Qureos Mentor

GT Independence

Make a Meaningful Impact Every Day At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you&rsquo;re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters. Our Mission To help people live a life of their choosing, regardless of age or ability. GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National &ldquo;Best and Brightest Companies to Work For.&rdquo; We are also proudly certified as a Great Place to Work&reg; for 2026/2027&mdash;a distinction reserved for top employers committed to outstanding employee experiences. As a Customer (Self Determination) Support Specialist or SDSS, you&rsquo;ll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stake holders. Tasks and Responsibilities Make and receive phone calls to support external and internal stakeholders Enter information into databases, such as a call log, for effective record keeping Prepare and send documents via DocuSign or email Ensure the proper naming and saving of documents in the document management system Assist customers in returning documents Manage DocuSign accounts and support issues from the operations staff and customers Ensure all compliance standards are met for audit purposes Timesheet reviewing and time tracking Accurately and efficiently complete payroll checklists for assigned agencies Work with your team leader to identify strategies for reducing errors Collaborate with your team to resolve rejected timesheet issues EDUCATION High School Diploma or GED required Associate degree preferred WORK ENVIRONMENT Work is performed in a typical office (call center) setting. As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants. Our operations team is driven by trust, autonomy, and&mdash;yes&mdash;fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose. We value excellence, but we won&rsquo;t micromanage to achieve it. If you are self‑motivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages &amp; benefits, and meaningful opportunities for professional growth. Grow your career with us. Grow your impact with us. _____________________________________________ What Culture &amp; Belonging Means at GT: Bring Your Authentic Self To Work GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.

Customer Support Specialist

Make a Meaningful Impact Every Day! At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you&rsquo;re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters. Our Mission: To help people live a life of their choosing, regardless of age or ability. GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National &ldquo;Best and Brightest Companies to Work For.&rdquo; We are also proudly certified as a Great Place to Work&reg; for 2026/2027&mdash;a distinction reserved for top employers committed to outstanding employee experiences. We offer a hybrid work schedule (2 days in the office, 3 days from home) AFTER 90 days of employment. The position could become fully remote after one year of service. As a Customer Service (Self Determination) Support Specialist or SDSS, you&rsquo;ll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stake holders. Tasks and Responsibilities Make and receive phone calls to support external and internal stakeholders Enter information into databases, such as a call log, for effective record keeping Prepare and send documents via DocuSign or email Ensure the proper naming and saving of documents in the document management system Assist customers in returning documents Manage DocuSign accounts and support issues from the operations staff and customers Ensure all compliance standards are met for audit purposes Timesheet reviewing and time tracking Accurately and efficiently complete payroll checklists for assigned agencies Work with your team leader to identify strategies for reducing errors Collaborate with your team to resolve rejected timesheet issues EDUCATION High School Diploma or GED required Associate degree preferred WORK ENVIRONMENT Work is performed in a typical office (call center) setting. GT Independence is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. We help tens of thousands of people in public health programs across the country find and hire their own personal assistants. Our operations team strives to create trust, autonomy and even fun. We believe that everyone can contribute and that the best employees are intrinsically motivated, so we excel because we respect each other and we love what we do. We value excellence, but we won&rsquo;t micromanage to achieve it. If you are self-motivated, we&rsquo;ll give you the freedom to succeed on your own. Team members enjoy generous paid time off, competitive wages and benefits and the opportunity to grow professionally. Grow with us! _____________________________________________ What Culture &amp; Belonging Means at GT: Bring Your Authentic Self To Work GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.

Customer Service Support Specialist - I

Work for a company where you make a difference in people's lives every day! At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you&rsquo;ve come to the right place! Let us help you discover a new passion for doing good in a growing industry. GT Independence has won numerous awards and recognitions for being a great workplace, including being named a National &ldquo;Best and Brightest Companies to Work For&rdquo; in 2025! We also received the &quot;Great Place Place To Work&quot; Certification for 2025-2026! The Claims (Billing) Specialist maintains a core understanding of the company and of Operations. The Claims (Billing) Specialist is expected to follow departmental procedures and adhere to GT and agency guidelines to ensure work is completed accurately and efficiently. The Claims (Billing) Specialist maintains knowledge, skills, and abilities that contribute to various accounting/administrative tasks involved in preparing billing data for agencies in which GT Independence holds a contract. RESPONSIBILITIES AND DUTIES Preparation of billing data to be used in the billing of payers Responsible for complying with contractual provisions with each agency regarding the submission of billing and encounter data, including the related monthly reports Submit invoices to agencies Applies payments Collects on unpaid claims Prepares advance reconciliations and applies payments to the general ledger Enters information into computer databases for effective record keeping Collaborates with other staff members to optimize delivery of services Ensures all compliance standards are met for audit purposes Maintains confidentiality of records relating to clients Identifies opportunities to improve our processes Upholds company values and mission Other duties as assigned EDUCATION High School Diploma or GED required Associate degree preferred EXPERIENCE AND QUALIFICATIONS 2 years of experience relevant to the work performed Experience with Microsoft Office products is necessary, specifically Microsoft Excel Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology Excellent written and oral communication skills Ability to plan and organize daily work to meet strict deadlines Strong attention to detail Able to work with numbers and apply basic math skills to daily tasks Strong ability to participate on a highly effective team WORK ENVIRONMENT Work is performed in a typical office setting. GT Independence is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. We help thousands of people in public health programs across the country find and hire their own personal assistants. Our Compliance team strives to create trust, autonomy and even fun. We believe that everyone can contribute and that the best employees are intrinsically motivated, so we excel because we respect each other and we love what we do. We value excellence, but we won&rsquo;t micromanage to achieve it. If you are self-motivated, we&rsquo;ll give you the freedom to succeed on your own. Team members enjoy flexible time off, competitive wages and benefits and the opportunity to grow professionally. __________________________________________ What Culture &amp; Belonging Means at GT: Bring Your Authentic Self To Work GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.

Claims (Billing) Specialist (CT)

Join GT Independence and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

GT Independence

About Company

Customer Support Specialist

Customer Service Support Specialist - I

Claims (Billing) Specialist (CT)