Qureos Mentor

Guardian Life

<div><div>The Client Management Operations Lead is a senior leader responsible for the strategic direction and operational excellence of the Client Management function within Group Benefits. This role drives client retention, growth, and profitability by supporting client relationship management, operational process improvement, and service delivery. This role partners closely with Distribution, Claims, Operations, Underwriting, Technology, and other cross-functional teams to ensure alignment with organizational objectives and market trends.</div><div></div><div>
You will</div><ul><li>
Develop and implement business and operational strategies that drive customer outcomes, optimize productivity, and enhance service models.</li><li>
Build and enable best-in-class Client Management processes and frameworks to support customer experience, retention and growth.</li><li>
Establish, monitor, and achieve performance standards and metrics, ensuring delivery of exceptional client service.</li><li>
Partner with Distribution, Operations, and Claims to align initiatives with broader organizational objectives and market trends.</li><li>
Lead and manage the operational excellence objectives within Client Management, with specific focus on automation/AI and process improvement.</li><li>
Develop and manage consultant relationships at senior levels and participate in corresponding activities.</li></ul><div></div><div>
You have</div><ul><li>
10+ years in a client management, operations, or similar role within group benefits or related insurance industry.</li><li>
Proven achievement in implementing large-scale projects, strong stakeholder management, collaboration, and executive presence to influence internally and externally.</li><li>
Advanced degree or equivalent experience preferred.</li><li>
Demonstrated leadership experience in managing complex projects and initiatives.</li><li>
Strong analytic and financial skills with a demonstrated track record in execution.</li><li>
Skillful negotiator and experience with conflict resolution.</li><li>
Exceptional written, verbal, and presentation skills.</li><li>
Ability to travel nationally as business needs require (typically 25-40%).</li></ul><div></div><div>
Soft Skills</div><ul><li>
Collaborative team player with the ability to build rapport and create followership across cross-functional teams.</li><li>
Exercise sound judgment and integrity in a changing, matrixed, and fast-paced environment.</li><li>
Strategic thinker who drives discipline across the business.</li><li>
Persuasive presentation and communication skills with ability to influence and manage people over whom there is no direct authority.</li><li>
P&amp;L ownership mindset; use reporting and data to understand performance measures, projections, and areas of opportunity to meet goals.</li></ul><div></div><div>
Location and Travel</div><div>
This is a hybrid role with 3 days each week in a Guardian office, ideally in Boston, MA, NYC, Bethlehem, PA, or Atlanta, GA, with 25%-40% travel within the broader U.S. We will consider qualified remote candidates who can commit to travel as needed to meet business expectations.</div><div></div><div>
Salary Range:</div><div></div>
$129,500.00 - $212,750.00<div></div><div>
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.</div><div></div><div>
Our Promise</div><div></div><div>
At Guardian, you&rsquo;ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.</div><div></div><div>
Inspire Well-Being</div><div></div><div>
As part of Guardian&rsquo;s Purpose &ndash; to inspire well-being &ndash; we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at <div>www.guardianlife.com/careers/corporate/benefits</div>. <i>Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.</i></div><div></div><div>
Equal Employment Opportunity</div><div></div><div>
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.</div><div></div><div>
Accommodations</div><div></div><div>
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact <div>applicant_accommodation@glic.com</div>.</div><div></div><div>
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.</div></div>

Client Management Operations Lead, Group Benefits

<div><div><div><div>Creative Director</div></div><div></div><div><div><br>
We are seeking a dynamic and innovative Creative Director to partner with Head of Creative to translate rational business strategies into highly effective creative concepts across the Guardian enterprise.</div></div><div><div>
In this high-visibility, client-facing role, you will collaborate with and inspire stakeholders as well as lead and mentor our growing creative team of writers, art directors, designers, and video animator/editors.</div></div><div><div>
You are a hands-on leader and a unique left and right-brain creative who is equally fluid in art direction, copywriting and design.</div></div><div><div>
You are curious and a good listener, intuitively connecting the dots between business strategy and creative concept. You inspire teams and partners to push boundaries, delivering work across all channels that is strategically smart, emotionally compelling, and visually exceptional.</div></div><div><div><br>
<br>
Key responsibilities:</div></div><div><ul><li><div><br>
Consults collaboratively with stakeholders across marketing, strategy, product, and content teams at early stages of strategy.</div></li></ul></div><div><ul><li><div>
Directly contributes to the creation of insight-driven creative campaigns, activations, and initiatives</div></li></ul></div><div><ul><li><div>
Directs creative teams and/or external vendors to deliver flawless execution across all channels.</div></li></ul></div><div><ul><li><div>
Partners with Account and Project management teams to ensure creative is on brief, on time and on budget.</div></li></ul></div><div><ul><li><div>
Pitches and presents ideas formally and informally.</div></li></ul></div><div><ul><li><div>
Stays current with emerging trends in culture, design, AI, and technology to inform and inspire creative work.</div></li></ul></div><div><ul><li><div>
A leader and mentor for the entire creative team, providing guidance and inspiration to unlock creative potential of all team members.</div></li></ul></div><div><ul><li><div>
Unwavering advocate of the power of creative to drive business results.</div></li></ul></div><div></div><div><div><br>
Required skills and experience:</div></div><div><ul><li><div><br>
8+ years of experience in a leadership role working in advertising, creative, and/or in-house agencies</div></li></ul></div><div><ul><li><div>
Strong strategic and conceptual approach and a strong track record of generating compelling creative ideas</div></li></ul></div><div><ul><li><div>
Thorough understanding of every step of the campaign creation process - from planning to production to performance analysis</div></li></ul></div></div><div><div><ul><li><div>
Actively exploring AI tools and generative technologies to push the boundaries of ideation, production, personalization, and storytelling</div></li></ul></div><div><ul><li><div>
Strong leadership skills to guide and inspire creative talent including writers, art directors, and designers</div></li></ul></div><div><ul><li><div>
Ability to pitch and convince others of ideas through compelling presentations and negotiate to help meet the business and team&rsquo;s needs on a project</div></li></ul></div><div><ul><li><div>
Effective communication and collaboration skills to work with different departments and stakeholders in a respectful and empathetic manner</div></li></ul><div></div><div>
Location:</div><ul><li>
This role is mobile with monthly work out in our Hudson Yards NY office</li></ul></div></div><div></div><div>
Salary Range:</div><div></div>
$129,500.00 - $212,750.00<div></div><div>
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.</div><div></div><div>
Our Promise</div><div></div><div>
At Guardian, you&rsquo;ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.</div><div></div><div>
Inspire Well-Being</div><div></div><div>
As part of Guardian&rsquo;s Purpose &ndash; to inspire well-being &ndash; we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at <div>www.guardianlife.com/careers/corporate/benefits</div>. <i>Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.</i></div><div></div><div>
Equal Employment Opportunity</div><div></div><div>
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.</div><div></div><div>
Accommodations</div><div></div><div>
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact <div>applicant_accommodation@glic.com</div>.</div><div></div><div>
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.</div></div>

Creative Director

Join Guardian Life and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Guardian Life

ABOUT_COMPANY

Client Management Operations Lead, Group Benefits

Creative Director