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Guest House of Milwaukee

<div>Job Title: Vice President of Community Housing Programs

Reports To: Chief Executive Officer (CEO)

FLSA Status: Full-time/Salaried 


Agency Overview:
Since opening its doors in 1982 as a short-term shelter, Guest House of Milwaukee has grown into a comprehensive provider of housing and supportive services across the city. Guest House delivers a full continuum of care&mdash;including shelter, housing, education, clinical services, and long-term case management&mdash;serving men, women, and families experiencing homelessness. 


The organization has a proven track record of supporting individuals with significant barriers to housing stability, including mental illness, substance use disorders, physical and cognitive disabilities, and involvement with the criminal justice system. All programs are designed to help individuals secure and sustain safe, affordable housing while restoring dignity, stability, and independence. 


Position Summary 
The Vice President of Community Housing Programs provides executive leadership for Guest House&rsquo;s housing portfolio, including permanent supportive housing, transitional housing, rapid rehousing, homelessness prevention, and related community-based initiatives. This role is responsible for setting and executing the strategic vision for housing programs, ensuring effective service delivery, regulatory compliance, financial sustainability, and measurable impact. 


As a member of the Executive Leadership Team, the Vice President partners closely with organizational leaders to align housing strategies with agency-wide goals, improve program performance, and respond to evolving community needs. The role also contributes to fundraising, external relations, and public representation of the organization. 


Essential Duties and Responsibilities 
Program Leadership and Oversight
<ul>
<li>Provide executive oversight for all community housing programs, including but not limited to Homelinc, My Home, Housing First, VA TIP, Rapid Rehousing, Landlord and Lease Management, Homeless Prevention, and Community Case Management.</li>
<li>Directly supervise housing program directors and ensure strong leadership, accountability, and performance across all programs.</li>
<li>Ensure a high-quality, compliant, and financially sustainable service delivery system across the housing continuum.</li></ul> 


Strategy, Evaluation, and Compliance
<ul>
<li>Develop, implement, and regularly review systems, policies, and procedures to ensure effective coordination and communication across programs and departments.</li>
<li>Design and maintain a comprehensive program evaluation framework, incorporating process measures, outcomes, and client satisfaction data, and lead continuous quality improvement efforts.</li>
<li>Maintain strong working knowledge of housing-related grants, contracts, and funding requirements, including fiscal oversight, audits, and corrective action processes.</li>
<li>Partner with and serve as backup to the Director of Government Grants and Quality Assurance on evaluation, reporting, and compliance for housing-related funding.</li></ul> 


Planning, Development, and Funding
<ul>
<li>Lead a standardized annual planning process across all housing programs, with clear goals, budgets, and performance indicators; provide summaries to executive leadership and, as appropriate, the Board.</li>
<li>Identify and research funding opportunities, program models, and community resources to support program growth and innovation aligned with the organization&rsquo;s mission.</li>
<li>Support program development, budget planning, and sustainability strategies.</li></ul> 


Leadership, Partnerships, and External Engagement
<ul>
<li>Build and maintain strong collaborative relationships with funders, government entities, landlords, community partners, and other stakeholders.</li>
<li>Work closely with the CEO to advance the organization&rsquo;s mission, vision, and strategic priorities.</li>
<li>Stay informed on federal, state, and local legislation and policy changes impacting housing and homelessness services.</li>
<li>Represent Guest House in external forums, fundraising efforts, and public relations activities as needed.</li></ul> 


Risk Management and Crisis Response
<ul>
<li>Develop and oversee policies and procedures that ensure the health, safety, and well-being of clients and staff.</li>
<li>Respond promptly to emergencies and lead or support crisis intervention efforts as required.</li>
<li>Perform other duties and special projects assigned by the CEO.</li></ul> 


Note: While this description is intended to be an accurate reflection of the current position, it is not necessarily exhaustive of all responsibilities, duties, efforts, requirements, or expectations of this position. Management reserves the right to revise or amend this description to include or remove tasks as circumstances change and the needs of the organization so dictate. 


Qualifications
<ul>
<li>Demonstrated systems-level thinking with the ability to align housing programs with broader community housing and homelessness systems.</li>
<li>Strong knowledge of city, county, and federal housing funding sources and regulations, including HUD, VA, and related programs.</li>
<li>Deep understanding of homelessness, housing stability, mental health, and substance use challenges.</li>
<li>Ability to analyze and interpret complex technical and non-technical documents, including contracts, policies, audits, proposals, and financial reports.</li>
<li>Proven ability to manage multiple projects and priorities in a dynamic environment.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Valid driver&rsquo;s license, vehicle insurance, and reliable transportation in compliance with agency requirements.</li></ul> 


Education and Experience
<ul>
<li>Bachelor&rsquo;s degree in social work, psychology, or related field required; Master&rsquo;s degree strongly preferred</li>
<li>Minimum of five (5) years of senior-level program management and leadership experience.</li>
<li>Experience with program development, implementation, and evaluation, including use of logic models, dashboards, or similar performance tools.</li>
<li>Guest House is a Microsoft 365 environment</li></ul> 


Core Competencies
<ul>
<li>Strategic and forward-thinking leadership</li>
<li>Initiative and accountability</li>
<li>Change management</li>
<li>Clear written and verbal communication</li>
<li>Influence and collaboration</li>
<li>Results-oriented execution</li>
<li>Flexibility and adaptability</li></ul> 


Physical and Other Requirements

This position description reflects the general nature and level of work expected and is not intended to be a comprehensive list of all duties. The employee may occasionally lift, push, or pull up to 25 pounds. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the role.</div>

Vice President of Community Housing Programs

<div>Job Title: Director of Community Housing Programs

Programs Supported: Homeless Prevention, Rapid-Rehousing, Community Case Management

Reports to: VP of Community Housing Programs

FLSA Status: Full-Time/Salaried

The Director of Community Housing Programs is responsible for leading the coordination, planning, implementation, and evaluation of services for the Homeless Prevention, Rapid-Rehousing, and Community Case Management programs. This position will also research, develop and implement program curriculum. The Director of Community Housing Programs will supervise and direct assigned case management staff to ensure all program objectives are met.

About Guest House of Milwaukee, the largest housing program provider in Wisconsin:

Guest House of Milwaukee, the largest housing program provider in Wisconsin, has been dedicated to addressing homelessness since 1982. Originally a short-term emergency shelter, we now offer a comprehensive range of onsite and community-based programs tailored to the evolving needs of individuals facing housing insecurity. As we enter an exciting growth phase, our commitment to client-centered solutions remains steadfast. With over 40 years of experience, our dedicated staff and partners work to create lasting change for our most vulnerable community members. We envision a Greater Milwaukee that prioritizes care and tackles the root causes of homelessness.

We care about the well-being of our staff by providing:
<ul>
<li>11 paid holidays + your birthday paid!</li>
<li>3 weeks of vacation with 4 weeks of vacation after 1 year</li>
<li>Paid mental health days</li>
<li>Paid sick time</li>
<li>FREE disability insurance</li>
<li>FREE life insurance</li>
<li>Health, Dental &amp; Vision Insurance</li>
<li>We are an eligible employer for public student loan forgiveness</li>
<li>Growth &amp; Development opportunities!</li>
</ul>
Essential Duties and Responsibilities:
<ul><li>Provide direct supervision and management of the Homeless Prevention, Rapid-Rehousing, and Community Case Management programs and staff.</li>
<li>Manage a caseload up to 15 clients.</li>
<li>Oversee the effective implementation of program activities to ensure all objectives are met.</li>
<li>Maintain all landlord/tenant paperwork, Renewal Dates, Leases, Rent Checks, Leases and Rents.</li>
<li>Fiscal monitoring and oversight of program operational budget.</li>
<li>Ensure a safe, supportive atmosphere with access to high quality services for residents.</li>
<li>Work collaboratively with case management staff to evaluate, research, develop, and implement curriculum.</li>
<li>Manage overall programmatic budgets, and design and implement/coordinate staff training needs.</li>
<li>Assist in the design and implementation of policies and procedures for assigned programs.</li>
<li>Develop strategies to improve the overall processes and outcomes for assigned programs.</li>
<li>Conduct staff observations and assess areas needed for improvement on a regular basis.</li>
<li>Review case files and reports to ensure compliance with policies and procedures of the grant requirements.</li>
<li>Conduct weekly staffing meetings and other programmatic meetings as needed.</li>
<li>Attend Coordinated Entry and other agency meetings as needed.</li>
<li>Create and maintain current resource lists/information.</li>
<li>Attend Guest House fundraisers and recognition events as scheduled.</li>
<li>Create and distribute program evaluations to the clients and review with case management staff and VP of Community Housing Programs.</li>
<li>Performing at quarterly chart audits.</li>
<li>Assist with coordination of and participation in funding monitoring processes.</li>
<li>Participate in Annual Performance Evaluation with VP of Community Housing Programs and perform annual and as needed performance evaluations on Case Management Team.</li>
<li>Other duties as assigned by VP of Community Housing Programs.</li>
</ul>
Note: While this description is intended to be an accurate reflection of the current position, it is not necessarily exhaustive of all responsibilities, duties, efforts, requirements, or expectations of this position. Management reserves the right to revise or amend this description to include or remove tasks as circumstances change and the needs of the organization dictate.

Qualifications:
<ul>
<li>Knowledge of program management and development.</li>
<li>Excellent leadership and people skills.</li>
<li>Clear verbal and written communication ability.</li>
<li>Ability to write professional and technical documents.</li>
<li>Supervisory experience required.</li>
<li>Ability to plan, implement and follow through on projects relating to the position.</li>
<li>Maintain a valid Wisconsin driver&rsquo;s license, vehicle insurance, and reliable transportation in compliance with agency requirements.</li>
<li>Understand components of low barrier housing model and issues related to homelessness and mental health.</li>
</ul>
Training and Experience:
<ul>
<li>Bachelor&rsquo;s degree in social work, counseling, psychology or related field preferred.</li>
<li>Minimum of 5 years working with individuals who have mental illness</li>
<li>2 or more years of supervisory experience preferred.</li>
<li>Crisis Prevention and Intervention training.</li>
<li>Computer proficient-working knowledge of Microsoft programs.</li>
</ul>
This description indicates the general nature and level of work expected of the employee. It is not designed to cover or contain a comprehensive listing of duties or responsibilities required of the employee. The employee may occasionally lift, push or pull up to 10 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</div>
 <div>guesthouse.bamboohr.com/careers/174?source=aWQ9MjE%3D</div>

Director of Community Housing Programs

<div>Compensation: $44,000

About Guest House of Milwaukee, the largest housing program provider in Wisconsin:

Guest House of Milwaukee, the largest housing program provider in Wisconsin, has been dedicated to addressing homelessness since 1982. Originally a short-term emergency shelter, we now offer a comprehensive range of onsite and community-based programs tailored to the evolving needs of individuals facing housing insecurity. As we enter an exciting growth phase, our commitment to client-centered solutions remains steadfast. With over 40 years of experience, our dedicated staff and partners work to create lasting change for our most vulnerable community members. We envision a Greater Milwaukee that prioritizes care and tackles the root causes of homelessness.

We care about the well-being of our staff by providing:
<ul>
<li>11 paid holidays + your birthday paid!</li>
<li>3 weeks of vacation with 4 weeks of vacation after 1 year</li>
<li>Paid mental health days</li>
<li>Paid sick time</li>
<li>FREE disability insurance</li>
<li>FREE life insurance</li>
<li>Health, Dental &amp; Vision Insurance</li>
<li>We are an eligible employer for public student loan forgiveness</li>
<li>Growth &amp; Development opportunities!</li>
</ul>
Internal Case Manager:

The Internal Case Manager will be expected to provide direct services and educational classes while coordinating delivery of services with community resources. The goal is to help individuals residing at the Guest House obtain permanent housing and a self-sustaining income. This position works with our Emergency Shelter, Transitional Housing and Veterans programs.

Essential Duties and Responsibilities:
<ul>
<li>Manage a caseload up to 25-30 clients/guests.</li>
<li>Gather eligibly documentation for clients designated program.</li>
<li>Administer assessments to determine clients&rsquo; needs.</li>
<li>Develop an Individual Service Plan (ISP) or Housing Stabilization Plan to meet client needs.</li>
<li>Positively and respectfully engage with assigned clients to help them to obtain their goals.</li>
<li>Utilize community resources that provide services such as job-readiness, literacy and GED, AODA and Mental Health treatment, counseling, benefits, driver license recovery, and housing.</li>
<li>Complete the necessary follow-up or actions to assist clients in achieving the goals or meeting their needs.</li>
<li>Ensure that all resident records are organized and properly documented as outlined in funding contracts.</li>
<li>Accurately enter data in the agency database and Service Point in a timely manner.</li>
<li>Facilitate and participate in community meetings and training for clients.</li>
<li>Assist in program evaluation and development by preparing reports, billing statements and other outcomes based documents in accordance with funding contracts.</li>
<li>Participate in efforts to improve the overall processes and outcomes of all Case Management Programs.</li>
<li>Professionally communicate with service providers, clients, co-workers, and community partners.</li>
<li>Work collaboratively with staff from other departments at the Guest House and participate on the Comprehensive Service Team.</li>
<li>Participate in community events for networking and collaboration efforts.</li>
<li>General work hours are Monday &ndash; Friday, however some flexibility will be required to work evenings and possible some weekend hours.</li>
<li>Join a least one Guest House staff committee.</li>
<li>All other duties as assigned.</li>
</ul>
Qualifications:
<ul>
<li>Bachelor&rsquo;s degree and 1 year experience working with the homeless preferred OR Associates degree and 1 year experience working with the homeless required</li>
<li>City of Milwaukee residency required.</li>
<li>Experience working with Veterans preferred.</li>
<li>Maintain a valid Wisconsin driver license, reliable transportation, and vehicle insurance in compliance with agency requirements.</li>
<li>Ability to speak Spanish preferred.</li>
<li>Strong interpersonal communication skills</li>
<li>The ability to build trust and rapport with clients</li>
</ul>
Training and Experience:
<ul>
<li>Computer proficiency (Microsoft Word, Excel, Outlook, and Internet).</li>
<li>Familiar with issues related to homelessness, mental illnesses and substance abuse.</li>
<li>Understanding of motivational interviewing and stages of change principles.</li>
<li>Strong organizational, planning, and time management skills.</li>
<li>Good decision-making and problem-solving skills.</li>
<li>Ability to plan, implement, participate and follow through on projects relating to the position.</li>
<li>Ability to think critically and work independently as well as on a team.</li>
<li>Ability to communicate clearly, both verbally and in writing.</li>
</ul>
This position description indicates the general nature and level of work expected of the employee. It is not designed to cover or contain a comprehensive listing of duties or responsibilities required of the employee. The employee may occasionally lift, push or pull up to 25 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div>
 <div>guesthouse.bamboohr.com/careers/165?source=aWQ9MjE%3D</div>

Case Manager: Internal

Join Guest House of Milwaukee and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Guest House of Milwaukee

About Company

Vice President of Community Housing Programs

Director of Community Housing Programs

Case Manager: Internal