Urwah Admin

Gulf Air

<div>MAIN OBJECTIVE<ul><li> 
Perform L1 and L2 roles and responsibilities by being the ICT Point of Contact. ICT Field Support shall attend Users incidents and service requests in which technical competence meets customer relations.</li><li>
ICT field support is a centralized knowledge competency for the various ICT systems that runs Bahrain International Airport in which the knowledge is transformed to actions by maintains systems and resolving issues as well as providing new services to BAC ICT customers/users by following the department's SOP, policies and procedures. ICT field support shall Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner.</li></ul>
MAIN DUTIES 
1. Receive incident reports and Service requests from Users via telephone, SAHAB or email
2. Perform incident classification, prioritization, and correlation with other reported incidents and matching against known errors
3. Record all required incident details on the incident management system
4. Link the incident record to the User ID and configurations
5. First level support to attempt to resolve the incident, use remote control if necessary for incident resolution
6. If the incident requires escalation to level 3 support, the helpdesk staff creates a work order on Service Desk and assigns it to the appropriate level 3 Support group.
7. Track the incident until closure and keep the User up to date with the incident status
8. Functional escalation in case the incident resolution times exceed the agreed service levels
9. Selective quality checks on closed incidents &amp; service requests
10. Link the service request record to the User ID and configurations
11. Forward the service request to the proper IT support group, in accordance with the service request procedures
12. Track the service request until closure and keep the User up to date with the status
13. Functional escalation in case the service request completion times exceed the agreed service levels
14. Maintain and updates documentations relating to technical procedures, user guides and applications.
15. Preparation of new PCs/notebook computers for deployment, including the unpacking, installation of the operating system, installation of applications and clients and setting of user profiles, &amp; PC BIOS parameters as per BAC policies.
16. Installation of new PCs and locally attached peripherals such as printers, image scanners. The installation includes site readiness inspection to verify availability of proper desktop, power outlets, &amp; network outlets in a timely manner.
17. Installation of additional applications as per user's requirements such as Airport Operating System applications, Acrobat reader, AUTOCAD etc.
18. Preparation and onsite installation of Networked printers that will serve BAC Business Applications users.
19. Preparation and onsite installation of Printers for users and airport Operation systems.
20. Inspecting and troubleshooting the Time attendance recording devices distributed across all sites.
21. Upgrade of operating systems and applications as per BAC Business requirements.
22. Recovery (If possible) of lost user's data caused by hardware or software.
23. Relocation of PCs &amp; Peripherals as required by users.
24. Configuration and fine tuning of existing applications on PCs such as internet browsers and office automation application settings.
25. Attend on-site troubleshooting upon escalation
26. Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
27. Provide advice, plan, and assist with major desktop OS rollouts.
28. Provide input and assistance into software licensing.
29. Track hardware and software model, version, serial numbers, licensing model,
30. Any other tasks are required as part pf L1 &amp; L2 support
31. Performing initial level of diagnosis of incidents and resolving them when appropriate
32. Demonstrating a good understanding of the customer's business needs and applying them to the management of system events &amp; incidents
33. Developing and maintaining an understanding of customer Service Level Agreements
34. Accept cases from the support queue and assign it to service desk L2 and third line support
35. IT Support relating to technical issues involving Microsoft's core business applications and operating systems
36. Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
37. Implement and support disaster recovery solutions
38. Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
39. Perform related duties as assigned by supervisor
40. Maintain compliance with all company policies and procedures
Education<ul><li> 
A minimum of a Diploma degree is required, while a BSc. in Computer Science or equivalent is preferred.</li></ul>
Experience<ul><li> 
A minimum of 0-2 years of experience in a related field.</li></ul></div>

ANALYST - AIRPORT END USER SUPPORT

Main Objectives
 To carry out tasks as designated by the Aircraft Lic Maintenance Technician or Aircraft Maintenance Engineer to an acceptable standard of workmanship, and in accordance with aircraft approved documents.
 
To support Gulf Air operation at any network station as required in case of AOG recovery or as necessary.
 
Main Duties
 1. Work with, and under the direction of the designated A/C Engineers/Lic Technicians to carry out routine tasks and non-routine tasks.
 
2. Replace components on Company or other operators aircraft and engines as required.
 
3. Strictly adhere to company staff rules and regulation.
 
4. Strictly adhere to company safety rules and regulation and to wear proper uniform and safety shoes while on duty.
 5. Adhere and comply with aircraft approved maintenance documents instructions when performing any routine tasks and non-routine tasks and acquaint self with all the safety related precautions to avoid personal injuries or damages to aircraft structures and systems.
 6. Make sure that all equipments and tools used for aircraft maintenance are in serviceable and safe condition. Report any faulty equipment or tool to Engineer or Duty Manager, unserviceable tool/ equipment must be isolated and attach a with unserviceable tag.
 7. Service equipment and aircraft special tools as deemed necessary to maintain them in a serviceable, safe and clean condition.
 8. As part of maintenance practice, make sure that all tools used to perfom any routine and non-routine task are registered, to make sure they are removed on task completion.
 9. On completion of routine tasks and non-routine tasks, make sure that work area is tidy and free from any loose articles.
 10. Assist in positioning and clearing equipment to carry maintenance tasks on aircraft.
 11. Make sure that all tools and equipment used are returned to proper location.
 12. Perform the headset duties during engine ground runs and aircraft Towing in accordance with company TIM procedures.
 13. Adhere to Airside Safety Rules and Regulations in regard to driving and work area cleanliness.
 14. Purchase a approved tool kit containing appropriate tools to perform duties on the company and third party fleets.
 15. Perform the required duties in accordance with AME and Duty Manager instruction and aircraft approved documentations procedures.
 16. Maintain a high level of self discipline and respect his superiors instructions.
 17. Become familiar with Gulf Air Information System AMOS and its basic transactions related to this work scope.
 Experience
 It will be advantagious to have 3 to 5 years working as an A/C technician and/or general experience on similar field. An apprenticepship with a reputable Aircraft Maintenance Organiztion shall be an additional advantage.
 
Qualifications
 Must be able to write, read and understand English to be able to understand aircraft approved documentation procedures while performing routine and non-routine tasks on the company fleet during maintenance input.
 It will be an advantage to pass Basic Aircraft License Modules or Holding of a valid EASA Basic Aircraft License or equivalent which is recognized by BCAA and company Technical Quality Assurance.

AIRCRAFT MAINTENANCE TECHNICIAN

<div>MAIN OBJECTIVES<ul><li> 
This is an integral part of the Pricing &amp; Revenue Management and Commercial team in which the jobholder will play a crucial role in driving decisions to drive revenue growth and profitability of Gulf Air.</li><li>Owner of all pricing and revenue management performance KPIS as well as revenue and budgeting reports for top level management. Making daily decisions around quality of data and best visualization and analysis to ensure leadership and analysts have sound data, reports, methods to make timely and sound decisions including key metrics used to measure and drive improved revenue performance.</li><li>Driving and leading internal and cross-functional teams focusing on revenue generation opportunities as well as identify areas of risk to mitigate revenue risk. Performs sensitivity and other complex analyses and makes recommendations to drive decision making for business.</li></ul>
MAIN DUTIES 
1. Lead internal and cross-functional teams to identify revenue risks and growth opportunities throughout the network. Be accountable for decisions and action plans to ensure revenue generation.
2. Uses advanced tools and analytical techniques to create efficient and effective performance and tracking tools to ensure performance is measured at all levels of the network within pricing and revenue management. Provide consistent updates of flown and future performance and key economic KPIs such as revenue spill, spoilage, RASK, etc.
3. Understands risk models and decides which key revenue/profitability indicators are most impactful to take proactive steps to create contingency scenarios individually, with team members as well as cross-functionally to reduce revenue degradation risk.
4. Responsible to create, build and maintain department-wide management reports that give key insights into PRM and RASK performance. Ability to lead ideation and business process sessions with all levels of the organization to ensure effective reports and data are created driving efficient and effective PRM strategies.
5. Create revenue impact analysis for network-wide pricing and demand actions including their effect on markets, revenue and competitive trends and have a fundamental understanding of the data. Create competitor fare data and monitoring reports and ensure team leverages them into day-to-day business processes
6. Using advanced technical skills, create highly insightful reports at all levels of the network for PRM to ensure team has proper tools/insights to make sound decisions to create PRM strategies for peak periods and special events. Additionally, monitoring tools to ensure strategy execution and adjustments are appropriate and decides points of inflection needed for timely reviews.
7. Responsible for managing a wide range of projects and revenue scenario modelling with finance, Pricing and Revenue Management and other Commercial teams.
8. Consistently creates system-wide analysis of past performance and shows drivers of revenue performance at network, regional, route, O&amp;D and/or analyst level as well as deciding what insights are most impactful in terms of forward-looking trends and performance.
9. Based on usage and other analysis and trends, decides when business process and ideation sessions are required and leads them. Ensure reports and tools are being leveraged and pricing and demand management are working effectively to drive revenue growth.
10. Using advanced modelling and ai/machine learning techniques, builds tools and reports to leverage pricing systems (infare, atpco, airprice, RO, etc) and ensures capacity changes for the airline and key competitors are understood throughout the team and helps develop key reports and tools to help PRM team members monitor and adjust strategies as needed based on market conditions and demand trends
11. Responsible to generate waterfall and other dynamic charts and pair with proper analysis and insights to create and lead presentations for management teams.
12. Creates frameworks to ensure continual evaluation and improvement for revenue management processes and systems.
EDUCATION AND TRAINING 
Educated to university degree level in Economics, Math, Finance or a related field. Masters degree preferred. Highly PC literate with a strong working knowledge of Excel, Word, PowerBI, SQL and PowerPoint. Good standard of written/spoken English required.
EXPERIENCE 
At least 3 years' experience in an analytical role, strategic planning, financial analysis or business consulting with clear experience making sound decisions. Experience in the airline industry and an understanding of Pricing and Revenue Management is preferred.
Experience in drawing insights from complex data sources and explaining those insights in business-friendly terms to stakeholders at all levels.</div>

REVENUE MANAGEMENT PERFORMANCE ANALYST

<div>MAIN OBECTIVES &amp; DUTIES 


The role of an International Flight Attendant is to ensure passenger safety, comfort and satisfaction. As front-line staff of the company, Flight Attendants are in critical position to project the image and culture of the Airline with the responsibility of winning customer confidence and loyalty..
EDUCATION &amp; EXPERIENCE 
<ul>
<li>Secondary School level.</li>
<li>Good English communication skills both Written and spoken.</li>
<li>Experience in service industry is an advantage.</li>
<li>The jobholder should have pleasant personality and manner and ability to work calmly under pressure.</li>
<li>Customer service orientated</li>
<li>Ability to deal with multi-cultural organizations and customers.</li>
</ul>CANDIDATES MUST MEET THE FOLLOWING MINIMUM CRITERIA<ul><li> 
Age: 21 - 30 years</li><li>
Height : Minimum 158 cm</li><li>
Weight Proportionate to height</li><li>
Ability to swim Minimum 50 meters unaided</li><li>
No visible Tattoos or Scars</li></ul>
BENEFITS OFFERED 
<ul>
<li>One year contract renewable subject to crew performance</li>
<li>Annual leave entitlement: 36 days</li>
<li>Average gross salary per month USD $2,380/-</li>
<li>Meal Allowances during the training</li>
<li>Duty day allowances per day</li>
<li>Productivity allowances per hour from sign in to sign off.</li>
<li>Tax (unemployment government tax 1%)</li>
<li>ID tickets on Gulf Air network</li>
<li>ID tickets with partner airlines</li>
<li>Ticket Benefit to the employee family members in accordance to policy</li>
<li>Medical insurance</li></ul></div>

FLIGHT ATTENDANT - BAHRAIN

<div>MAIN OBJECTIVE<ul><li> 
The Senior Analyst - Enterprise Systems will be responsible for supporting and managing projects for Gulf Air Group's enterprise systems. This includes, but is not limited to, Oracle Fusion, HCM, Finance, Purchasing, Oracle EBS HRMS, Oracle Apex applications, internally developed ASP.net applications, SharePoint applications, Power Automate, and Power Flow. The role requires ensuring the systems' optimal performance, reliability, and alignment with business objectives.</li></ul>
MAIN DUTIES<ul><li> 
Providing technical and functional support for enterprise systems, ensuring their smooth operation.</li><li>
Managing and executing projects related to system upgrades, enhancements, and new implementations.</li><li>
Collaborating with stakeholders to gather requirements and translate them into technical solutions.</li><li>
Developing and maintaining Oracle Apex applications and internally developed ASP.net applications.</li><li>
Administering and supporting SharePoint applications, Power Automate, and Power Flow solutions.</li><li>
Ensuring data integrity, security, and compliance across all enterprise systems.</li><li>
Troubleshooting and resolving system issues in a timely manner.</li><li>
Providing training and support to end-users to maximize system utilization.</li><li>
Documenting system configurations, processes, and procedures for future reference.</li></ul>
Education<ul><li> 
Bachelor's degree in computer science, information technology, or a related field.</li></ul>
Experience<ul><li> 
A minimum of 3 years of experience in supporting and managing enterprise systems.</li></ul></div>

SENIOR ANALYST - ENTERPRISE SYSTEMS

Join Gulf Air and explore 5 exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.