Urwah Admin

Gulf International Bank

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 Job Purpose&nbsp;
 
 
 
 The Support Analyst&nbsp;provides application&nbsp;support&nbsp;to resolve issues with computer programs, hardware, and peripherals, and is responsible for responding to technical queries and issues, resolving problems in a timely manner and providing technical recommendations.
 
 
 The Support Analyst must provide exceptional customer service, perform user administrative responsibilities efficiently, and should be able to display excellent problem-solving skills and solid knowledge of IT solutions.
 
 
 
 Key Accountabilities
 
 
 
 1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Analyse client problems and document solutions.
 
 
 2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate all production support issues with application development management. Provide technical support for production cycles jobs and troubleshoots issues.
 
 
 3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide solutions and detailed documentation for network and system related issues.
 
 
 4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Perform root cause analysis of problems.
 
 
 5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Enhance existing production support procedures. Interact with infrastructure, release management, change management, QA, DBA and application teams.
 
 
 6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work with software developers, programmers and other teams to ensure technical compatibility and user satisfaction.
 
 
 7.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist customers for the purpose of improving processes related to system issues.
 
 
 8.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain error logs and resolution reports in coordination with IT departments.
 
 
 9.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Offer recommendations &mdash; based on various metrics &mdash; on how to improve the support process in its entirety.
 
 
 10.&nbsp;&nbsp;&nbsp; To be able to provide 24*7 support for the critical applications and incidents as per the policies and procedures.
 
 
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Production Support Officer

Join Gulf International Bank and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Gulf International Bank

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Production Support Officer