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Gulf Winds International

<div>
 
 
 Job Title:
 
 
 
 Logistics Coordinator - Warehouse
 
 
 
 
 
 Department:
 
 
 
 Customer Service
 
 
 
 
 
 Location: Hybrid
 
 
 
 
 
 
 Reports To:
 
 
 
 Warehouse Customer Service Lead
 
 
 
 
 
 Position Type:
 
 
 
 Full-time
 
 
 
 
 Company Overview
 
 
 
 Gulf Winds International, Inc. is a leading provider of drayage, transloading, and storage, serving importers and exporters globally. The Company prides itself on innovation, people, and purpose, redefining expectations for intermodal trucking. With a robust presence at major ports, including Houston, Dallas, Mobile, Memphis, Savannah, Charleston, Norfolk, Baltimore, and Chicago, Gulf Winds is dedicated to delivering top-notch services through continuous investment in technology and infrastructure. Ownership: The company is backed by The Sterling Group, a Houston-based private equity firm. Since 1982, The Sterling Group has partnered with management teams to grow and build winning businesses in the industrial sector. Over 75% of Sterling&rsquo;s past partnerships have been with family businesses and corporate carve-outs. Sterling excels as a partner bringing its operational focus and expertise to support company objectives. Today, Sterling has over $5.7 billion in assets under management.
 
 
 
 Position Summary
 
 
 
 Primary responsibility is for timely, accurate, and efficient service to our customers. Warehouse Logistics Coordinator will handle multiple accounts with a diverse customer base. This position requires strong problem-solving skills, product knowledge, and superior communication ability.
 
 
 
 Essential Duties And Responsibilities
 
 
 
 
 Other duties may be assigned as deemed appropriate by Management.
 
 
 
 <ul>
 <li>
 Responsible for all communication with customers and GWI departments to ensure customer orders are completed
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 <li>
 Order entry
 </li>
 <li>
 Track containers in CMS using rail and port tracing; monitoring shipments through the dashboards for problems and exceptions.
 </li>
 <li>
 Back up other Logistics Coordinators when needed
 </li>
 <li>
 Team work
 </li>
 <li>
 Set up new customer accounts and make necessary changes for existing accounts as needed
 </li>
 <li>
 Effectively communicate and schedule all pickup and delivery order information with customer, dispatch, over the road carriers and/or highway as needed
 </li>
 <li>
 Cross train with other Logistics Coordinators and keep desk manuals up to date
 </li>
 <li>
 Promptly and effectively solve any issues with deliveries, equipment, etc, through trouble tickets or emails.
 </li>
 <li>
 Ensure all templates are setup correctly and billing is accurate
 </li>
 <li>
 Utilize Gulf Winds operating systems (CMS, Quote) to manage client&rsquo;s freight
 </li>
 <li>
 Minimize all additional cost through effective communication, accurate data entry, thorough record keeping, and utilization of GWI systems
 </li>
 <li>
 Assist shipping and receiving clerk with scanning, uploading, and completing of paperwork in system as directed
 
 
 </li>
 </ul>
 
 Skill Sets And Requirements
 
 
 
 <ul>
 <li>
 Strong written and oral communication skills
 </li>
 <li>
 Independent thinking and problem-solving skills
 </li>
 <li>
 Computer Literacy
 </li>
 <li>
 Attention to detail and accuracy
 </li>
 <li>
 Organizational Aptitude
 </li>
 <li>
 Ability to multi-task
 </li>
 <li>
 Typing speed of 40+ WPM
 </li>
 <li>
 Impeccable follow-through and commitment to quality customer service
 </li>
 <li>
 Desires fast paced environment
 </li>
 <li>
 Bi-Lingual is a plus (Spanish)
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 High School Diploma or GED
</div>

Warehouse Logistics Coordinator

<div>
 
 
 Job Title:
 
 Dispatcher
 
 
 
 
 
 Department:
 
 
 
 Operations
 
 
 
 
 
 Location:
 
 
 
 Memphis, TN - In Person
 
 
 
 
 
 Reports To:
 
 
 
 Terminal Manager
 
 
 
 
 
 Position Type:
 
 
 
 Full-time
 
 
 
 
 Company Overview
 
 
 
 Gulf Winds International, Inc. is a leading provider of drayage, transloading, and storage, serving importers and exporters globally. The Company prides itself on innovation, people, and purpose, redefining expectations for intermodal trucking. With a robust presence at major ports, including Houston, Dallas, Mobile, Memphis, Savannah, Charleston, Norfolk, Baltimore, and Chicago, Gulf Winds is dedicated to delivering top-notch services through continuous investment in technology and infrastructure. Ownership: The company is backed by The Sterling Group, a Houston-based private equity firm. Since 1982, The Sterling Group has partnered with management teams to grow and build winning businesses in the industrial sector. Over 75% of Sterling&rsquo;s past partnerships have been with family businesses and corporate carve-outs. Sterling excels as a partner bringing its operational focus and expertise to support company objectives. Today, Sterling has over $5.7 billion in assets under management.
 
 
 <ul>
 <li>
 Only Memphis area candidates will be considered for the role***
 
 
 </li>
 </ul>
 
 Purpose of Position
 
 
 
 The Dispatcher position is responsible to ensure timely, accurate and efficient service to GWI customers and drivers. Requires strong problem-solving skills, leadership, mentoring abilities, multi-tasking and superior communications ability.
 
 
 
 Primary Job Responsibilities
 
 
 
 <ul>
 <li>
 Ensure Independent Contractor satisfaction by facilitating load distribution.
 </li>
 <li>
 Achieve driver retention and growth goals by ensuring driver success while maintaining strong relationships with the independent contractors and employee drivers.
 </li>
 <li>
 Work closely with critical departments (e.g., Safety, Driver Recruitment, Customer Service, Sales) to best serve our drivers (independent contractor and employee) and internal and external customers.
 </li>
 <li>
 Promote a culture of Operational Excellence focused on safety and quality.
 </li>
 <li>
 Execute daily workload while ensuring customer requirements are met to achieve World Class service.
 </li>
 <li>
 Track and manage all Gulf Winds equipment to ensure proper utilization.
 </li>
 <li>
 Cross-train to cover workload distribution when the Terminal Manager is out.
 </li>
 <li>
 Openly communicate challenges/opportunities as they arise along with creative solutions to overcome.
 </li>
 <li>
 Manage cost with a focus to increase profitability of the terminal as well as minimizing cost to our customers.
 </li>
 <li>
 Ensure proper maintenance and cleanliness/up-keep of the facility, as well as ensuring the facility is stocked with the correct supplies and materials.
 </li>
 <li>
 Manage quarterly KPIs to support company goals.
 
 
 </li>
 </ul>
 
 Requirements: Knowledge, Skills, and Abilities
 
 
 
 <ul>
 <li>
 Organizational skills.
 </li>
 <li>
 Must possess professional communication &amp; writing skills.
 </li>
 <li>
 Must be a self-starter and willing to work with minimal supervision.
 </li>
 <li>
 Problem Resolution Skills
 </li>
 <li>
 Computer skills (Internet and Prism Software preferred)
 </li>
 <li>
 Must be computer literate with MS Word, Excel and Outlook
 </li>
 <li>
 Logistics and Intermodal experience preferred.
 </li>
 <li>
 Perform other related duties as assigned.
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 High School Diploma or GED
 </li>
 <li>
 Must be dependable and able to work independently.
 </li>
 <li>
 Previous Transportation experience preferred.
 </li>
 </ul>
</div>

Dispatcher - Memphis Terminal

<div>
 
 
 Job Title:
 
 Warehouse Logistics Manager
 
 
 
 
 
 Department:
 
 
 
 Warehouse
 
 
 
 
 
 Location: Houston, TX
 
 
 
 
 
 
 Reports To:
 
 
 
 VP of Customer Service
 
 
 
 
 
 Position Type:
 
 
 
 Full-time
 
 
 
 
 Company Overview
 
 
 
 Gulf Winds International, Inc. is a leading provider of drayage, transloading, and storage, serving importers and exporters globally. The Company prides itself on innovation, people, and purpose, redefining expectations for intermodal trucking. With a robust presence at major ports, including Houston, Dallas, Mobile, Memphis, Savannah, Charleston, Norfolk, Baltimore, and Chicago, Gulf Winds is dedicated to delivering top-notch services through continuous investment in technology and infrastructure. Ownership: The company is backed by The Sterling Group, a Houston-based private equity firm. Since 1982, The Sterling Group has partnered with management teams to grow and build winning businesses in the industrial sector. Over 75% of Sterling&rsquo;s past partnerships have been with family businesses and corporate carve-outs. Sterling excels as a partner bringing its operational focus and expertise to support company objectives. Today, Sterling has over $5.7 billion in assets under management.
 
 
 <ul>
 <li>
 Only Candidates in the Houston, TX market area will be considered**
 
 
 </li>
 </ul>
 
 
 Purpose of Position
 
 
 
 
 The Warehouse Logistics Manager&rsquo;s purpose is to lead and enable their team to provide world class customer service to their customers.
 
 
 
 Primary Job Responsibilities
 
 
 
 
 
 Other duties may be assigned as deemed appropriate by management.
 
 
 
 
 <ul>
 <li>
 Employee Engagement
 </li>
 <ul>
 <li>
 Creating a positive culture/team environment
 </li>
 <li>
 Manage customer service staff, communicate job expectations, and perform performance plans and job reviews accordingly.
 </li>
 <li>
 Coach, train, and motive staff to deliver a high-quality customer service experience while meeting performance objectives that align with company goals and values.
 </li>
 <li>
 Meet monthly with team members to improve/monitor goals and engagement and assess for professional development opportunities.
 </li>
 <li>
 Assist team members in complex problem resolution as needed.
 </li>
 <li>
 Hold team members accountable to achieving defined expectations.
 </li>
 </ul>
 <li>
 Goal Tracking
 </li>
 <ul>
 <li>
 Establish and monitor goals quarterly which align to the department and company goals.
 </li>
 <li>
 Manage and document team additional costs.
 </li>
 <li>
 Manage and document team credits.
 </li>
 <li>
 Develop and maintain reports as needed.
 </li>
 </ul>
 <li>
 Dashboard Management
 </li>
 <ul>
 <li>
 Monitor team dashboards to minimize additional costs, maximize profit, and identify process improvement opportunities.
 </li>
 <li>
 Perform regular team data audits of system to ensure accuracy, identify training needs, and address consistent discrepancies.
 </li>
 <li>
 Review margins to maximize profitability and reduce billing errors.
 </li>
 </ul>
 <li>
 Customer Onboarding &amp; Routine Interaction
 </li>
 <ul>
 <li>
 Establish and maintain rapport with contract and key customers to identify and address pain points and opportunities for improvement.
 </li>
 <li>
 Participate in customer onboarding for key and contract accounts.
 </li>
 <li>
 Respond to customer feedback and ensure customer satisfaction and retention.
 </li>
 <li>
 Review internal systems and processes to ensure KPI are met for all Key and Contract accounts.
 
 </li>
 </ul>
 </ul>
 
 
 Specific Tasks
 
 
 
 
 
 This list is subject to change at any time.
 
 
 
 <ul>
 <li>
 Daily
 </li>
 <ul>
 <li>
 LC account support/questions
 </li>
 <li>
 Review team dashboard
 </li>
 <li>
 Spreadsheet: Review/enter credits
 </li>
 <li>
 Spreadsheet: Review/enter additional costs
 </li>
 <li>
 Margin reviews
 </li>
 <li>
 Email maintenance
 </li>
 </ul>
 <li>
 Weekly
 </li>
 <ul>
 <li>
 Approve time cards
 </li>
 <li>
 Address any OT concerns
 </li>
 <li>
 Review workloads
 </li>
 <li>
 Viva goal updates
 </li>
 <li>
 Review goal progress
 </li>
 <li>
 Send LC dashboard report
 </li>
 <li>
 Spreadsheet: Updating goal tracking spreadsheet
 </li>
 <li>
 Meeting: Workloads
 </li>
 <li>
 Meeting: Team huddles
 </li>
 <li>
 Spreadsheet: Complexity Calculator - for new customers
 </li>
 <li>
 Spreadsheet: LC Customer Assignments
 </li>
 <li>
 Spreadsheet: Team Customer Account List
 </li>
 <li>
 Team member shoutout
 </li>
 </ul>
 <li>
 Monthly
 </li>
 <ul>
 <li>
 1 on 1 with team members
 </li>
 <li>
 Employee engagement activities - 2x per month
 </li>
 <li>
 Meeting: Sales call with Lindsey
 </li>
 <li>
 Meeting: Ops market call (Houston, DFW, Memphis, Mobile, Charleston, Savannah)
 </li>
 <li>
 Meeting: 1 on 1 with managers/Candace
 </li>
 <li>
 Nominate a team member for a Star (if applicable)
 </li>
 <li>
 Spreadsheet: Customer Service Performance Recognition
 </li>
 <li>
 Meeting: Town Hall
 </li>
 <li>
 Meeting: EDI review
 </li>
 </ul>
 <li>
 Quarterly
 </li>
 <ul>
 <li>
 Audit accounts
 </li>
 <li>
 Review results of pulse survey
 </li>
 <li>
 Top/Bottom performers
 </li>
 </ul>
 <li>
 Annually
 </li>
 <ul>
 <li>
 Team members reviews
 </li>
 <li>
 Review for annual raises
 </li>
 </ul>
 <li>
 Ad Hoc
 </li>
 <ul>
 <li>
 Customer meetings
 </li>
 <li>
 Onboarding calls
 </li>
 <li>
 Spreadsheet: Quote Opportunities
 </li>
 <li>
 Team member coaching/training
 </li>
 <li>
 Team member accountability process
 </li>
 <li>
 Track service failures
 </li>
 <li>
 First escalation point for customer issues.
 </li>
 <li>
 Review rate changes advised by Sales to ensure quotes/templates/orders are updated accordingly.
 </li>
 <li>
 Review customer disputes on invoicing related items
 
 </li>
 </ul>
 </ul>
 
 
 Requirements:
 
 
 
 
 
 
 Knowledge, Skills, and Abilities
 
 
 
 
 <ul>
 <li>
 Must possess strong communication &amp; writing skills necessary to interface with internal and external customers.
 </li>
 <li>
 Must be a self-starter and willing to work with minimal supervision and execute tasks and duties at a high level.
 </li>
 <li>
 Knowledge of transportation industry, logistics and supply chain.
 </li>
 <li>
 Excellent organizational skills.
 </li>
 <li>
 Ability to motivate, train, lead, and evaluate the performance of team members.
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Demonstrated ability to perform duties of a Logistics Coordinator at an exemplary level.
 </li>
 <li>
 Bachelor&rsquo;s degree or equivalent experience
 </li>
 <li>
 Prior management experience is a plus, but not required.
 </li>
 </ul>
</div>

Warehouse Logistics Manager

Join Gulf Winds International and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Gulf Winds International

About Company

Warehouse Logistics Coordinator

Dispatcher - Memphis Terminal

Warehouse Logistics Manager