Qureos Mentor

H&R Block

H&R Block is dedicated to providing expert guidance and innovative solutions for tax preparation and financial services. Founded in 1955, the company has prepared approximately 800 million tax returns and operates around 12,000 offices globally. H&R Block focuses on building long-lasting relationships with clients and communities, emphasizing care and support in every interaction. The company aims to empower individuals with confidence in their financial decisions, adapting to changing tax needs and situations.

<div>Our Company: We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It&rsquo;s an exciting time to be a part of H&amp;R Block! What you'll do...:
<div><div><div><div>As a seasonal Quality Assurance Analyst, you will be responsible for ensuring that software and hardware implementations are functional and perform as documented or designed and cannot be broken once in the hands of the customer.</div></div><div><div>
In this role, you&rsquo;ll be involved in the beginning of the design cycle to create the use cases that will drive product development. You&rsquo;ll be asked to review requirements for tax accuracy, draft and/or review requirements, workflows, and user interface designs for product features and enhancements.</div></div><div></div><div><div><br>
This seasonal role is up to 6 months in length , depending on business needs.</div></div><div></div><div><div><b><br>
Day to</b><b> </b><b>d</b><b>ay,</b><b> </b><b>y</b><b>ou'll</b><b>...</b></div></div><div><ul><li><div>
Write test plans, test cases, use cases, and test strategy documents in compliance with relevant organizational and industry standards</div></li></ul></div><div><ul><li><div>
Create clearly documented defect reports that enable problems to be recreated, along with suitable workarounds</div></li></ul></div><div><ul><li><div>
Construct complete and thorough manual test cases based on test design and thorough knowledge of the product and its environment</div></li></ul></div><div><ul><li><div>
Consistently ensure high-quality through manual test cases that fully exercise product functionality, but consume minimal resources</div></li></ul></div><div><ul><li><div>
Effectively use test automation where appropriate and available to increase the thoroughness of testing</div></li></ul></div><div><ul><li><div>
Execute end-to-end functional tests and utilize automated tests developed by others to exercise the system</div></li></ul></div><div><ul><li><div>
Offer direct input into requirements documents, review, and give feedback based on product knowledge and understanding of customer issues (must understand the business needs the product is trying to meet)</div></li></ul></div><div><ul><li><div>
Create work plans for own deliverables and clearly documented personal goals, plans, designs, and results and communicate to both technical and non-technical audiences; compare, contrast, and prioritize alternative approaches to meeting those objectives</div></li></ul></div><div><ul><li><div>
Contribute to end-to-end product testing strategy, focusing on the customer experience</div></li></ul></div></div></div><br>
<div></div>
What you'll bring to the team...:
<div>Education:</div><ul><li>
High school diploma or equivalent</li></ul><div>
Work Experience:</div><ul><li>
Detail-oriented and process-driven approach</li><li>
Excellent collaboration, problem-solving, and cross-team communication skills</li><li>
Experience in quality assurance, business analysis, software testing, or technical support</li><li>
Hands-on experience with representative technologies</li><li>
Knowledge of all phases of the software development life cycle</li><li>
Knowledge of software/hardware testing fundamentals including the concepts of both positive and negative testing</li><li>
Self-sufficient and self-starter mindset with the ability to prioritize work efficiently</li><li>
Strong research skills</li></ul>
Why work for us: Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You&rsquo;ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.<br>
<br>
<i>Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit </i><i>blockbenefits.com</i><i>.</i><br>
<br>
<b>Equal Opportunity Employer</b>: H&amp;R Block does not tolerate discrimination based on a person&rsquo;s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information: The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&amp;R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range: $29.42 - $44.13/Hr.</div>

Quality Assurance Analyst, Seasonal

<div>Our Company: We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It&rsquo;s an exciting time to be a part of H&amp;R Block! What you'll do...:
<div>The Universal Agent is a dynamic, cross-functional role focused on delivering exceptional customer experiences across multiple lines of business. This position combines the responsibilities of a Retention Specialist with broader Customer Service capabilities to provide comprehensive support. Universal Agents manage customer interactions across phone, email, and chat channels with professionalism and empathy. They diagnose and resolve moderately complex issues independently, minimizing transfers and ensuring timely solutions. When escalations occur, they handle them effectively to maintain trust and satisfaction. By applying retention strategies, Universal Agents strengthen relationships, reduce churn, and promote loyalty. They also engage in proactive outreach initiatives, including follow-ups and retention campaigns, to enhance customer engagement. Leveraging strong communication, active listening, and problem-solving skills, they consistently deliver accurate and courteous service. Universal Agents utilize contact center tools and adhere to performance standards to ensure operational efficiency and compliance.</div><ul><li><div>
Deliver cross‑functional support across DIY and assisted lines of business and multiple communication channels (phone, chat, email, social), applying broad product and service knowledge to minimize transfers and ensure seamless client experiences</div></li><li><div>
Independently manage and resolve moderately complex and Tier‑2 escalations, including complaints, product defects, pattern/root‑cause identification, and coordination with support teams as needed</div></li><li><div>
Communicate proactively with clients throughout the case lifecycle, provide status updates, complete follow‑ups related to open issues, and ensure timely case closure</div></li><li><div>
Utilize knowledge base and internal systems to research, resolve, and document client issues accurately</div></li><li><div>
Apply retention strategies to strengthen client relationships, reduce churn, and promote loyalty through solution‑focused conversations and trust‑building behaviors</div></li><li><div>
Conduct outbound proactive outreach, including satisfaction checks, follow‑ups outside active cases, and participation in targeted retention or engagement campaigns</div></li><li><div>
Support team collaboration through training participation, mentoring new associates as needed, contributing to process improvements, and providing feedback to enhance knowledge base content and cross‑functional workflows</div></li><li><div>
Adhere to performance, quality, and compliance standards while effectively utilizing contact‑center systems, tools, and documentation protocols</div></li></ul>
What you'll bring to the team...:
<ul><li>High school diploma or equivalent</li><li>
Previous experience in a contact center or customer service role</li><li>
Excellent verbal and written communication skills are essential</li><li>
Familiarity with relevant software and systems, such as Microsoft Office</li><li>
Strong attention to detail to accurately gather and document information</li><li>
Ability to handle complex situations and resolve issues efficiently</li><li>
Ability to remain calm and empathetic when dealing with upset clients</li><li>
Capability to work independently and meet set goals, in a remote work environment</li></ul>
It would be even better if you also had...:
<ul><li>Familiarity with Customer Relationship Management (CRM) software</li><li>
Familiarity with Knowledge Base systems or the use of online repositories</li></ul>
Why work for us: Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You&rsquo;ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.<br>
<br>
<i>Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit </i><i>blockbenefits.com</i><i>.</i><br>
<br>
<b>Equal Opportunity Employer</b>: H&amp;R Block does not tolerate discrimination based on a person&rsquo;s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information: The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&amp;R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range: $18.41 - $27.64/Hr.</div>

Universal Agent

<div>Our Company: We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It&rsquo;s an exciting time to be a part of H&amp;R Block! What you'll do...:
<div><p>As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&amp;R Block&rsquo;s tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season.</p></div><div><p><b><br>
Day to day</b><b>,</b><b> </b><b>you&rsquo;ll</b><b>&hellip;</b></p></div><div><ul><li><p>
Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages</p></li><li><p>
Deliver supplies and materials to and from tax office locations in a timely and organized manner</p></li><li><p>
Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards</p></li><li><p>
Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operations Coordinator and Operations Technology Analyst</p></li><li><p>
Maintain an inventory of district resources</p></li><li><p>
Track and control hot spare computer equipment in the district</p></li><li><p>
Document hardware problems and their resolution within the ticketing system</p></li><li><p>
Maintain up-to-date technical knowledge of the department&rsquo;s supported products and systems</p></li><li><p>
Participate in all required training relevant to the position and perform other duties as assigned
</p></li></ul></div>What you'll bring to the team...: Education:<ul><li>
High school diploma or equivalent</li></ul>
Work Experience:<ul><li>
55 lbs ; must have ability to lift items up to this weight</li><li>
Ability to follow direction</li><li>
Ability to work independently with minimal supervision</li><li>
Basic IT knowledge including demonstrated ability to set up, maintain, and troubleshoot computer hardware</li><li>
Demonstrated decision making, analytical, and problem-solving skills</li><li>
Demonstrated organization, prioritization, and project coordination skills</li><li>
Effectively demonstrate oral, written, and interpersonal communication skills; ability to interact with all levels of associates</li><li>
Effective time management and organization skills with the ability to handle multiple priorities</li><li>
Knowledge of Outlook and Microsoft Suite applications, which may include virtual tools</li><li>
Must have reliable transportation to travel between office locations as required</li></ul>
Why work for us: Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You&rsquo;ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.<br>
<br>
<i>Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit </i><i>blockbenefits.com</i><i>.</i><br>
<br>
<b>Equal Opportunity Employer</b>: H&amp;R Block does not tolerate discrimination based on a person&rsquo;s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.</div>

Operations Technical Specialist

Join H&R Block and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

H&R Block

About Company

Quality Assurance Analyst, Seasonal

Universal Agent

Operations Technical Specialist