Urwah Admin

H&S Apparel

We&rsquo;re looking for multiple Social Media Executives to join our dynamic team! In this role, you&rsquo;ll manage customer interactions across social media platforms and via calls, handling inquiries, providing support, and ensuring a positive brand experience. The ideal candidate will be skilled at engaging with customers in real-time, managing multiple conversations at once, and resolving issues efficiently while maintaining brand voice and professionalism.Key Responsibilities:<ul><li>Respond promptly and professionally to customer inquiries, comments, and messages across social media platforms like Facebook, Instagram, and others, as well as handle customer calls.</li><li>Assist customers with product details, troubleshooting, order-related queries, and general inquiries via both live chat and phone calls.</li><li>Actively monitor brand social channels for live chat interactions, comments, messages, and engage with customers in real-time.</li><li>Provide personalised support and ensure a positive experience on calls, managing a variety of customer queries and concerns.</li><li>Keep accurate records of customer inquiries, feedback, and resolutions to improve service quality.</li><li>Identify complex customer concerns and escalate them to the appropriate team for resolution.</li><li>Work closely with marketing, customer service, and other departments to enhance the customer experience and streamline communication processes.</li><li>Stay informed about company products, services, and policies to ensure you provide accurate, up-to-date information.</li></ul>Preferred Qualifications:<ul><li>Previous experience in social media management, customer support, or phone-based customer service.</li><li>Strong communication skills, both written and verbal.</li><li>Ability to multitask and manage multiple conversations (via chat and calls) efficiently.</li><li>Passion for providing exceptional customer service and building positive online relationships.</li><li>Experience in e-commerce or retail is a plus.</li></ul>Job Type: Full-timePay: Rs37,500.00 - Rs60,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Live Chat / Customer Service: 1 year (Required)</li></ul>

Social Media Executives

Join H&S Apparel and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

H&S Apparel

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Social Media Executives