Qureos Mentor

H-Verse Group of Companies

<ul><li>Answering questions about products, services, policies, pricing, delivery, etc., via phone, email, live chat or social media.</li><li>Providing accurate, timely, and helpful information.</li><li>Listening to customer complaints, identifying the problem, proposing solutions, following up until the issue is resolved.</li><li>Escalating complex or unresolved issues to higher departments or management.</li><li>Processing orders, returns, exchanges, refunds as per company policies.</li><li>Tracking orders, deliveries, ensuring customer gets what was promised.</li><li>Maintaining accurate logs of customer interactions, transactions, complaints, etc. using CRM or ticketing systems.</li><li>Updating customer information, ensuring customer database is current.</li><li>Collecting feedback from customers (surveys, direct feedback) about satisfaction, product issues etc.</li><li>Suggesting improvements to products, services, processes based on feedback.</li><li>Working with other departments (sales, logistics, technical support, billing etc.) to address customer needs, fix issues.</li><li>Escalating internal issues that affect customers.</li><li>Following company guidelines, standard operating procedures (SOPs), service level agreements (SLAs).</li><li>Ensuring compliance with legal, regulatory, data privacy standards.</li><li>Achieving KPIs (response time, resolution time, customer satisfaction scores etc.).</li><li>Preparing reports for management on customer issues, service metrics, and trends.</li><li>Keeping updated with product/service features, company offerings, promotions etc., so as to provide correct information.</li><li>Suggesting additional products or upgrades if relevant, when interacting with customers.</li><li>Sometimes helping onboard new team members; sharing best practices; mentoring juniors.</li><li>Call daily visited clients of all showroom - Call delivery clients next day of delivery and after 2 weeks and then again after a month of delivery - Call delay in delivery ETA clients daily - Make general calls to all clients about experiences - call product complaints clients once complain is resolved</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Customer Services Executive (Females)

Join H-Verse Group of Companies and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

H-Verse Group of Companies

ABOUT_COMPANY

Customer Services Executive (Females)