Qureos Mentor

H-Verse Group of Companies

<ul><li>Customer Care Representative</li></ul>Acts as the first point of contact for customers needing assistance. In industries like telecom or banking, CSE's resolve issues related to billing, account updates, or service disruptions through inbound calls or live chat.<ul><li>Technical Support Specialist</li></ul>CSE's often troubleshoot software glitches, login errors, or integration problems. They collaborate with technical teams and guide customers through complex issues, often using screen-sharing tools or step-by-step guides.<ul><li>Onboarding Support Executive</li></ul>CSE's assist new customers post-sale by helping them set up their accounts, understand product features, and ensure a smooth transition from sales to active use.<ul><li>Order and Delivery Coordinator</li></ul>In e-commerce or logistics companies, CSE's track orders, resolve shipping delays, and process returns. For instance, Amazon&rsquo;s support team handles over 20 million inquiries monthly, many of which involve delivery tracking.<ul><li>Feedback and Survey Agent</li></ul>CSE's are tasked with gathering customer feedback after service interactions. This data helps companies improve their offerings and customer experience. In the healthcare sector, for example, patient satisfaction surveys are often handled by support teams.<ul><li>Social Media Support Executive</li></ul>As customers increasingly turn to platforms like Twitter or Instagram for help, CSE's monitor and respond to inquiries or complaints publicly, playing a role in both support and brand reputation.<ul><li>Product Education Specialist</li></ul>In sectors like consumer electronics or EdTech, CSE's help customers understand how to use a product effectively. This might involve conducting webinars, sharing tutorials, or updating knowledge base content.<ul><li>Billing and Payments Agent</li></ul>CSE's address queries around invoices, payment failures, refund requests, or pricing plan changes.Job Type: Full-timePay: Rs80,000.00 - Rs90,000.00 per monthWork Location: In person

Customer Support Executive (Female)

Territory executives regularly research local business opportunities, product offerings and competitor pricing to ensure they have comparable pitches. Their research helps them understand which products or services are in demand. They may also identify potential challenges a business is likely to face.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Territory Sales Executive

<ul><li>Develop and execute sales strategies: Create and implement plans to achieve sales targets and expand the customer base within the assigned territory.</li><li>Build and maintain customer relationships: Foster strong relationships with both existing and new clients, acting as the main point of contact.</li><li>Identify new business opportunities: Research the market to find new prospects and potential sales leads.</li><li>Promote products and services: Present and demonstrate products or services, explaining their features and benefits to meet customer needs.</li><li>Achieve sales targets: Consistently meet or exceed sales quotas for the territory.</li><li>Manage sales operations: Oversee sales activities, which may include coordinating with distributors or managing sales representatives.</li><li>Conduct market and competitor analysis: Stay informed about market trends and competitor activities to refine sales strategies.</li><li>Report on performance: Monitor and report on sales performance to senior management.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

A plumber installs, repairs, and maintains water, drainage, and gas piping systems in residential and commercial buildings. Key responsibilities include reading blueprints, installing fixtures like toilets and sinks, clearing clogs, and fixing leaks. Plumbers also perform routine maintenance, test systems for leaks, prepare estimates, and maintain accurate records of their work. The main responsibility of Plumber is here in H verse is to change the Showroom Sanitary display.Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Plumber

<ul><li>Safe operation: Safely operate the vehicle in various weather conditions and adhere to all traffic laws, speed limits, and regulations.</li><li>Route planning: Plan and follow the most efficient routes using GPS and local knowledge to ensure timely arrivals and departures.</li><li>Passenger handling: Safely and efficiently assist passengers as needed.</li><li>Vehicle maintenance: Conduct regular inspections, clean the vehicle, refuel it, and report any mechanical issues promptly.</li><li>Record keeping: Maintain accurate logs of mileage, fuel consumption, delivery details, and trip expenses.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs42,000.00 per monthEducation:<ul><li>Intermediate (Preferred)</li></ul>Work Location: In person

Driver

<ul><li>Answering questions about products, services, policies, pricing, delivery, etc., via phone, email, live chat or social media.</li><li>Providing accurate, timely, and helpful information.</li><li>Listening to customer complaints, identifying the problem, proposing solutions, following up until the issue is resolved.</li><li>Escalating complex or unresolved issues to higher departments or management.</li><li>Processing orders, returns, exchanges, refunds as per company policies.</li><li>Tracking orders, deliveries, ensuring customer gets what was promised.</li><li>Maintaining accurate logs of customer interactions, transactions, complaints, etc. using CRM or ticketing systems.</li><li>Updating customer information, ensuring customer database is current.</li><li>Collecting feedback from customers (surveys, direct feedback) about satisfaction, product issues etc.</li><li>Suggesting improvements to products, services, processes based on feedback.</li><li>Working with other departments (sales, logistics, technical support, billing etc.) to address customer needs, fix issues.</li><li>Escalating internal issues that affect customers.</li><li>Following company guidelines, standard operating procedures (SOPs), service level agreements (SLAs).</li><li>Ensuring compliance with legal, regulatory, data privacy standards.</li><li>Achieving KPIs (response time, resolution time, customer satisfaction scores etc.).</li><li>Preparing reports for management on customer issues, service metrics, and trends.</li><li>Keeping updated with product/service features, company offerings, promotions etc., so as to provide correct information.</li><li>Suggesting additional products or upgrades if relevant, when interacting with customers.</li><li>Sometimes helping onboard new team members; sharing best practices; mentoring juniors.</li><li>Call daily visited clients of all showroom - Call delivery clients next day of delivery and after 2 weeks and then again after a month of delivery - Call delay in delivery ETA clients daily - Make general calls to all clients about experiences - call product complaints clients once complain is resolved</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Customer Services Executive (Females)

Join H-Verse Group of Companies and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

H-Verse Group of Companies

ABOUT_COMPANY

Customer Support Executive (Female)

Territory Sales Executive

Territory Sales Executive

Plumber

Driver

Customer Services Executive (Females)