Qureos Mentor

HairClub

<div>MAJOR RESPONSIBILITIES: 


60% Learn and support Information Technology operations: Respond to escalated issues via tickets, chat, email, or phone. Provide technical assistance for questions and problems beyond Help Desk Support Level 1 resources. Resolve problems with networks, phones, and other computer systems. Diagnose system errors and other issues. Complete hardware requests. Follow up with customers to ensure full resolution of issues

20% Learn and support Information Technology infrastructure: Provide support within network and systems administration. Train other employees on troubleshooting and diagnosing problems. Request feedback and/or monitor calls and other methods of correspondence to improve training methods

10% Research and deliver strategic business projects: Resolve and document solutions to tickets beyond knowledge of Help Desk Support Level 1 support

10% Support Information Technology processes: Perform queue management to achieve service level agreements (&ldquo;SLAs&rdquo;) in a timely manner and provide quality assurance standards for work performed and where applicable, train employees and/or members

Performs other duties as required 


MANAGEMENT AND COLLABORATION:
<ul>
<li>Manage call volume</li>
<li>Collaborate with company employees to ensure issues are resolved and ensure satisfaction</li>
<li>Collaborate with senior leadership in company initiatives</li>
</ul>
QUALIFICATIONS:
<ul>
<li>Windows servers, Active Directory, VMware, Citrix, Microsoft Exchange/Office 365, Azure experience is a plus</li>
<li>Knowledge of Managed Services ticketing systems, PSA tools, RMM tools (ConnectWise, Automate, ITGlue)</li>
<li>Knowledge of backup applications (Veeam, Barracuda, E-Vault, etc.)</li>
<li>Knowledge of Android OS and Devices a plus</li>
<li>Knowledge of Security and Networking</li>
<li>Experience with email and spam filtering services (Mimecast, Barracuda, McAfee SaaS, etc.)</li>
<li>Familiarity with DNS, DHCP, and TCP/IP</li>
</ul>
KEY COMPETENCIES:
<ul>
<li>Strong customer service skills</li>
<li>Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience.</li>
<li>Strong learning agility</li>
<li>Positive teamwork and collaboration skills</li>
<li>Efficient in planning, organizing and time management</li>
<li>Proficient research and analysis skills</li>
<li>Takes initiative and remains adaptable</li>
<li>Strong documentation skills</li>
<li>Demonstrate technical proficiency</li>
</ul>
WORKING CONDITIONS: 

<ul>
<li>Office environment with potential hybrid or remote work schedule
</li><li>Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and extensive reading</li>
<li>Sitting stationary for long periods of time</li>
<li>Keyboarding: entering text and/or data into a computer</li>
<li>Requires working with computer systems</li>
<li>May require light lifting &lt;50 lbs.</li></ul></div>

Help Desk Support

I need a hairstylist who have an experience and she is a freelance and want to work in home serviceJob Type: Full-timeWork Location: In person

Hairstylist

Join HairClub and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

HairClub

About Company

Help Desk Support

Hairstylist