Urwah Admin

Haji Husein Alireza & Co. Ltd.

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  <strong>
   Job Purpose
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  Provide customer-facing product support and parts advisory to external parts customers and independent workshops, handling standard parts application inquiries and promoting MAN genuine parts to support parts sales growth and customer retention.
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  <strong>
   Accountabilities
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  <li>
   Handle incoming parts application inquiries from external customers, independent workshops, and fleet operators via phone, email, and in-person visits, providing accurate MAN genuine parts recommendations and application guidance.
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   Conduct scheduled customer visits within the assigned territory to promote MAN genuine parts, deliver product information materials, and identify parts sales opportunities for the Area Parts Manager.
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   Process standard customer parts complaints and fitment issues, gathering required documentation and coordinating initial investigation with the product support team before escalating complex cases to the Senior Representative.
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   Maintain customer visit logs, inquiry records, and complaint tracking in the CRM system, providing regular activity reports to the Product Support Supervisor.
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   Participate in parts promotional events, trade shows, and customer training sessions as directed by the Product Support Supervisor to build brand awareness and customer engagement.
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  <strong>
   Experience
  </strong>
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  Minimum 2&ndash;4 years of experience in automotive parts sales support, customer service, or product representation. Prior experience with commercial vehicle parts and customer-facing field roles is preferred.
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  <strong>
   Education
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  Diploma or Bachelor's degree in Business Administration, Automotive Technology, Marketing, or a related field (mandatory). Certifications in MAN product systems, customer service, or automotive parts are a plus.
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Product Support Representative

<div><div><h4 class="jobSectionHeader"><b>Job Requirements</b></h4><br>
<p></p><div><ul><li>Respond to customer inquiries via phone, email, or chat regarding automotive products, services, and policies.</li>
<li>Process customer orders, returns, and exchanges efficiently and accurately.</li>
<li>Escalate complex issues to appropriate departments or supervisors when necessary.</li>
<li>Maintain up-to-date knowledge of automotive products, promotions, and company policies.</li>
<li>Document all customer interactions in the company's CRM system for future reference and analysis.</li>
</ul></div><p></p>
<h4 class="jobSectionHeader"><b>Skills Description</b></h4>
<p></p><div><ul><li>Customer Focus</li>
<li>Effective Communication</li>
<li>Good computer skills</li>
<li>Good multi-tasking skills Good Command in English (Written &amp; Spoken)</li>
</ul></div><p></p>
</div><div></div><div><div><h4 class="jobSectionHeader"><b>Job Details</b></h4>
<div><p>Job Title</p>
<p>Call Center Agent</p>
</div><div><p>Job Country</p>
<p>Saudi Arabia</p>
</div><div><p>Job City</p>
<p>Jeddah</p>
</div><div><p>Job Role</p>
<p>Customer Service and Call Center</p>
</div></div><div><h4 class="jobSectionHeader"><b>Preferred Candidate</b></h4>
<div><p>Career Level</p>
<p>Entry Level</p>
</div><div><p>Residence Location</p>
<p>Saudi Arabia</p>
</div><div><p>Candidate Nationality</p>
<p>Saudi Arabia</p></div></div></div></div>

Call Center Agent

Join Haji Husein Alireza & Co. Ltd. and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Haji Husein Alireza & Co. Ltd.

About Company

Product Support Representative

Call Center Agent