Qureos Mentor

HALA

<div>
 
 
 Who Are We
 
 
 
 
 HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.
 
 
 
 HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.
 
 
 
 Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.
 
 
 
 
 
 Job
 
 &nbsp;
 
 description
 
 
 <ul>
 <li>
 Monitor alerts triggered in the fraud management system on a daily basis and decide on the necessary actions, which may include blocking cards, placing temporary holds to verify transaction authenticity, escalating cases, and more.
 </li>
 <li>
 Conduct Enhanced Due Diligence (EDD) after blocking any card or to confirm suspected transaction and coordinate with Hala fraud department when card replacement is needed.
 </li>
 <li>
 Perform record keeping of confirmed
 
 fraud and&nbsp;preparation of reports on fraud trends, patterns, and losses.
 
 </li>
 <li>
 Coordinate with Hala fraud department for regular fraud rule enhancements to be introduced in the fraud management system in attempts to have a more efficient and effective monitoring.
 </li>
 </ul>
 
 
 Qualificaitions
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, finance or equivalent field of studies
 </li>
 <li>
 Experience in fraud monitoring and analysis is a plus, preferably if related to card payments (issuing and acquiring).
 </li>
 <li>
 Accuracy and akeen eye on details
 </li>
 <li>
 Acknowledgement and compliance with policies and procedures and regulatory requirements
 </li>
 <li>
 Good analytical, problem solving, and time management skills
 </li>
 <li>
 Good communication skills in English and Arabic language
 </li>
 </ul>
 
 
 
 &nbsp;
 
 
 What We Offer You
 
 
 
 We believe you will love working at HALA!
 
 <ul>
 <li>
 We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
 </li>
 <li>
 We offer highly competitive compensation packages, including the potential for shares.
 </li>
 <li>
 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
 </li>
 <li>
 Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
 </li>
 <li>
 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
 </li>
 <li>
 You will be given a lot of responsibility and trust.&nbsp;We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
 </li>
 </ul>
 &nbsp;
 
 If you think you have what it takes to join a remarkable team #apply_now&nbsp;
 
 
 &nbsp;
 
</div>

Payment Operations Agent- Fraud Monitoring

<div>
 
 
 Who Are We
 
 
 
 
 HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.
 
 
 
 HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.
 
 
 
 Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.
 
 
 &nbsp;
 
 
 Key Responsibilities
 
 
 CX Strategy &amp; Leadership
 
 <ul>
 <li>
 Define and lead the enterprise-wide CX vision, strategy, and roadmap aligned with business objectives.
 </li>
 <li>
 Establish and monitor KPIs to measure customer satisfaction, loyalty, and lifetime value.
 </li>
 <li>
 Serve as advocate for the customer, ensuring CX principles are embedded in all business decisions.
 </li>
 </ul>
 
 Customer Lifecycle Management
 
 <ul>
 <li>
 Own the end-to-end customer lifecycle, from onboarding to renewal and advocacy.
 </li>
 <li>
 Develop and implement retention, loyalty, and advocacy programs that maximize customer lifetime value.
 </li>
 <li>
 Identify friction points and design proactive interventions to reduce churn and improve engagement.
 </li>
 </ul>
 
 Journey Management &amp; Design Thinking
 
 <ul>
 <li>
 Map, analyze, and continuously optimize customer journeys across all channels and touchpoints.
 </li>
 <li>
 Apply design thinking methodologies to co-create innovative solutions with customers and internal teams.
 </li>
 <li>
 Drive service design initiatives that deliver seamless, personalized, and scalable experiences.
 </li>
 </ul>
 
 Voice of the Customer (VoC) &amp; Insights
 
 <ul>
 <li>
 Lead the design, testing, and refinement of customer surveys, feedback loops, and VoC programs.
 </li>
 <li>
 Translate customer insights into actionable strategies for product, service, and process improvements.
 </li>
 <li>
 Benchmark customer satisfaction and loyalty metrics against industry standards to assess performance.
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 <ul>
 <li>
 Partner with Marketing, Sales, Product, and Operations to align customer insights with business priorities.
 </li>
 <li>
 Influence product roadmaps and service delivery models based on customer journey analytics.
 </li>
 <li>
 Build and mentor a high-performing CX team with expertise in research, analytics, and experience design.
 </li>
 </ul>
 
 Culture &amp; Capability Building
 
 <ul>
 <li>
 Design and facilitate training programs to instill customer-centric practices across the organization.
 </li>
 <li>
 Provide tools, resources, and communication strategies to empower employees to deliver exceptional experiences.
 </li>
 <li>
 Foster a culture of continuous improvement, experimentation, and customer-centric innovation.
 </li>
 </ul>
 
 &nbsp;
 
 
 Qualifications &amp; Competencies
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business, Management Information Systems, Industrial Engineering, or a related field (Master&rsquo;s preferred).
 </li>
 <li>
 7+ years of progressive experience in customer experience, service design, or related fields, with at least 3 years in a leadership role.
 </li>
 <li>
 Proven track record of developing and executing CX strategies, lifecycle management, and journey optimization.
 </li>
 <li>
 Strong expertise in journey mapping, design thinking, and customer research methodologies.
 </li>
 <li>
 Demonstrated ability to influence at the executive level and drive cross-functional alignment.
 </li>
 <li>
 Exceptional leadership, communication, and stakeholder management skills.
 </li>
 <li>
 Data-driven mindset with proficiency in CX analytics, CRM platforms, and customer feedback tools.
 </li>
 <li>
 Familiar with customer engagement platforms
 </li>
 <li>
 Certification in CX (e.g., CCXP) or related fields is highly desirable.
 </li>
 <li>
 Experience in fintech or other fast-paced, customer-centric industries is a strong plus.
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 What We Offer You
 
 
 
 We believe you will love working at HALA!
 
 <ul>
 <li>
 We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
 </li>
 <li>
 We offer highly competitive compensation packages, including the potential for shares.
 </li>
 <li>
 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
 </li>
 <li>
 Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
 </li>
 <li>
 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
 </li>
 <li>
 You will be given a lot of responsibility and trust.&nbsp;We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
 </li>
 </ul>
 &nbsp;
 
 If you think you have what it takes to join a remarkable team #apply_now&nbsp;
 
 
 &nbsp;
 
</div>

Customer Experience Senior Manager

<div>
 
 
 Who Are We
 
 
 
 
 HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.
 
 
 
 HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.
 
 
 
 Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.
 
 
 
 
 JOB-SPECIFIC:
 
 
 
 <ul>
 <li>
 Resource, train, coach, and leading customer care representatives as they provide support for customers
 </li>
 <li>
 Develop objectives for the customer care&rsquo;s day-to-day activities Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
 </li>
 <li>
 Answer representative&rsquo;s questions, guiding them through difficult calls or issues
 </li>
 <li>
 Diffuse angry customers and handle issues that cannot be fielded by representatives
 </li>
 <li>
 Lead team meetings, ask questions making sure the team are receiving, understanding and putting into practice the the relevant information
 </li>
 <li>
 Coach team regarding processes and practices, and define customers&rsquo; expectations
 </li>
 <li>
 Assist other management team members in identifying trends and establishing customer care goals
 </li>
 <li>
 Ensure team members are achieving desired service levels
 </li>
 <li>
 Take corrective action, as needed
 </li>
 <li>
 Prepare reports and analyze call center data to improve processes
 </li>
 <li>
 Ensure resources are properly allocated
 </li>
 <li>
 Strive to maximize efficiency and customer satisfaction
 </li>
 <li>
 Take on tasks or projects to support employees, other managers, and call center operations
 </li>
 <li>
 Make sure technology is utilized to a maximum and team members are well-organized and productive
 </li>
 <li>
 Evaluate performance with key metrics (accuracy, call-waiting time etc.)
 </li>
 </ul>
 
 &nbsp;
 
 
 What We Offer You
 
 
 
 We believe you will love working at HALA!
 
 <ul>
 <li>
 We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
 </li>
 <li>
 We offer highly competitive compensation packages, including the potential for shares.
 </li>
 <li>
 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
 </li>
 <li>
 Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
 </li>
 <li>
 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
 </li>
 <li>
 You will be given a lot of responsibility and trust.&nbsp;We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
 </li>
 </ul>
 &nbsp;
 
 If you think you have what it takes to join a remarkable team #apply_now&nbsp;
 
 
 &nbsp;
 
</div>

Customer Care Supervisor

<div>
 
 
 Who Are We
 
 
 
 
 HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.
 
 
 
 HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.
 
 
 
 Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.
 
 
 &nbsp;
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead and manage Core Systems domain leads across Cards, POS, Core Banking, Identity, Integrations, and Payments Infrastructure.
 </li>
 <li>
 Define and execute the engineering roadmap for each domain in partnership with Architecture and Product teams.
 </li>
 <li>
 Ensure scalable, high-performing, and resilient backend systems are built and maintained.
 </li>
 <li>
 Collaborate with product managers and engineering squads to prioritize platform investments and system upgrades.
 </li>
 <li>
 Establish engineering best practices around system design, interfaces, API lifecycle, security, observability, and testing.
 </li>
 <li>
 Foster a culture of ownership, accountability, and continuous improvement within your teams.
 </li>
 <li>
 Identify and fill skill gaps, support talent development, and drive hiring where needed.
 
 
 
 Requirements:
 
 </li>
 <li>
 9+ years of experience in software engineering, including 3+ years in engineering leadership roles.
 </li>
 <li>
 Proven track record leading backend/platform engineering teams in fintech, banking, or payment environments.
 </li>
 <li>
 Deep understanding of scalable system architecture, secure APIs, and service reliability.
 </li>
 <li>
 Experience managing multiple domain-aligned teams or technical leads.
 </li>
 <li>
 Strong communication skills and ability to work cross-functionally with technical and business stakeholders.
 </li>
 <li>
 Experience in high-growth or startup environments is a strong plus.
 
 
 
 Preferred Qualifications:
 
 </li>
 <li>
 Prior experience in Fintech
 </li>
 <li>
 Prior experience managing platform services consumed across multiple product teams.
 </li>
 <li>
 Background in building ledger, KYC, card issuance, or POS transaction platforms.
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 What We Offer You
 
 
 
 We believe you will love working at HALA!
 
 <ul>
 <li>
 We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
 </li>
 <li>
 We offer highly competitive compensation packages, including the potential for shares.
 </li>
 <li>
 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
 </li>
 <li>
 Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
 </li>
 <li>
 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
 </li>
 <li>
 You will be given a lot of responsibility and trust.&nbsp;We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
 </li>
 </ul>
 &nbsp;
 
 If you think you have what it takes to join a remarkable team #apply_now&nbsp;
 
 
 &nbsp;
 
</div>

Director of Engineering

<div>
 
 
 Who Are We
 
 
 
 
 HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.
 
 
 
 HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.
 
 
 
 Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.
 
 
 &nbsp;
 
 
 
 Job Summary:&nbsp;
 
 
 
 We are looking for a&nbsp;
 
 Senior Product Manager (Sr PM) for Customer &amp; Payment Experience
 
 to own and scale the heart of our product: how customers pay, get paid, and interact with Hala&rsquo;s ecosystem. You will define, build, and optimize the customer journey across payments, onboarding, and servicing, ensuring a seamless, reliable, and delightful experience for every user.
 
 
 This role is highly cross-functional, working closely with engineering, design, compliance, operations, and commercial teams to shape the future of digital payments and financial services in the region.
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 Key Responsibilities
 
 <ul>
 <li>
 
 
 Own the Payments Experience domain
 
 : define the strategy and roadmap for how freelancers and SMEs experience payments, onboarding, and servicing at Hala.
 
 </li>
 <li>
 
 
 Design seamless customer journeys
 
 across card issuance, invoicing, POS, expense management, and account services.
 
 </li>
 <li>
 
 
 Drive growth through experience
 
 : improve acquisition, activation, retention, and share of wallet by elevating customer trust and usability in our payment flows.
 
 </li>
 <li>
 
 
 Balance reliability &amp; innovation
 
 : ensure payments and transactions are fast, secure, and compliant, while exploring innovative solutions (e.g., faster settlement, QR, new rails).
 
 </li>
 <li>
 
 
 Work closely with compliance &amp; risk
 
 to ensure customer journeys are regulatory-compliant but still intuitive.
 
 </li>
 <li>
 
 
 Collaborate cross-functionally
 
 with design, engineering, and business teams to deliver impactful features on time and at scale.
 
 </li>
 <li>
 
 
 Leverage data &amp; research
 
 to understand customer pain points, prioritize effectively, and measure impact of product changes.
 
 </li>
 <li>
 
 
 Mentor junior PMs
 
 and contribute to raising the product culture within Hala.
 
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 What We Offer You
 
 
 
 We believe you will love working at HALA!
 
 <ul>
 <li>
 We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
 </li>
 <li>
 We offer highly competitive compensation packages, including the potential for shares.
 </li>
 <li>
 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
 </li>
 <li>
 Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
 </li>
 <li>
 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
 </li>
 <li>
 You will be given a lot of responsibility and trust.&nbsp;We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
 </li>
 </ul>
 &nbsp;
 
 If you think you have what it takes to join a remarkable team #apply_now&nbsp;
 
 
 &nbsp;
 
</div>

Senior Product Manager

<div>
 
 
 Who Are We
 
 
 
 
 HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.
 
 
 
 HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.
 
 
 
 Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.
 
 
 &nbsp;
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Design, develop, and maintain&nbsp;
 
 scalable, high-performance backend systems
 
 .
 </li>
 <li>
 Architect and implement&nbsp;
 
 microservices-based applications
 
 &nbsp;using&nbsp;
 
 .NET Core
 
 .
 </li>
 <li>
 Develop and optimize&nbsp;
 
 RESTful APIs
 
 &nbsp;for seamless integration with frontend and third-party services.
 </li>
 <li>
 Work with&nbsp;
 
 SQL (PostgreSQL, MySQL)
 
 &nbsp;and&nbsp;
 
 NoSQL (MongoDB, Redis)
 
 &nbsp;databases for efficient data storage and retrieval.
 </li>
 <li>
 Implement&nbsp;
 
 authentication, authorization, and security best practices
 
 &nbsp;(OAuth, JWT, encryption, API security).
 </li>
 <li>
 Collaborate with DevOps to manage&nbsp;
 
 CI/CD pipelines, containerization (Docker, Kubernetes), and cloud deployments (AWS, Azure, GCP)
 
 .
 </li>
 <li>
 Ensure&nbsp;
 
 system scalability, reliability, and performance optimization
 
 .
 </li>
 <li>
 Work with&nbsp;
 
 event-driven architectures
 
 &nbsp;using Kafka, RabbitMQ, or other message brokers.
 </li>
 <li>
 Perform&nbsp;
 
 code reviews, mentor junior engineers
 
 , and enforce best coding practices.
 </li>
 <li>
 Stay updated on&nbsp;
 
 emerging backend technologies, frameworks, and best practices
 
 .
 </li>
 </ul>
 
 Requirements
 
 <ul>
 <li>
 
 5+ years
 
 &nbsp;of experience in backend development.
 </li>
 <li>
 Proficiency in&nbsp;
 
 .NET Core
 
 .
 </li>
 <li>
 Strong experience with&nbsp;
 
 microservices architecture
 
 &nbsp;and distributed systems.
 </li>
 <li>
 Deep knowledge of&nbsp;
 
 SQL and NoSQL databases
 
 &nbsp;(PostgreSQL, MySQL, MongoDB, Redis).
 </li>
 <li>
 Experience with&nbsp;
 
 Docker, Kubernetes
 
 , and cloud platforms (
 
 AWS, Azure, GCP
 
 ).
 </li>
 <li>
 Hands-on experience with&nbsp;
 
 message brokers
 
 &nbsp;(Kafka, RabbitMQ) for event-driven systems.
 </li>
 <li>
 Strong understanding of&nbsp;
 
 API security, authentication mechanisms, and performance tuning
 
 .
 </li>
 <li>
 Knowledge of&nbsp;
 
 CI/CD tools
 
 , such as Jenkins.
 </li>
 <li>
 Experience with&nbsp;
 
 scalability and high-availability architectures
 
 .
 </li>
 <li>
 Excellent problem-solving, debugging, and analytical skills.
 </li>
 <li>
 Strong communication and leadership skills to mentor junior developers.
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 What We Offer You
 
 
 
 We believe you will love working at HALA!
 
 <ul>
 <li>
 We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
 </li>
 <li>
 We offer highly competitive compensation packages, including the potential for shares.
 </li>
 <li>
 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
 </li>
 <li>
 Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
 </li>
 <li>
 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
 </li>
 <li>
 You will be given a lot of responsibility and trust.&nbsp;We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
 </li>
 </ul>
 &nbsp;
 
 If you think you have what it takes to join a remarkable team #apply_now&nbsp;
 
 
 &nbsp;
 
</div>

Software Engineer (Backend)

Join HALA and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.