Qureos Mentor

HALA

<div>
 
 
 Who Are We
 
 
 
 
 HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.
 
 
 
 HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.
 
 
 
 Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.
 
 
 
 
 
 Role Overview
 
 
 
 We&rsquo;re looking for a seasoned Senior Product Designer to join our growing team at Hala, this role is a prime opportunity for someone eager to thrive in a fast-paced, ever-evolving environment, who loves working independently but also being part of a collaborative team, relishes a challenge, and aims to impact a growing suite of products significantly.&nbsp;
 
 
 Are you a holistic product designer comfortable working end-to-end, from idea inception to completion? Join the Hala team!&nbsp;
 
 
 &nbsp;
 
 
 
 What You&rsquo;ll Be Doing
 
 
 <ul>
 <li>
 Collaborative - Partnering with product managers, senior leadership, engineering, design, and other teams. Together, you will be involved in designing &amp; shipping features across the entire product.
 </li>
 <li>
 Working across the entire product life cycle, from idea to ship.
 </li>
 <li>
 Articulate - Communicating your vision and designs effectively by presenting your work to key stakeholders.
 </li>
 <li>
 Accountable - Taking accountability for high design quality and contributing to the design team&rsquo;s culture and growth through knowledge sharing to ensure we drive quality forward
 </li>
 <li>
 Inquisitive&mdash;Build domain knowledge by speaking to internal experts, monitoring feedback channels, talking with users, and reviewing usage and data. Set up, run, and synthesise learnings from user research studies and benchmarking to help inform what use cases and improvements we should focus on.
 </li>
 <li>
 Simplifying&mdash;Turning complexity into simplicity in a beautiful solution that truly solves customer needs requires deeply understanding our users' problems and the capabilities of current technology.
 </li>
 <li>
 Meticulous&mdash;Design and prototype interfaces to make our product simple and elegant while handling every small detail. This role could involve quickly building lightweight prototypes to explore interaction patterns or an idea, or building complex prototypes.
 
 
 </li>
 </ul>
 
 
 What We're Looking For
 
 
 <ul>
 <li>
 5+ years of professional experience in a product design role.
 </li>
 <li>
 Exceptional visual and user interface design skills, grounded in user-centred design principles.
 </li>
 <li>
 Strong Design Thinking and UX experience.&nbsp;
 </li>
 <li>
 Experience working across iOS, Android and Web is a must.
 </li>
 <li>
 A portfolio that covers UX case studies, not just end screens.&nbsp;
 </li>
 <li>
 Strong sense of consistency, typography, and an eye for detail. And you&rsquo;ve worked with design systems to produce beautiful and functional design that scales
 </li>
 <li>
 Ability to grasp complex issues and distil them into clear, focused solutions for our partners and customers.
 </li>
 <li>
 Effectively communicate product direction even under tight deadlines.
 </li>
 <li>
 Excellent communication skills, coolness under pressure, creative problem-solving, attention to detail, and a passion for design.
 </li>
 <li>
 You can take work from inception to completion.&nbsp;
 </li>
 <li>
 Self-starter with a proactive approach.
 </li>
 <li>
 Comfortable thriving in a fast-paced, dynamic environment.
 </li>
 <li>
 Comfortable presenting work, articulating design decisions, and rationale
 </li>
 <li>
 Speaking Arabic is a significant plus, but it is not vital.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 What We Offer You
 
 
 
 We believe you will love working at HALA!
 
 <ul>
 <li>
 We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
 </li>
 <li>
 We offer highly competitive compensation packages, including the potential for shares.
 </li>
 <li>
 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
 </li>
 <li>
 Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
 </li>
 <li>
 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
 </li>
 <li>
 You will be given a lot of responsibility and trust.&nbsp;We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
 </li>
 </ul>
 &nbsp;
 
 If you think you have what it takes to join a remarkable team #apply_now&nbsp;
 
 
 &nbsp;
 
</div>

Senior Product Designer

<div>
 
 
 Who Are We
 
 
 
 
 HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.
 
 
 
 HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.
 
 
 
 Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.
 
 
 &nbsp;
 
 
 
 Responsibilities:
 
 
 &bull; Own and maintain the AML/CTF sanctions compliance framework; act as deputy to the Head of AML/CTF.
 
 &bull; Tune, document, and keep sanctions screening systems audit-ready.
 
 &bull; Build and maintain automated monitoring systems for sanctions, PEP, and payment screening to detect and block prohibited activity in real time.
 
 &bull; Screen all customers, employees, suppliers, and third parties prior to onboarding and monitor them daily against SAMA and international sanctions lists (e.g., OFAC, UN, EU).
 
 &bull; Investigate alerts, determine true matches, escalate when necessary, and document defensible rationales.
 
 &bull; Prevent transactions involving any party (customer, supplier, or third party) if linked to any sanctions list.
 
 &bull; Conduct monthly reviews to identify current or potential merchants and individuals; update internal watchlists and block those associated with financial crimes, illicit donations, virtual assets, or sanctions-related risks.
 
 &bull; Handle internal sanctions-related escalations and requests; ensure timely investigation, documentation, and escalation when warranted.
 
 &bull; Run KYC/CDD (and EDD when required) on new and existing customers.
 
 &bull; Monitor local and global sanctions updates; promptly implement all necessary changes to policies, systems, and controls.
 
 &bull; Maintain policies, procedures, and controls aligned with all applicable regulatory (SAMA) requirements.
 
 &bull; Coordinate with business units to assess sanctions risks in new products, complex deals, and high-risk exposures.
 
 &bull; Provide regular AML/CTF sanctions compliance reports (weekly, monthly, quarterly, semi-annual, and annual) to the management.
 
 &bull; Deliver annual training and quarterly awareness messages on AML/CTF sanctions to all HALA staff.
 
 &bull; Apply Wolfsberg principles and best practices when assessing correspondent banking and remittance relationships.
 
 &bull; Act as the main point of contact for regulators, auditors, and law enforcement; lead audit and Inspection preparations and ensure timely resolution of any observations.
 
 &bull; Respond to all SAMA information requests within required timelines, ensuring accuracy and completeness.
 
 &bull; Continuously improve workflows by reducing false positives, automating reviews, and enhancing data quality.
 
 &bull; Perform any additional duties assigned by the Head of AML/CTF or their delegate.
 
 
 
 Qualifications:
 
 
 &bull; &nbsp;Bachelor&rsquo;s degree in Law, Finance, Business Administration, or equivalent studies (can be substituted with years of experience)
 
 &bull; &nbsp;8 to 10 years of experience in a similar role
 
 &bull; &nbsp;Advanced skills in Microsoft Office tools
 
 &bull; &nbsp;Fluent in English and Arabic
 
 &bull; &nbsp;Advanced knowledge of compliance and regulations
 
 &bull; &nbsp;Core Competencies (Advanced Level):
 
 &bull; Self-Actualization &amp; Fulfilment
 
 &bull; Team Synergy &amp; Development
 
 &bull; Entrepreneurial Mindset &amp; Drive
 
 &bull; Business Acumen &amp; Diligence
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 What We Offer You
 
 
 
 We believe you will love working at HALA!
 
 <ul>
 <li>
 We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
 </li>
 <li>
 We offer highly competitive compensation packages, including the potential for shares.
 </li>
 <li>
 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
 </li>
 <li>
 Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
 </li>
 <li>
 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
 </li>
 <li>
 You will be given a lot of responsibility and trust.&nbsp;We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
 </li>
 </ul>
 &nbsp;
 
 If you think you have what it takes to join a remarkable team #apply_now&nbsp;
 
 
 &nbsp;
 
</div>

AML/CTF Sanctions Manager

<div>
 
 
 Who Are We
 
 
 
 
 HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.
 
 
 
 HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.
 
 
 
 Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.
 
 &nbsp;Tasks &amp; Responsibilities
 <ul>
 <li>
 Research and identify solutions to software and hardware issues.
 </li>
 <li>
 Diagnose and troubleshoot technical issues, including hardware setup and network configuration.
 </li>
 <li>
 Ask Partners targeted questions to quickly understand the root of the problem.
 </li>
 <li>
 Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue.
 </li>
 <li>
 Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
 </li>
 <li>
 Refer to internal database or external resources to provide accurate tech solutions.
 </li>
 <li>
 Prioritize and manage several open issues at one time.
 </li>
 <li>
 Prepare accurate and timely reports.
 </li>
 <li>
 Document technical knowledge in the form of notes and manuals
 </li>
 <li>
 Install, configure, monitor, and maintain computer systems and networks across the organization.
 </li>
 <li>
 Assist HALA staff, either face-to-face or over the telephone, to set up systems or resolve issues.
 </li>
 <li>
 Troubleshoot system and network problems and hardware or software faults.
 </li>
 <li>
 Support roll-out of new internal applications.
 </li>
 <li>
 Execute daily data operations.
 </li>
 <li>
 Log all IT requests/incidents in the ticketing system.
 </li>
 <li>
 Provide IT help desk services to end users and monitor resolution of IT request/incidents.
 </li>
 <li>
 Maintain printers with proper ink refills &amp; firmware updates.
 </li>
 <li>
 Manage On-boarding &amp; off-boarding process of employees.
 </li>
 <li>
 Anti-virus deployment/management.
 </li>
 <li>
 Preform Server/workstations scheduled backups or based on need.
 </li>
 <li>
 Active directory management.
 </li>
 <li>
 AD Profile creation/deletion
 </li>
 <li>
 Monitor system performance and availability.
 </li>
 <li>
 Assist in the deployment and configuration of systems and applications.
 </li>
 <li>
 Troubleshoot basic IT infrastructure issues.
 </li>
 <li>
 Participate in system updates and patch management.
 </li>
 <li>
 Maintain system documentation and procedures.
 </li>
 </ul>
 &nbsp;Education
 <ul>
 <li>
 
 Bachelor&rsquo;s Degree in Computer Science, Information Technology, or equivalent field.
 
 </li>
 </ul>
 Experience
 <ul>
 <li>
 
 2&ndash;3 years of experience in a similar role.
 
 </li>
 </ul>
 Skills &amp; Requirements
 <ul>
 <li>
 
 Advanced computer skills in Microsoft Office Tools.
 
 </li>
 <li>
 
 Fluent in English and Arabic.
 
 </li>
 <li>
 
 Advanced knowledge of compliance and regulations.
 
 </li>
 <li>
 
 Strong communication and interpersonal skills to interact with customers, team members, and stakeholders.
 
 </li>
 <li>
 
 Strong analytical and problem-solving skills to diagnose and troubleshoot software issues.
 
 </li>
 <li>
 
 Familiarity with software development life cycle, debugging tools, and programming languages such as JavaScript, C#, MongoDB, and RabbitMQ.
 
 </li>
 <li>
 
 Experience with ticketing systems, CRM software, and knowledge base tools.
 
 </li>
 <li>
 
 Ability to work independently and as part of a team in a fast-paced environment.
 
 </li>
 <li>
 
 Flexibility to work weekends and holidays when required.
 
 </li>
 </ul>
 
 &nbsp;
 
 
 What We Offer You
 
 
 
 We believe you will love working at HALA!
 
 <ul>
 <li>
 We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
 </li>
 <li>
 We offer highly competitive compensation packages, including the potential for shares.
 </li>
 <li>
 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
 </li>
 <li>
 Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
 </li>
 <li>
 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
 </li>
 <li>
 You will be given a lot of responsibility and trust.&nbsp;We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
 </li>
 </ul>
 &nbsp;
 
 If you think you have what it takes to join a remarkable team #apply_now&nbsp;
 
 
 &nbsp;
 
</div>

Sys Ops Engineer

<div>
 
 
 Who Are We
 
 
 
 
 HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.
 
 
 
 HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.
 
 
 
 Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.
 
 
 &nbsp;
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead and manage Core Systems domain leads across Cards, POS, Core Banking, Identity, Integrations, and Payments Infrastructure.
 </li>
 <li>
 Define and execute the engineering roadmap for each domain in partnership with Architecture and Product teams.
 </li>
 <li>
 Ensure scalable, high-performing, and resilient backend systems are built and maintained.
 </li>
 <li>
 Collaborate with product managers and engineering squads to prioritize platform investments and system upgrades.
 </li>
 <li>
 Establish engineering best practices around system design, interfaces, API lifecycle, security, observability, and testing.
 </li>
 <li>
 Foster a culture of ownership, accountability, and continuous improvement within your teams.
 </li>
 <li>
 Identify and fill skill gaps, support talent development, and drive hiring where needed.
 
 
 
 Requirements:
 
 </li>
 <li>
 9+ years of experience in software engineering, including 3+ years in engineering leadership roles.
 </li>
 <li>
 Proven track record leading backend/platform engineering teams in fintech, banking, or payment environments.
 </li>
 <li>
 Deep understanding of scalable system architecture, secure APIs, and service reliability.
 </li>
 <li>
 Experience managing multiple domain-aligned teams or technical leads.
 </li>
 <li>
 Strong communication skills and ability to work cross-functionally with technical and business stakeholders.
 </li>
 <li>
 Experience in high-growth or startup environments is a strong plus.
 
 
 
 Preferred Qualifications:
 
 </li>
 <li>
 Prior experience in Fintech
 </li>
 <li>
 Prior experience managing platform services consumed across multiple product teams.
 </li>
 <li>
 Background in building ledger, KYC, card issuance, or POS transaction platforms.
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 What We Offer You
 
 
 
 We believe you will love working at HALA!
 
 <ul>
 <li>
 We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
 </li>
 <li>
 We offer highly competitive compensation packages, including the potential for shares.
 </li>
 <li>
 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
 </li>
 <li>
 Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
 </li>
 <li>
 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
 </li>
 <li>
 You will be given a lot of responsibility and trust.&nbsp;We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
 </li>
 </ul>
 &nbsp;
 
 If you think you have what it takes to join a remarkable team #apply_now&nbsp;
 
 
 &nbsp;
 
</div>

Director of Engineering

<div>
 
 
 Who Are We
 
 
 
 
 HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.
 
 
 
 HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.
 
 
 
 Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.
 
 
 &nbsp;
 
 
 
 Job Summary:&nbsp;
 
 
 
 We are looking for a&nbsp;
 
 Senior Product Manager (Sr PM) for Customer &amp; Payment Experience
 
 to own and scale the heart of our product: how customers pay, get paid, and interact with Hala&rsquo;s ecosystem. You will define, build, and optimize the customer journey across payments, onboarding, and servicing, ensuring a seamless, reliable, and delightful experience for every user.
 
 
 This role is highly cross-functional, working closely with engineering, design, compliance, operations, and commercial teams to shape the future of digital payments and financial services in the region.
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 Key Responsibilities
 
 <ul>
 <li>
 
 
 Own the Payments Experience domain
 
 : define the strategy and roadmap for how freelancers and SMEs experience payments, onboarding, and servicing at Hala.
 
 </li>
 <li>
 
 
 Design seamless customer journeys
 
 across card issuance, invoicing, POS, expense management, and account services.
 
 </li>
 <li>
 
 
 Drive growth through experience
 
 : improve acquisition, activation, retention, and share of wallet by elevating customer trust and usability in our payment flows.
 
 </li>
 <li>
 
 
 Balance reliability &amp; innovation
 
 : ensure payments and transactions are fast, secure, and compliant, while exploring innovative solutions (e.g., faster settlement, QR, new rails).
 
 </li>
 <li>
 
 
 Work closely with compliance &amp; risk
 
 to ensure customer journeys are regulatory-compliant but still intuitive.
 
 </li>
 <li>
 
 
 Collaborate cross-functionally
 
 with design, engineering, and business teams to deliver impactful features on time and at scale.
 
 </li>
 <li>
 
 
 Leverage data &amp; research
 
 to understand customer pain points, prioritize effectively, and measure impact of product changes.
 
 </li>
 <li>
 
 
 Mentor junior PMs
 
 and contribute to raising the product culture within Hala.
 
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 What We Offer You
 
 
 
 We believe you will love working at HALA!
 
 <ul>
 <li>
 We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
 </li>
 <li>
 We offer highly competitive compensation packages, including the potential for shares.
 </li>
 <li>
 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
 </li>
 <li>
 Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
 </li>
 <li>
 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
 </li>
 <li>
 You will be given a lot of responsibility and trust.&nbsp;We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
 </li>
 </ul>
 &nbsp;
 
 If you think you have what it takes to join a remarkable team #apply_now&nbsp;
 
 
 &nbsp;
 
</div>

Senior Product Manager

Overview HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA empowers SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.Founded in 2017, HALA is licensed by the Saudi Arabian Central Bank as well as the Financial Services Regulatory Authority (FSRA) in Abu Dhabi Global Market. Key Responsibilities <ul><li>Lead and manage Core Systems domain leads across Cards, POS, Core Banking, Identity, Integrations, and Payments Infrastructure.</li><li>Define and execute the engineering roadmap for each domain in partnership with Architecture and Product teams.</li><li>Ensure scalable, high-performing, and resilient backend systems are built and maintained.</li><li>Collaborate with product managers and engineering squads to prioritize platform investments and system upgrades.</li><li>Establish engineering best practices around system design, interfaces, API lifecycle, security, observability, and testing.</li><li>Foster a culture of ownership, accountability, and continuous improvement within your teams.</li><li>Identify and fill skill gaps, support talent development, and drive hiring where needed.</li></ul> Requirements <ul><li>9+ years of experience in software engineering, including 3+ years in engineering leadership roles.</li><li>Proven track record leading backend/platform engineering teams in fintech, banking, or payment environments.</li><li>Deep understanding of scalable system architecture, secure APIs, and service reliability.</li><li>Experience managing multiple domain-aligned teams or technical leads.</li><li>Strong communication skills and ability to work cross-functionally with technical and business stakeholders.</li><li>Experience in high-growth or startup environments is a strong plus.</li></ul> Preferred Qualifications <ul><li>Prior experience in Fintech</li><li>Prior experience managing platform services consumed across multiple product teams.</li><li>Background in building ledger, KYC, card issuance, or POS transaction platforms.</li></ul> What We Offer You <ul><li>We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.</li><li>We offer highly competitive compensation packages, including the potential for shares.</li><li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li><li>Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.</li><li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li><li>You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.</li></ul><img src="https://www.jobg8.com/Tracking.aspx?i4GQ2UhpbQMD%2btng4mPaWbUIKOfBwVZkw" width="0" height="0" />

<div>
 
 
 Who Are We
 
 
 
 
 HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.
 
 
 
 HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.
 
 
 
 Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.
 
 
 
 
 
 Role Purpose
 
 
 
 The Operational Risk Manager will be responsible for identifying, assessing, monitoring, and reporting operational risks across Hala Payments&rsquo; business lines, functions, and support units. This role will complement the BCM Manager and IT Risk Manager by ensuring comprehensive risk coverage under the ERM framework, aligned with&nbsp;
 
 SAMA regulations
 
 ,&nbsp;
 
 ISO 31000
 
 , and Hala&rsquo;s risk appetite.
 
 
 
 Key Responsibilities
 
 
 
 
 Operational Risk Framework &amp; Governance
 
 
 <ul>
 <li>
 Implement and maintain the&nbsp;
 
 Operational Risk Management Framework (ORMF)
 
 &nbsp;in line with SAMA guidelines and best international practices.
 </li>
 <li>
 Support the development of policies, procedures, and risk control standards across business and support units.
 </li>
 <li>
 Collaborate with BCM and IT Risk functions to ensure holistic enterprise-wide risk management.
 </li>
 </ul>
 
 
 Risk Identification, Assessment &amp; Monitoring
 
 
 <ul>
 <li>
 Conduct&nbsp;
 
 Risk &amp; Control Self-Assessments (RCSAs)
 
 &nbsp;with business units to identify inherent and residual risks.
 </li>
 <li>
 Develop and maintain the&nbsp;
 
 Operational Risk Register
 
 , ensuring timely updates and tracking mitigation actions.
 </li>
 <li>
 Perform scenario analysis, stress testing, and emerging risk identification.
 </li>
 <li>
 Coordinate with first-line departments to assess&nbsp;
 
 process-level risks
 
 &nbsp;(e.g., payment processing, customer onboarding, fraud management).
 </li>
 </ul>
 
 
 Incident &amp; Loss Event Management
 
 
 <ul>
 <li>
 Establish and oversee a process for&nbsp;
 
 operational risk incidents reporting and root cause analysis
 
 .
 </li>
 <li>
 Track operational loss events, near misses, and develop lessons learned to prevent recurrence.
 </li>
 <li>
 Ensure escalation and reporting to CRO, Risk Committees, and SAMA (where applicable).
 </li>
 </ul>
 
 
 Control Testing &amp; Assurance
 
 
 <ul>
 <li>
 Conduct periodic testing of key operational controls and report on effectiveness.
 </li>
 <li>
 Work with Internal Audit, Compliance, and BCM to strengthen risk-based assurance activities.
 </li>
 <li>
 Monitor third-party/vendor operational risks in collaboration with TPRM.
 </li>
 </ul>
 
 
 Risk Reporting &amp; Committees
 
 
 <ul>
 <li>
 Prepare and present operational risk dashboards, metrics, and KPIs to ERM leadership and Risk Committees.
 </li>
 <li>
 Ensure alignment of operational risk reporting with enterprise-wide risk appetite and tolerance thresholds.
 </li>
 <li>
 Contribute to Board and Executive Committee packs on risk exposure, incidents, and remediation progress.
 </li>
 </ul>
 
 
 Regulatory &amp; Standards Alignment
 
 
 <ul>
 <li>
 Ensure compliance with&nbsp;
 
 SAMA Operational Risk and Resilience regulations
 
 ,&nbsp;
 
 ISO 31000
 
 , and&nbsp;
 
 Basel III operational risk principles
 
 .
 </li>
 <li>
 Support readiness for&nbsp;
 
 SAMA inspections, audits, and stress tests
 
 &nbsp;related to operational risk.
 </li>
 <li>
 Collaborate with BCM and IT Risk Managers to demonstrate operational resilience and business continuity.
 </li>
 </ul>
 
 
 Key Interfaces
 
 
 <ul>
 <li>
 
 Internal:
 
 &nbsp;CRO/Head of ERM, BCM Manager, IT Risk Manager, Compliance, Internal Audit, Legal, Finance, Technology, and Operations.
 </li>
 <li>
 
 External:
 
 &nbsp;Saudi Central Bank (SAMA), external auditors, and third-party vendors.
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in&nbsp;
 
 risk management, Business Administration, Finance, or related field
 
 .
 </li>
 <li>
 Professional certifications (preferred):&nbsp;
 
 ISO 31000 Lead Risk Manager, ORM Certification, or equivalent
 
 .
 </li>
 <li>
 Minimum&nbsp;
 
 5&ndash;7 years of experience
 
 &nbsp;in operational risk, ERM, or financial services (preferably payments/fintech/banking).
 </li>
 <li>
 Strong knowledge of&nbsp;
 
 SAMA regulations
 
 , risk governance, and operational resilience frameworks.
 </li>
 <li>
 Proven experience in developing and maintaining risk registers, RCSAs, and incident management.
 </li>
 </ul>
 
 
 Key Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Excellent stakeholder management and communication abilities (Arabic &amp; English).
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 High attention to detail with the ability to manage multiple priorities.
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 Proficiency in risk management tools, data analysis, and reporting dashboards.
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 Ability to work collaboratively within a&nbsp;
 
 three-pillar ERM structure (Operational Risk, BCM, IT Risk)
 
 .
 </li>
 </ul>
 
 
 
 &nbsp;
 
 
 What We Offer You
 
 
 
 We believe you will love working at HALA!
 
 <ul>
 <li>
 We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
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 <li>
 We offer highly competitive compensation packages, including the potential for shares.
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 <li>
 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
 </li>
 <li>
 Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
 </li>
 <li>
 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
 </li>
 <li>
 You will be given a lot of responsibility and trust.&nbsp;We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
 </li>
 </ul>
 &nbsp;
 
 If you think you have what it takes to join a remarkable team #apply_now&nbsp;
 
 
 &nbsp;
 
</div>

Operational Risk Manager

Join HALA and explore 10   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

HALA

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Operational Risk Manager