Qureos Mentor

Halan Microfinance Bank

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 Call Center Officer
 
 
 
 
 
 
 
 Role Overview
 
 
 
 We are seeking a customer-focused Call Center Officer to handle inbound and outbound calls, resolve customer queries, and provide accurate information about the Bank&rsquo;s products and services while ensuring high service standards and compliance with policies.
 
 
 
 
 
 
 Eligibility Criteria:
 
 
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 Bachelor&rsquo;s degree (minimum)
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 1&ndash;3 years of call center or customer service experience (banking/financial services preferred)
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 Fresh candidates with strong communication skills may also apply
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 </ul>
 
 
 
 
 
 Key Responsibilities
 
 
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 Handle inbound and outbound customer calls in a professional manner
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 Respond to customer inquiries related to accounts, cards, digital channels, and banking services
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 Resolve complaints and escalate complex issues to relevant departments
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 Provide accurate information on products, charges, and processes
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 Record customer interactions in the system and maintain proper documentation
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 Meet service quality standards and turnaround time (TAT) requirements
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 Follow regulatory guidelines, data confidentiality, and call handling procedures
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 Support cross-selling of bank products where appropriate
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 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
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 Strong verbal communication and listening skills
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 Customer handling and problem-solving ability
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 Basic computer and MS Office proficiency
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 Ability to work in shifts
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 </ul>
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Call Center Officer

Join Halan Microfinance Bank and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Halan Microfinance Bank

About Company

Call Center Officer