Qureos Mentor

Hamad International Airport

<div>
 
 
 
 About the role:
 
 
 
 
 Develop a comprehensive 5-year Data and Al strategy for MATAR. Oversee the collection, analysis, and interpretation of data to identify insights that inform business decisions and drive organizational growth for operational and executive management of MATAR. Lead cross-functional teams to drive development and implementation of Data &amp; Al based solutions to drive business growth, improve customer experiences, and optimize operational efficiency. Define and manage the budgets and the IT work programme for requirements analysis, design specifications, development, procurement, implementation and maintenance for assigned systems.
 
 
 
 
 
 
 
 Key responsibilities
 
 
 
 <ul>
 <li>
 Define, propose and seek concurrence from senior MATAR stakeholders to establish an appropriate and cost-effective Data &amp; Al strategy (over a 3&ndash;5-year timeframe) to support the MATAR business strategy and growth plans.
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 Develop a 5 year road map and propose adequate 3 year rolling budgets by both business and IT to fulfil the agreed strategy.
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 Ensure that the Business Intelligence/Data Analytics &amp; Al platform complies with approved Data &amp; Al strategy and governance model.
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 Collaborate with senior stakeholders to drive innovation in Data &amp; Al technologies to drive business growth, efficiency, improved customer experiences and data-driven decision making across the organization.
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 Manage all outsourced / hosted IT services for assigned business areas, ensuring that service providers meet agreed service levels, the solutions are periodically benchmarked against competitive solutions in terms of functionality, technology, and cost, and future application strategy is aligned to strategic objectives of MATAR.
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 Work cross functionally with IT Security and Data Protection teams to embed data governance processes and monitoring to ensure data quality, privacy, and security.
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 Oversee the collection, analysis, and interpretation of data to identify insights that inform business decisions and drive organizational growth.
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 Accountable for the implementation of data quality assurance processes that ensures data is accurate, complete, and reliable.
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 Ensure that the organization's data architecture and infrastructure are scalable, flexible, and secure.
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 Collaborate with cross-functional teams to support identification and the development of data &amp; Al-based solutions and to integrate them into existing systems and processes.
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 Plan and oversee the implementation of monitoring and reporting on the performance of data &amp; Al solutions, making recommendations for improvement as necessary.
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 Enable and support the business' management to develop and seek approval for business cases/CMC by providing reliable and optimal cost estimates and advising on technology and implementation risks.
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 Accountable to establish a consolidated work program portfolio and plan ensuring key attributes such as business priority are maintained, based on inputs from solutions strategy, approved budgets, and high-level planning output from individual projects.
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 Engage and influence Executive and Senior management to ensure portfolio delivery aligns with agreed business objectives.
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 Own and ensure delivery of all agreed solutions, projects, and services in a timely and cost-effective manner.
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 Ensure that a consolidated work program portfolio and plan is established and maintained along with key attributes such as business priority, based on inputs from solutions strategy, approved budgets, and high- level planning output from individual projects.
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 Establish and facilitate optimal project governance and decision-making structures, such as Steering Committee and Working Groups, to ensure smooth, efficient, and risk-managed program delivery.
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 Develop change management strategies and approaches to ensure transformational programs can be delivered effectively and business adoption is achieved.
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 Ensure compliance with MATAR IT Service Management (ISO 20000 framework) and Information Security Management System (ISO 27001 framework) and support/achieve its applicable/assigned Key Performance Indicators (KPls).
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 Enable smooth business operations by ensuring high availability of the systems through appropriate design and architecture; and comply with IT availability and business continuity management processes and standards.
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 Accountable for management of assigned portfolio and reporting the status at regular intervals to ensure alignment with strategic objectives of MATAR
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 Ensure issues related to projects/programs/change initiatives being managed are identified and necessary corrective actions are monitored until closure with minimum impact to business.
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 Accountable for the collection and reporting on portfolio KPls often through the deployment of business management processes and systems.
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 Accountable for management and execution of contracts for assigned portfolio of IT systems and hosted services.
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 Lead the development of annual and rolling budgets related to Data &amp; Al.
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 Perform other department duties related to his/her position as directed by the Head of the Department.
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 Ensure that all projects and project teams comply with IT project governance framework and standards from process, deliverables and reporting perspective.
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 To build and lead a skilled and talented team for providing Data &amp; Al capabilities to MATAR in line with corporate objectives and values.
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 </ul>
 
 
 
 About you:
 
 
 
 <ul>
 <li>
 Bachelor's Degree or Equivalent with Minimum 10 years of job- related experience.
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 Experience in data management, performing data analytics &amp; developing Al applications in a fast-paced complex environment such as financial services, retail or aviation.
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 Solid understanding of enterprise data analytics, data science &amp; Al.
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 Good understanding of Data Governance best practices.
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 Strong track record in innovation using emerging technologies such as Digital Twin, loT, Computer Vison, Machine Learning and Al.
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 Experience with deep learning frameworks such as Keras and Tensorflow.
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 Good understanding of Software Development Life Cycle and Software Quality Assurance processes.
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 Systems Implementation or Development leadership.
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 Project management certification or demonstrable experience.
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 Relationship Management.
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 </ul>
 
 
</div>

Senior Manager – Data & AI

<div>
 
 
 
 About the role:
 
 
 
 <ul>
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 You will be dedicated to a large business unit or a cluster of specific business units, balancing of strategic and operational responsibilities, focusing on fostering a culture of collaboration, driving employee engagement, and providing expert HR guidance and act as a trusted advisor and internal consultant to Senior Leadership on human capital management matters.
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 You will be leading HRBP team, understanding the business units' strategy, activities and needs and connect them with specialists from the HR to provide specific HR solutions.
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 You will focus on aligning the HR strategy to the business strategy and practices to support robust business growth, reinforce a culture of performance and align with Group HR policy.
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 You will collaborate with executive leadership to develop and implement HR strategies that support the airport's overall business goals.
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 You will be partnering with executive and senior leaders to define, develop and execute organizational and people strategies and initiatives that align structure, culture and talent with business priorities, and MATAR vision, mission and values.
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 You will ensure that the organization is appropriately designed to deliver organization objectives in the short and long-term and that structural change is effectively managed.
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 You will manage complex employee relations issues, facilitating meetings and providing resolutions that are aligned with company policies and legal requirements.
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 You will lead initiatives to enhance employee engagement, satisfaction, and retention, ensuring a positive work environment and strong employee-manager relationships.
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 You will act as a support and coach to the Division leader and management encouraging managers to think strategically, consider the impact of changes on the organization and how to best make use of people to achieve success.
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 </ul>
 
 
 
 About You:
 
 
 
 <ul>
 <li>
 Bachelor's Degree or Equivalent with Minimum 8 years of job-related experience.
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 Bachelor's degree in Human Resources, Business Administration, or related field.
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 Must have a proven track record of successfully partnering with senior leadership to drive HR strategies that align with business goals.
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 </ul>
</div>

Senior HR Business Partner

<div>
 
 
 
 About the role:
 
 
 
 
 Hamad International Airport is seeking a highly skilled and creative individual to join our team as
 
 Senior Graphic Designer &ndash; Wayfinding
 
 with expertise in way finding systems to join our creative team. If you have a passion for designing functional, visually striking navigation solutions that enhance user experience in complex environments and can help us to achieve this ambition by:
 
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 Being responsible for the conceptualization, design, and implementation of comprehensive wayfinding systems within the premises of Hamad International Airport.
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 This role demands a strategic thinker to ensure the ongoing upkeep and development of wayfinding within live operations while maintaining efficiency
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 The role demands with a profound understanding of user experience, spatial design, and graphic communication.
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 Create detailed plans including signage maps, directional cues and all related graphics for the purpose of maintaining the wayfinding network
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 Conduct site assessments to comprehend spatial challenges and user navigation needs within the airport
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 Oversee production and installation of wayfinding elements ensuring quality and accuracy.
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 </ul>
 
 
 
</div>

Senior Graphic Designer – Wayfinding

<div>
 
 
 
 About the role:
 
 
 
 
 Responsible for the performance analysis (proactive and reactive), validation and reporting of AOCC operational data in order to support decision making for procedural and conceptual improvements. The job also enhances the monitoring of the AOCC personnel performance on OPS data handling and hard resources allocation actions, with the scope to achieve a deeper insight on the improvement capabilities. Furthermore, the job plays a key role on the transformation of the AOCC reporting scheme.
 
 
 
 
 
 
 
 Key responsibilities
 
 
 
 <ul>
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 Provide technical expertise to the information system team in major application deployment by assisting in designing process to arrive at high performance and optimal operational solutions.
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 Develop consolidate operational dashboards, analyze and report of hard resources allocation related data and trends to the management team based on AOCC actions (real time vs planning, historic, etc.)
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 Reduce manual operational jobs by ensuring automation of as many operational procedures for monitoring and supporting the day of operation responsibilities of AOCC.
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 Develop supporting material and perform training to raise the data driven approach to decision making.
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 Produce reports and analysis on internal performance of the AOCC department and AOCC personnel against the set KPls and other performance metrics. Ensure that this information is timely, accurate and highlights areas of opportunity or risk.
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 To proactively research of operational issues to determine a source of data discrepancy or a trend and identify solutions for prevention of future discrepancy.
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 Analyse information using various statistical methods, highlight patterns and trends within the data suggesting conclusions. Support Line Manager by designing and presenting conclusions gained from analyzing data using statistical tools.
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 Develop statistical / supporting data as advised by the management through presentations, business cases and management information reports.
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 Attend Daily/ Weekly/ Monthly meetings with managers to understand the business requirements. Meet with business to discuss operational projects briefing providing current and targeted data that will help the business to set the KPl's outlined by the management.
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 Collaborate with other data analytics and reporting teams to improve overall operational reporting capability and identify opportunities for improvements using alternative data sources.
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 Design; develop automated reporting using the available corporate applications. Capture, analyze and present the data.
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 Provide guidance to the AOCC duty team on how to use applicable data &amp; information management and reporting systems.
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 Perform other department duties related to the position as directed by the Head of the Department
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 </ul>
 
 
 
 About you:
 
 
 
 <ul>
 <li>
 Bachelor's Degree or Equivalent with Minimum 4 years of job-related experience.
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 Experienced in Airport Operations.
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 Experienced in the roles and concept of operations control Centres.
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 Strong analytical and presentation skills
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 Data Analysis.
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 Data visualization
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 Excellent knowledge of the Microsoft office suite.
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 Excellent knowledge of Microsoft Power Bl.
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 Knowledge on Airport Operations Systems (AOS).
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 Knowledge on Airport Operational Database (AODB).
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 Database Performance Tuning.
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 Database Management.
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 Software Development Fundamentals.
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 Data Maintenance.
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 Database Security.
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 Process Improvement.
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 System Administration.
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 </ul>
 
 
</div>

Lead Operations Data & Performance Analyst

<div>
 
 
 
 About the role:
 
 
 
 
 Hamad International Airport is seeking a highly skilled and creative individual to join our team as
 
 Customer Experience Delivery Manager
 
 . If you thrive in a dynamic environment, lead the way in creating exceptional customer journeys, deliver excellence, inspire loyalty, transforming service into memorable experiences and driving performance with a customer-first mindset and can help us to achieve this ambition by:
 
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 Leads the implementation of customer experience strategies in alignment with the airport&rsquo;s CX vision and strategic priorities to enhance the end-to-end passenger journey and strengthen HIA&rsquo;s position as a global CX leader.
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 Drives cross-functional alignment on CX initiatives through collaboration with internal departments, government stakeholders, and airline partners to ensure a unified and seamless customer experience across all airport touchpoints.
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 Champions a data-driven approach to customer experience enhancement in partnership with insights, quality, and digital teams to prioritize high-impact improvements and inform strategic decision-making.
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 Manages the delivery of CX improvement projects and initiatives across terminals, landside, airside, and service environments to ensure timely execution, alignment with service standards, and achievement of performance targets.
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 Coordinates project governance and reporting with key stakeholders including operations, engineering, IT, and commercial teams to track progress, mitigate risks, and ensure delivery against agreed milestones and KPIs.
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 Implements customer-centric enhancements across physical and digital channels through close engagement with design, technology, and frontline teams to improve service quality, accessibility, and overall passenger satisfaction.
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 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 About you:
 
 
 <ul>
 <li>
 Bachelors Degree or Equivalent with Minimum 6 years of job &ndash; related experience
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 Managerial skills: Ability to delegate work, set clear direction and manage workflow, Ability to mentor, coach and develop direct reportees, and Ability to foster teamwork among team members
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 Experience in luxury tourism or hospitality environment
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 Project or Program Management experience required
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 PMP, CCXP Certification and recognized qualification in training &amp; development or similar field with emphasis on customer experience is an advantage
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 </ul>
 
 
 
</div>

Customer Experience Delivery Manager

<div>
 
 
 About the role
 
 
 
 To ensure optimum performance of all HVAC systems by applying technical knowledge, developing positive customer relationship, and contributing to the department objectives. Act as subject matter expert in all HVAC related subject, and advise Lead Technical Officer, Engineer and Manager on HVAC related issues.
 
 
 
 
 
 
 Key responsibilities
 
 
 
 1. To review /comment / approve HVAC design drawings.
 
 
 2. To review/ approve HVAC shop drawings and transmittals.
 
 
 3. To perform Site Inspections in order to ensure all HVAC Design criteria is being met for the works during execution.
 
 
 4. To Monitor and control the quality of works and testing and commissioning of Assets.
 
 
 5. To perform Progress and safety inspections and prepare reports.
 
 
 6. To check and inspect all HVAC Testing Commissioning activities and review the reports.
 
 
 
 
 
 
 About you:
 
 
 <ol>
 <li>
 Bachelor of Electrical Eng. Or equivalent degree
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 Minimum 06 year of experience in Construction background
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 Airport experience can be an added advantage
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 Must have hands on experience of Site constructions works of Chillers and Cooling Plants
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 </ol>
 
 
</div>

HVAC Technical Officer (Minor Works Projects)

<div>
 
 
 
 About the role:
 
 
 
 
 Accountable for the planning, development, design and delivery of Minor Works and Projects in support of the development of HIA Facilities and infrastructure. Creates project process handling guidelines from inception through feasibility until commissioning and handover and provides assurance these are followed in the creation of new assets.
 
 
 
 
 
 
 
 Key responsibilities
 
 
 
 <ul>
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 Create long-term asset refurbishment and replacement plan to optimize cost, risk and customer service.
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 Establish yearly portfolio of Minor Works and Projects to inform the business plan and allocate resources to deliver the plan.
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 Liaise with Strategy department to establish end user requirements to create accurate scope of works and specifications for Minor Works and Projects.
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 Assure Projects do not conflict with Airport Master Plan through program management and liaison with the Strategy department, in order to ensure expenditure supports and does not jeopardise the development and future growth of the business.
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 Create and approve Project Processes to enable the delivery of Minor Works and Projects, including but not limited to projects such as office enhancement or refurbishment, additional infrastructure capacity projects, all in accordance to budget, time scales, safety targets and procurement solutions.
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 Design and develop project management processes based on PMI standards from inception to commissioning and handover, in order to produce a systematic guide for all project management employees to follow for any minor works projects initiated.
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 Deliver Projects on time and within budget through project portfolio prioritization, optimized supply chain and project program execution.
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 Apply continuous improvement cycle to improve project time and cost through adopting LEAN techniques in order to minimize cost and waste.
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 Assure application of Project Process for all projects through self-assessment auditing in order to achieve compliance.
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 Allocate resources to individual minor works and projects through portfolio management, assigning competent resources to the project in order to meet the complexity and scale of each project.
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 Makes the decision as to in sourced or out sourced delivery of the project based on complexity, scale and cost of each project using program management tools such as Microsoft project and cost estimates.
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 Plan project delivery and site based execution activities (such as MOI, customs, immigration, Qatar Civil Aviation Authority approvals) to minimise operational disruptions.
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 Maintain delivery of maintenance integration through monthly review of the maintenance delivery tracker in order to assure compliance with asset management strategy, and action is taken to close any variances found.
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 Produce monthly stakeholder Project Reports to communicate progress and costs to the user departments.
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 Plan to delivery Zero defect minor works and projects through effective project quality controls such as site inspections and testing and commissioning, to deliver assets that work right the first time. Implement Safety Management Plan to achieve Zero Accidents.
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 Develop measures and KPl's to improve Project Delivery, monitors, reviews result and directs corrective actions to achieve success.
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 Approve Technical Evaluations as per the Contracts and Procurement procedures in order to assure policies have been adhered too.
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 Monitor performance of minor works and projects framework contractors in order to assure value for money and the application of the penalty where applicable.
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 Chair regular stakeholder meetings to communicate Project Delivery and Risk.
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 Conduct supplier performance and relationship management review meetings to leverage buying power.
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 Prepare and champion succession planning for Minor Works and Projects key roles.
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 <li>
 Perform other department duties related to his/her position as directed by the Head of the Department.
 </li>
 </ul>
 
 
 
 
 
 
 About you:
 
 
 
 <ul>
 <li>
 Bachelor's Degree or Equivalent with Minimum 10 years of job-related experience.
 </li>
 <li>
 Well versed and have both theoretical and practical experience in the maintenance and repairs of MEBF assets and control centers.
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 <li>
 Must have past experience with the operation and maintenance of large facilities including airports.
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 <li>
 Command of English language
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 <li>
 Excellent spoken and written communication skills at all levels in the organization.
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 Financial management skills and ability to prepare and deliver annual budgets.
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 Excellent project management skills; able to delivery tasks within tight deadlines.
 </li>
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 Excellent project management skills; able to delivery tasks within tight deadlines.
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 <li>
 Uses continuous improvement techniques to drive performance.
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 Uses continuous improvement techniques to drive performance.
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 Well versed with all relevant regulations, statutory requirements and Health &amp; Safety Regulations.
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 Managing contracts to deliver service level and cost expectations.
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 Sound Knowledge of MS Word, Excel, Power Point.
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 Strong coaching, training and facilitation skills.
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 Well-developed interpersonal skills.
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 Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinates' skills. Ability to foster teamwork among team members.
 </li>
 </ul>
 
 
</div>

Senior Manager Minor Works & Projects

Join Hamad International Airport and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.