Qureos Mentor

Hamad International Airport

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 About the role:
 
 
 
 
 To lead the landside operations and ensure the smooth-running operations as well as providing business solutions for all public transport related aspects of the business included - but not limited to - all airport car parks -- long term, short term and staff, Taxi services, water taxi, public bus/metro transportation, car rental. Provides a strategic input to the management and uses the best industry practice to determine the strategy to be developed for the transportation and logistics at the airport and supports their development and implementation.
 
 
 
 
 
 
 
 Strategic Responsibilities
 
 
 
 
 
 
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 Ensures that transportation and parking facilities are in line with MATAR strategic objectives and plans to introduce means of transportation at the airport, by conducting market search/customer service survey to ensure customer satisfaction and introduce any required improvements.
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 Working closely with MOTC (Ministry of Transport &amp; Communication) to understand the transportation
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 policy and the areas of implementation/ development in the airport premises, providing feedback on the projects feasibility being subject matter expert and act on behalf of HIA being the owner of the property, in order to meet the State of Qatar vision.
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 Provides strategic input to the SM Terminal Operation and uses best industry practice to determine the strategy to be developed for the transportation at the airport and supports their development and implementation.
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 Lead the coordination with Facilities &amp; Operations management to develop in order to deliver end-to-end car park strategy.
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 Ensures that the airport operator facilitates the transportation &amp; parking strategy, implementation and management, by having the various means of transportation available for the passengers and staff, to/ from airport, by planning the activity well in advance, working with Ops Planning and Strategy team to get inputs, in order to ensure that all needs are cater during the regular and major events such as (FIFA 2022, Asian games, etc.).
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 To continuously make provision and plans to enhance the Landside Business Module, by working with Expansion team to provide alternative options and traffic management plans within Landside in order to have smooth access to PTC (Passenger Terminal Complex), Bus Pavilion and midfield area.
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 Coordinate with HIA Strategy Department to implement all approved logistics planning concepts, by monitoring on the ground all impacted areas and ensuring that all measures safe and correctly implemented on ground.
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 Operational Responsibilities
 
 
 
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 Develops and evaluate SOPs in a timely manner for carparks and all transportation related procedures for the airport.
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 Ensure sufficient availability and quality of transportation service providers such as taxis, charter buses, etc., this is done by coordinating with Mowasalat / Karwa - having regular meeting, sharing MATAR Vision and 05 star standard guidelines and ensuring that the Buses, Taxis and Limos are as per the standard. Also coordinating with MATAR service provider and other events Fleet Cordinatores for shuttle buses.
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 Ensure offering of comprehensive and broad transportation branding service, incl. bus, taxi, limousines, etc. by working together with Marketing &amp; Communicating to update MATAR website and social media on the facilities, rates and all other authorized services.
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 Ensure that preventive maintenance programme is implemented &amp; effectively managed, by coordinating and planning with Facilities Management on the schedule activities without having a logistic impact and to raise a call for any emergency and repairing maintenance.
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 Monitoring operational performance (as per MATAR SOPs) of all rent a car company by meeting with their representative, highlighting passengers' feedback in order to ensure a Five Star continuous service level is consistently provided.
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 Manages all traffic within the airport premises in the relevant areas, this is done by coordinating with the MATAR stakeholders and Traffic department, reviewing requests for planned activities, and providing a traffic solution in order not impact the logistic flow.
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 Perform other department duties related to his/her position as directed by the Head of the Department.
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 About you:
 
 
 
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 Bachelor's Degree or Equivalent with Minimum 8 years of job-related experience
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 Knowledge of operational process, systems and procedures, training requirements.
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 Must haw strong time management and organizational skills (experience in the field of project- management/-work is of advantage).
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 Proven stakeholder management.
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 High degree of self-motivation and be able develop new concepts quickly.
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 Must be innovative and be able to think strategically out of the box.
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 Must have exceptional interpersonal, organizational and communication skills.
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 Ability to produce accurate work sometimes under tight timescales.
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 Attention to detail with ability to focus on key deliverables in a holistic programme/work stream.
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 Requires in-depth knowledge of operational working practices and decision mechanisms.
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 Must be able to work as a supportive member of a team in a cross-cultural environment.
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 Good analytical skills combined with a solution-oriented approach.
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 Managerial skills -Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.
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 Work experience at airports/ airlines either working for the airport or consultant would be an advantage on a similar role.
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 Proven ability to thrive in a fast-paced environment that is totally customer focused and able to achieve results quickly.
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 Management experience with airport operational experience.
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 Financial/Commercial and Contract Management background.
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 Experience in senior level role, selling skills, and demonstrated leadership and motivation skills.
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</div>

Manager Landside Operations

<div>
 
 
 About the role
 
 
 
 To ensure optimum performance of all HVAC systems by applying technical knowledge, developing positive customer relationship, and contributing to the department objectives. Act as subject matter expert in all HVAC related subject, and advise Lead Technical Officer, Engineer and Manager on HVAC related issues.
 
 
 
 
 
 
 Key responsibilities:
 
 
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 Implementing planned maintenance regime to ensure that all HVAC assets at HIA performs in optimum condition.
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 Carry out investigations related to system performance, and failure in coordination with all involved teams, and implement timely solution. Identify critical issues and escalate as necessary to ensure that appropriate support is available in order to mitigate impact on airport business.
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 Evaluate technical proposals from internal and external parties and identify opportunities to the line manager.
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 Support the development of SOPs in coordination with other teams and ensure that the implementation is consistent in across large number of facilities.
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 Identify low performing HVAC assets, carry out root cause investigation with involved teams and implement solution to mitigate asset down time.
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 Support assigned projects by reviewing design, technical submittals, method statements, installation, testing &amp; commissioning and hand over, and provide feedback to line manager.
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 Ensures compliance with HIA Safety Culture by reporting incidents, accidents and near misses.
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 Be update with latest energy saving measures in the market and advise management about opportunities at HIA and customer facilities. Implement and monitor energy efficiency measures where required in coordination with other teams.
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 Review and understand the scope of maintenance contract to identify gaps and propose solutions to improve maintenance program.
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 Responsible to ensure that HVAC systems are maintained in immaculate condition in order to provide seamless support for operation of HIA facilities.
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 Perform other department duties related to his/her position as directed by the Head of the Department.
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 About you
 
 
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 High School Qualification / Vocational Qualification /Diploma or equivalent with minimum 4 years of job-related experience (Or) bachelor's degree or Equivalent with minimum 3 years in Mechanical/HVAC Engineering.
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 Experience with district cooling system.
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 Knowledge of HVAC operation, maintenance, national and international standards.
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 Awareness of airport operational constraints.
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 Command of English language
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 Good investigating and report writing skills.
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 Well versed with latest industry practices, ASHARE standard and current national &amp; international codes.
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</div>

HVAC Technical Officer

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 Responsibilities
 
 
 
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 Responsible for timely communication of any security incident reported in shift to DM and start preparing incident/detailed security reports, upon receiving appropriate approval.
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 Responsible to perform daily functionality checks of CCTV, Microphones, Duress and AC system. Maintain records, raise fault calls and liaise with relevant department as necessary to keep security systems in optimal working conditions.
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 Responsible for conducting in-depth investigations based on the concern/complain received from internal and/or external stakeholders. Maintain proper track records of investigations and produce factual reports. Flag any trend and propose a mitigation measure to avoid any potential security breach/damage to MATAR.
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 Responsible to lead independently and be a bridge between main Security Control Centre (ASOC) and extended Security Control Centres located at Central Concourse (NSC) and Mid-field Control Centre (MSC).
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 Responsible to conduct regular meetings with MATAR Security System and Hardware team to discuss all operational challenges, scope of amendment and future scope of development regarding Access Control (AC) and Video Management System (VMS) used in ASOC. Incorporate all latest/revised amendments in AC and VMS operated in centralized and extended security control centre.
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 Responsible to prepare, amend and/or revise all BNs, SOP, CONOPS and internal training packages related to ASOC Operations. Always keep document control system (DCS) updated at all Work-Stations in Centralized and extended security control centre.
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 Responsible to conduct AC and VMS on-job training for all new joining staff and conduct recurrent training for existing staff. Adopt a proactive approach to find out the need of tailored training for all staff working at centralized and extended security control centre.
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 Responsible to obtain appropriate approval for extracting CCTV footage and snapshots based on the business needs. Ensure that, if needed, CCTV footage and snapshots are stored and shared as per latest documented process.
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 Responsible to ensure that all asset request permits are processed within stipulated timeframe according to latest documented process.
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 Responsible for periodic field of view (FOV) is conducted for priority-1/2 CCTV cameras to optimize the coverage and provide accurate operational view to expediate the investigations.
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 Responsible to prepare and deliver weekly, bi-weekly and monthly reports related to technical performance of all ASOC security systems, flag any critical trend/loop observed in current system and adopt proactive measures to mitigate any potential system failure/malfunction.
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 Qualifications
 
 
 
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 Bachelor&rsquo;s Degree or Equivalent with Minimum 04 years or more experience in Aviation Security Domain.
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 High School Qualification / Vocational Qualification / Diploma or Equivalent (type of Diploma based on role) with Minimum 4 years of job-related experience.
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</div>

Control Center Duty Officers

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 About the role:
 
 
 
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 Hamad International Airport is seeking a highly skilled and organized individual to join our team as
 
 Manager Customer Service and Accessibility
 
 . If you thrive in a dynamic environment, possess excellent customer service experience, develop and implement customer service strategies, communication skills, and have a proven track record in fostering a culture of continuous improvement and inclusivity and, can help us to achieve this ambition by:
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 Support MATAR customer experience strategic objectives to provide a continuous path of improvement for airports in the area of accessibility for passengers with disabilities.
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 Develop and implement policies, programs and processes that demonstrate a continuous evolving strategy to measure, evaluate, and improve HIA accessibility management and culture
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 Delivers customer-oriented metrics and analytics by evaluating available data and methods to select measurements, reports and metrics that provide clear and valuable insights about customer needs and satisfaction.
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 Driving innovation in service delivery, leveraging technology to improve responsiveness and inclusivity
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 Manages and takes end to end ownership of customer service strategy for MATAR Terminal Operations and develops and implements customer service policies, standards, and procedures to maintain or increase customer satisfaction.
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 Support terminal operations shift leaders to monitor and manage the day-to-day delivery of customer service policies, standards, and procedures to maintain or increase customer satisfaction.
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 Manage, control and monitor the training programs (customer service &amp; accessibility) for MATAR employees and stakeholders to ensure their skills and knowledge contribute to maintain and improve customer satisfaction.
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 Qualifications
 
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 About you:
 
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 Relevant College or University qualification to min bachelor&rsquo;s level or equivalent
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 Minimum 6 years of relevant experience
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 Proven senior influencing and relationship management skills that demonstrate ability to balance and manage diverse stakeholder interest.
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 Strategic thinker and change agent. Ability to challenge current practices and to generate support for/and drive through change.
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 Strong people management, creates an empowering environment, encouraging individual ownership and initiative
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 Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.
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 </ul>
 
 
 
</div>

Manager Customer Service and Accessibility

Join Hamad International Airport and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Hamad International Airport

ABOUT_COMPANY

Manager Landside Operations

HVAC Technical Officer

Control Center Duty Officers

Manager Customer Service and Accessibility