Qureos Mentor

Hamad International Airport

<div>
 
 
 About the Role
 
 
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 Overlooking the Hamad International Airport&rsquo;s Orchard and all the indoor plants maintenance activities, supporting the outdoor landscape maintenance.
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 Continuous inspection of the indoor landscape area and reporting any defect, nutrient deficiency, pests, diseases, and toxicity. Recommend remedies and cure to the plants using the latest available market agrochemical products and technology.
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 Meticulously and regularly inspect and audit the Orchard and other indoor plants within the Airport to ensure that all the plants are at their top healthier state.
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 Ensure the optimum soil and plant relationship status to ensure the optimum plants fertilization efficiency.
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 Conduct all required experimental and horticulturist test on the plants to determine the optimum inputs for healthier plants output.
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 Oversea the incumbent contractors&rsquo; activities and performance and ensure the full implementation of the contractual SLA.
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 Ensuring all related Work Orders of the Airport asset management system are accomplished as per the project specs and standards and ensure the continuous improvement of the day-to-day business to position the landscaping of the Airport at the highest possible level and reputation, in line with the 5-star Airport Image.
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 Monitoring the performance of the irrigation network system and recommend any adjustment to ensure a heathiest status of plants.
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 Report the conditions of the Airport Landscape status to the line manager with the support of a detailed quality assurance process.
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 Maintain a continuous communication with the maintenance contractor and recommend adjustment in resources, manpower equipment, and consumables to optimize the wok efficiency and to ensure the highest standards and strategy of maintenance practices.
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 Continuously recommend and propose actions to ensure the continuous improvement of the business effeminacy and outcome
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 Ensure safety measures are being applied among all incumbent contractors
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 Qualification
 
 
 
 
 
 
 
 s
 
 About y
 
 
 
 ouHigh School Qualification/ Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 5 years of job-related experien
 
 
 
 ce
 
 
 
 ORBachelor's Degree or Equivalent with Minimum 4 years of job-related experience Essenti
 
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 alLandscape maintenance experien
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 ceHorticultural related qualification Preferr
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 edIndoor plants maintenance experien
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 ceLandscape auditing experien
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 </ul>
 
 
 
 
 ce
 
 Job Specific Skil
 
 
 
 ls:Essent
 
 
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 ialAudit ski
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 llsCommand of English langu
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 ageWriting technical documents &amp; procedu
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 </ul>
 
 
 
 res
</div>

Lead Technical Officer - Horticulture

<div>
 
 
 
 Key Responsibilities
 
 
 
 
 
 
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 Plan schedules, monitor, and review and supervise for all preventive/corrective works for Airfield Lighting Infrastructure including AGL-CMS (Control &amp; Monitoring Systems), VDGS (Visual Docking Guidance System), SAM (Safe Control Apron Management System) and Non -- AGL building systems to ensure smooth operations and maintenance
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 Responsible for the planning and management of the periodic inspections of the airfield lighting system as per ICAO requirements
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 Oversee the purchase of all required spare parts to ensure their availability at all times. Response and attendance to breakdown calls in time and adherence to the stipulated KPl's for minimizing downtime and maintaining optimal performance
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 Arrange proper deployment of in-house manpower and resources to ensure maximum manpower allocation and utilization with minimal resources wastage
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 Contractor management through reviewing of Preventative Plan Maintenances schedules, checklists, asset lists, identify missing assets, spare parts and conducting Quality Audit Review to ensure contractor performances are based on standard best practice, operation &amp; maintenance manual, statutory regulations and safety procedure
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 Perform asset condition survey and asset performances assessment to ensure asset availability and reliability at all time
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 Conform and abide by occupational health and safety standard by reviewing contractor HSE plans to ensure compliance with current laws and regulations
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 Supervise and manage of all new projects, remedial work or any other associated work to ensure timely completion with international standard quality and conforming project specification
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 Review all project submittals in a timely manner through checking for compliance with contract documentation and project requirements to ensure compliance to design standards and specification
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 Prepare tender documents for new projects or retrofit work include preparing scopes of work, bill of quantities in conforming to project requirement and stockholder requirement
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 Maintain the asset data base integrity through delivering new projects in line with the Maintenance Integration policy to ensure all newly created or removed assets are captured and handed over on completion
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 Responsible for preparations of Standard Operating Procedures and Risk assessments associated with works involve
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 Conduct safety toolbox talk for all works undertaken by supervisors and technicians to ensure all health, safety and environmental standards are met and ensure following SOPs
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 Liaise and co-ordinates with other disciplines staff to ensure the optimum interface of the various operational activities with the overall objective of successful completion of the project/task
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 Perform other department duties related to his/her position as directed by the Head of the Department
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 .Qualification
 
 
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
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 High School Qualification or Vocational Qualification or Diploma or equivalent with at least 5 years of job related experience
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 Bachelors degree or equivalent with minimum of 4 years of Job related experience
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 Bachelor's degree in Electrical, Electronics or Computer Science Engineering with experience in a modern SCADA system or computer based airfield control systems used at airport
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 Trainings and /or Certifications on ICAO certified course
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 .Hands on experience in the troubleshooting &amp; administration of Control System Application ,PLC, Networking, Database system &amp; Data Communication sys
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 Functional knowledge of WINDOWS Operating environment, TCP/IP standards based applications, PLC, Object Oriented Programming and administration of large data network system
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 Knowledge of Relevant ICAO/QCAA regulations &amp; recommendation
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 Good knowledge and troubleshooting skills with all airfield lighting circuits ,ALCM and CCR control circuit
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 Sound knowledge both theoretical and practical on VDGS (Visual Docking Guidance System)
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 Well versed with Power change over and Standby supplies operational philosophies and operations
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 Good oral &amp; written communication in English
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 </ul>
</div>

Lead Airfield Electrical Technical Officer

<div>
 
 
 
 About the role:
 
 
 
 
 Responsible to drive solutions, collaboration, delivery, and innovation in the operationally critical areas of Hamad International Airport. The scope of the role includes delivery of business technology initiatives, business partnering and relationship management, technology strategy and roadmap, and next generation &ldquo;smart operations&rdquo; solutions within MATAR Operations (Airport Operations Control Center, scheduling and planning, terminal operations, baggage handling systems, and airside operations) and Facilities Management.
 
 
 
 
 Key responsibilities
 
 
 
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 Build a new &ldquo;operations transformation&rdquo; organization centered on collaboration, business engagement, and innovation.
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 Champion and lead the technology strategy within the allocated business units, in collaboration with the internal and external stakeholders.
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 Align technology initiatives with business objectives and strategy to drive innovation, efficiency, and competitive advantage.
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 Be seen as a thought-leader and strong proponent of innovation (focusing on enablement with AI) in the allocated business units.
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 Lead the end-to-end delivery of technology solutions and capabilities according to the roadmap and ensure that they meet business expectations.
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 Lead and manage business and IT leaders to evaluate supplier proposals, build business cases, plan new joint initiatives, and determine how they fit into business technology investment roadmap and priorities to meet QR Group objectives.
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 Foster innovation to encourage adoption of emerging/leading edge technology-based solutions that can have transformational impact on the business.
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 Take full responsibility for managing execution of contracts with suppliers engaged for specific requirements while ensuring agreed service levels and other contractual obligations are met.
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 Define and manage the annual and rolling business technology investment budgets and ensure approved budgets (CAPEX and OPEX) are utilized as planned.
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 Lead the end-to-end delivery of technology solutions and capabilities according to the roadmap and ensure that they meet business expectations.
 </li>
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 Lead and manage business and IT leaders to evaluate supplier proposals, build business cases, plan new joint initiatives, and determine how they fit into business technology investment roadmap and priorities to meet QR Group objectives.
 </li>
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 Foster innovation to encourage adoption of emerging/leading edge technology-based solutions that can have transformational impact on the business.
 </li>
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 Take full responsibility for managing execution of contracts with suppliers engaged for specific requirements while ensuring agreed service levels and other contractual obligations are met.
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 Define and manage the annual and rolling business technology investment budgets and ensure approved budgets (CAPEX and OPEX) are utilized as planned.
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 Act as the principal technology advisor to business units and a champion for identifying, leading and diving technology-enabled transformation. Partner with the business to embed a business relationship model that will deliver tangible outcomes.
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 Develop Business Relationship Management professional maturity and develop deep knowledge of the business domain to drive business outcomes and technology goals.
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 Advocate for and advance business partners' knowledge of IT processes, frameworks, roles, and capabilities to ensure IT compliance and governance is followed to reduce risk.
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 Lead efforts to continuously review the technology landscape of the assigned business unit to identify opportunities, prioritize and drive platform unity and KPI improvements.
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 Perform other department duties related to his / her position as directed by the Head of the Department.
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 </ul>
 
 
 
 About you:
 
 
 
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 Bachelor&rsquo;s Degree or Equivalent with Minimum 10 years of job- related experience.
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 At least 10 years in business technology enablement focused roles within the aviation industry (Airport Operations experience strongly preferred).
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 Significant experience in aviation solution deployments (e.g. AODB, BHS).
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 Practical knowledge and experience of business relationship management frameworks and business partnering models with pragmatic ability to engage and deliver results.
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</div>

Senior Manager IT - Airport Operations Transformation

<div>
 
 
 
 About the role:
 
 
 
 
 
 
 
 Responsible for contributing to the development, implementation and monitoring of the HIA Safety Management System and assisting in the development and maintenance of corporate safety standards relating to Airside and Occupational Safety Matters. He will be actively involved in Safety Audits, inspections, risk assessments, safety training, accident investigation, and follow up reports. Delivers safety-training programs, communicating effectively to all levels of the workforce and management.
 
 
 
 
 
 
 
 Key responsibilities
 
 
 
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 Actively participating in MATAR Management, Aviation Safety &amp; Compliance department in all aspects of Safety Assurance &amp; Promotion related activities.
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 Responsible for producing various safety-related management reports and presentations relating to airport airside safety matters and or other subjects relating to Safety Assurance and Promotion (Training and Education and Safety Communication.
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 Participate and where required lead on the training need analysis identification, implementation of Training &amp; Proficiency system at the airport, airport safety promotion campaigns, airside driving training and certification, stakeholder and third-party safety and compliance audits. Assist management with the review and update of the associated department manuals.
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 Design, conduct or facilitate airport-wide safety promotion campaigns and safety programs which create and promote a safety culture, and positive safety attitudes and communicate safety lessons learned from incidents and accidents through the production of newsletters, brochures and other communication means for example verbally, in a classroom setting, online, outdoor safety promotion activities etc.
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 Assist in facilitating as necessary with the QCAA Aerodrome Inspectorate on matters related to aerodrome certification specifically within the Safety Assurance &amp; Promotion domain. Continuously monitor Safety Training to identify the training needs and fill the gaps; by the production of appropriate safety training for MATAR employees of all grades, this training will include but not be limited to:
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 Airside Safety Awareness
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 Airport Safety Management Systems
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 Airside Driving Training, Licensing and Certification
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 Design and deliver mandatory Airside Driver training, retraining and qualifying tests for all airport drivers required to drive airside, regardless of company or department. Design, compile, and maintain a system of Safety records relating to the department&rsquo;s key activities; that is comprehensive and facilitates ease of access for department members and/or for audit purposes.
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 Perform other department duties related to his/her position as directed by the Line Management.
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 </ul>
 
 
 
 
 
 
 About you:
 
 
 
 
 &middot; Bachelor's Degree or Equivalent with Minimum 5 years of aviation experience including safety, airside operations and training.
 
 
 &middot; Certification in SMS (preferable).
 
 
 &middot; Train the trainer Certification (preferable).
 
 
 &middot; Radiotelephony certificate (preferable).
 
</div>

Lead Safety Assurance and Training Officer

<div>
 
 
 
 About the role:
 
 
 
 
 
 
 
 
 
 
 As a Airport Operations Control Center Officer, you will be responsible for helping us achieve this ambition
 
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 Allocation of the parking stands of HIA through the Gate Management System in order to accommodate the traffic according to the safety restrictions
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 Day to day flight data processing and validation on the operational day and the next day in the Airport Operational Data base
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 Update the Airport Operational Data base of all operational data changes within a range from the day of operations plus 6 days
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 Monitoring of data flow on all AOCC systems in order to ensure accuracy and quality of data to all stakeholders and airport users
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 Monitor the AOCC systems and its relative interfaces performance in order to secure the operation of the shift and to active contingency measures if required
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 Monitor Electronics Visual Information Display System and staff information system performance and ensuring data accuracy for all passenger traffic
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 Monitoring of the approach radar, Advanced - Surface Movement Guidance &amp; Control System Radar, VHF Aeronautical frequencies and HIA updates in order to deliver the Ten Miles Out and Acting Landing times to all Stakeholders
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 About you
 
 
 
 
 
 
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 Bachelor&rsquo;s Degree or equivalent
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 Attended Airport/Airline operations courses i.e., passenger, ramp and cargo
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 Experienced &ndash; minimum 4 years of job-related experience required
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 Experience in a comparative function capacity within the aviation industry (aerodrome operations, ground handling or airline environment
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</div>

Airport Operations Control Center Officer

<div>
 
 
 
 About the role:
 
 
 
 
 Join our award-winning team at HIA and deliver world-class service every day!
 
 
 
 
 
 Offers passengers the highest level of service, ensuring a seamless and convenient world-class experience at
 
 Hamad International Airport
 
 . This role is designed for outgoing and detail-oriented individuals who are passionate about service delivery and committed to creating positive customer interactions.
 
 
 
 
 
 
 
 Key responsibilities
 
 
 
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 Assist the Customer Service Supervisor by providing the necessary data to fill the shift report.
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 Prevent and report misuse of company assets or customer properties through the correct process, in order to re-locate lost items.
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 Support the development of procedures for the Senior Customer Service Agent including manuals and policies.
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 Provide customers with accurate and helpful information including but not limited to flight timings, transport, food and beverages, airlines, lounges, hotel and other facilities provided at Hamad International Airport.
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 Conduct survey for the customer service improvement team to understand customer satisfaction pro-actively identify customer needs and positively influence their perception of Hamad International Airport to improve customer satisfaction survey.
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 Prepare, coordinate and monitor the weekly Lost Property disposal and with governmental agencies.
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 Check the overall standard quality (including assets serviceability and cleanliness) of the PTC (Passenger Terminal Complex) to ensure KPI (Key Performance Index) and SLA (Standard Lewi Agreement) are met by services provider.
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 Prepare the report for Departures, Arrivals and Transfer queue Management for the supervisor.
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 Prepare the report for the meals provided to passengers affected by a disruption of the airport operation.
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 About you:
 
 
 
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 Education
 
 : Bachelor&rsquo;s Degree or equivalent with minimum one year of job-related experience in customer service
 
 (Freshers are welcome to apply) OR
 
 High School Diploma with at least two years of relevant experience.
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 Proven ability to deliver high-quality customer service.
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 Fluent in spoken and written English.
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 Computer literate and comfortable with digital systems.
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 Strong understanding of customer-centric operations.
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 Availability for shift work, including weekends and holidays.
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</div>

Senior Customer Service Agent

<div>
 
 
 
 About the role:
 
 
 
 
 Hamad International Airport is seeking a highly skilled and creative individual to join our team as
 
 Manager Research and Insights
 
 . If you thrive turning data direction, lead insights that&rsquo;s shape the future and can help us to achieve this ambition by:
 
 
 
 
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 Leading the marketing and communications insights function at HIA, supporting both B2C and B2B audiences. The role delivers integrated research, KPI frameworks, and performance intelligence across Brand, Communications, Events, and Sponsorships.
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 Defines and evolves insight strategies, oversees multi-method research programmes, and drives weekly, monthly, and quarterly reporting to enable data-driven decision-making.
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 Collaborates cross-functionally with internal teams, Qatar Airways Group, and its subsidiaries to align methodologies, ensure data integrity, and embed insights into strategic planning.
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 Define the research and insights strategy by identifying priorities, stakeholder needs, and KPIs to embed data-driven planning across Marketing and Communications.
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 Develop and implement the annual insights roadmap aligned with HIA&rsquo;s global positioning and strategic objectives across B2C and B2B audiences.
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 Define, iterate, and govern brand and communications KPIs to ensure relevance, alignment, and impact across all Marketing and Communications functions.
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 Embed AI-driven tools and predictive analytics, such as forecasting models, persona clustering, and market trend detection, into insight strategy to enhance agility and foresight.
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 Benchmark HIA&rsquo;s brand and stakeholder positioning against leading regional and international peers to identify global best practices and inform differentiation strategies.
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 </ul>
 
 
 
 
 
 About you:
 
 
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 Bachelor&rsquo;s degree in a relevant field such as Business, Statistics, Research, Data Science, or Marketing or Equivalent with Minimum 8 years of job-related experience.
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 Proven track record of leading research and insights in marketing, communications, or customer-facing industries.
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 Expertise in managing end-to-end research programmes (qual and quant)
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 Advanced project and vendor management capabilities.
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 Proficiency with tools such as Tableau, Power BI, SPSS, and Qualtrics.
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</div>

Manager Research and Insights

Join Hamad International Airport and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.