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Hammer Lifestyle

We are looking for a dynamic Key Account Manager - E-commerce &amp; Quick Commerce to manage and grow our online business across major marketplaces and D2C platforms. The ideal candidate will be responsible for building strong relationships with e-commerce partners, driving sales performance, optimizing product listings, and executing marketing strategies.Key Responsibilities:<ul><li>Account Management: Develop and maintain strong relationships with key e-commerce partners (Amazon, Flipkart, Myntra, Nykaa, etc.).</li><li>Sales Growth: Drive revenue growth through strategic planning, promotions, and category expansion.</li><li>Operations &amp; Inventory: Work closely with supply chain teams to ensure optimal stock availability and fulfillment efficiency.</li><li>Product Optimization: Enhance product listings with compelling content, SEO-friendly keywords, and A+ content to boost visibility and conversion rates.</li><li>Data Analysis: Monitor sales trends, competitor activity, and key performance metrics to optimize performance.</li><li>Campaign Management: Collaborate with marketing teams to run promotional campaigns, discounts, and advertising strategies.</li><li>P&amp;L Management: Track financial performance, margins, and profitability of key accounts.</li><li>Compliance &amp; Policy Adherence: Stay updated with platform guidelines and ensure adherence to all policies.</li></ul>Requirements:<ul><li>Bachelor's/Master&rsquo;s degree in Business, Marketing, or related fields.</li><li>Proven experience in e-commerce account management, preferably in consumer electronics, fashion, or FMCG sectors.</li><li>Strong analytical skills with proficiency in tools like Excel, Google Analytics, and marketplace dashboards.</li><li>Excellent negotiation, communication, and problem-solving skills.</li><li>Hands-on experience with marketplace advertising (AMS, Flipkart Ads, etc.) is a plus.</li><li>Ability to work in a fast-paced environment and multitask effectively.</li></ul>Perks &amp; Benefits:<ul><li>Competitive salary with performance incentives.</li><li>Opportunity to work with a fast-growing brand in the e-commerce space.</li><li>Professional growth and learning opportunities.</li></ul>Job Type: Full-timePay: &#8377;334,624.57 - &#8377;850,000.38 per yearWork Location: In person

Key Account Manager

A Customer Support Associate plays a crucial role in ensuring customer satisfaction by addressing inquiries, resolving complaints, and maintaining a positive brand experience.1. Customer Interaction &amp; Issue Resolution<ul><li>Handle incoming customer queries via calls, emails, chats, and social media.</li><li>Provide prompt and accurate responses to inquiries about products, orders, warranties, and services.</li><li>Troubleshoot issues related to products and assist customers with solutions.</li></ul>2. Order Management &amp; Support<ul><li>Assist customers with order placement, tracking, cancellations, and returns.</li><li>Coordinate with logistics and delivery teams to resolve shipping issues.</li><li>Ensure timely resolution of escalated cases.</li></ul>3. Product Knowledge &amp; Guidance<ul><li>Stay updated on product specifications, features, and usage guidelines.</li><li>Educate customers on product functionalities and troubleshooting steps.</li><li>Recommend relevant products and services based on customer needs.</li></ul>4. Complaint Handling &amp; Escalation Management<ul><li>Address customer complaints efficiently and professionally.</li><li>Escalate complex issues to the concerned department and ensure follow-ups.</li><li>Document complaints, resolutions, and feedback to improve service quality.</li></ul>5. CRM &amp; Data Management<ul><li>Maintain accurate records of customer interactions and resolutions in CRM software.</li><li>Track common customer issues and provide insights for process improvement.</li><li>Generate reports on customer queries, trends, and feedback.</li></ul>6. Customer Experience &amp; Satisfaction<ul><li>Conduct follow-ups to ensure customer issues are fully resolved.</li><li>Gather customer feedback to enhance service quality.</li><li>Assist in loyalty programs, customer engagement initiatives, and surveys.</li></ul>7. Collaboration with Internal Teams<ul><li>Work closely with sales, logistics, and product teams to ensure smooth operations.</li><li>Communicate customer pain points to the relevant teams for product/service improvements.</li><li>Suggest policy enhancements based on common customer concerns.</li></ul>Customer Support at HammerSince Hammer deals with corporate gifting and electronics, the customer support executive should also: &#9989; Assist B2B clients with bulk orders, customization, and corporate partnerships. &#9989; Handle technical support for smartwatches, TWS, and other electronics. &#9989; Manage after-sales service, warranty claims, and repair requests efficiently.Job Type: Full-timePay: &#8377;10,223.37 - &#8377;15,000.00 per monthWork Location: In person

Customer Service Representative

Join Hammer Lifestyle and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Hammer Lifestyle

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Key Account Manager

Customer Service Representative