Abrar Admin

Hampton Inn by Hilton

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 Wage and Benefits:
 
 
 
 
 
 
 Starting: $18.00 per hour
 
 
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 Medical Insurance
 
 
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 Vision Insurance
 
 
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 Dental Insurance
 
 
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 401(K) Match
 
 
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 Paid Time Off
 
 
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 JOB SUMMARY
 
 
 
 
 
 : Assists guest check-ins, processes reservations, and coordinates guests&rsquo; services through various departments. Audits accounts for accuracy, executes account transfers, and prepares reports of daily accounting transactions.
 
 
 
 
 
 
 
 
 
 
 
 
 Schedule includes 11pm-7am, night audit,&nbsp;
 
 
 
 QUALIFICATIONS
 
 
 
 
 
 
 
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 1 Year Hotel Night&nbsp;Audit experience preferred (A Hilton background is a PLUS)
 
 
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 PEP System knowledge is recommended but not required.
 
 
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 Strong Work Ethic
 
 
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 Ability to be a reliable team player&nbsp;
 
 
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 ESSENTIAL FUNCTIONS
 
 
 
 
 
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 Audits accounts to ensure proper balances, including such accounts as tray and city ledger, reservation deposits, credit card accounts, and room charges.
 
 
 
 
 
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 Verify that all EOD work has been performed by other departments.
 
 
 
 
 
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 Provides courteous guest service by responding promptly and efficiently to inquiries, requests
 
 
 
 
 
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 and complaints, and by accurately processing guest mail and messages.
 
 
 
 
 
 
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 Coordinates the delivery of guest services by other hotel departments and outside businesses
 
 
 
 
 
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 Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person and via the applicable franchise system.
 
 
 
 
 
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 Check-in and Check-out departing guests in the most efficient manner possible, following all established procedures and policies.
 
 
 
 
 
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 Maximizes room revenue and occupancy levels through suggestive selling.
 
 
 
 
 
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 Applies knowledge of marketing programs applicable to the hotel, local area and all hotel functions and outlets, and properly presents the programs to guests.
 
 
 
 
 
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 Handles departmental accounting of monies, receipts, guest accounts and other forms of credit. Operates the department's cash register.
 
 
 
 
 
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 Maintains information and communication sources such as room rack, telephone information rack, log book and applicable franchise directories.
 
 
 
 
 
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 Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls and the paging of guests.
 
 
 
 
 
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 Operates the applicable franchise terminal and performs designated training and maintenance tasks.
 
 
 
 
 
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 Monitors in-house computer accuracy to ensure maximum occupancy.
 
 
 
 
 
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 Examines the day's reservations for correct date, type of room reserved, and any special requests.
 
 
 
 
 
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 Complies with the hotel's security and emergency procedures as well as operational policies and procedures.
 
 
 
 
 
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 Complies with all corporate office and applicable franchise policies and procedures.
 
 
 
 
 
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 Maintains order and cleanliness of the front desk area.
 
 
 
 
 
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 Provides assistance to other employees to contribute to the smooth operation of the department and hotel.
 
 
 
 
 
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 Complete all items on checklist prior to completing shift close out.
 
 
 
 
 
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 Participates in MOD schedule with Front Desk Manager or General Manager are off property.
 
 
 
 
 
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 Performs other related unrelated tasks as assigned by management.
 
 
 
 
 
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 JOB SPECIFICATIONS
 
 
 
 
 
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 Environmental Conditions
 
 
 
 
 
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 95% Inside: Protection from weather conditions but not necessarily from temperature changes.
 
 
 
 
 
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 5% Outside: No protection from weather conditions during property walks and inspections.
 
 
 
 
 
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 Essential Skills
 
 
 
 
 
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 Requires familiarity with applicable franchise front desk standards and procedures or ability (gained through 2+ years previous experience related employment or front desk experience) to quickly become familiar with applicable franchise standards and procedures.
 
 
 
 
 
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 Must possess knowledge of hotel interdepartmental relationships as well as all operations pertaining to front desk: Reservations, Guest Registration, Concierges Services, Telephone Services, and Guest Accounting.
 
 
 
 
 
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 Must have ability to handle/resolve guest complaints and/or knowledge/understanding of when and how to direct the guest to receive assistance.
 
 
 
 
 
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 Must have ability to professionally represent the hotel, deal positively with the public, and possess pleasant telephone manner.
 
 
 
 
 
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 Requires knowledge of auditing, bookkeeping, and accounting procedures to include report preparation.
 
 
 
 
 
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 Requires ability to operate all Front Office equipment.
 
 
 
 
 
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 Lift and carry 30 to 50 pounds.
 
 
 
 
 
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 Ability to stand for long periods of time.
 
 
 
 
 
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 Educational/Vocational Preparation
 
 
 
 
 
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 High school graduate or equivalent.
 
 
 
 
 
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 Previous hotel front office experience preferred; however, ability gained through 2+ years related employment (sales, resort, marketing) or on-the-job training may substitute for actual front office experience.
 
 
 
 
 
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Hotel Front Desk Agent/Night Auditor

Join Hampton Inn by Hilton and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Hampton Inn by Hilton

About Company

Hotel Front Desk Agent/Night Auditor