Abrar Admin

Hampton Inn Marathon

<div><p>Summary
</p><div>Performs routine duties in the cleaning and servicing of any area which may be assigned; supplies area with items which are required for the convenience and comfort of the guest. Adheres to specific Brand Standards as instructed.</div><p>
Job Duties
</p><ul><li><div>Makes beds neatly with fresh linen (including: sheets, duvet, blankets and pillow cases). Makes rollaway beds, cribs, and sofa bed.</div></li><li><div>
Removes dirty linen</div></li><li><div>
Picks up debris/trash from floors, removes and empties trash in wastebaskets, cleans mirrors and shelves, closet, in-room safe (if not being used). Inspects and restocks collateral. Wipes door frames, window sills, walls and baseboards, and arranges furniture properly. Cleans appliances, equipment, furniture and cupboards. High-dusts artwork.</div></li><li><div>
If Applicable: Remove trash, sweep, dust any balcony/patio areas</div></li><li><div>
Inspects marketing collateral, replacing expired or damaged items.</div></li><li><div>
Cleans &amp; disinfects bathrooms including: basin, bathtub, toilet, tile, flooring, and walls using approved cleaning chemicals and rags.</div></li><li><div>
Replenishes bathroom supplies/amenities and linen in accordance with brand/hotel standards.</div></li><li><div>
Replenishes room supplies (Coffee, condiments, mugs, glassware, utensils, cups, stationery, pens) in accordance with brand/hotel standards.</div></li><li><div>
Cleans mirrors, windows, vent cover, glass doors.</div></li><li><div>
If Applicable: Cleans &amp; disinfects kitchen including: counters, refrigerators, stove, tile, flooring, and walls using approved cleaning chemicals and rags.</div></li><li><div>
Reports room status (vacant/occupied; clean/dirty; Do Not Disturb (DND) in a timely manner to the appropriate persons/departments.</div></li><li><div>
Reports items that require repair or additional cleaning to the appropriate person/department.</div></li><li><div>
Restocks housekeeping cart.</div></li><li><div>
Vacuums hallways.</div></li><li><div>
Turns in all lost and found articles immediately.</div></li><li><div>
Operates a light vacuum cleaner under beds, carpet throughout, as well as in front of hallway door.</div></li><li><div>
Additional duties may be added at any time at the discretion of management.</div></li></ul><p></p><div><br>
Consistently models the behavior of a &lsquo;Baywood Ambassador&rsquo; who:</div><ul><li><div>
Maintains a professional image, including grooming, verbiage, and body language, at all times.</div></li><li><div>
Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact.</div></li><li><div>
Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.</div></li><li><div>
Fosters teamwork by offering assistance to others, as needed.</div></li></ul><ul><li><div>
Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.</div></li><li><div>
Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.</div></li><li><div>
Recommends other Baywood properties to our guests, when appropriate.</div></li><li><div>
Makes a genuine effort to identify and seize each golden opportunity to &lsquo;WOW the guest!&rsquo; demonstrating our motto &lsquo;It&rsquo;s Better at Baywood!&rsquo;</div></li></ul><p>
Skills/Qualifications
</p><div>Educational/Vocational Preparation:
</div><ul><li><div>Some high school education (grade 9) preferred</div></li></ul><p></p><div><br>
Experience:</div><ul><li><div>
Previous hotel experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual hotel housekeeping experience.</div></li></ul><p></p><div><br>
Additional Skills:
</div><ul><li><div>Ability to read and understand and communicate chemical labels, and Safety Data Sheets, Instructions.</div></li><li><div>
Ability to gain knowledge of applicable franchise standards and procedures.</div></li><li><div>
Ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management.</div></li><li><div>
Ability to read and comprehend manuals</div></li><li><div>
Ability to positively communicate with guests and co-workers.</div></li><li><div>
Ability to work within scheduling guidelines.</div></li><li><div>
Ability to work with minimal or no supervision</div></li><li><div>
Ability to follow schedule and ability to perform physical labor.</div></li><li><div>
Requires ability to perform light to moderately heavy housekeeping duties using the approved chemicals and equipment.</div></li></ul><p></p><p><br>
Physical Demands:</p><ul><li><div>
Walking and Standing: Frequently (for entire shift).<br>
Must be able to carry 40 lbs. up to 25 feet.</div></li><li><div>
Walking and Standing: 100%</div></li><li><ul><li><div>
Must be able to carry 40 lbs. up to 25 feet.</div></li></ul></li><li><div>
Lifting, Push/Pull: 90%</div></li><li><ul><li><div><i>
Ability to lift up to 15 lbs. regularly.</i></div></li><li><div>
Must be able to lift 40 lbs. to the waist, chest, and above the head.</div></li><li><div><i>
Ability to push housekeeping cart regularly.</i></div></li></ul></li><li><div>
Sitting: none</div></li><li><div>
Bending, Stooping, Reaching: 95% (throughout the entire shift).</div></li><li><ul><li><div>
Must be able to bend at the knees with up to 40 lbs., standing to an upright position.</div></li></ul></li><li><div><i>
Driving: </i><i>none</i></div></li><li><div>
Traveling: none</div></li></ul><p></p><div><br>
Environmental Conditions:
</div><p></p><ul><li><div>Inside: Protection from weather conditions, but not necessarily from temperature changes.</div></li><li><div>
Outside: Rarely exposed to weather conditions</div></li></ul></div>

Room Attendant (Housekeeper)

<div></div><div><div><div><div><div><div>*Looking for Part-Time 3-11pm/7-3am*</div><div></div><div><br>
Summary</div></div></div><br>
</div></div><p>
Ensures guest satisfaction by providing courteous and efficient service; Responsible for the accurate registration, posting of charges, and check-out of guests; Adheres to specific Brand Standards as required.</p><div></div><div><div><div><div>
Essential Job Duties</div></div><br>
</div></div><ul><li><div>
Greets guests with genuine and warm spirit of hospitality</div></li><li><div>
Registers (Check-in) guests in an efficient manner, following Baywood &amp; Brand standards, securing proper method of payment</div></li><li><div>
Posts transactions to guest and master accounts</div></li><li><div>
Reviews guest account balance, ensuring that payment is secured</div></li><li><div>
Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards</div></li><li><div>
Reviews arrivals and blocks special requests</div></li><li><div>
Processes required reports, including down time, high balance, etc.</div></li><li><div>
Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.</div></li><li><div>
Handles guest requests and concerns in a courteous and efficient manner</div></li><li><div>
Coordinates the delivery of guest services by other hotel departments and outside businesses</div></li><li><div>
Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner</div></li><li><div>
Prepares guest amenities, and ensures delivery in a timely manner</div></li><li><div>
Handles in-house guest reservation requests such as extension, late check-out, and rebooking</div></li><li><div>
Handles check-out procedures swiftly and accurately and assists guests on departure.</div></li><li><div>
Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests</div></li><li><div>
Stores guest luggage</div></li><li><div>
Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets</div></li><li><div>
Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines</div></li><li><div>
Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication</div></li><li><div>
Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security</div></li><li><div>
Operates the franchise terminal and performs designated maintenance tasks</div></li><li><div>
Maintains procedures for credit control and handling of financial transactions</div></li><li><div>
Maintains guest safety &amp; privacy by adhering to established procedures</div></li><li><div>
Issues safety deposit boxes for guest use, following security protocol</div></li><li><div>
Monitors key box, issuing keys to the appropriate staff members. Logs all transactions</div></li><li><div>
Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up</div></li><li><div>
Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards</div></li><li><div>
Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences</div></li><li><div>
Assists with the relocation of guests, when necessary</div></li><li><div>
Assists other departments during slow periods</div></li><li><div>
Additional duties may be added at any time at the discretion of management</div></li></ul><p></p><div><br>
Consistently models the behavior of a &lsquo;Baywood Ambassador&rsquo; who:</div><ul><li><p>
Maintains a professional image, including appearance, verbiage, and body language, at all times</p></li><li><p>
Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact</p></li><li><p>
Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction</p></li><li><p>
Fosters teamwork by offering assistance to others, as needed</p></li></ul><ul><li><p>
Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department</p></li><li><p>
Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures</p></li><li><p>
Recommends other Baywood properties to our guests, when appropriate</p></li><li><p>
Consistently demonstrates our It&rsquo;s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations</p></li></ul><div></div><div><div><div><div>
Skills/Qualifications</div></div><br>
</div></div><p>
Education:</p><ul><li><p>
High School diploma</p></li></ul><p>
Certifications / Licenses:</p><ul><li><p>
TIPS, or similar approved, alcohol server training certification (as required)</p></li></ul><p>
Experience:</p><ul><li><div>
Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.</div></li></ul><p>
Additional Skills:</p><ul><li><p>
Ability to multi-task</p></li><li><p>
Ability to communicate effectively, both written and oral</p></li><li><p>
Bilingual (Spanish &amp; English) preferred, depending on geographic market</p></li><li><p>
Ability to work the shifts required for the position</p></li></ul><ul><li><p>
Ability to learn and adhere to Brand &amp; Baywood Hotels&rsquo; standards</p></li><li><p>
Ability to take information from various sources and determine a responsible course of action</p></li><li><p>
Ability to understand interdepartmental relationships</p></li><li><p>
Ability to operate office equipment and industry specific software (PMS)</p></li><li><p>
Ability to remain calm during stressful situations</p></li></ul><div></div><div><div><div><div>
Physical Demands</div></div><br>
</div></div><ul><li><p>
Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)</p></li><li><p>
Sitting: Rarely</p></li><li><p>
Bending, Stooping, Reaching: Occasionally</p></li><li><p>
Lifting, Push/Pull: 40 lbs infrequently</p></li><li><p>
Driving: Rarely</p></li><li><p>
Traveling: None</p></li></ul><p>
Environmental Conditions:</p><p></p><ul><li><p>
Inside: Protection from weather conditions but not temperature changes</p></li><li><p>
Outside: Rarely</p></li></ul></div>

Front Desk Agent

<div><p>Summary
</p><div>Inspects, washes, folds, and stores all laundered supplies for guest rooms and Food &amp; Beverage outlets. Adheres to specific Brand Standards as instructed.</div><p>
Job Duties<br>
</p><p></p><br>
<ul><li><div>Separates linen according to classification, fabric and color</div><div>
Cook orders from the tikibar.</div><div>
Deliver orders to the tikibar and to the rooms</div><div>
clean kitchen at end of shift.</div></li><li><div>
Counts all soiled linen and records the totals</div></li><li><div>
Operates washers and dryers as per established procedures</div></li><li><div>
Loads and unloads washers and dryers</div></li><li><div>
Sorts out stained linen for soaking and re-washing</div></li><li><div>
Folds, stacks, hangs and stores all laundered linen</div></li><li><div>
Separates, counts and records damaged linen and places it in designated area</div></li><li><div>
Records discarded linen in discard file</div></li><li><div>
Cleans dryer filters as scheduled</div></li><li><div>
Reports equipment malfunctions promptly to the supervisor</div></li><li><div>
Keeps supplies and storage area orderly at all times</div></li><li><div>
Cleans all equipment and work area daily.</div></li><li><div>
Maintains par stock of laundry and cleaning supplies. Informs supervisor of supplies needed</div></li><li><div>
Assists with monthly inventories</div></li><li><div>
Prepares stationery and laundry bags for guest rooms</div></li><li><div>
Processes and wraps glasses, if needed</div></li><li><div>
Reports any hazardous conditions or malfunctions of equipment to management</div></li><li><div>
Answers telephone and relays messages</div></li><li><div>
Turns in lost and found items</div></li><li><div>
Additional duties may be added at any time at the discretion of management</div></li></ul><p></p><div><br>
Consistently models the behavior of a &lsquo;Baywood Ambassador&rsquo; who:</div><ul><li><div>
Maintains a professional image, including appearance, verbiage, and body language, at all times.</div></li><li><div>
Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact.</div></li><li><div>
Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.</div></li><li><div>
Fosters teamwork by offering assistance to others, as needed.</div></li></ul><ul><li><div>
Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.</div></li><li><div>
Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.</div></li><li><div>
Recommends other Baywood properties to our guests, when appropriate.</div></li><li><div>
Makes a genuine effort to identify and seize each golden opportunity to &lsquo;WOW the guest!&rsquo; demonstrating our motto &lsquo;It&rsquo;s Better at Baywood!&rsquo;</div></li></ul><p>
Skills/Qualifications
</p><div>Educational/Vocational Preparation:
</div><ul><li><div>Some high school education (grade 9) preferred</div></li></ul><p></p><div><br>
 Experience:</div><ul><li><div>
Previous hotel laundry experience preferred; however, ability gained through 1+ years related employment (customer service) or on-the-job training may substitute for food service experience</div></li></ul><p></p><div><br>
Additional Skills:
</div><ul><li><div>Ability to learn and maintain franchise standards and procedures</div></li><li><div>
Ability to follow schedule and ability to perform physical labor</div></li><li><div>
Ability to read and understand chemical labels, and Safety Data Sheets, Instructions</div></li><li><div>
Must have ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management</div></li><li><div>
Must have ability to positively communicate with guests and co-workers.</div></li><li><div>
Must have ability to work within scheduling guidelines.</div></li></ul><p></p><p><br>
Physical Demands:</p><p></p><ul><li><div>
Walking and Standing: Frequently (for entire shift).<br>
Must be able to carry 40 lbs. up to 25 feet.</div></li><li><div>
Walking and Standing: 100%</div></li><li><ul><li><div>
Must be able to carry 40 lbs. up to 25 feet.</div></li></ul></li><li><div>
Lifting, Push/Pull: 95%</div></li><li><ul><li><div><i>
Ability to lift up to 25 lbs. regularly.</i></div></li><li><div>
Must be able to lift 40 lbs. to the waist, chest, and above the head.</div></li><li><div><i>
Ability to push laundry cart (up to 100 lbs) regularly.</i></div></li></ul></li><li><div>
Sitting: none</div></li><li><div>
Bending, Stooping, Reaching: 95% (throughout the entire shift).</div></li><li><ul><li><div>
Must be able to bend at the knees with up to 40 lbs., standing to an upright position.</div></li></ul></li><li><div><i>
Driving: </i><i>none</i></div></li><li><div>
Traveling: none</div></li></ul></div>

Cook/Laundry Attendant

Join Hampton Inn Marathon and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Hampton Inn Marathon

About Company

Room Attendant (Housekeeper)

Front Desk Agent

Cook/Laundry Attendant