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Hampton Inn New Orleans French Quarter Market Area

Hotel Front Desk/ Guest Service AgentBe...an Innovator, a Motivator, a Leader, a Team Player - Most of all, Be Baywood!With our &quot;It's My Pleasure!&quot; philosophy we have become one of the Nation's fastest growing hotel development &amp; management companies.Join us as our Hotel Guest Service Agent/Front Desk at our Hampton Inn New Orleans French Quarter Market Area located at 501 Elysian Fields Ave. (Room Count: 135)Successful Candidate will be able to :<ul><li>Scheduling Preference</li><li>Previous hotel Front Desk experience is preferred; however, ability gained through 1+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.</li><li>Brand Preference</li><li>Must possess excellent public relations skills and warm and friendly attitude</li></ul>Summary: Ensures guest satisfaction by providing courteous and efficient service. Responsible for the accurate registration, posting of charges, and check-out of guests. Handles guest questions and concerns as required by management. Adheres to specific Brand Standards as required.Job Duties<ul><li>Provides courteous guest service by responding promptly and efficiently to inquiries, requests, complaints, and by accurately processing guest mail and messages.</li><li>Coordinates the delivery of guest services by other hotel departments and outside businesses.</li><li>Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person, and via the franchise system.</li><li>Assists guests upon arrival and handles check-in procedures swiftly and accurately, as per brand and Baywood requirements.</li><li>Handles check-out procedures swiftly and accurately and assists guests on departure.</li><li>Maximizes room revenue and occupancy levels through suggestive selling for upsell potential as well as walk in guests.</li><li>Has knowledge of marketing programs applicable to the hotel, local area, and all hotel functions and outlets, and properly presents the programs to guests.</li><li>Handles departmental accounting of monies, receipts, guest accounts, and other forms of credit. Operates the department&rsquo;s cash register.</li><li>Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication.</li><li>Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, as well as maintains guest and staff privacy and security.</li><li>Operates the franchise terminal and performs designated maintenance tasks. Has understanding of in-house computers and monitors computer accuracy to ensure maximum occupancy.</li><li>Maintains procedures for credit control and handling of financial transactions.</li><li>Maintains procedures for security of monies, guest security and emergency procedures.</li><li>Receives departmental-related guest complaints and ensures corrective action is taken. Completes brand specific log and follows brand protocol for guest complaints, including escalation to management if needed, and completed follow up.</li><li>Performs other assignments as requested.</li><li>Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards.</li><li>Audits all accounts to ensure they balance, to include such accounts as tray and city ledger, reservation deposits, credit card accounts, and room, food &amp; beverage, and banquet charges.</li><li>Transfers charges and deposits to master accounts.</li><li>Closes necessary accounts at month end.</li><li>Prepares final reports of all daily revenue summaries.</li><li>Posts all room and tax revenues and late charges.</li><li>Ensures all revenues, adjustments, taxes and gratuities are accurately distributed from POS system (at some properties)</li><li>Operates and/or understands in-house computer systems.</li><li>Maintains positive communication with accounting department.</li><li>Follows all company policies and procedures as outlined in Policy Manual.</li><li>Is skilled in and responsible for Life Safety Procedures and equipment.</li><li>Participates (at some properties) in MOD schedule.</li><li>Additional duties may be added at any time at the discretion of management.</li></ul>Baywood Hotels is an Equal Opportunity employer and a drug-free workplace. M/F/Vets/DisabledJob Types: Full-time, Part-timePay: $15.00 - $17.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Guest Service Agent

Join Hampton Inn New Orleans French Quarter Market Area and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Hampton Inn New Orleans French Quarter Market Area

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Guest Service Agent