Qureos Mentor

Hancock Regional Hospital

<div>QUALIFICATIONS: 


JOB SPECIFIC CORE COMPETENCIES:
<ul>
<li>Responsible for the efficient and accurate scheduling and registration of all patients requiring and/or requesting services from Hancock Health Gateway Services.</li>
<li>Demonstrate a functional and technical understanding of applicable scheduling and billing software, intranet, and intranet usage, excel/word software, e-mail, usage and web-based applications. Required to check e-mail daily and use as a source of internal and external communication. Required to understand and utilize electronic medical record technology.</li>
<li>Ability to work with peers in a team situation and create a positive work environment for team members.</li>
<li>Demonstrated oral communication skills needed to develop patient rapport and ability to independently address patient needs as appropriate</li></ul> 


ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
The following list describes the essential duties of this role. Individuals in this role may perform additional, related duties not listed here.
<ul>
<li>Assist appropriate patients and families to explore options for financial assistance for medical services with referral to Social Services when appropriate</li>
<li>Interacts with patients in a warm friendly manner showing respect and courteousness</li>
<li>Enter data into systems accurately, completely and timely</li>
<li>Obtain necessary insurance information
<ul><li>Coordinates scheduling, pre-registration, order entry, tracking and scanning of orders.</li>
<li>Maintain a high level of knowledge on all applicable coding requirements, insurance requirements, governmental and hospital.</li>
</ul></li><li>Verify patient insurance eligibility</li>
<li>Determine appropriate monies owed and due from patients</li>
<li>Follow up with appropriate patients and families for financial assistance needs</li>
<li>Meet with patients to discuss estimated costs of services</li>
<li>Work closely with patients and patient financial services to resolve account balance issues and establish payment plans</li>
<li>Obtains needed prior insurance authorization for diagnostic tests</li>
<li>Develops appropriate templates of charges by care regimen to assist patients.</li>
<li>Assist in disability and medical necessity forms to assist patients</li>
<li>Participates in all departmental and organizational meetings</li>
<li>Sets up payment contracts when appropriate.</li>
<li>Determines when financial assistance paperwork should be sent out.</li>
<li>Refunds self-pay credit balances on accounts.</li>
<li>Mails out appropriate paperwork</li>
<li>May include processing account collections.</li></ul> 


EXPECTED BEHAVIORS:
<ul>
<li>Demonstrates advocacy, respect and truth telling</li>
<li>Demonstrates accountability for own actions</li>
<li>Demonstrates ability to respectfully address interpersonal conflicts</li>
<li>Takes initiative to help others</li>
<li>Demonstrates a learning attitude toward solving problems</li>
<li>Demonstrates openness to change and new learning</li>
<li>Reports to work on time and has regular attendance</li>
<li>Adheres to practice defined dress code</li>
<li>Attends Staff meetings, in-services, and continuing education</li>
<li>Accept assignments based on workload, priorities, and the qualifications and competencies of self and of other staff members</li>
<li>Respects the needs, expectations and rights of all individuals</li>
<li>Advocates the rights of all to a safe environment</li>
<li>Uses sensitivity to interact with patients and families with a variety of developmental and socio-cultural backgrounds to guide decision-making</li>
<li>Identifies work processes and strives to reduce cost and increase satisfaction</li>
<li>Identifies customers and demonstrates understanding of customers&rsquo; expectations</li>
<li>Actively works to increase satisfaction of all</li>
<li>Monitors customers&rsquo; satisfaction</li>
<li>Takes active role in department process improvement efforts; demonstrates understanding of outcomes</li>
<li>Demonstrates an understanding of responsibilities</li>
<li>Demonstrates diagnostic thinking/reasoning</li>
<li>Utilizes feedback from peers, supervisor, customers to drive performance and behaviors</li>
<li>Prioritizes workplace safety</li></ul> 


EDUCATION AND EXPERIENCE REQUIREMENTS:
<ul><li>High school diploma or general equivalency diploma (GED).</li>
<li>Medical Terminology knowledge preferred.</li>
<li>1-3 years&rsquo; experience in computer operations.</li>
<li>Successful experience in working with public.</li>
<li>1-3 years customer service experience.</li>
<li>Ability to work in a fast-paced high stress environment.</li>
<li>Attention to detail</li>
<li>Knowledge of medical office practices and procedures</li>
<li>Prefer two plus years of experience in a healthcare setting</li>
<li>Basic accounting, including but not limited to reconcile receipts and monies at the end of every shift.</li></ul></div>

Patient Financial Health Advocate

Join Hancock Regional Hospital and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Hancock Regional Hospital

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Patient Financial Health Advocate