Qureos Mentor

HARAMAIN SYSTEMS INC.

<div>Indeed Resume
Role: ITSM - ZenDesk Enterprise Architect,
Location : Bloomington, MN , Kissimmee, FL
Long term contract 
Key Responsibilities 
Architect &amp; Implement ITSM Solutions
Lead the design, buildout, and enhancement of ZenDesk at an enterprise scale.
Define ITSM workflows, automation, and service catalogs aligned with organizational needs.
CMDB Integration<ul><li>
Incorporate and manage a Configuration Management Database (CMDB) within ZenDesk.</li><li>
Ensure accurate asset and configuration tracking across IT infrastructure.</li><li>
Tool Integration &amp; Optimization</li><li>
Integrate ZenDesk with Device42 or similar asset management/discovery tools.</li><li>
Streamline processes for incident, problem, change, and asset management.</li><li>
Enterprise SME Leadership</li><li>
Serve as the Subject Matter Expert (SME) for ZenDesk enterprise implementations.</li><li>
Provide guidance on best practices, scalability, and long-term sustainability.</li></ul>
End-to-End Ownership<ul><li>
Operate independently to deliver architecture, configuration, testing, and deployment.</li><li>
Partner with stakeholders to gather requirements and translate them into technical solutions.</li></ul>
Required Qualifications<ul><li>
Enterprise-level ZenDesk implementation experience (must-have).</li><li>
Strong background in ITSM frameworks (ITIL v3/v4 preferred).</li><li>
Hands-on experience with CMDB design and integration.</li><li>
Familiarity with Device42 or comparable tools for asset discovery and management.</li><li>
Ability to work autonomously, driving projects from concept to completion.</li></ul>
Excellent communication and documentation skills for technical and non-technical audiences.</div>

ITSM - ZenDesk Enterprise Architect

<div>Indeed Resume
Role: ITSM - ZenDesk Enterprise Architect,
Location : Bloomington, MN , Kissimmee, FL
Long term contract 
Key Responsibilities 
Architect &amp; Implement ITSM Solutions
Lead the design, buildout, and enhancement of ZenDesk at an enterprise scale.
Define ITSM workflows, automation, and service catalogs aligned with organizational needs.
CMDB Integration<ul><li>
Incorporate and manage a Configuration Management Database (CMDB) within ZenDesk.</li><li>
Ensure accurate asset and configuration tracking across IT infrastructure.</li><li>
Tool Integration &amp; Optimization</li><li>
Integrate ZenDesk with Device42 or similar asset management/discovery tools.</li><li>
Streamline processes for incident, problem, change, and asset management.</li><li>
Enterprise SME Leadership</li><li>
Serve as the Subject Matter Expert (SME) for ZenDesk enterprise implementations.</li><li>
Provide guidance on best practices, scalability, and long-term sustainability.</li></ul>
End-to-End Ownership<ul><li>
Operate independently to deliver architecture, configuration, testing, and deployment.</li><li>
Partner with stakeholders to gather requirements and translate them into technical solutions.</li></ul>
Required Qualifications<ul><li>
Enterprise-level ZenDesk implementation experience (must-have).</li><li>
Strong background in ITSM frameworks (ITIL v3/v4 preferred).</li><li>
Hands-on experience with CMDB design and integration.</li><li>
Familiarity with Device42 or comparable tools for asset discovery and management.</li><li>
Ability to work autonomously, driving projects from concept to completion.</li><li>
Excellent communication and documentation skills for technical and non-technical audiences.</li></ul></div>

Join HARAMAIN SYSTEMS INC. and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

HARAMAIN SYSTEMS INC.

About Company

ITSM - ZenDesk Enterprise Architect

ITSM - ZenDesk Enterprise Architect