Qureos Mentor

Hard Rock International

<div>Overview: The Slot Shift Manager is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force. Responsible for actively building relationships with players and acts as a mentor to team members to build their player development skills; provides career development and direction for team members. Manages staff and resources, related to Slot Operations, on an assigned shift ensuring compliance with established regulations. Responsibilities: ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) - Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service. - Establishes and develops relationships with guests through positive, effective interaction focusing on loyalty and profitability of specific player segments. - Hires, trains, evaluates and motivates staff to develop a more qualified work force; monitors floor coverage and manages labor and expense margins. - Assists in establishing objectives, standards and guidelines; assists in preparing and monitoring budget to achieve and maintain maximum department revenues. - Provides information and recommendations to senior management regarding market strategies, product innovation and guest service issues. - Oversees all aspects of Slot guest service; works closely with all departments, including Security, Surveillance, Players Club, VIP Services, Beverage and Cashiers. - Works closely with Slot Performance personnel to ensure all slot products and associated equipment are in good working order, providing optimum excitement and gaming opportunities for guests; relays pertinent information to slot performance management regarding product mix and floor design, helping to achieve and maintain strategic objectives and goals. - Monitors access to all sensitive areas, including IT room and Slot Supervisor&rsquo;s office to ensure security of slot operation and company assets. - Verifies and authorizes jackpot payouts above $50,000 ensuring validity of money paid and tracking of payouts; signs cashier checks for jackpot payouts. - Monitors slot play, staff members and all associated operational areas to ensure compliance with applicable Lottery regulations, internal policies and procedures. - Responsibilities of Shift Manager include: working closely with Human Resources to discuss disciplinary actions and team member issues, ensuring appropriate number of requisitions for job openings and opportunities; working with Engineer (Facilities) regarding new construction, power requirements, special needs; dealing with regulatory agencies and Hard Rock Controller regarding regulation issues; attending forecast and operational meetings; reviewing daily financials to ensure proper maintenance of margins; reviewing reports of jackpots for discrepancies. - Attend and participate in meetings, completing follow-up as assigned. - Perform work regularly and predictably. - Other duties as assigned. Qualifications: EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) This knowledge and these abilities are typically acquired through the completion of a high school education or equivalent, and 3 to 5 years of experience in slot operations with two years in a supervisory capacity. College degree preferred. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): - Must obtain and maintain valid licenses / certifications per Federal, State and ERGC Gaming regulations. - Must successfully pass background check. - Must successfully pass drug screening. - Must be at least twenty-one (21) years of age. - Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours. - Prior experience in the Gaming industry strongly preferred. KNOWLEDGE OF: - Pertinent federal, state, and local laws, codes, and regulations. - Hard Rock operations and slot related machinery. - Policies and procedures as well as knowledge of and ability to identify various cheating techniques. - Games manuals, policies, procedures, and a demonstrated ability to coordinate or supervise the work of others. - Player Tracking/Accounting system, floor coverage and margin control. ABILITY TO: - Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience. - Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance. - Communicate clearly and concisely, both orally and in writing. - Interpret and explain policies and procedures. - This position spends time on the gaming floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume. - Consistently communicate effectively with guests, as well as all levels of team members. - Observe and direct actions of subordinates/trainees. - Inspect and maintain areas for which responsible. - Review and comprehend all necessary documentation. - Use all machine test equipment. - Develop strategic department objectives and link to the goals of the property. Additional Details:
<div><b>
Closing:</b></div><div>
The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.</div></div><div></div>

SHIFT MANAGER - SLOT

<div>Overview:
<div>
The Learning Management Systems Administrator II is responsible for the administration and day-to-day operation of the learning management system (LMS) to meet organizational needs and support a global audience of over 36,000 users. This role includes providing technical support, configuring new properties, users and course assignments and consulting with stakeholders.</div>
Responsibilities:
<ul><li><p>
PRIMARY RESPONSIBILITIES</p><br>
<div></div><ul><li>
Administer the LMS, including system updates, assignments, audits and reporting.</li><li>
Resolve technical issues for users, instructors and course developers, including out-of-hours support.</li><li>
Determine user properties and permissions for courses and information.</li><li>
Create and deliver SCORM packages and upload training content.</li><li>
Conduct audits to monitor training and compliance standards.</li><li>
Troubleshoot user and course issues on the LMS.</li><li>
Monitor the eLearning inbox and respond to requests.</li><li>
Research and resolve customer requests and questions.</li><li>
Test new courseware and LMS functionalities.</li><li>
Work with stakeholders to publish new courses, including settings, assignments, automation rules, reporting and communication.</li><li>
Ensure accurate record control of Instructor Led Training information.</li><li>
Create and maintain SOPs and process documents.</li><li>
Perform scheduled and ad hoc audits to ensure data accuracy.</li><li>
Assist in the rollout of the LMS to new properties.</li><li>
Develop, build and analyze reports on LMS usage and key performance indicators.</li><li>
Maintain online learning matrix and user list with accurate version control.</li><li>
Maintain data integrity and confidentiality.</li><li>
Other duties as assigned.<div><br>
This job description reflects the position&rsquo;s essential functions; it does not encompass all the tasks that may be assigned.</div></li></ul></li></ul>
Qualifications:
<p>
REQUIREMENTS</p><div></div><div><br>
EXPERIENCE, EDUCATION, AND CERTIFICATIONS</div><ul><li>
Bachelor&rsquo;s degree in computer science, IT, or Learning Technology or equivalent certifications.</li><li>
Minimum of three years&rsquo; experience with cloud based LMS platforms (e.g., Cornerstone, Moodle, Workday) and organizational integrations with APIs and third-party vendor educational libraries.</li><li>
Minimum of three years&rsquo; experience providing technical support or equivalent experience.</li><li>
Ability to handle complex issues in a dynamic global environment.</li></ul><div>
SKILLS</div><ul><li>
Strong collaboration and communication skills.</li><li>
Technical skills including troubleshooting and understanding of directory, file structures, and systems.</li><li>
Attention to detail and ability to explain technical concepts to non-technical audiences.</li><li>
Knowledge of eLearning authoring software and SCORM/AICC.</li><li>
Proficiency in advanced Microsoft Excel tools (pivot tables, VLOOKUPs, power query).</li><li>
Experience in report creation using tools like Tableau.</li><li>
Ability to work on multiple projects simultaneously and with minimal supervision.</li></ul><p></p><div><br>
PHYSICAL DEMANDS</div><ul><li>
Ability to move through the corporate office (standing, walking, kneeling, bending) for extended periods.</li><li>
Ability to sit/stand for extended periods.</li><li>
Ability to make repetitive movements of the arms, hands, and wrists.</li><li>
Ability to express or exchange ideas verbally and perceive sound by ear.</li><li>
Manual dexterity and hand-eye coordination.</li><li>
Ability to tolerate exposure to fluorescent lights, heat, cold, and noisy environments.</li><li>
Ability to travel via automobile, train, or airplane for long periods.</li></ul><p></p><div><br>
#indeedHRI<br>
#zipcorporate<br>
#LI-DA1</div></div>

LMS ADMINISTRATOR II

<div>Overview:<div></div><div><br>
The Business Systems Analyst specializes in understanding the needs of the business owners and translating them into technical specifications. This position will act as a liaison between the business owners and technology departments, as well as implementing and supporting the enterprise applications within several core functional areas of the business: resort systems (gaming and hospitality), and administrative systems (human resources and finance). The position also requires the ability to collaborate with technology teams and a working knowledge of an information technology environment, including infrastructure, cybersecurity, networks, databases, and help desk systems and applications.</div><div></div><div><br>
The position involves conducting analysis and leading the presentation of information to business owners, including marketing, finance, slot operations, and human resources. It requires proficiency in developing requirements documents, knowledge of the business, and practical communication skills. The position will also be responsible for the QA of any new enhancements or changes to the applications before release and deployment into the production environment.</div><div>
These initiatives will be done under department policies, procedures, and standards to support information systems development and maintenance.</div><div></div><p><b><br>
What We Offer:</b></p><ul><li>
Paid Weekly</li><li>
Competitive Health Plans</li><li>
Training and Development</li><li>
Tuition Reimbursement</li><li>
Team Member Discounts</li><li>
Much More!</li></ul>
Responsibilities:
<ul><li>Adherence to Company Policies</li><li>
Must adhere to the Seminole Tribe's Policies and Procedures and Seminole Hard Rock Support Services corporate PMO mission and core values</li><li>
Business Analysis and Problem-Solving Skills</li><li>
Lead the facilitation and collaboration with business teams and stakeholders to identify challenges in the current business processes and gather to-be recommendations for improvement</li><li>
Proactively gather requirements from multiple sources using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis.</li><li>
Demonstrate the ability to lead the development, documentation and translation of complex enterprise-wide business requirements into visual process maps, use cases, and/or technical specifications</li><li>
Leverage advanced analytical skills to interpret customer business needs, decompose high-level information into underlying details and translate them into operational requirements</li><li>
Drive and challenge business units on their assumptions of how they will successfully execute their plans and assist in defining success metrics</li><li>
Project Execution</li><li>
Successfully engage in a dynamic work environment and lead multiple initiatives simultaneously with the flexibility to adjust to fast-paced and evolving priorities</li><li>
Demonstrate teamwork and drive successful results in small or complex applications rollout to single or multi-properties</li><li>
Lead the quality assurance (QA) efforts of initiatives to automate systems, implement modern technology or deploy enhancements to applications through testing, debugging and user acceptance</li></ul><div></div><div><b><br>
Communications</b></div><ul><li>
Proactively communicate and collaborate with technology teams and business owners to analyze information needs and functional requirements to deliver an effective solution</li><li>
Possess excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts</li><li>
Serve as the liaison between the business units, technology teams and support teams</li><li>
Develop documentation for users to install, operate and support applications, and conduct training, as required Tools and Support</li><li>
Provide post implementation support and troubleshooting</li><li>
Employ project productivity and collaboration aids in all aspects of assignments</li><li>
Analyze problems and escalate issues in a timely manner for quick resolution</li><li>
Maintain willingness to learn innovative technologies and enhance technical skills through formal and on-the-job training</li><li>
Assist in the facilitation and documentation of lessons learned at key phases of projects</li><li>
Perform other duties as assigned</li></ul><br>
<div></div>
Qualifications:
<div><b>
Skills, Education &amp; Experience Requirements:
</b></div><ul><li>Bachelor's or Associate's degree in Information Management, Computer Science, Mathematics, Statistics, or related fields preferred or equivalent experience</li><li>
Casino gaming, hospitality or travel industry background or experience preferred</li><li>
At least ten (10) years of related experience as a business systems analyst or similar position</li><li>
Strong project execution/leadership practices and techniques</li><li>
Highly personable and able to communicate clearly and build strong relationships across business groups and with IT personnel</li><li>
Strong ability to translate business requirements to use cases and technical requirements to enable IT teams</li><li>
Experience in Stakeholder management, including with department leaders, property IT leads, vendors, and consultants</li><li>
Strong technical background and working knowledge of information technology infrastructure, networks, IT security, databases, and computer software applications.</li><li>
Experience in utilizing productivity tools for requirements development, knowledge management, communications, and reporting. Proficiency in MS Office Suite (Word, PowerPoint, Visio, Excel, Outlook, Forms), business process management and requirements tools (Visio, Lucidchart, PowerPoint, etc.) and document storage tools (OneDrive, SharePoint, Confluence, Asana, etc.)</li><li>
Exceptional interpersonal and communication skills with the ability to deal with a diverse range of people, which includes the upper levels of corporate management</li><li>
Experience with business intelligence or reporting tools (Power BI, Tableau, etc.) is a plus</li><li>
Motivated and self-sufficient, requiring limited supervision over job knowledge, expectations, and successful project completion</li></ul><div>
#IndeedSHRSS<br>
#LI-Onsite
<br>
#zipcorporate</div></div>

BUSINESS SYSTEMS ANALYST III

<div>Overview:<p><br>
Under the supervision of the Purchasing Manager, the incumbent purchases materials and/or services in accordance with Purchasing Department policies and procedures as well as Seminole Hard Rock Support Service&rsquo;s internal controls. The Senior Buyer functions in a lead role with all Buyers ensuring consistency amongst all Seminole Hard Rock Support Service Properties and/or Hard Rock properties. The Senior Buyer assists in the initiation of joining product/service synergies with all properties and is an integral part of the research, negotiation and implementation of new programs.</p>
Responsibilities:
<ul><li>Ensures that Purchasing Policy and Procedures are adhered to and observed by the buyers and coordinators in the Purchasing Department.</li><li>
Responsible for training, re-training and coaching buyers and coordinators in the Purchasing Department</li><li>
Applies established standards and programs on behalf of Seminole Hard Rock Support Service that relate to the Purchasing Department.</li><li>
Analyzes markets and vendor conditions for quality, availability and price of materials.</li><li>
Evaluate and monitor the supplier community entailing meetings, conferences and product review.</li><li>
Interfaces at all levels with vendors. Solicits quotations, negotiates product/service contracts, prices, terms, delivery, quality and service in all commodities with a primary focus on F&amp;B.
</li><li>Evaluates and selects suppliers based upon price, quality, availability, reliability and selection of materials/services.</li><li>
Interfaces internally with employees and co-workers to determine exactness of materials/services needed.</li><li>
Perform tastings, obtain samples, and assist with menu rollout on all new products nationally.
</li><li>Negotiate with the broad liners to stock products with continued monitoring to maintain adequate inventory in multiple markets.</li><li>
Maintains a thorough knowledge of food and beverage products, specifications, markets, and negotiations.</li><li>
Maintains current knowledge of Purchasing policies and procedures, commodity markets, seasonal buys and lock-ins, negotiations and contracts as they relate to multiple properties.</li><li>
Exercises high level of analysis, problem-solving, decision-making and prioritization on a daily basis.</li><li>
Remains proficient in computerized purchasing, bidding, and data transmitting systems as they relate to the Purchasing Department.</li><li>
Maintains up-to-date working knowledge of materials and sources of supply.</li><li>
Manages multiple high priority projects simultaneously, displaying a &ldquo;sense of urgency&rdquo; demeanor as a standard.</li><li>
Helps to identify consolidation and synergies of products/services between companies under the Seminole Hard Rock Support Service umbrella and/or Hard Rock properties.</li><li>
Identifies challenges in processes and assists with pinpointing solutions to increase efficiencies.</li><li>
Promotes affirmative public/employee relations, displays a positive demeanor and exhibits exceptional interpersonal skills at all times.</li><li>
Maintains a clean, safe, hazard-free work environment within area of responsibility.</li><li>
Performs all other related and compatible duties as assigned.</li><li>
Ability to work independently with little supervision or as part of a team.</li></ul>
Qualifications:
<ul><li>Five (5) years of purchasing/food and beverage buying experience with computer skills or an equivalent combination of experience and/or education.
</li><li>Multi Unit food and beverage purchasing experience preferred.</li><li>
Communication, problem solving, decision-making, prioritization and analytical skills required.
</li><li>Knowledge of Stratton Warren MMS system preferred.
</li><li>Must be competent on Microsoft Word &amp; Excel Software.</li></ul><p><b>
Work Environment:</b></p><ul><li>
Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be in operating areas. In these areas, you may be exposed to environmental factors including, but not limited to, second hand smoke and excessive noise.</li><li>
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus</li></ul></div>

BUYER III - PURCHASING

Join Hard Rock International and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Hard Rock International

ABOUT_COMPANY

SHIFT MANAGER - SLOT

LMS ADMINISTRATOR II

BUSINESS SYSTEMS ANALYST III

BUYER III - PURCHASING