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Harlan Global Manufacturing, LLC

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 Description
 
 
 
 
 Job Title:
 
 Warranty Service Technician
 
 
 
 Company:
 
 Harlan Global Manufacturing
 
 
 
 Start Date:
 
 July 2026
 
 
 
 Location:
 
 27 Stanley Road, Kansas City, Kansas 66115
 
 
 
 Department:
 
 Production / Assembly / Warranty
 
 
 
 Position Summary
 
 
 
 Harlan Global Manufacturing is seeking a skilled and versatile
 
 Warranty Service Technician
 
 to support our growing operations. This role is responsible for diagnosing and resolving warranty-related issues both remotely and at customer sites, supporting customers, and contributing to production and assembly as needed. The ideal candidate will have a strong mechanical background, excellent problem-solving skills, and the ability to communicate effectively with both customers and internal teams.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Warranty Support &amp; Customer Service
 </li>
 <ul>
 <li>
 Serve as direct contact for customer warranty inquiries via phone and email
 </li>
 <li>
 Diagnose mechanical and product issues remotely and determine appropriate solutions
 </li>
 <li>
 Coordinate warranty claims, repairs, and replacements in a timely manner
 </li>
 <li>
 Ensure high levels of customer satisfaction through professional and responsive communication
 </li>
 </ul>
 <li>
 Field Service &amp; Travel
 </li>
 <ul>
 <li>
 Travel to customer sites to troubleshoot, diagnose, and repair warranty-related issues
 </li>
 <li>
 Perform on-site inspections, repairs, and adjustments to equipment
 </li>
 <li>
 Document service visits, findings, and corrective actions
 </li>
 <li>
 Represent Harlan Global Manufacturing professionally while on-site with customers
 </li>
 <li>
 Travel as required based on business needs
 </li>
 <li>
 No more than 30% travel
 </li>
 </ul>
 <li>
 Warranty Documentation &amp; Administration
 </li>
 <ul>
 <li>
 Complete and maintain accurate warranty paperwork and service records
 </li>
 <li>
 Track warranty claims, root causes, and resolutions for reporting and continuous improvement
 </li>
 <li>
 Collaborate with engineering and production teams to identify recurring issues
 
 </li>
 </ul>
 </ul>
 Additional work listed below as needed for down time on Warranty service:
 
 
 <ul>
 <li>
 Technical &amp; Mechanical Work
 </li>
 <ul>
 <li>
 Troubleshoot, repair, and rebuild company products and components
 </li>
 <li>
 Perform hands-on mechanical work including disassembly, inspection, repair, and reassembly
 </li>
 <li>
 Assist in product testing and validation as needed
 </li>
 </ul>
 <li>
 Production &amp; Assembly Support
 </li>
 <ul>
 <li>
 Work on the production and assembly line during peak demand or as needed
 </li>
 <li>
 Ensure adherence to quality standards and safety procedures
 </li>
 <li>
 Support cross-functional teams to meet production goals
 </li>
 </ul>
 <li>
 Process Improvement &amp; Documentation
 </li>
 <ul>
 <li>
 Develop and update work instructions for assembly, repair, and service procedures
 </li>
 <li>
 Recommend improvements to product design, manufacturability, and serviceability
 </li>
 <li>
 Assist in training team members on repair techniques and best practices
 
 </li>
 </ul>
 </ul>
 
 Why Join Harlan Global Manufacturing?
 
 
 
 <ul>
 <li>
 Opportunity to work in a hands-on, impactful role with field exposure
 </li>
 <li>
 Cross-functional experience across service, production, and engineering
 </li>
 <li>
 Growth potential within a dynamic manufacturing environment
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent required; technical certification or associate degree preferred
 </li>
 <li>
 Strong mechanical aptitude with hands-on experience in assembly, repair, or manufacturing
 </li>
 <li>
 Experience with warranty processing, field service, or customer support preferred
 </li>
 <li>
 Ability to read and interpret technical drawings, schematics, and manuals
 </li>
 <li>
 Ability and willingness to travel to customer sites as needed
 </li>
 <li>
 Valid driver&rsquo;s license and ability to meet company driving requirements
 </li>
 <li>
 Proficiency with basic computer systems and documentation tools
 </li>
 <li>
 Excellent communication and interpersonal skills
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Mechanical troubleshooting and problem-solving
 </li>
 <li>
 Strong customer service and communication skills
 </li>
 <li>
 Attention to detail and accuracy in documentation
 </li>
 <li>
 Ability to work independently in the field and collaboratively in a team environment
 </li>
 <li>
 Adaptability in a fast-paced, hands-on environment
 
 
 </li>
 </ul>
 
 Work Environment
 
 
 
 <ul>
 <li>
 Combination of office, shop floor, production line, and customer site environments
 </li>
 <li>
 Travel to customer locations may be required
 </li>
 <li>
 May require lifting, standing, and use of hand and power tools
 </li>
 <li>
 Use of appropriate personal protective equipment (PPE) required
 </li>
 </ul>
</div>

Warranty Service Technician

Join Harlan Global Manufacturing, LLC and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Harlan Global Manufacturing, LLC

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Warranty Service Technician