Qureos Mentor

Harte Hanks

<div></div><div><div><b>Who We Are</b></div><div>
Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands including Bank of America, GlaxoSmithKline, Unilever, Pfizer, HBOMax, Volvo, Ford, FedEx, Midea, Sony, and IBM among others. Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the Americas, Europe and Asia Pacific.</div><div></div><div><b><br>
 </b><b>Overview of Job Responsibilities</b></div><div>
In collaboration with key stakeholders, Trainers are responsible for leading the continuing development of training program(s) for the Contact Center. This includes the ability to manage and lead a team of agents that support various lines in support of the client or contact center. Ultimate measures of performance will be new hire agent graduation rates and quality averages.</div><div></div><div><b><br>
Essential Responsibilities</b></div><ul><li>
 Oversees a team, ensuring that training objectives are met or exceeded consistently</li><li>
Ensures compliance of approach and consistency of training processes across programs</li><li>
Must be capable of conducting root cause analysis and presenting key findings and opportunities to appropriate audience; partners with account teams to drive corrective action plans to resolution</li><li>
Schedules and coordinates the training needs of accounts</li><li>
Develops and maintains well-organized training resources including policy, process and procedures documentation</li><li>
Measures and monitors training effectiveness, analyzes results and responds as necessary</li><li>
Maintains training standards and measurement techniques; re-examine these on a regular basis and refines as opportunities arise.</li><li>
The Training Supervisor is responsible for leading a team of new hires and are tasked with creating a positive training environment that fosters learning and minimizes attrition.</li></ul><div></div><div><b><br>
Qualifications, Knowledge, and Skills</b></div><ul><li>
 Bachelor&rsquo;s degree or equivalent experience preferred.</li><li>
The ideal candidate has experience training in large contact center environments</li><li>
Strong preference given to candidates with experience in Six Sigma, COPC or other total quality programs.</li><li>
Excellent written and verbal communication skills and the ability to communicate across different levels and cultures.</li><li>
Possesses an ability to work under pressure, frequently required to multi-task and manage through competing priorities, setting expectations, and meeting deliverables.</li><li>
Must have experience in developing training curriculums and materials in a call center / customer service or technical support environment.</li><li>
Proven leadership supporting call center training programs in a high touch service industry. Attention to detail, tenacity, strong analytical skills, and most importantly, the ability to lead by example.</li><li>
The ability to plan, organize, and prioritize multiple and simultaneous call center related projects and programs in a changing corporate environment.</li><li>
Unimpeachable judgment and discretion in handling confidential information</li><li>
Displays a high level of effort and commitment to performing work; operates effectively with the organizational structure; demonstrates trustworthiness and responsible behavior.</li><li>
Shows persistence and seeks alternatives when obstacles arise; seeks alternative solutions; does things before being asked or forced to by events</li></ul><p></p><div><b><br>
What We Offer</b></div><ul><li>
Group Health and Wellness (Medical, Dental, and Vision)</li><li>
Health Savings Account (HSA)</li><li>
Educational Assistance</li><li>
Voluntary plans, including critical illness, accident, and hospitalization</li><li>
401k plan with Company Match and Roth contributions | Immediate vesting</li><li>
Pet Insurance, free legal services, employee discount programs, and more&hellip;.</li></ul><div></div><div><br>
In alignment with our core values to be inclusive and meaningful change for the better of our team, Harte Hanks is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer.</div></div><div></div>

Onsite Trainer

<div><div><b>Who We Are</b></div><div>
Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers.</div><div></div><div><br>
Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.</div><div></div><div><br>
Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe and Asia Pacific.</div><div></div><div><b><br>
 </b><b>Overview of Job Responsibilities</b></div><div></div><div><br>
Tier 2 Customer Care Team Members are problem-solvers for our customers. You will be of assistance with troubleshooting customer devices or connectivity issues by providing remote support via phone, chat, SMS, email, or through monitoring social media networks.</div><div></div><div><b><br>
Essential Responsibilities</b></div><ul><li>
Tier 2 Customer Care Team members will handle customer service and technical support for product-related inquiries with empathy and patience</li><li>
Acquire customer and issue-related information to input into the CRM database</li><li>
Ask probing questions and use critical thinking to determine the root cause of an issue</li><li>
After identifying the issue, utilize all appropriate troubleshooting steps to resolve the issue</li><li>
Work as a consultative partner to your customer, building rapport and providing direction</li><li>
Provide optimal customer experience by effectively resolving customer issues in a timely manner</li><li>
Clearly document the caller&rsquo;s inquiry, troubleshooting steps taken, and resolution</li><li>
Compose professionally written emails and responses for digital channels</li><li>
Professionally and effectively defuse difficult situations over the phone and other support channels</li></ul><div></div><div><b><br>
Qualifications, Knowledge, and Skills</b></div><br>
<div></div><ul><li>
Ability to travel to and from onsite location in Greenville, SC, for work</li><li>
Strong customer service skills</li><li>
Analytical thinking and problem-solving skills</li><li>
Familiar with everyday computer tasks, internet navigation, and basic research</li><li>
Fundamental writing skills, including basic spelling and grammar usage</li><li>
Ability to perform repetitive tasks and remain seated for long periods of time</li><li>
Some experience with an environment that includes interaction with customers (retail, call center, hospitality)</li><li>
Must possess and demonstrate excellent communication, verbal communication must be professional and grammatically correct, never using jargon or slang</li><li>
Ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously</li><li>
Proficiency in Word, Excel, Teams, and Outlook</li><li>
Must pass all assessments, background, and drug screening</li></ul><div></div><div><b><br>
What We Offer</b></div><br>
<div></div><ul><li>
Group Health and Wellness (Medical, Dental, and Vision)</li><li>
Health Savings Account (HSA)</li><li>
Educational Assistance</li><li>
Voluntary plans, including critical illness, accident, and hospitalization</li><li>
401k plan with Company Match and Roth contributions | Immediate vesting</li><li>
Pet Insurance, discounted legal services, employee discount programs, and more&hellip;.</li></ul><div></div><div><br>
In alignment with our core values to be inclusive and meaningful change for the better of our team, Harte Hanks is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer.</div></div><p></p>

Customer Care Tier 2

<div><div><b>Who We Are</b></div><div>
Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers.</div><div></div><div><br>
Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.</div><div></div><div><br>
Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe and Asia Pacific.</div><div></div><div><b><br>
 </b><b>Overview of Job Responsibilities</b></div><div></div><div><br>
Tier 2 Customer Care Team Members are problem-solvers for our customers. You will be of assistance with troubleshooting customer devices or connectivity issues by providing remote support via phone, chat, SMS, email, or through monitoring social media networks.</div><div></div><div><b><br>
Essential Responsibilities</b></div><ul><li>
 Tier 2 Customer Care Team members will handle customer service and technical support for product-related inquiries with empathy and patience</li><li>
Acquire customer and issue-related information to input into the CRM database</li><li>
Ask probing questions and use critical thinking to determine the root cause of an issue</li><li>
After identifying the issue, utilize all appropriate troubleshooting steps to resolve the issue</li><li>
Work as a consultative partner to your customer, building rapport and providing direction</li><li>
Provide optimal customer experience by effectively resolving customer issues in a timely manner</li><li>
Clearly document the caller&rsquo;s inquiry, troubleshooting steps taken, and resolution</li><li>
Compose professionally written emails and responses for digital channels</li><li>
Professionally and effectively defuse difficult situations over the phone and other support channels</li></ul><div></div><div><b><br>
Qualifications, Knowledge, and Skills</b></div><br>
<div></div><ul><li>
Ability to travel to and from onsite location in Greenville, SC, for work</li><li>
Ability to communicate through verbal and written English and Spanish fluently</li><li>
Strong customer service skills</li><li>
Analytical thinking and problem-solving skills</li><li>
Familiar with everyday computer tasks, internet navigation, and basic research</li><li>
Fundamental writing skills, including basic spelling and grammar usage</li><li>
Ability to perform repetitive tasks and remain seated for long periods of time</li><li>
Some experience with an environment that includes interaction with customers (retail, call center, hospitality)</li><li>
Must possess and demonstrate excellent communication, verbal communication must be professional and grammatically correct, never using jargon or slang</li><li>
Ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously</li><li>
Proficiency in Word, Excel, Teams, and Outlook</li><li>
Must pass all assessments, background, and drug screening</li></ul><div></div><div><b><br>
What We Offer</b></div><br>
<div></div><ul><li>
Group Health and Wellness (Medical, Dental, and Vision)</li><li>
Health Savings Account (HSA)</li><li>
Educational Assistance</li><li>
Voluntary plans, including critical illness, accident, and hospitalization</li><li>
401k plan with Company Match and Roth contributions | Immediate vesting</li><li>
Pet Insurance, discounted legal services, employee discount programs, and more&hellip;.</li></ul><div></div><div><br>
In alignment with our core values to be inclusive and meaningful change for the better of our team, Harte Hanks is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer.</div></div><p></p>

Customer Care Tier 2 Bilingual

<div><div><div>Who We Are
</div><p>Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers.</p><p>
Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.</p><p>
Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe and Asia Pacific.</p><p>
Overview of Job Responsibilities</p><p>
We&rsquo;re looking for an outgoing and energetic trainer who supports multiple programs and leads a variety of training initiatives, including new‑hire onboarding, ongoing development, and upskilling for both new and tenured agents. The ideal candidate understands adult learning principles, instructional design best practices, and how to create engaging, effective learning experiences. This person plays a key role in improving performance, enhancing training processes, and ensuring agents are equipped with the knowledge and skills needed to succeed.</p><p>
Essential Responsibilities</p><p>
The Trainer delivers new hire, ongoing, and upskilling training across multiple programs while creating and maintaining accurate training materials and job aids. They facilitate engaging virtual and in person sessions, track learner progress, and provide feedback to support skill development. The role collaborates with operations, QA, supervisors, and client partners to identify training needs and refine content based on performance insights. Additionally, the Trainer manages training logistics and administrative tasks including scheduling, documentation, and reporting, and supports continuous improvement of the overall learning experience.</p><p>
Qualifications, Knowledge, and Skills</p><ul><li>
Bachelor&rsquo;s Degree in Communication Arts,Adult Education, Organizational Development,or relevant work experience</li><li>
1-3 years of industry experience as a trainer/content developer</li><li>
1-year minimum call center experience</li><li>
1-yearminimumcurriculum development experience</li><li>
Ability to design and develop learning materials using a variety of eLearning, multimedia, and content‑creation tools, adapting to new platforms as needed.</li><li>
Proficient in MS Office</li><li>
Strong writing,editingand proofreading skills</li><li>
Experience developing training materials based on adult learning principles and methodologies</li></ul><p>
What We Offer</p></div><div><ul><li>
Group Health and Wellness (Medical, Dental, and Vision)</li><li>
Health Savings Account (HSA)</li><li>
Educational Assistance</li><li>
Voluntary plans, including critical illness, accident, and hospitalization</li><li>
401k plan with Company Match and Roth contributions with immediate vesting</li><li>
Pet Insurance, discounted legal services, employee discount programs, and more&hellip;.</li></ul><p></p><p><br>
In alignment with our core values to be inclusive and meaningful change for the better of our team, Harte Hanks is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer.</p></div></div><div></div>

Trainer

Join Harte Hanks and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Harte Hanks

About Company

Onsite Trainer

Customer Care Tier 2

Customer Care Tier 2 Bilingual

Trainer