Qureos Mentor

Hartford HealthCare

<div>Location Detail: 435 Lewis Avenue-Midstate Med (10123)
Medical Staff Services 
Executive Administrative Associate
Work where every moment matters.
Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.
Serving our community since 1998, MidState Medical Center is a vibrant and progressive organization with a genuine concern for our patients, community, and employee&rsquo;s alike. We&rsquo;ve earned top honors for quality stroke care, gold level recognition for organ donation, and employing leaders in the field of cardiovascular and pulmonary rehabilitation, providing the highest quality level of care.<div>
Job Description</div><div>
Reporting to the Regional Director of Medical Staff Services, the Executive Administrative Associate performs multi-dimensional administrative tasks that require creativity and independent, discretionary judgment to meet the needs of the team. 
Manages a variety of medical staff meetings and projects, including the independent performance of a wide range of complex administrative assistant duties and a multitude of office procedures in support of the Medical Staff Officers and the Medical Staff Offices in the Central Region. Serves as a liaison between medical staff members, medical staff services, other hospital departments, and administration to provide outstanding customer service and accepting responsibility to build and maintain relationships that are equally respectful to all. 
 
The value you&rsquo;ll bring to the team: 
 
Demonstrates Hartford Healthcare&rsquo;s core values of Caring, Equity, Excellence, Integrity and Safety. 
Examples of daily duties include, but are not limited to, coordinating the Central Region Credentials Committee and Medical Executive Committee meetings, including minute taking and distribution; maintains and protects the confidential records of proceedings. Forwards recommendations and follow-up, submission of all minutes to the Medical Staff Office. Coordinating the Central Region Board of Directors Credentialing Committee Zoom meetings and minutes, ensuring accuracy of information submitted to the Board of Directors. 
Maintains up to date knowledge regarding the Medical Staff Bylaws, Credentialing Policy, Peer Review Policy and General Rules and Regulations. Serves as a knowledgeable resource. Educates medical staff leaders, hospital personnel and administrators as necessary and/or requested. Other duties may include sending out and processing the intake of applications, coordinating Medical Staff events, annual Medical Staff dues and assisting with day to day credentialing matters. This is a highly visible, fast-paced and fun position for the right person. 
Ability to travel between Hospital of Central Connecticut and Midstate Medical Center is required.</div> 
<h3 class="jobSectionHeader">
Qualifications</h3> 

Qualifications

High School diploma required. Additional education preferred. Five years previous high-level administrative experience. Proficiency in the use of the personal computer. Excellent communication skills, both written and verbal. High degree of confidentiality.

MidState Medical Center is part of Hartford HealthCare, a system that includes 7 acute care hospitals, a comprehensive Behavioral Health Network, Home Care services, Senior Services, and an extensive Medical Group network. Hartford HealthCare&rsquo;s unified culture enhances access, affordability, equity and excellence. Its care-delivery system of over 37,000 employees&mdash; in more than 500 locations serving 185 towns across Connecticut offers unparalleled expertise-touching more than 23,000 lives every single day. Here you&rsquo;ll learn, grow, and contribute to healing and health as part of one of Connecticut&rsquo;s premier health systems. No matter where you work in the Hartford HealthCare system, you're connected to the team that's redefining care. Start here, where every moment matters.</div>

Administrative Associate IV - Medical Staff Office

<div>Location Detail: 9 Farm Springs Rd Farmington (10566)
Work where every moment matters. 
 
Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut&rsquo;s most comprehensive healthcare network. 
 
The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization. 
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.
Position Summary:
The Customer Service Dispute Resolution Analyst is responsible for analysis, investigation and resolution of all customer service requests, system-wide requiring a second level review. This individual will be responsible for assessing the patient&rsquo;s complaint from a holistic perspective, taking into account the charging, billing, documentation, reimbursement, and posting while using an interdisciplinary approach with other departments both within and outside of Revenue Cycle. This individual must possess the critical thinking skills required when determining appropriate escalation to the next level for unresolved and/or outstanding circumstances warranting further involvement of senior leadership. Keeping all parties involved and updated throughout the research phase as well as once finalized. Excellent communication skills will be paramount for interaction with patients and colleagues, including the ability to de-escalate patients, show empathy and compassion, speak professionally, in a manner best suited to the recipient. In addition, educating patients on the intricacies of the billing and reimbursement in healthcare and the resulting patient balances will be an important component of the position. This individual must utilize experience from multiple facets within the healthcare revenue cycle, including, but not limited to: A/R, Government and Commercial Insurance, Federal and State Regulations, self-pay billing and collections, etc. The Dispute Resolution Analyst must exhibit initiative to research and resolve an issue to completion on the patient&rsquo;s behalf.
Position Responsibilities:
Key Areas of Responsibility
1. Responds and takes action related to calls, emails, and faxes related to patient billing in a timely and professional manner. Uses a patient-centric approach to answer questions and provide information.
2. Understands healthcare billing and payer regulations to effectively communicate with patients about charges, payments and adjustments on their account.
3. Investigates and analyzes patient inquiries/disputes surrounding charging, coding, payments, locations, services, insurance coverage, etc. Works with individuals when appropriate at various levels of the organization to find resolution on patient disputes. This includes managers, directors, clinicians, etc.
4. Maintains thorough, organized, updated electronic listing of dispute statuses, accessible to management at any time.
5. Establishes and maintains successful communication and interaction with members of departments vital to successful patient resolution, including, but not limited to: Patient Relations, Privacy and Compliance, Risk Management, HIM, Charge, A/R Follow Up, Denials, Coding, Remit, Site Managers, Practice Managers, as well as Vendor Contacts and Liaisons.
6. Takes ownership of all escalated patient complaints and their resolution, ensuring adherence to timely, compliant and quality standards set by the department leadership team.
7. Directs inquiries to appropriate departments if not related to insurance and patient balances.
8. Works directly with the Customer Service Manager to identify trends, provide improved education, scripting etc. to prevent similar situations and improve patient experiences.
9. Identifies barriers to efficient departmental operations and takes an active role in developing appropriate solutions using the H3W model.
10. Must be knowledgeable about Epic Navigation and all self-pay workflows within the department. Ability to analyze accounts related to other self-pay workflows as requested.
11. Researches and updates self-pay accounts (processes credits, return mail, bankruptcy, addresses, insurances, etc), processing financial assistance applications, and assists with Independence at Home billing.
Working Relationships:
This Job Reports To: Manager, Customer Service<h3 class="jobSectionHeader"> 
Qualifications</h3> 

Education<ul><li> Minimum: Associates Degree</li><li> Preferred: Bachelor&rsquo;s Degree</li></ul>
Experience:<ul><li> Minimum: 3-5 years of experience including insurance and self-pay billing, remit processing, patient access and/or collections experience.</li><li> Preferred: Minimum of 1 year of experience in a multi-entity system with EPIC. Previous experience in patient relations or customer service for a healthcare entity.</li></ul>
Language Skills:<ul><li> Minimum: Fluent in English</li><li> Preferred: Fluent in English, Spanish and Polish</li></ul>
Knowledge, Skills and Ability Requirements:<ul><li> Outstanding customer service and interpersonal skills.</li><li> Superior communication, organizational, and analytical skills.</li><li> Understanding of Hospital and Professional revenue cycle.</li><li> Ability to work in a high volume setting and respond to patient inquiries in a timely manner.</li><li> Ability to identify and communicate payer and/or system trends.</li><li> Knowledge of payer contracts, regulations and guidelines, as well as State and Federal laws relating to billing, collection, and financial assistance procedures.</li><li> Familiar with medical and insurance terminology.</li><li> Proficient in the use of a computer and relevant hospital software applications.</li></ul>
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge &ndash; helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.</div>

Cust Svc Dispute Resol Analyst / PA Customer Service

<div>Location Detail: NAT 934 N. Main St Danielson (10163)
Shift Detail: 10-month school calendar schedule
Be creative, shape the future!
Do you have an interest and desire to build community; maintain a strong, positive and engaging school culture?
Natchaug Hospital Clinical Day Treatment Schools are looking for Teachers that want to be part of a collaborative, interdisciplinary team working for the best interests of students academically, clinically and transitionally.
At Natchaug Hospital, we are focused on supporting our colleagues.
What our Teachers love about Natchaug Hospital:
<ul><li> Tuition Assistance up to $5,250.00 after six months of employment and up to 40% tuition discounts with partnering institutions for colleague AND dependents</li><li> Employee assistance and wellness programs including a strong focus on promoting mental health</li><li> School year calendar with Paid time off and health insurance packages</li><li> 401(k) plan with employer match up to 7%</li><li> Discounts on services, products and optional coverages &ndash; movie tickets, pet insurance, travel and more!</li></ul>
Natchaug Hospital is Eastern Connecticut&rsquo;s leading provider for children, adolescents and adults with mental illness and substance abuse addictions. We offer a variety of programs including inpatient and outpatient behavioral health, residential treatment for court-involved teenage girls, geriatric services, clinical day treatment schools and chemical dependency services. Through our multi-site network of care, we constantly strive to meet its mission in helping people find their way while educating and empowering individuals to participate in their own care and recovery.
The schools are located at six sites throughout Eastern Connecticut. Natchaug CDT offers special education services to students in grades 1&ndash;12 whose social, emotional or behavioral health problems prevent them from functioning successfully in a regular school environment. Each student&rsquo;s individual academic and clinical treatment plan is designed to address their special needs and return them to their regular schools as soon as possible.
The Teacher is responsible for classroom instruction for 6-8 students in a Clinical Day Treatment environment at Natchaug Hospital. These small classes and focused teams equate to successful student outcomes and a healthy work-life balance for staff. Coordinate academic expectations with the sending school district. Serve as the liaison between the home school and clinical staff.<h3 class="jobSectionHeader"> 
Qualifications</h3> 
<ul><li>Bachelor&rsquo;s degree required</li><li>
Current certification from the CT State Department of Education</li><li>
Current or pending special education certification required</li><li>
Experience working with children and adolescents in an educational setting (public or private).</li><li>
Experience working with children and/or adolescents with behavioral and emotional needs preferred</li><li>
Knowledge of education procedures for working with/teaching emotionally disturbed students, a plus</li><li>
Knowledge of special education laws and regulations, child and adolescent growth and development, and student learning styles, a plus</li></ul> 
Natchaug Hospital is part of Hartford HealthCare, a system that includes 7 acute care hospitals, a comprehensive Behavioral Health Network, Home Care services, Senior Services, and an extensive Medical Group network. Hartford HealthCare&rsquo;s unified culture enhances access, affordability, equity and excellence. Its care-delivery system of more than 40,000 colleagues&mdash; in more than 500 locations serving 185 towns across Connecticut offers unparalleled expertise - touching more than 23,000 lives every single day. Here you&rsquo;ll learn, grow, and contribute to healing and health as part of one of Connecticut&rsquo;s premier health systems. No matter where you work in the Hartford HealthCare system, you're connected to the team that's redefining care. Start here, where every moment matters.</div>

Classroom Teacher - Behavioral Health Education

Join Hartford HealthCare and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Hartford HealthCare

ABOUT_COMPANY

Administrative Associate IV - Medical Staff Office

Cust Svc Dispute Resol Analyst / PA Customer Service

Classroom Teacher - Behavioral Health Education