Qureos Mentor

Hawaii Dental Service

<div><b>POSITION SUMMARY</b><div><div><div><div><div><p>
The Manager of Application Support develops and maintains strategic and long term information systems plans in support of the corporate mission. Oversees the daily activities associated with Hawaii Dental Service's application systems and other technology systems. Mentors and coaches IT team members in all activities required to meet the business&rsquo;s strategic goals. Serves as strategic partner with business units to investigate potential new software and provides user support and systems training.</p><div><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES</b></div><ul><li>
Management and Supervision - Manages, plans, organizes, trains, motivates and evaluates staff; including making hiring and termination decisions, assigning work, developing growth opportunities, conducting performance evaluations and taking corrective action. Communicates and assures that employees have a clear understanding of performance expectations and responsibilities.<ul><li>
Supervises and manages Business System Analysts.</li></ul></li><li>
Departmental Goals - Effectively communicates to staff and monitors the stretch goals/performance measures and standards for the department in alignment with company-wide objectives/goals.<ul><li>
Defines standards for software across the organization working in partnership with user departments.</li><li>
Team shall serve as IT advisors for business units.</li><li>
Team shall provide application and business system workflow support. Manager and team members will be well versed in business workflows and how IT systems can improve the efficiencies and effectiveness of these workflows.</li><li>
Work in collaboration with internal and external software developers to improve software to better serve business units.</li></ul></li><li>
Policies / Procedures Manual - Assists with the development and maintenance of departmental procedural manuals.</li><li>
Effectiveness / Efficiencies - Ensures effective work processes and systems maximize operating efficiencies and increase the value of services provided in alignment with company goals and objectives.<ul><li>
Leads application projects to ensure HDS systems provide reliable, and effective capabilities to stakeholders while remaining secure and auditable.</li><li>
Incorporate continuous improvement processes in the use of applications within the HDS environment.</li></ul></li><li>
Internal Controls / Compliance - Ensures controls satisfy operational/compliance risk requirements and data integrity.<ul><li>
Ensures the integrity and security of all application systems. Works with vendors, contractors, and staff to ensure that application systems are configured properly and used in a manner that maintains the integrity and security of the systems and their associated data.</li><li>
Ensures compliance with HIPAA and other regulations regarding technology solutions. Keeps up to date with current regulations, performs risk assessment, and implements the appropriate mitigating controls to address identified areas of risk. Performs periodic reviews of controls to ensure compliance with HDS policies and procedures. Identify areas where re-training or procedure changes may be necessary.</li></ul></li><li>
Customer Service (Internal / External) - Monitors productivity and performance while ensuring professionalism, quality, timeliness and accuracy in accordance with overall company-wide objectives to ensure positive working relationships with internal and external customers.</li><li>
Other Duties and Responsibilities - Serves as a strategic partner with business units to investigate new software that may be applicable to HDS' business needs.</li></ul><div><b>
MINIMUM QUALIFICATIONS </b><b>AND EXPERIENCE</b></div><div><b>
Education</b></div><div>
Bachelor&rsquo;s degree in Computer Science, Engineering, Business, Healthcare, or related field; OR combination of equivalent education and experience.</div><div></div><div><b><br>
Experience</b></div><ul><li>
Four (4) to five (5) years progressively responsible management or project leader experience, preferably in the areas of information systems management, systems analysis or a comparable work environment.</li><li>
Experience with cloud analytics, specifically Tableau, is preferred.</li><li>
Familiarity with Salesforce is desirable.</li></ul><div><b>
Skills and Knowledge</b></div><ul><li>
Ability to organize, analyze and solve complex problems with attention to detail and accuracy.</li><li>
Ability to handle multiple tasks and prioritize with some distractions.</li><li>
Ability to handle information in a confidential manner and maintain compliance with HDS policies and federal/state laws.</li><li>
Ability to communicate both orally and in writing with all levels of staff, customers, and vendors on sensitive matters.</li><li>
Ability to translate technical concepts into non-technical terms.</li></ul><p></p><div><div><b><i><br>
Note</i></b><b><i>: The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Hawaii Dental Service has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.</i></b></div></div></div></div></div></div></div></div>

Manager, Application Support

<div><b>POSITION SUMMARY</b><div>
The Director of Information Technology provides vision, leadership, and direction for the IT function to ensure alignment with organizational goals and business strategy. This role oversees enterprise technology strategy, infrastructure, cybersecurity, compliance, and digital transformation initiatives. The Director is responsible for leading IT teams in delivering secure, reliable, and innovative technology solutions that enhance business performance, safeguard organizational data, and improve customer and employee experiences.</div><div></div><div><b><br>
ESSENTIAL DUTIES AND RESPONSIBILITIES</b></div><ul><li>
Effectiveness/Efficiencies&ndash; Develops, implements, evaluates and recommends best practices to ensure effective work processes and systems, maximize operating efficiencies and increase the value of services provided in alignment with department and company goals and objectives.<ul><li>
Oversee IT operations, including enterprise applications, cloud services, databases, networks, and data centers.</li><li>
Ensure reliability, scalability, and security of IT infrastructure across on-premise, cloud, and hybrid environments.</li><li>
Drive operational excellence through automation, monitoring, and process optimization.</li></ul></li><li>
Internal Controls/Compliance&ndash; Develops, implements, evaluates and recommends controls to satisfy operational/compliance risk requirements, ensure data integrity and best practices. Keeps abreast of current regulations and compliance issues that may impact the department and company.<ul><li>
Serve as HIPAA Security Officer, ensuring resilience against evolving cyber threats.</li><li>
Develop, implement, and oversee cybersecurity strategies, governance, and risk management programs.</li><li>
Ensure compliance with HIPAA, PCI, SOC2, and other applicable regulations and frameworks (e.g., NIST, ISO, DDPA).</li><li>
Lead incident response and business continuity planning, including annual disaster recovery testing.</li></ul></li><li>
Management and Supervision<ul><li>
Supervisory<ul><li>
Supervises/Manages the following staff: Direct Reports: Manager of Technical Services, DBA team (2), and IT Security Analyst. Manages, plans, organizes, supervises, trains, motivates and evaluates staff; including making final hiring &amp; termination decisions, assigning work, developing growth opportunities, conducting performance evaluations and taking corrective action. Communicates and assures that employees have a clear understanding of performance expectations and responsibilities. Plans, directs and manages toward effective and appropriate activities and ensures satisfactory performance of those employees.</li></ul></li><li>
Budget<ul><li>
Develop, manage, and optimize the IT budget to balance costs, risks, and business value.</li><li>
Oversee vendor selection, contract negotiation, and performance management.</li><li>
Evaluate and adopt cost-effective technologies that provide measurable ROI.</li></ul></li><li>
Business Plan/Establish Departmental Goals<ul><li>
Lead, mentor, and develop IT managers and staff, fostering a culture of innovation, accountability, and continuous improvement.</li><li>
Define clear performance expectations, support career growth, and ensure succession planning for key IT roles.</li><li>
Partner with executive leadership to align IT initiatives with business priorities, growth strategies, and customer needs.</li><li>
Develop and communicate a clear IT roadmap that balances innovation, cost-effectiveness, and security.</li><li>
Drive digital transformation efforts, including adoption of cloud services, AI, automation, and modern workplace technologies.</li></ul></li><li>
Policies/Procedures<ul><li>
Lead the development and enforcement of IT policies, procedures, and standards.</li><li>
Maintain strong internal controls to safeguard data integrity and compliance.</li><li>
Guide executives on IT best practices, emerging risks, and strategic opportunities.</li></ul></li></ul></li><li>
Other Duties and Responsibilities<ul><li>
Customer Service (Internal/External)<ul><li>
Plans, directs and manages the activities related to the department. Monitors productivity and performance while ensuring professionalism, quality, timeliness and accuracy in accordance with overall company-wide objectives to ensure positive working relationships with internal and external customers.</li></ul></li><li>
Innovation &amp; Continuous Improvement<ul><li>
Evaluate new and emerging technologies for their applicability to business challenges and opportunities.</li><li>
Promote collaboration and alignment across IT, business units, and executive leadership.</li></ul></li></ul></li></ul><div><b>
MINIMUM QUALIFICATIONS AND EXPERIENCE</b></div><div></div><div><b><br>
Education</b></div><p>
Bachelor&rsquo;s degree in Management Information Systems or Computer Science or related field of study or an equivalent combination of education, training or working experience.</p><div></div><div><b><br>
Experience</b></div><p>
Ten (10) years of progressively responsible management experience, preferably in the areas of information technology, systems analysis or a comparable work environment.</p><div></div><div><b><br>
Skills and Knowledge</b></div><ul><li>
Ability to organize, analyze, and solve complex problems with attention to detail and accuracy.</li><li>
Ability to handle multiple tasks and prioritize with some distractions to produce expected outcomes under strict time constraints.</li><li>
Ability to handle information in a confidential manner and maintain compliance with HDS policies and federal/state laws.</li><li>
Technical knowledge of computer applications for problem-solving (prefer working knowledge of Microsoft Office products).</li></ul><div><b><i>
Note</i></b><b><i>: The above information in this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Hawaii Dental Service has the right to add to, revise, or delete information in this description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.</i></b></div></div>

Director, Information Technology

Join Hawaii Dental Service and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Hawaii Dental Service

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Manager, Application Support

Director, Information Technology