Urwah Admin

Hays

<div>
 
 Responsibilities:
 
 <ul>
 <li>
 Deliver customer onboarding and training support, ensuring successful adoption of systems and platforms / Execute operational tasks on cloud-hosted user platforms based on customer requests, ensuring reliability and availability
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 Continuously perform system monitoring to ensure uninterrupted service availability / Perform independently incident management and troubleshooting, ensuring timely resolution and minimal service disruption
 </li>
 <li>
 Support problem management and bug fix activities, contributing to sustainable solutions and prevention of recurrence / Support quality enhancement initiatives to improve system performance and customer satisfaction
 </li>
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 Coordinate with development teams and L3 support, ensuring efficient escalation handling and resolution of complex issues
 </li>
 <li>
 Support and track compliance with service agreements (SLAs) and KPIs
 </li>
 <li>
 Support the design and optimization of Jira Service Management (JSM) portals and ticket workflows to improve service efficiency and user experience
 </li>
 <li>
 Contribute to the continuous refinement and improvement of operational processes to enhance scalability and robustness
 </li>
 <li>
 Support the preparation and presentation of operational reports, including KPI tracking, incident analysis, and improvement actions
 </li>
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 Support and participate in customer quality meetings, ensuring transparency and alignment on service performance
 </li>
 <li>
 Perform root cause analysis (RCA) for incidents and recurring issues, supporting the implementation of preventive measures
 </li>
 </ul>
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 Master&rsquo;s or bachelor&rsquo;s degree in computer science, communication or similar / Experience in cloud connectivity in automotive or IOT complex architecture
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 <li>
 Experiences with electric vehicle architecture, infotainment, connectivity, over the air programming or vehicle diagnostics are an advantage
 </li>
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 Experience in operations, maintenance, or IT service management environments, ideally in cloud-based systems
 </li>
 <li>
 Strong understanding of incident management, problem management, and SLA/KPI
 </li>
 <li>
 Hands-on experience with AWS cloud platforms. and operational support of hosted applications appreciated. Other platforms&acute; knowledge is the plus / Hands-on experience with Jira Service Management (JSM) or comparable ticketing tools
 </li>
 <li>
 Ability to collaborate effectively with international DevOps teams and L3 support, including managing escalations
 </li>
 <li>
 Strong analytical skills with experience in root cause analysis and troubleshooting complex systems
 </li>
 <li>
 Solid reporting skills with the ability to translate operational data into actionable insights
 </li>
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 Ability to handle high-priority incidents (P1/P2) in a structured and calm manner / Structured, proactive, and solution-oriented mindset
 </li>
 <li>
 Fluent in English
 </li>
 </ul>
 
 
 
 
 Benefits:
 
 <ul>
 <li>
 30 days leave per year
 </li>
 <li>
 We will give you valuable tips and feedback on your application documents and interviews
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 We will create a candidate profile containing your strengths and potential and thus increase your chance of being placed in a position
 </li>
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 We actively present you to specialist departments and keep you updated on the application process
 </li>
 </ul>
 
 
 
</div>

Cloud Operations & Maintenance Engineer

<div>
 
 
 Your new company
 
 
 
 
 
 
 We are working with a cutting-edge, research-driven FinTech company backed by a prominent family office. Specializing in advanced, AI-powered investment and allocation strategies, they combine mathematical modeling, portfolio optimization, and risk analytics to build a sophisticated SaaS platform.
 
 
 As they scale their elite, Dubai-based AI engineering hub, they are seeking a structured, hands-on Head of Delivery to serve as the operational anchor of the team.
 
 
 
 
 
 
 
 
 
 Your new role
 
 
 
 As the Head of Delivery, you will act as the critical bridge between people, tech, and product. Sitting between senior management (the Group CFO and Director) and a highly talented technical team, you will be the operational backbone of the Dubai office.
 
 
 Your core responsibilities will include:
 
 <ul>
 <li>
 
 Owning Delivery:
 
 Chairing and leading recurring progress ("J-curve") meetings, tracking technical commitments relentlessly, and following up through to execution.
 </li>
 <li>
 
 Team Coordination:
 
 Coordinating a small, senior team of engineers and support staff, ensuring clear alignment between leadership and technical execution.
 </li>
 <li>
 
 End-to-End Recruitment:
 
 Leading the hiring lifecycle for top-tier technical and AI talent&mdash;screening, interviewing, and making clear hire/no-hire recommendations.
 </li>
 <li>
 
 Strategy &amp; Product Documentation:
 
 Turning rough internal directions into clear, exceptionally well-written documentation and positioning pieces for internal and external stakeholders.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What you'll need to succeed
 
 
 
 You do not need to be an engineer yourself, but you must be a masterful, structured coordinator who is highly comfortable working alongside technical minds.
 
 
 To be successful, you will need:
 
 <ul>
 <li>
 Proven experience in a delivery, operations, or program management role within a technology, software, or AI environment.
 </li>
 <li>
 Deep hands-on experience and working knowledge of
 
 Kanban and Scrum
 
 frameworks.
 </li>
 <li>
 Excellent technical literacy&mdash;the ability to understand engineering workflows, ask the right questions, and hold people to their commitments.
 </li>
 <li>
 A solid understanding of the
 
 finance industry, financial markets, or private equity
 
 (highly advantageous).
 </li>
 <li>
 Strong recruitment instincts with a confident ability to assess and judge technical candidates.
 </li>
 <li>
 Impeccable written and spoken English, paired with a calm, diplomatic, and self-directed personal style.
 </li>
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 A commitment to being based full-time, on-site in Dubai.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What you'll get in return
 
 
 
 
 
 
 This is a unique opportunity to join a highly specialized, well-backed entity at an exciting stage of product innovation. You will receive a highly competitive compensation package tailored to your experience. For the right international candidate looking to make a long-term commitment to Dubai, comprehensive relocation support is available.
 
 
 
 
 
 
 
 
 
 What you'll need to do now
 
 
 
 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, and a consultant will reach out to you should your profile look suitable, for a further discussion.
 
</div>

Head of Delivery - AI FinTech SaaS Platform

<div>
 
 Hays have partnered with a
 
 Private Equity Firm
 
 in
 
 Dubai
 
 who are seeking a
 
 Senior Accountant
 
 to support the Finance Department by handling both operational and reporting responsibilities for their group entities.
 
 
 
 
 
 The Senior Accountant will assume full responsibility for the financial accounting and reporting of the Middle East entities, including month‑end close, balance sheet reconciliations, VAT and other tax compliance, and coordination of statutory audits.
 
 
 
 
 
 This is an outstanding opportunity for someone who wishes to supervise entities under IFRS from A to Z.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Take end‑to‑end responsibility for a portfolio of Middle East entities, ensuring accurate and timely bookkeeping, cashbook entries, expenses and payroll recording, and posting of all required month‑end transactions (accruals, deferred charges, interest, loans, FX, etc.).
 </li>
 <li>
 Review accounting entries and provide day‑to‑day supervision, guidance and review of work performed by more junior colleagues (including those based in other locations).
 </li>
 <li>
 Perform balance sheet and P&amp;L reconciliations, including intercompany reconciliations with foreign group entities, as well as bank reconciliations.
 </li>
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 Prepare annual accounts mappings, interim solvency statements and support the year‑end process, including assessment of impairments of investments in cooperation with the Group finance team.
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 Prepare reporting deliverables in line with group deadlines and instructions.
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 Analyse legal documentation (sale and purchase agreements, loan agreements, intra‑group arrangements, management fee agreements, etc.) to ensure appropriate accounting treatment.
 </li>
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 Work closely with external and internal auditors, acting as the key local point of contact for audit queries related to the Middle East entities.
 </li>
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 Prepare VAT and other indirect tax returns (monthly, quarterly and annual) and support follow‑up with local tax advisers/authorities where required.
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 Assist with the preparation of other regulatory and statistical returns applicable in the region.
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 Set up and review local and international payments in various e‑banking platforms, ensuring adequate controls and approvals.
 </li>
 </ul>
 
 
 
 
 
 Requirements to apply:
 
 
 <ul>
 <li>
 Bachelor's degree in Accounting, Finance or related field is a must.
 </li>
 <li>
 ACCA, CPA, CA is strongly preferred.
 </li>
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 Minimum 5 years relevant accounting experience, within Private Equity, Family Office, Investment Banking or multi-entity environments.
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 Strong understanding of accounting and financial reporting principles.
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 Fluency in English is essential.
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 You must have strong Excel skills and experience with NetSuite is advantageous.
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 A pro-active and team-oriented attitude, with a positive and open-minded approach.
 </li>
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 High attention to detail is key.
 </li>
 </ul>
 
 
 
 
 The organisation is offering a competitive benefits package.
 
 
 
 
 
 If you meet the criteria above, please apply directly through the advert.
 
</div>

Senior Accountant

<div>
 
 
 Your new role:
 
 
 
 This role sits within a highly respected private investment firm in the DIFC. Who are looking for a top tier EA to support a high-level Executive.
 
 
 
 
 
 
 About the role:
 
 
 <ul>
 <li>
 Deliver high-level administrative support to senior leadership within a fast-moving investment environment
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 Oversee and prioritise executive inboxes, ensuring timely and appropriate responses
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 Act as a central liaison for internal teams, clients, and external stakeholders
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 Manage complex schedules, coordinating meetings, governance forums, and key business activities
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 Prepare and distribute presentations, reports, briefing notes, and professional correspondence
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 Organise international and domestic travel, including detailed itineraries and logistics
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 Support investment committees and leadership meetings through agenda planning, documentation, and follow-up actions
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 Coordinate performance review cycles, including scheduling discussions and stakeholder alignment
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 <li>
 Maintain strict confidentiality when handling sensitive business and personnel information
 </li>
 <li>
 Ensure structured record-keeping and efficient information management systems
 </li>
 </ul>
 
 
 
 
 
 What you will need:
 
 
 <ul>
 <li>
 Experience as an EA in the region, supporting a high-level executive at a high-volume capacity.
 </li>
 <li>
 You will ideally have experience within a financial services company, or professional services environment.
 </li>
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 Experience in managing multiple priorities, administrative coordination, and logistics
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 Well-organised, detail-oriented, ability to multi-task
 </li>
 <li>
 Strong English written and verbal communication skills
 </li>
 </ul>
 
 
 
 
 
 What you will get in return:
 
 
 <ul>
 <li>
 Excellent opportunity to work for a well-established firm, with a strong standing in the industry.
 </li>
 <li>
 Attractive salary and overall package on offer, with great benefits
 </li>
 <li>
 Ability to enhance and develop your career and skills further
 </li>
 <li>
 Work out of a stunning office, with a prime location in DIFC, with hybrid flexibility
 </li>
 </ul>
 
 
 
 
 
 What to do now:
 
 
 
 If this role sounds of interest, please apply with a copy of your updated CV to be reviewed further.
 
</div>

Executive Assistant

<div>
 
 The Social-First Self-Shooter is a Doha-based role on a six-month fixed-term contract, bringing a slate of exciting projects to life across Zinc&rsquo;s social channels.
 
 
 Working on the ground in Qatar from the beginning of July, you&rsquo;ll capture content across interviews, behind-the-scenes moments and live activity &ndash; turning real moments into thumb-stopping social content. This is a hands-on, end-to-end role for a confident self-shooter who spots a great shot before anyone else does, and who thinks in Reels rather than just footage.
 
 
 Working closely with Zinc&rsquo;s Marketing team, you&rsquo;ll own content from capture through to edit and delivery, ensuring everything is creative, timely and optimised for the channels it lives on.
 
 
 
 
 
 
 
 
 
 Content Capture
 
 
 <ul>
 <li>
 Self-shoot a range of content on location across Doha and the wider region, including interviews, behind-the-scenes, events and supporting footage.
 </li>
 <li>
 Spot and capture spontaneous, in-the-moment opportunities that bring projects and stories to life.
 </li>
 <li>
 Operate your own camera kit confidently and independently, managing framing, lighting and sound on the move
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 </ul>
 
 
 
 
 
 .
 
 
 
 
 Editing &amp; Post-Production
 
 
 <ul>
 <li>
 Edit and package content for social, optimised for each platform and format.
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 Cut Reels, shorts and vertical-first content that stops the scroll and drives engagement.
 </li>
 <li>
 Manage and organise footage, ensuring assets are backed up, labelled and easy to retrieve
 
 .
 
 </li>
 </ul>
 
 
 
 
 
 Social &amp; Channels
 
 
 <ul>
 <li>
 Develop content ideas with the platform in mind, thinking natively in Reels, Stories and short-form videos.
 </li>
 <li>
 Apply a strong understanding of social media channels, trends and best practice to maximise reach and engagement.
 </li>
 <li>
 Work closely with the Marketing team to ensure content aligns with clients &amp; or Zinc&rsquo;s tone of voice, brand standards and campaign goals
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 </ul>
 
 
 
 
 
 On the Ground
 
 
 <ul>
 <li>
 Act as Zinc&rsquo;s eyes and ears on location, working flexibly across changing schedules and shoot environment.
 </li>
 <li>
 Travel to filming locations across Doha and the region as required.
 </li>
 <li>
 Collaborate with producers, talent and local teams, communicating fluently in both Arabic and English
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 <li>
 A confident self-shooter with your own camera kit.
 </li>
 <li>
 Fluent in both Arabic and English &ndash; written and verbal
 </li>
 <li>
 Genuinely creative, with the instinct to think in Reels, not just footage.
 </li>
 <li>
 Proven ability to edit content for social media.
 </li>
 <li>
 Strong understanding of social media channels, formats and trends
 </li>
 <li>
 A valid driving license
 </li>
 <li>
 Experience producing content for brands, broadcasters or social-first campaigns (desirabable).
 </li>
 <li>
 Familiarity with the Qatar / GCC market and culture (desirable)
 </li>
 </ul>
 
 
 
 
 
 Personal Attributes:
 
 
 <ul>
 <li>
 Proactive and able to work independently on the ground
 </li>
 <li>
 Quick to spot a great shot and turn it around at pace.
 </li>
 <li>
 Comfortable in a fast-paced, changing environment.
 </li>
 <li>
 Culturally aware and confident working across Arabic and English-speaking teams
 </li>
 <li>
 Reliable, organised and professional.
 </li>
 <li>
 Eager to learn and grow within an international media business.
 </li>
 </ul>
</div>

Social First Self Shooter - 6 Months contract