Qureos Mentor

HCLTech

<div>
 
 HCLTech is looking for a highly talented and self- motivated Robotics Engineering Technician to join it in advancing the technological world through innovation and creativity.
 
 
 
 
 
 
 Job Title:
 
 Robotics Engineering Technician
 
 
 
 Job ID: 57881
 
 
 
 
 Position Type:
 
 Full-time
 
 
 
 Location: Mountain View CA
 
 / Onsite
 
 
 
 
 
 
 Role/Responsibilities
 
 
 
 Proven experience in electromechanical assembly, preferably with high-precision or tight-tolerance systems.
 
 
 
 
 
 Strong technical proficiency in reading and interpreting detailed engineering documentation (blueprints, schematics).
 
 
 
 
 
 Demonstrated expertise in soldering and electrical wiring techniques.
 
 
 
 
 
 Familiarity with standard test equipment such as oscilloscopes and electronic voltmeters.
 
 
 
 
 
 Experience with process improvement, jig/fixture design, or manufacturing efficiency projects is a plus.
 
 
 
 
 
 Excellent attention to detail and strong manual dexterity.
 
 
 
 
 
 Ability to work independently and as part of a technical team.
 
 
 
 
 
 
 
 Pay and Benefits
 
 
 
 
 
 Pay Range Minimum: 68,000 per year
 
 
 
 
 Pay Range Maximum: $105,000 per year
 
 
 
 
 
 
 
 HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to
 
 secure@hcltech.com
 
 for investigation.
 
 
 
 
 
 
 
 Compensation and Benefits
 
 
 
 
 A candidate&rsquo;s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death &amp; dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
 
 
 
 
 
 
 
 How You&rsquo;ll Grow
 
 
 
 
 
 
 At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.
 
</div>

Robotics Engineering Technician

<div>
 
 
 Job Description
 
 
 
 
 
 
 HCLTech is looking for a highly talented and self- motivated
 
 Senior Manager / Senior Scrum Master
 
 to join it in advancing the technological world through innovation and creativity.
 
 
 
 
 
 
 Job Title:
 
 Senior Manager / Senior Scrum Master
 
 
 
 Job ID:
 
 75273
 
 
 
 Position Type:
 
 Full-Time Employment
 
 
 
 Location:
 
 Bolingbrook, Illinois USA
 
 
 Hybrid / Onsite
 
 
 
 
 
 
 
 
 The Senior Project Manager is responsible for overseeing and managing projects while also serving as the Scrum Master, specializing in Project Management Change Management and Agile Methodology. The primary responsibilities include ensuring successful project delivery, effective change management, and adherence to agile methodologies.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead and manage project teams to deliver projects within scope, on time, and within budget
 </li>
 <li>
 Serve as the scrum master, facilitating agile ceremonies, removing impediments, and ensuring adherence to scrum principles
 </li>
 <li>
 Implement and oversee change management processes to effectively manage project scope changes
 </li>
 <li>
 Develop project plans, timelines, and milestones to track project progress and communicate updates to stakeholders
 </li>
 <li>
 Conduct risk assessments and develop mitigation strategies to address project risks
 </li>
 <li>
 Collaborate with cross functional teams to ensure alignment and successful project execution
 </li>
 <li>
 Monitor and report on project performance metrics to identify areas for improvement and optimize project delivery
 </li>
 </ul>
 
 
 
 
 
 Skill Requirements:
 
 
 <ul>
 <li>
 Expertise in scrum master practices, including facilitating scrum events, coaching the team, and removing obstacles
 </li>
 <li>
 In-depth knowledge of project management change management principles and methodologies
 </li>
 <li>
 Proficient in agile methodology, with the ability to effectively apply agile practices in project management
 </li>
 <li>
 Strong communication and leadership skills to guide project teams and collaborate with stakeholders
 </li>
 <li>
 Excellent problem-solving abilities and decision-making skills to address project challenges effectively
 </li>
 <li>
 Ability to prioritize tasks, manage time efficiently, and adapt to changing project requirements
 </li>
 <li>
 Detail oriented with strong organizational skills to ensure project deliverables meet quality standards
 </li>
 </ul>
 
 
 Other Requirements:
 
 
 <ul>
 <li>
 Project Management Professional (PMP), Certified Scrum Master (CSM), Agile Certified Practitioner (PMIACP)
 </li>
 <li>
 Agile methodology
 </li>
 <li>
 Confluence
 </li>
 <li>
 Waterfall
 </li>
 <li>
 Stakeholder Management
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Pay and Benefits
 
 
 
 <ul>
 <li>
 
 Pay Range Minimum: $
 
 84,000
 </li>
 <li>
 
 Pay Range Maximum: $
 
 202,000
 </li>
 </ul>
 
 
 
 
 
 
 
 
 HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.
 
 
 
 
 
 
 
 
 
 
 Compensation and Benefits
 
 
 
 
 A candidate s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death &amp; dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
 
 
 
 
 
 
 
 
 
 
 How You'll Grow
 
 
 
 
 At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.
 
 
</div>

Project Manager Scrum Master

Skill: Field Support TechnicianMinimum Experience 3+ Years of Field Services/Support TechnicianAs a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as desk side support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including but not limited to Audio Visual, Network (Date and voice), and Servers.<ul><li>As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:</li><li>Provide customer facing end-user support that includes:</li><li>Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.</li><li>Perform Break Fix, Desk Side Support, IMACD&rsquo;s, Data Migration, Refreshes, etc.</li><li>Perform onsite updates, Configuration changes, or Software installations.</li><li>Provide onsite technical assistance to End Users.</li><li>Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.</li><li>Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.</li><li>Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)</li><li>Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs</li><li>Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.</li><li>Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support</li><li>Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.</li><li>Provide On-call support if required outside business hours on a rotational basis</li><li>Provide Hand and Feet support for network data and voice devices</li><li>FSO Telecom task:</li><li>Installation of IP, wireless, Analog and Digital phones (Avaya, Nortel, Cisco, Siemens, Mitel etc.)</li><li>Configuration of phones using SOP and Phones movement.</li><li>Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.</li><li>Testing the cables using the tester for IP phone and TDM phones from patch panel to user&rsquo;s desk</li><li>Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool</li><li>Update the circuit inventory and vendor details for service provider to network voice team.</li><li>Coordination with local vendor for ISP, OEM, channel partner and different team</li></ul>Desired Qualifications:<ul><li>BS/BA in Computer Science, Information systems, or an equivalent combination of education or Experience</li><li>One to three years of experience in service delivery and End-user hardware and software Configuration troubleshooting.</li><li>Experience with various desktop systems, operating systems, and diverse technical environments.</li><li>Excellent customer service orientation and verbal communication skills.</li><li>Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.</li><li>Ability to install software for and troubleshoot a wide range of applications.</li><li>Analytical thinking and problem-solving ability.</li><li>CompTIA A+ certification or equivalent certification</li><li>Flexible for travelling to remote sites or cluster</li><li>Provide assistance for network relates issues</li><li>Should be able to lift weight up to 30 lbs at waist level</li><li>Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.</li><li>Testing the cables using the tester for IP phone and TDM phones from patch panel to user&rsquo;s desk</li><li>Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool</li><li>Update the circuit inventory and vendor details for service provider to network voice team.</li><li>Coordination with local vendor for ISP, OEM, channel partner and different team.</li></ul>HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation. A candidate&rsquo;s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death &amp; dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.Job Type: Full-timePay: $42,000.00 - $68,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>field service support technician: 3 years (Required)</li></ul>Work Location: On the road

Field Support Technician

<div>
 
 
 Saudi only
 
 
 
 
 IT SECTOR
 
 
 
 
 Job Title: Business Analyst, IT Technical Writer
 
 
 
 
 Location:
 
 Riyadh, KSA
 
 
 
 
 
 
 
 
 
 Description:
 
 
 
 The technical writer is responsible for creating, maintaining, and organizing clear, concise, and comprehensive technical documentation for a wide range of IT systems, processes, and procedures. This role is critical in ensuring IT Operational activities are well-documented, understood, and easily accessible to all relevant stakeholders, including IT staff, end-users, and management.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Develop and maintain various technical documents, including but not limited to:
 </li>
 <li>
 Policy and compliance documentation
 </li>
 <li>
 Process, Procedure, Runbooks, Standard Operating Procedures (SOPs)
 </li>
 <li>
 System architecture diagrams and descriptions
 </li>
 <li>
 User manuals and guides for internal IT tools and services
 </li>
 <li>
 Collaborate closely with IT Operations engineers, system administrators, network engineers, security specialists, and other subject matter experts (SMEs) to gather information and understand complex technical concepts.
 </li>
 <li>
 Participate in meetings, interviews, and workshops to extract necessary information for documentation.
 </li>
 <li>
 Translate complex technical information into easily understandable language.
 </li>
 <li>
 Ensure technical accuracy and completeness of all documentation.
 </li>
 <li>
 Proofread and edit documents for clarity, grammar, spelling, and adherence to company style guides.
 </li>
 <li>
 Translate English documents to Arabic and vice versa
 </li>
 <li>
 Conduct regular audits of existing documentation to ensure accuracy and relevance.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 
 Saudi only
 
 </li>
 <li>
 Years of Exp.: 4 -10y overall &amp; 4-7y relevant
 </li>
 <li>
 Minimum bachelor's degree
 </li>
 <li>
 Excellent Written and Verbal Communication: both English and Arabic
 </li>
 <li>
 Strong understanding of IT operations concepts and terminology (e.g., incident management, change management, problem management,
 
 ITIL/ITSM
 
 )
 </li>
 <li>
 Proven experience documenting IT infrastructure, systems, and processes (e.g., networking, servers, cloud platforms, databases, security, monitoring tools).
 </li>
 <li>
 Proficiency with documentation tools (e.g., Confluence, SharePoint, Microsoft Word)
 </li>
 <li>
 Experience with diagramming tools (e.g., Visio, Lucidchart)
 </li>
 </ul>
</div>

Business Analyst

Job description:THIS IS An ENTRY LEVEL 100% IN-PERSON ROLE:<ul><li>TROUBLESHOOTING KNOWLEDGE</li><li>SYSTEM SOFTWARE KNOWLEDGE (Recall Updates)</li></ul>Core skills Preferred:Understanding Vehicle Networks &amp; Protocols (like CAN), knowledge of AUTOSAR &amp; ISO 26262 Safety, strong Problem-Solving &amp; Debugging, plus foundational Electrical/Electronics Know-How &amp; Automotive Domain to build safe, reliable software for vehicle systems.Automotive software systems with its functionality<ul><li>Here at HCL, we are seeking skilled mechanics with advanced troubleshooting and diagnostic capabilities. If you are the mechanic in the shop that solves the impossible, we would love to hear from you. Are you looking for a break from shop life. Are you interested in an office position that requires your skills and talents. If you are an aspiring mechanic B level or higher, we would love to hear from you.</li><li>Provide initial response to the dealers, acknowledging the issue</li><li>Provide a solution to the dealers and technicians over the phone, e-mail and through the Global Technical Assistance Center (GTAC) system</li><li>Simple to complex issues handling inquiries from the dealers and technicians with high accuracy and efficiency</li><li>You will ensure compliance to all company and business policies, administer all open requests, and ensure appropriate escalations or closure of the requests</li><li>You should have a working knowledge on automotive hardware, software issues, causes and remedies</li><li>You will learn and process all software systems and related hardware in-scope</li><li>You should ensure seamless and friction-less issue closure with focus on the accurate and timely solution provided to the Technicians</li><li>Review and validate TSR&rsquo;s (Technical Service Requests) from dealers/technicians including validating issue related historical data and information in client systems</li><li>Escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets</li><li>Respond and act in a timely professional manner any escalations received</li><li>You will document and maintain contact records, solutions and troubleshooting steps for future reference.</li><li>You will provide training and guidance to dealer technicians on best practices for software updates and module integration.</li><li>You will stay up to date with new vehicle technologies, software releases and diagnostic tools.</li><li>You will use remote diagnostic tools to analyze and address vehicle system issues and help troubleshoot advance vehicle system faults.</li><li>High School Diploma or equivalent</li><li>ASE certification in Electrical Preferred</li><li>ASE certification in Gasoline Engines Preferred</li><li>ASE certification in Diesel Engines Preferred</li><li>ASE certification in L2 Preferred</li><li>12 VDC circuits, CAN</li><li>Familiarity with remote support tools and cloud based diagnostics platforms.</li><li>Experience in OEM or Tier 2,3 technical support.</li><li>Reading wiring diagrams</li><li>Reading repair manuals</li><li>Trouble shooting electrical faults</li><li>Use of multi-meter and power-probe</li><li>Use of oscilloscope</li><li>Use of scan tool/laptop</li><li>Ability to pin out wiring harness</li><li>Ability to trace wiring harness</li><li>Understanding of DTCs type and hierarchy</li><li>Use of live data and PIDS</li><li>Effective verbal and written communication</li><li>Windows/Microsoft word, excel</li></ul>We are a group of highly motivated and dynamic individuals supporting a leading Global Automotive Manufacturer for its vehicle software related repairs for dealers and techniciansProvide enhanced rapid response to Product Support and Software Technical Service SupportOur team&rsquo;s principle is to put integrity in everything we do, which is supported by our HCL valuesOur culture of fostering creativity, valuing diversity, encouraging ideas and an all-embracing workforce team keeps us competitive and provides equal opportunities for allWe invest in building long lasting relationships with our employees, as we champion a people first culture from within, and support their development and progression in the organization.Over the past decade, HCL has been one of the fastest growing technology companies in the world.What has been the source of HCL&rsquo;s success? A combination of unparalleled technical expertise and a unique management philosophy called Employees First.At HCL, employees at all levels of the organization are &ldquo;Ideapreneurship,&rdquo; empowered &ndash; to develop innovative solutions to operational and customer challenges. As a global company and G2000 organization, HCL Technologies brings IT and engineering services expertise under one roof to solve complex business problems for its clients.Work life balance is one of the best reasons employees prefer working for HCL. Being considered as one of the best tech companies globally; employees believe that the HCL's brand name not only opens up the world of opportunities but also adds value to their professional career.Job Type: ContractWork Location: In person<ul><li>Automotive software modules, and experience handling customer complaints</li><li>As a Diagnostic Support Specialist for Automotive Software modules/Product support, you will be responsible to provide support to Client dealerships after diagnosing the complex software and hardware issues related to specific vehicle modules and systems</li><li>Seek the support from other Client internal departments concerned with diagnosis, (Engineering, Quality, Client Customer Service Department etc)</li><li>Provide quick and effective resolutions to dealer&rsquo;s Technician to prevent development of a backlog</li><li>Provide a solution to the dealers and technicians over the phone, e-mail and through the Technical Assistance Center system</li><li>Document cases using client&rsquo;s tracking systems (TAC and Jira)</li><li>Monitor and report case progress, trends, and case load management</li><li>Document root cause fixes in the relevant client systems</li><li>Assist in development of preventive recurrence process and actions</li><li>Support client management to direct the needs of the service to ensure a high quality, continuously improving service</li><li>Collaborate with module Engineers to identify existing or new issue</li><li>Identify the ECU Software for all ECUs on the target vehicles</li><li>Recognize the dependencies of other ECU Software to be updated along with Infotainment and Connectivity modules</li><li>Collaborate with Over the Air Software deployment teams to deploy Infotainment and Connectivity module Software and other dependent ECU Software as needed to the targeted vehicles</li><li>Investigate mis-build or incorrect configurations contributing to module programming issues</li><li>You will use deductive reasoning to make sound business decisions</li><li>You will follow best practices and work cross-functionally with multiple teams to complete the assigned tasks and other daily job functions</li><li>You will be required to multitask between tools in maintaining TSR (Technical Service Request) databases, validating input information and verifying towards solutioning with high attention to detail and sense of urgency</li><li>You will ensure compliance to all company and business policies, administer all open requests, and ensure appropriate escalations or closure of the requests</li><li>You should have working knowledge on automotive hardware, software issues, causes and remedies</li><li>You should ensure seamless and friction-less issue closure with focus on the accurate and timely solution provided to the Technician</li><li>You will learn and process all software systems and related hardware in-scope</li><li>Review and validate TSR&rsquo;s from dealers/technicians including validating issue related historical data and information in client systems</li><li>Escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets</li><li>Respond and act in a timely professional manner any escalations received</li><li>Experience in handling complaints, driven to deliver an excellent customer experience through resolutions and adherence to response times</li><li>Experience working and managing communications, with multiple cross-functional teams/stakeholders</li><li>Has experience in participating with process improvement projects (contributor/participant)</li><li>Team oriented/team player</li><li>Situational/contextual awareness with the ability to assess the impacts of issues being sought for a support</li><li>Excellent critical and analytical thinking</li><li>High attention to detail, and high level of professionalism</li><li>Proactive, self-motivated, self-starter, minimal supervision</li><li>Excellent analytical skills and strong decision-making skills committed to resolution and compliance</li><li>Excellent communication skills</li><li>Strong organizational, time and workflow management skills</li><li>Automotive Helpdesk</li><li>Automotive Technician</li><li>Automotive Diagnostic Support</li><li>Trouble shooting Automotive controls</li><li>Vehicle support system</li><li>Automotive sensors</li></ul>Pay Range Maximum: $20 per hourHCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.A candidate&rsquo;s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role may be eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death &amp; dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.<ul><li>Seniority LevelEntry level</li></ul>Job Type: ContractWork Location: In personJob Type: Full-timePay: $19.00 - $20.00 per hourWork Location: In person

Technical Support Specialist - Automotive

<div></div><div><div><div>Cairo
</div></div><div><div>Egypt
</div></div><div>Job Family
<div>Delivery Operations (Non-Voice)
</div></div><div>No. of Positions
<div>1</div>
</div><div>Job Description (Posting).
<div>Title : Fuels Dispatcher - Customer Service
 
Location : Terminal dispatching points
 
Purpose :
<ul><li>Ensure the flawless execution of all fuel orders to customers as per company polices
</li><li>Ensure well controlled and safe operations
</li><li>Practice and promote safety, controls integrity, customer care, efficiency and continuous improvement.
</li></ul>Responsibilities
<ul><li>Administrate the physical loading of products and delivery activities performed by hauliers and COT Trucks
</li><li>Handle real time operational problems with clear communication to all the involved parties
</li><li>Performs the required check before loading shipment to avoid truck overweight cases.
</li><li>Handled exceptional cases of returned deliveries and LOVs as per process.
</li><li>Timely report cases that require error corrections and ensure appropriate documentation,</li><li>
Review and execute delivery plan for delivered customer and planning list for pickup customers. Ensuring timely delivery and accurate stocks.
</li><li>Handle and timely report of operational products shortages, truck availability, terminal problems.
</li><li>Handle services from/to
</li><li>Generate and administrative truck load confirmation, delivery confirmation, and delivery documents.
</li><li>Ensure plan feedback is sent accurately and timely without exceptions.
</li><li>Answer inbound calls timely and professional manner ( 6PM to 9AM D+1)</li></ul>
Skills and competencies required:
<ul><li>1 to 3 years of work experience.
</li><li>Experience in Terminal operations is advantage.
</li><li>PC literate</li><li>
Strong analytical skills
</li><li>Strong customer mindset
</li><li>Knowledge of SAP is an advantage</li><li>
University Degree</li></ul>
Key Metrics<ul><li>
Order fulfilment
</li><li>Time and accurate execution of deliveries
</li><li>Truck performance
</li><li>Sales volume
</li><li>Error correction case
</li><li>Truck overweight case
</li><li>Shipment status
</li><li>Customer compliants</li></ul> 
 
 
</div></div><div>Employee Group
<div>Contract
</div></div><div>Entity
<div>BSERV</div>
</div><div>Auto req ID
<div>1646518BR</div>
</div><div>Expected Date of Closure
<div>31-Jan-2026</div>
</div><div>Reporting Manager Designation
<div>MANAGER</div>
</div><div>Skill (Primary)
<div>Domain Competencies (BSERV )-Finance &amp; SCM Ops-Order Management
</div></div><div>Skill Level 3 (Secondary Skill 1)
<div>Functional DPO-Communication-Written &amp; Verbal
</div></div><div>Skill Level 3 (Secondary Skill 2)
<div>Behavioral Competency (BSERV )-Service-Service Mindset</div></div></div>

Senior Process Associate - Order Mgmt -

Skill: Field Support TechnicianMinimum Experience 3+ Years of Field Services/Support TechnicianAs a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as desk side support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including but not limited to Audio Visual, Network (Date and voice), and Servers.<ul><li>As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:</li><li>Provide customer facing end-user support that includes:</li><li>Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.</li><li>Perform Break Fix, Desk Side Support, IMACD&rsquo;s, Data Migration, Refreshes, etc.</li><li>Perform onsite updates, Configuration changes, or Software installations.</li><li>Provide onsite technical assistance to End Users.</li><li>Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.</li><li>Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.</li><li>Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)</li><li>Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs</li><li>Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.</li><li>Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support</li><li>Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.</li><li>Provide On-call support if required outside business hours on a rotational basis</li><li>Provide Hand and Feet support for network data and voice devices</li><li>FSO Telecom task:</li><li>Installation of IP, wireless, Analog and Digital phones (Avaya, Nortel, Cisco, Siemens, Mitel etc.)</li><li>Configuration of phones using SOP and Phones movement.</li><li>Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.</li><li>Testing the cables using the tester for IP phone and TDM phones from patch panel to user&rsquo;s desk</li><li>Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool</li><li>Update the circuit inventory and vendor details for service provider to network voice team.</li><li>Coordination with local vendor for ISP, OEM, channel partner and different team</li></ul>Desired Qualifications:<ul><li>BS/BA in Computer Science, Information systems, or an equivalent combination of education or Experience</li><li>One to three years of experience in service delivery and End-user hardware and software Configuration troubleshooting.</li><li>Experience with various desktop systems, operating systems, and diverse technical environments.</li><li>Excellent customer service orientation and verbal communication skills.</li><li>Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.</li><li>Ability to install software for and troubleshoot a wide range of applications.</li><li>Analytical thinking and problem-solving ability.</li><li>CompTIA A+ certification or equivalent certification</li><li>Flexible for travelling to remote sites or cluster</li><li>Provide assistance for network relates issues</li><li>Should be able to lift weight up to 30 lbs at waist level</li><li>Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.</li><li>Testing the cables using the tester for IP phone and TDM phones from patch panel to user&rsquo;s desk</li><li>Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool</li><li>Update the circuit inventory and vendor details for service provider to network voice team.</li><li>Coordination with local vendor for ISP, OEM, channel partner and different team.</li></ul>HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation. A candidate&rsquo;s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death &amp; dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.Job Type: Full-timePay: $45,000.00 - $79,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>field service support technician: 3 years (Required)</li></ul>Work Location: On the road

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