Qureos Mentor

HCLTech

<div>
 
 Desk side Engineer Role (FTE)
 
 
 This position assists customers, end users and operating staff with technical support of desktop
 
 
 computers, applications, and related technology. Interaction with multiple levels of end users,
 
 
 managers, VIPs and local technical staff is required.
 
 
 
 
 
 Support includes specification, installation, and testing of computer systems and peripherals
 
 
 within established standards and guidelines.
 
 
 
 
 
 Activities require interaction with application software and operating systems to diagnose and
 
 
 resolve unique, non-recurring problems.
 
 
 
 
 
 A good understanding of general IT services is required. &ldquo;Smart Hands&rdquo; services and
 
 
 cooperation with subject matter experts to provide &ldquo;eyes, hands and feet&rdquo; in support of
 
 
 Networking Equipment, Servers, Telecoms and other IT related equipment.
 
 
 
 
 
 
 
 
 
 
 
 Duties include (but are not limited to):
 
 
 - Accurately testing, identifying, repairing, resolving, and documenting end user technical issues for basic desktop/laptop/workstation support, basic connectivity support (wired and wireless), PDAs, BlackBerrys and basic printer support.
 
 
 - Troubleshooting and resolving software issues. Ability to install, configure, reconfigure or reinstall software including remote support
 
 
 - Reimaging computers/hard drives in accordance with customer standards
 
 
 - IMACD function including installation and decommission.
 
 
 - Backing up and restoring settings and associated systems administration activities
 
 
 - Taking ownership of issues from end-to-end to reach a resolution for all appropriate requests and incidents.
 
 
 - Categorize and prioritize end user support requests and service requests by utilizing a Remedy ticketing system to track tickets and provide up-to-date status and information.
 
 
 - Move equipment associated with escalated help desk incidents and service requests
 
 
 - Performing asset inventory activities as needed.
 
 
 - Trains and orients staff on use of hardware and software.
 
 
 - Recommends and / or performs upgrades on systems to ensure longevity.
 
 
 - Performs other duties as assigned.
 
 
 
 
 
 Desired Experience:
 
 
 
 
 
 - At least 3 years of experience in the field or in a related area required
 
 
 - Dell/HP Certified Technician for ordering parts through OEM and parts replacement
 
 
 - Strong Microsoft Office skills (Outlook, Word, and Excel)
 
 
 - Strong Microsoft operating System installation and troubleshooting skills
 
 
 - Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers
 
 
 - Broad experience in IT related services with basic understanding of Networks, Intel Servers and Telecoms
 
 
 - Basic understanding of retail store devices and how they operate
 
 
 - Ability to resolve requests for client Remotely or in-person.
 
 
 - Strong customer service skills and TechZone Support Experience
 
 
 - Ability to Support Events and Retail stores setup
 
 
 - Ability to work on Windows, MAC, IOS and Android environment
 
 
 - Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
 
 
 - Strong written and verbal communication skills
 
 
 - Must be detail oriented and self-motivating
 
 
 - Ability to successfully pass a background security check
 
 
 - Experience including remote control of PCs and video conferencing knowledge
 
 
 - Rotational On-call for executive support, only if necessary
 
 
 - Proficiency in Regional Language
 
</div>

Deskside Engineer

<div>
 
 The ServiceNow Business Analyst acts as a bridge between business stakeholders and technical teams.
 
 
 Key Responsibilities:
 
 
 &bull; Gather, analyze, and document business requirements for ServiceNow initiatives (BAU and enhancements)
 
 
 &bull; Translate requirements into clear user stories, acceptance criteria, and functional specifications
 
 
 &bull; Work with stakeholders to prioritize backlog items and manage scope expectations
 
 
 &bull; Participate in sprint planning, backlog grooming, demos, and retrospectives
 
 
 &bull; Support UAT planning, execution, defect triage, and sign‑off
 
 
 &bull; Maintain documentation: BRDs, user stories, process flows, SOPs, training materials
 
 
 ServiceNow Technical &amp; Platform Responsibilities
 
 
 &bull; Possess hands on understanding of ServiceNow platform architecture
 
 
 &bull; Understand how requirements map to:
 
 
 o Tables, fields, relationships
 
 
 o Forms, views, UI policies
 
 
 o Workflows vs Flow Designer
 
 
 o Business Rules, Client Scripts, Script Includes (conceptual level)
 
 
 o Convert Business requirements to Functional Requirement documentation and collaborate with Dev/Lead Dev&rsquo;s for Technical Design documentation.
 
 
 &bull; Design requirements that align with out of the box capabilities before customization
 
 
 &bull; Understand RITM &rarr; SCTASK lifecycle, fulfillment models, approvals, and SLAs
 
 
 &bull; Review and validate technical solution approaches proposed by developers
 
 
 &bull; Identify technical impacts, dependencies, and risks early in the lifecycle
 
 
 &bull; Ensure requirements are upgrade safe, scalable, and maintainable
 
 
 &bull; Support data related discussions (imports, CMDB impacts, integrations &ndash; conceptual)
 
 
 Collaboration &amp; Governance
 
 
 &bull; Act as a single point of contact between business and technical teams
 
 
 &bull; Work closely with:
 
 
 o ServiceNow Developers
 
 
 o Lead Developer / Architect
 
 
 o Product Owners / Scrum Master
 
 
 &bull; Help enforce BAU vs Project scope boundaries
 
 
 &bull; Participate in release planning and post release validation
 
 
 &bull; Support leadership with status updates, risks, and dependency tracking
 
 
 
 
 
 Required Skills &amp; Experience
 
 
 &bull; Core Experience
 
 
 &bull; 6&ndash;10+ years of experience as a Business Analyst, with ServiceNow focus
 
 
 &bull; Strong experience in Agile / Scrum delivery models
 
 
 &bull; Excellent stakeholder communication and documentation skills
 
 
 &bull; Experience working with US based customers / stakeholders preferred
 
 
 ServiceNow Technical Knowledge (Must Have)
 
 
 &bull; Strong understanding of ServiceNow core platform concepts
 
 
 &bull; Functional knowledge of:
 
 
 o ITSM (Incident, Problem, Change)
 
 
 o Asset (HAM and SAM)
 
 
 o CMDB
 
 
 o Service Catalog &amp; Request Fulfillment
 
 
 o Application Portfolio Management
 
 
 o Business Continuity Management
 
 
 o SecOps (SIR and VR)
 
 
 o Knowledge Management
 
 
 o CMDB (conceptual understanding)
 
 
 &bull; Ability to read and understand:
 
 
 o User stories vs technical tasks
 
 
 o Configuration vs customization
 
 
 &bull; Awareness of integrations (REST, MID Server &ndash; conceptual)
 
 
 &bull; Comfortable working with developers on technical feasibility discussions
 
 
 Required Skills &amp; Experience:
 
 
 &bull; 6&ndash;10+ years of ServiceNow Business Analyst experience
 
 
 &bull; Strong ITIL and ServiceNow platform knowledge
 
 
 &bull; Agile/Scrum delivery experience
 
 
 &bull; Strong stakeholder communication skills
 
 
 HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
 
 
 
 
 
 Compensation and Benefits
 
 
 A candidate&rsquo;s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death &amp; dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
 
</div>

Business Analyst

<div>
 
 We are seeking a highly skilled and experienced SuccessFactors Employee Central Specialist to join our team. The ideal candidate will be responsible for managing and optimizing our SAP SuccessFactors Employee Central module, ensuring seamless HR operations and enhancing user experience. This role involves configuration, implementation, maintenance, and support of the Employee Central module, along with continuous process improvement.
 
 
 
 
 
 
 
 
 
 About the Role
 
 : The role entails managing and optimizing the SAP SuccessFactors Employee Central module.
 
 
 
 
 
 
 Responsibilities
 
 :
 
 
 
 
 <ul>
 <li>
 
 Configuration and Maintenance
 
 :
 </li>
 <li>
 Configure and maintain the SuccessFactors Employee Central module according to business requirements.
 </li>
 <li>
 Ensure data integrity and accuracy within the Employee Central system.
 </li>
 <li>
 Perform regular system audits and manage system upgrades and patches.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Implementation and Integration
 
 :
 </li>
 <li>
 Participate in the implementation of the Employee Central module for new locations or entities.
 </li>
 <li>
 Integrate Employee Central with other HR systems and third-party applications.
 </li>
 <li>
 Develop and execute test plans to ensure successful system implementations and updates.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 Qualifications
 
 :
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Information Technology, or a related field.
 </li>
 <li>
 Minimum of 3-5 years of experience working with SAP SuccessFactors Employee Central.
 </li>
 <li>
 Strong understanding of HR processes and best practices.
 </li>
 <li>
 Experience with system configuration, implementation, and support.
 </li>
 <li>
 Proficiency in data analysis and reporting.
 </li>
 <li>
 Excellent problem-solving skills and attention to detail.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 SAP SuccessFactors certification is a plus.
 </li>
 </ul>
 
 
 
 
 
 
 
 #sap #successfactor #SF #EC #employeecentral
 
</div>

SAP Success factor EC Consultant

<div>
 
 We are a $13+ billion global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centred around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
 
 
 HCLTech is a globally recognized leader in the Tech and IT industry, but we&rsquo;ve never forgotten the startup mindset that got us here. We&rsquo;ve always approached our work with an idea-first attitude because every one of our accomplishments &mdash;no matter how big or small &mdash;can be traced back to an idea&rsquo;s single spark.
 
 
 
 
 
 It&rsquo;s that spark &mdash;that inner drive &mdash;that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that&rsquo;s what drives you to be better, be more and ultimately, be more fulfilled.
 
 
 
 
 
 
 Why will you enjoy this new opportunity?
 
 
 
 VMware Professional Services Worldwide Center Engineering is a global engineering organization, developing custom solutions, primarily automations and integrations of the VMware products with 3rd party systems to provide E2E solutions and brings additional capabilities to existing products and services. Our solutions often become the backbone of global enterprise private and public clouds. We are builders of the future.
 
 
 
 Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing
 
 
 
 &bull; Work as part of a global Cloud Automation Consulting Team on large enterprise engagements independently
 
 
 &bull; Get familiar with VMware Cloud portfolio in respect to automation, orchestration, and extensibility
 
 
 &bull; Interacting directly with customers, lead demos and participate in scoping workshops
 
 
 &bull; Leading technical workshops with customers, gathering requirements and consult customer for best practices
 
 
 &bull; Lead development teams, create solution designs, improve and apply best practices
 
 
 &bull; Proactive individual &amp; own team enablement &amp; knowledge strengthening
 
 
 &bull; Establish and enforce standards for high quality, maintainability and reusability of source code components, libraries, and solutions
 
 
 &bull; Collaborate with Project Managers, Delivery Managers &amp; PMO
 
 
 &bull; Innovate and implement services for custom automation and integration solutions
 
 
 &bull; Independently manage stakeholders &amp; partners in project engagements
 
 
 &bull; Communicate at all levels
 
 
 
 
 
 
 The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?
 
 
 
 You will be designing and building backend solutions most of which are based on
 
 TypeScript
 
 and/or object-oriented
 
 JavaScript
 
 . Those are to be used in large-scale data centers (think millions of virtual machines). For
 
 Linux
 
 OS-level configuration, you will be using
 
 Ansible
 
 ,
 
 Bash
 
 . For Windows &ndash;
 
 PowerShell
 
 . With infrastructure as code principles you will be engineering CI/CD pipelines, automated workflows, and services such as load balancer as a service, database as a service, &hellip; anything as a service.
 
 
 
 
 
 From a team management aspect, you will work within a cross-team of architects, PMs, technical writers, quality or system engineers to ensure high quality, on time and in-budget deliverables.
 
 
 
 
 
 You are expected to be among the strongest voices on technical topics on pre-sales calls and technical discussions with the customer. You will have the opportunity to create and present low level-designs that might involve event-driven architectures; message brokers; micro and nano-services. Being the leading example in your team, your role will also involve as well taking part in technical interviews and mentoring senior developers.
 
 
 Your work will have a wide and lasting impact in the company.
 
 
 
 
 
 
 What Other Skills are an Advantage?
 
 
 
 
 
 
 We hire people from various development backgrounds:
 
 Java, .NET, Python, NodeJS
 
 . It is not the language but the seniority what matters to us.
 
 
 A great advantage for the candidate would be the possession of
 
 infrastructure
 
 and
 
 networking
 
 skills or experience.
 
 
 
 
 
 You will act as a consultant to the customer by understanding and fulfilling their requirements, while communicating clearly (
 
 in English
 
 ) with architects, developers, DevOps, quality engineers project managers, and technical writers. Your solutions should be following the latest best development practices.
 
 
 
 
 
 Additional skills that may also be considered an advantage:
 
 
 &bull; Understanding of virtual IT production data center
 
 
 &bull; Experience with networking, firewalls and load balancers
 
 
 &bull; Experience with AWS, Azure, GCP
 
 
 &bull; Experience with Kubernetes
 
 
 &bull; Experience with Active Directory, databases, backup and IPAM systems
 
 
 &bull; TypeScript/NodeJS backend experience
 
 
 
 What is the leadership like for this role? What is the structure and culture of the team like?
 
 
 
 We have teams that work for EMEA, Americas, and Asia Pacific/Japan. Each geography is having an engineering manager with over 10 years of experience on average in leadership. Prior to joining CoE our managers have worked in other R&amp;D units of HCLTech or as leaders of world class IT companies.
 
 
 Each team is of 10 developers having a team lead reporting to a manager. Our management values honesty, creativity, and persistence.
 
 
 
</div>

Senior Cloud Automation Developer

Job Title: Field Support TechnicianMinimum Experience 5 YearsJob DescriptionAs a member of the Field Service Operations team, the candidate will provide high quality support with exceptional customer service, technical expertise, and timelines. This position has frequent contact with executive end users, peers, and managers, primarily face-to-face as Deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolve customer problems and support other members of the Site Services department. The candidate will also support (Smart Hands and Eyes) other IT teams including Audio Visual, Network (Date and voice), and Servers.This senior technician should clearly understand the response and resolution urgency at Executive level and be able to set and manage customer expectations to avoid negative impact on business and customer experience, providing a resolution on a timely fashion including work arounds when needed. A can do and extra mile attitude is a must.Key roles and responsibilities<ul><li>Soft Skills are a key component for this resource.</li><li>Face to face and remote support.</li></ul>&middot; Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.&middot; Perform Break Fix, Desk Side Support, IMACD&rsquo;s, Data Migration, Refreshes, etc.&middot; Audio Visual support understanding&middot; Basic level of knowledge on Mac devices&middot; Perform onsite updates, Configuration changes, or Software installations.&middot; Provide onsite technical assistance to end users.&middot; Identifies potential issues that could adversely impact end user experience and follows through on action steps to prevent.<ul><li>Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.</li><li>Coordinate vendor support (e.g., Hardware vendor technicians for warranty repair/replacement)</li><li>Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs</li><li>Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.</li><li>Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support</li><li>Provide IT support for disaster recovery and immediate response in emergencies at local sites.</li><li>Provide On-call support if required outside business hours on a rotational basis</li></ul>&middot; Provide Hand and Feet support for network and voice devicesDesired Qualifications or relevant experience:<ul><li>BS/BA in Computer Science, Information systems, or an equivalent combination of education and experience</li><li>5 years of experience in service delivery and end user hardware and software configuration and troubleshooting.</li><li>Experience with various desktop systems, operating systems, and diverse technical environments.</li><li>Excellent customer service orientation and verbal communication skills.</li><li>Experience supporting Windows Operating Systems (including 11), MS Office, VPN (Virtual Private Network), local and Network printing, notebooks and mobile devices.</li><li>Software IMAC and troubleshooting of a wide range of applications.</li><li>Analytical thinking and problem-solving ability.</li><li>CompTIA A+ certification or equivalent certification</li><li>Flexible for travelling to remote sites (cluster sites).</li><li>Smart Hands and Eyes support for network related issues.</li><li>Should be able to lift weights up to 30lbs at waist level.</li></ul>A candidate&rsquo;s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death &amp; dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.DisclaimerHCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.Job Type: Full-timePay: $42,000.00 - $68,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Field Support Technician