Qureos Mentor

HCLTech

Others, North Carolina
 Job Summary
 This role delivers advanced technical support for Windows environments, utilizing both English and Arabic language proficiency to resolve complex incidents and address customer needs. The individual ensures high service quality by conducting in-depth troubleshooting, root cause analysis, and contributing to continuous improvement of support processes. They play a key role in enhancing operational efficiency and maintaining a strong security posture.
 Key Responsibilities
 1. Provide advanced technical support and troubleshooting for Windows systems, leveraging proficiency in English and Arabic to address user issues and ensure clear communication.
 2. Perform root cause analysis for escalated incidents using diagnostic tools and implement effective solutions to resolve technical and security issues in Windows environments.
 3. Update and manage technical knowledge bases in both English and Arabic, ensuring relevant documentation is available for team use.
 4. Coach and train new support analysts by sharing advanced troubleshooting techniques and best practices for Windows operations.
 5. Resolve complex tickets within agreed SLAs, collaborating with internal support teams to maintain seamless operations and strengthen the organizationâs security posture.
 6. Ensure positive customer experience and high CSAT scores through first call resolution, clear communication, and proactive mitigation of security threats.
 Skill Requirements
 1. Advanced Proficiency In Windows Operating System Administration And Troubleshooting.
 2. InDepth Knowledge Of Diagnostic And Remote Support Tools For Windows Environments.
 3. Advanced Understanding Of Incident Management, Root Cause Analysis, And Ticketing Systems.
 4. Advanced Proficiency In Maintaining And Updating Technical Documentation And Knowledge Bases.
 5. Advanced Proficiency In Customer Service Principles And Techniques For It Support.
 
Other Requirements
 
1. Microsoft Certified: Windows Client (optional but valuable)
 2. ITIL Foundation Certification (optional but valuable
 
Skill Requirement : Soft Skills \\r\\n \\r\\n- Excellent communication and conversation skills (Verbal and Written) \\r\\n- Good documentation skills \\r\\n- Good working knowledge of MS OFFICE (Including MS Project and Visio) \\r\\n- Should have a great customer handling skills \\r\\n- Able to handle unforeseen situations \\r\\n- High level of acceptance \\r\\n- Can drive HCL’s value and its methodology \\r\\n \\r\\nOther Skills / Experience \\r\\n \\r\\n· Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone. \\r\\n· Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must. \\r\\n· Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared. \\r\\n· Ability to learn new information quickly and the willingness to do so at all times. \\r\\n· Ability to work flexible hours from time to time to cover for other help desk staff and to be on call via pager during the week. \\r\\n· Customer Focus \\r\\n· Teamwork \\r\\n· Technical Expertise \\r\\n· Interpersonal Effectiveness \\r\\n· Concern for Order and Quality Other Requirement : Years of Experience \\r\\n \\r\\nTotal : 3-4 yrs of University education post High school (B.Sc. or Diploma) \\r\\nRelavant : 2 - 3 years of help desk, voice customer service, and support experience with problem solving involving hardware, \\r\\n involving hardware, software, and networks.
 
Maximum Salary (US): 79000
 Minimum Salary (US): 45000
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Senior Administrator - English, Arabic, Microsoft Windows

Holmdel, New Jersey
 Job Summary
 The Senior Technical Specialist will be responsible for overseeing salesforce administration, salesforce apex development, and salesforce lightning. This role involves managing the technical aspects of salesforce platform, development, and customization to meet business requirements effectively.
 Key Responsibilities
 1. Provide expertise in salesforce administration and ensure smooth functioning of the salesforce platform.
 2. Develop and implement solutions using salesforce apex to enhance system functionality.
 3. Customize salesforce lightning components to optimize user experience and streamline business processes.
 4. Collaborate with cross functional teams to gather requirements and deliver high-quality technical solutions.
 5. Troubleshoot and resolve issues related to salesforce configurations, workflows, and integrations.
 6. Stay updated with salesforce best practices and new features to recommend enhancements to existing systems.
 7. Conduct training sessions for users on salesforce functionalities and best practices.
 Skill Requirements
 1. Proficiency in salesforce administration, including user management, security settings, and data management.
 2. Strong experience in salesforce apex development to create custom controllers, triggers, and web services.
 3. Handson expertise in salesforce lightning to design and develop responsive ui components.
 4. Good understanding of integration techniques in salesforce using rest/soap apis.
 5. Excellent problem-solving skills and the ability to work under pressure in a fast paced environment.
 6. Strong communication and interpersonal skills to collaborate with stakeholders at all levels.
 
Certifications: 
1.Salesforce Certified Administrator
 2.Salesforce Certified Platform App Builder
 3.Salesforce Certified Platform Developer I
 
Maximum Salary (US): 160000
 Minimum Salary (US): 141000
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Salesforce Apex Sr Technical Specialist - Lightning framework and admin

Others, Others
 Job Summary
 
Function
 
In-Market E2E
 Validation
 
Position
 
Engineers
 
Experience
 
5 - 10 years
 
Total
 
2
 
Vietnam
 
2
 
Unique Skillset
 
<ul>
<li>Bench and Vehicle validation, CAN Simulation, CAN log analyzing</li>
<li>End to End Mobile APP feature Validation</li>
<li>End to End Infotainment Validation</li>
<li>OTA Support to the respective regional VPC</li>
</ul>
General skills
 
<ul>
<li>Telematics Knowledge</li>
</ul>
Connected Services
 <ul>
<li>Working knowledge in Automotive Communication protocols (CAN,</li>
</ul>
CANFD, LIN, Ethernet, LVDS, USB etc.)
 
Mobile APP / Cloud (iOT Platform)
 
Key Responsibilities
 
Function
 
In-Market E2E
 Validation
 
Position
 
Engineers
 
Experience
 
5 - 10 years
 
Total
 
2
 
Vietnam
 
2
 
Unique Skillset
 
<ul>
<li>Bench and Vehicle validation, CAN Simulation, CAN log analyzing</li>
<li>End to End Mobile APP feature Validation</li>
<li>End to End Infotainment Validation</li>
<li>OTA Support to the respective regional VPC</li>
</ul>
General skills
 
<ul>
<li>Telematics Knowledge</li>
</ul>
Connected Services
 <ul>
<li>Working knowledge in Automotive Communication protocols (CAN,</li>
</ul>
CANFD, LIN, Ethernet, LVDS, USB etc.)
 
Mobile APP / Cloud (iOT Platform)
 
Skill Requirements
 
Function
 
In-Market E2E
 Validation
 
Position
 
Engineers
 
Experience
 
5 - 10 years
 
Total
 
2
 
Vietnam
 
2
 
Unique Skillset
 
<ul>
<li>Bench and Vehicle validation, CAN Simulation, CAN log analyzing</li>
<li>End to End Mobile APP feature Validation</li>
<li>End to End Infotainment Validation</li>
<li>OTA Support to the respective regional VPC</li>
</ul>
General skills
 
<ul>
<li>Telematics Knowledge</li>
</ul>
Connected Services
 <ul>
<li>Working knowledge in Automotive Communication protocols (CAN,</li>
</ul>
CANFD, LIN, Ethernet, LVDS, USB etc.)
 
Mobile APP / Cloud (iOT Platform)
 
Other Requirements
 1.ISTQB Certified Tester Foundation Level
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Senior Tester Automotive HiL Testing

Frisco, Texas
 Job Summary
 
The Generative AI Engineer will be responsible for designing, developing, and deploying AI-driven solutions leveraging large language models (LLMs), diffusion models, and other generative frameworks. The role involves collaborating closely with data scientists, software engineers, and business teams to create intelligent, context-aware applications that enhance automation, creativity, and decision-making across the enterprise.
 
Key Responsibilities
 
Design, fine-tune, and deploy large language models (LLMs) and other generative models for specific business use cases.
 <ul>
<li>Build and optimize prompt engineering and model interaction strategies for improved output accuracy and relevance.</li>
<li>Develop APIs, pipelines, and integrations to embed generative AI capabilities into products and workflows.</li>
<li>Collaborate with data engineers to ensure high-quality, domain-relevant datasets for model training and evaluation.</li>
<li>Implement responsible AI principles, including bias mitigation, explainability, and data governance.</li>
<li>Monitor model performance and continuously refine models through feedback loops and retraining.</li>
<li>Stay up to date with emerging trends in AI research, frameworks (e.g., LangChain, Hugging Face, OpenAI API), and open-source tools.</li>
<li>Contribute to internal knowledge sharing and best practices for scalable AI deployment.</li>
</ul>
Skill Requirements
 
o Proficiency in Python and frameworks such as PyTorch or TensorFlow.
 
o Experience in SQL, Machine Learning, Big Dat and other Databases.
 
o Experience with LLM APIs (OpenAI, Anthropic, Gemini, etc.) and vector databases (Pinecone, FAISS, Weaviate).
 o Familiarity with prompt engineering, model fine-tuning, and reinforcement learning from human feedback (RLHF).
 o Strong understanding of NLP, deep learning, and data pipeline design.
 o Exposure to cloud platforms (AWS, Azure, GCP) and MLOps tools for model deployment.
 o Strong problem-solving and analytical thinking.
 
Other Requirements
 
Certifications in GenAI or Agentic AI
 
Maximum Salary (US):Minimum Salary (US): 
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Platform Engineer I

San Antonio, Texas
 Job Summary
 
Strong in SQL, SAS Analytics / Python, Tableau, Snowflake or other cloud-based data platforms and Data wrangling and integration of disparate or unstructured data sources
 
Key Responsibilities
 Apply advanced statistical and quantitative analytical techniques to solve medium-to-large scale business problems with strategic impact.
 Gather, manipulate, and synthesize data from disparate sources to draw conclusions and deliver 'insight to action' recommendations.
 Identify and define measurable KPIs and analytical frameworks to address ambiguous business questions.
 Translate findings into clear communication materials and visualizations for executive and non-technical audiences.
 Collaborate cross-functionally with business stakeholders, data engineering, and technology teams.
 
Conduct exploratory data analysis (EDA) and thoroughly document assumptions, methodology, and validation for compliance and peer review.
 
Skill Requirements
 
<ul>
<li>SQL</li>
<li>Python/SAS</li>
<li>Tableau</li>
<li>Snowflake (or any cloud database)</li>
</ul>
Maximum Salary (US): 169000
 Minimum Salary (US): 108000
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Technical Lead

<div>
 
 
 Fulltime
 
 
 
 
 Location: Melbourne, FL (100% onsite)
 
 
 
 
 
 
 
 Years of Experience
 
 
 
 Total : 3-4 yrs of University education post High school (B.Sc. or Diploma)
 
 
 
 Relavant : 2 - 3 years of help desk, voice customer service, and support experience with problem solving involving hardware, involving hardware, software, and networks.
 
 
 
 
 
 
 
 Certification requirements
 
 
 
 - Preferred MCP/MSCE/MSCA or HDI CSS or Cisco certification
 
 
 - ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
 
 
 
 
 
 
 Responsibilities :-
 
 
 
 &middot; Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer&rsquo;s end users
 
 
 &middot; Route problems to internal 2nd and 3rd level IT support staff.
 
 
 &middot; Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
 
 
 &middot; Administer and provide User account provisioning.
 
 
 &middot; Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
 
 
 . Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate, support teams and follow up until closure.
 
 
 . Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
 
 
 . Perform user account management activities
 
 
 Escalate complex problem to appropriate support specialists
 
 
 Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
 
 
 . Troubleshoot client software and basic network connectivity problems
 
 
 . Identify, evaluate and prioritize customer problems and complaints
 
 
 . May train users and operators on a limited basis and/or may write training procedures
 
 
 . Participate in on-going training and departmental development
 
 
 . Routine maintenance updates with other IT staff and business units
 
 
 . Provide all required documentation including standards, configurations and diagrams
 
 
 . Provide knowledge transfer of EUC operations
 
 
 
 
 
 
 Technical Requirements
 
 
 
 &middot; Phone support experience necessary.
 
 
 &middot; Technical helpdesk or technical call center experience is necessary.
 
 
 &middot; Disciplined, systematic problem solving skills required.
 
 
 &middot; Hands-on work experience with the following:
 
 
 &middot; Windows Operating systems
 
 
 &middot; Clients: Windows7, Windows Vista, Windows XP, Windows 2000
 
 
 &middot; Servers: Windows 2000, Windows 2003, Windows 2008,
 
 
 &middot; Knowledge of Active Directory, Exchange 2003/2007
 
 
 &middot; ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
 
 
 &middot; User account creation for Active Directory, Exchange Mailboxes, Distribution lists
 
 
 &middot; Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
 
 
 &middot; MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
 
 
 &middot; Internet browsers (e.g. Explorer, Chrome, Firefox),
 
 
 &middot; VPN and remote dial-in users
 
 
 &middot; Support for laptop, desktops, and printers
 
 
 &middot; PDA and blackberry support
 
 
 &middot; Others: Adobe Acrobat and other common desktop applications like Winzip, etc
 
 
 
 
 
 
 Soft Skills
 
 
 
 - Excellent communication and conversation skills (Verbal and Written)
 
 
 - Good documentation skills
 
 
 - Good working knowledge of MS OFFICE (Including MS Project and Visio)
 
 
 - Should have a great customer handling skills
 
 
 - Able to handle unforeseen situations
 
 
 - High level of acceptance
 
 
 - Can drive HCL&rsquo;s value and its methodology
 
 
 
 
 
 
 Other Skills / Experience
 
 
 
 
 
 
 &middot; Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone.
 
 
 &middot; Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.
 
 
 &middot; Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
 
 
 &middot; Ability to learn new information quickly and the willingness to do so at all times.
 
 
 &middot; Ability to work flexible hours from time to time to cover for other help desk staff and to be on call via pager during the week.
 
 
 &middot; Customer Focus
 
 
 &middot; Teamwork
 
 
 &middot; Technical Expertise
 
 
 &middot; Interpersonal Effectiveness
 
 
 &middot; Concern for Order and Quality
 
 
 
 
 
 
 
 Disclaimer
 
 
 
 
 
 HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
 
 
 
 
 
 
 
 
 Compensation and Benefits
 
 
 
 
 
 A candidate&rsquo;s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death &amp; dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
 
 
</div>

Service Desk Agent

Los Angeles, California
 Job Summary
 The Senior Project Manager is responsible for overseeing and managing projects while also serving as the Scrum Master, specializing in Project Management Change Management and Agile Methodology. The primary responsibilities include ensuring successful project delivery, effective change management, and adherence to agile methodologies.
 Key Responsibilities
 1. Lead and manage project teams to deliver projects within scope, on time, and within budget
 2. Serve as the scrum master, facilitating agile ceremonies, removing impediments, and ensuring adherence to scrum principles
 3. Implement and oversee change management processes to effectively manage project scope changes
 4. Develop project plans, timelines, and milestones to track project progress and communicate updates to stakeholders
 5. Conduct risk assessments and develop mitigation strategies to address project risks
 6. Collaborate with cross functional teams to ensure alignment and successful project execution
 7. Monitor and report on project performance metrics to identify areas for improvement and optimize project delivery
 Skill Requirements
 1. Expertise in scrum master practices, including facilitating scrum events, coaching the team, and removing obstacles
 2. In-depth knowledge of project management change management principles and methodologies
 3. Proficient in agile methodology, with the ability to effectively apply agile practices in project management
 4. Strong communication and leadership skills to guide project teams and collaborate with stakeholders
 5. Excellent problem-solving abilities and decision-making skills to address project challenges effectively
 6. Ability to prioritize tasks, manage time efficiently, and adapt to changing project requirements
 7. Detail oriented with strong organizational skills to ensure project deliverables meet quality standards
 Other Requirements
 1.Project Management Professional (PMP), Certified Scrum Master (CSM), Agile Certified Practitioner (PMIACP)
 Maximum Salary (US): 193000
 Minimum Salary (US): 131000
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Senior Project Manager - Scrum Master

Join HCLTech and explore 68   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.