Qureos Mentor

Health First

<div>Job Requirements 
 
POSITION SUMMARY
The Laboratory Assistant position is responsible for providing quality laboratory diagnostic service and
stewardship by performing support functions to ensure optimal support of the laboratory department. 
PRIMARY ACCOUNTABILITIES<ul><li>
Support the Laboratory Manager, Supervisor, Technologists, Scientists, Sr. Scientists and Phlebotomists in all phases of laboratory testing, particularly in, but not limited to: processing of lab specimens manually or using automated lab analyzers, labeling, sample management in electronic medical record, quality control, lab supply and inventory management, equipment maintenance, lab customer service support, and other tasks assigned by lab leadership team.</li><li>
May perform CLIA waived testing. Must meet the minimum qualification set forth by state &amp; CLIA.</li><li>
May be assigned to support laboratory testing support to one of the following laboratory sections:</li><li>
 Blood Bank, Core Laboratory, Microbiology, Immunology, Molecular, Lab Supply Management, Lab Support Services, Pathology, Point of Care, or other sections as determined by laboratory leadership.</li><li>
Complies with all Health First, HF Laboratory policies and procedures, along with all pertinent federal and state accreditation agency requirements.</li><li>
Meets goals &amp; shows commitment to continuously improve performance improvement metrics.</li><li>
Demonstrates the appropriate skill sets as determined by the Annual Competency Assessments.</li><li>
Availability to meet departmental staffing demands and demonstrates effective time management.</li><li>
Ability to perform basic computer skills pertinent to job performance.</li><li>
Monitors data management systems and inventory on a daily basis. Reports variances to the Supervisor.</li><li>
Assists in cleaning of laboratory equipment, emptying waste, discarding, retrieval &amp; storage of specimens/lab records</li><li>
Cross trains in other departments within the laboratory or as directed by supervisor.</li><li>
Complies with the Health First I-Care values and demonstrates effective communication with coworkers and management to include proper escalation when necessary.</li></ul> 

Work Experience 
 
MINIMUM QUALIFICATIONS<ul><li>
Education: High school diploma or GED.</li><li>
Licensure: NA</li><li>
Certification: NA</li><li>
Work Experience: NA</li><li>
Work Experience in lieu of Education: NA</li><li>
Knowledge/Skills/Abilities:</li></ul><ul><li>
Must pass color blindness test, proficient in required computer applications.</li><li>
Work autonomously with minimal supervision.</li><li>
Strong skills in:</li><li>
Critical thinking, prioritization and organization of tasks, communication skills (written and verbal in English).</li></ul>
PREFERRED QUALIFICATIONS<ul><li>
Education: Current enrollment or completion of a post-secondary technical or clinical program in biological sciences and/or related field.</li><li>
Licensure:</li><li>
Certification: Clinical Lab Assistant Certification from American Society for Clinical Pathology CLA(ASCP).</li><li>
Work Experience: 1 year in clinical healthcare laboratory or any clinical healthcare setting.</li><li>
Knowledge/Skills/Abilities: Laboratory skills (knowledge of pre-analytic, analytic and post analytic phase of diagnostic lab testing).</li></ul>
PHYSICAL REQUIREMENTS<ul><li>
Able to endure &gt;8 hour workday in periods of high demand.</li><li>
Visual acuity and manual dexterity to perform clinical/technical tasks.</li><li>
Must be able to lift 10-20 lbs. unassisted.</li><li>
Communicating with others to exchange information.</li><li>
Visual acuity and hand-eye coordination to perform tasks.</li><li>
May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.</li><li> 
MENTAL DEMANDS</li><li>
Must be able to function in a highly stressful environment.</li><li>
Ability to deal with multiple problems at the same time and made independent decisions.</li><li>
Able to make independent decisions &amp; interpret regulatory guidelines.</li></ul> 

Benefits 
 
ABOUT HEALTH FIRST
At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve. 
Schedule : Per Diem 
 
Shift Times : variable 
<div>
Paygrade : 26</div></div>

Lab Assistant - Pathology

<div>Job Requirements 
 
POSITION SUMMARY
The Diagnostic Coordinator will play a critical role in our healthcare team, dedicated to delivering the highest quality of patient support. This position is responsible for the seamless coordination of diagnostic orders from start to finish, ensuring exceptional customer experience and meticulous stewardship. Your key responsibilities include providing friendly, rapid, and accurate patient support, completing patient registration documentation, scheduling diagnostic appointments, and assisting with various departmental projects and clerical duties. Specifically, you will manage the entire diagnostic coordination process, from the initial diagnostic order request to the final appointment, ensuring seamless transitions and timely follow-ups. Ensuring patients are well-informed about their appointments, providing rescheduling as necessary. Your contributions will directly impact patient care and satisfaction, making you an essential part of our commitment to No Harm/Quality and outstanding service. 
PRIMARY ACCOUNTABILITES
<ul><li>Handle fast-paced volume of inbound and outbound calls in a professional and courteous manner.
</li><li>Schedule patient appointments accurately and efficiently, ensuring optimal use of multiple resources.
</li><li>Utilize in-depth knowledge of insurance policies, payor plans, par (participating) and non-par (non-participating) status, copays, and coinsurance to accurately process and manage patients diagnostic appointments.
</li><li>Coordinate diagnostic order processing for all customers.(IE. Mammograms, Ultrasound, Labs, x-ray, CT, MRI, etc.)
</li><li>Maintain up-to-date patient records and ensure all necessary documentation is obtained to complete the registration with payment collection, if needed.
</li><li>Provide patients with information about their appointments, including location, preparation instructions, and any required documentation.
</li><li>Maintain key performance metrics, such as call volume, and appointment scheduling accuracy.
</li><li>Resolve patient inquiries and issues promptly and escalate complex cases to the appropriate personnel.
</li><li>Other duties as assigned.</li></ul> 
Work Experience 
 
MINIMUM QUALIFICATIONS
<ul><li>Education: High School Diploma or equivalent.</li><li>
Work Experience: Minimum one (1) years&rsquo; experience in a call center or customer service role.</li><li>
Licensure: None</li><li>
Certification: None</li><li>
Skills/Knowledge/Abilities:</li></ul><ul><li>
Strong organizational and multitasking abilities.
</li><li>Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable using electronic health record (EHR) systems.
</li><li>Ability to work effectively in a fast-paced environment and meet performance metrics.
</li><li>Detail-oriented with a strong focus on accuracy and quality.
</li><li>Compassionate and patient-focused approach to customer service.
</li><li>Strong typing skills with a minimum of 40 wpm expectation.
</li><li>General knowledge of healthcare terminology and abbreviations, previous healthcare experience is preferred.</li></ul> 
PREFFERED QUALIFICATIONS
<ul><li>Education: Associate&rsquo;s degree in relevant field.</li><li>
Work Experience:
</li></ul><ul><li>Two (2) years&rsquo; experience working in a medical office or scheduler role.</li><li>
Previous healthcare experience.</li><li>
Skills/Knowledge/Abilities: General knowledge of healthcare terminology and abbreviations.</li></ul> 
PHYSICAL REQUIREMENTS (SEDENTARY)<ul><li>
Majority of time involves sitting or standing; occasional walking, bending, and stooping.
</li><li>Long periods of computer time or at workstation.</li><li>
Light work that may include lifting or moving objects up to 20 pounds with or without assistance.</li><li>
May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
</li><li>Communicating with others to exchange information.</li><li>
Visual acuity and hand-eye coordination to perform tasks.</li><li>
Workspace may vary from open to confined.</li><li>
May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.</li></ul> 

Benefits 
 
ABOUT HEALTH FIRST 
At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve. 
Schedule : Full-Time 
 
Shift Times : variable 
<div>
Paygrade : 23</div></div>

Diagnostic Coordinator - Centralized Scheduling

<div>Job Requirements 
 
POSITION SUMMARY:
The Associate Accounting Analyst is expected to be fully engaged in supporting Health First&rsquo;s Quality/No
Harm, Customer Experience and Stewardship goals and objectives. Under the direct supervision of the
Accounting Supervisor/Corporate Accounting Manager, the Associate Accounting Analyst provides
superior quality, competitive value and outstanding service. Additionally this position will support the
Accounting Analyst and the Sr. Accounting Analyst. The Associate Accounting Analyst&rsquo;s responsibilities
include routine and non-routine assignments that ultimately result in excellent internal controls, timely and
error free reporting and serve the needs of our internal and external customers. 
PRIMARY ACCOUNTABILITIES: 
Quality/No Harm:<ul><li>
 Provide financial close support including:</li></ul><ul><li>
Analyze and prepare preliminary standard and adjusting journal entries for assigned key transactions/business units.</li><li>
Identify and research relevant balance sheet variances.</li><li>
Prepare balance sheet write-ups and analysis for assigned business units.</li><li>
Support Finance goals, reporting and control requirements which may include:</li></ul><ul><li>
Assist with preparation of sales and use tax returns for assigned business units.</li><li>
Prepare bank recons or cash flow logs as assigned.</li><li>
Prepare account reconciliations as assigned.</li><li>
Review account reconciliations as assigned.</li><li>
Support various financial audits.</li><li>
Provide support and assistance to assigned significant transaction cycles, which may include:</li></ul><ul><li>
Treasury Services</li><li>
Merchant Services</li><li>
Fixed Assets</li><li>
Vendor Master Management</li><li>
Escheat/Unclaimed Property</li><li>
Lease Accounting</li><li>
Debt compliance</li><li>
Tax Compilation</li><li>
Statutory/Regulatory</li><li>
Internal/Line of Business Reporting</li><li>
External Reporting</li><li>
Assist with ad hoc projects as assigned which may include:</li></ul><ul><li>
Surveys</li><li>
Information requests (business interruption, rating agency data, etc.)</li><li>
Department leader project requests.</li><li>
Process improvement task force requests.</li><li>
Other ad hoc requests.</li></ul> 
Customer Experience:<ul><li>
Maintain a positive &amp; respectful attitude towards colleagues as well as external customers.</li><li>
Actively engage in team projects, team events and meetings.</li><li>
Consistently exhibit excellent teamwork skills.</li><li>
Reliably complete assignments by deadlines, with few exceptions.</li><li>
Provide clear communication to colleagues and respective leader(s) both orally and written, when necessary.</li></ul> 
Stewardship:<ul><li>
Participate in projects identifying financial savings, as assigned.</li><li>
Actively engage in streamlining processes and process improvements.</li><li>
Have a working knowledge of Lean concepts.</li><li>
Continuously seek to improve one&rsquo;s work quality, efficiency and technical knowledge.</li></ul> 

Work Experience 
 
QUALIFICATIONS REQUIRED:<ul><li>
B.S. degree in accounting, finance, or related field, from an accredited college or university.</li><li>
Prior experience and knowledge in the use of software packages such as Microsoft Excel, Word, Access, and Windows. PeopleSoft ERP system experience preferred.</li><li>
Healthcare experience in accounting concepts, practices, and principles preferred.</li><li>
Experience in automated accounting systems.</li><li>
Knowledge in general ledger, bank reconciliation, account analysis, and schedule preparation.</li><li>
Basic accounting and fiscal management concepts.</li><li>
Enthusiasm and high level of job interest.</li><li>
Possess excellent analytical and problem solving skills.</li><li>
Possess computer abilities as well as oral and written communication skills.</li><li>
Demonstrates the ability to relate well with all customers and peers.</li><li>
Knows basic fundamental concepts necessary to analyze accuracy of asset and liability balances of all entities.</li><li>
Ability to prioritize and organize to maximize quality, value, and service.</li><li>
Ability to manage time effectively to maximize productivity and meet deadlines.</li><li>
Remain current on all financial regulations and standards.</li></ul> 
PHYSICAL DEMANDS:<ul><li>
Able to sit and view computer screen for up to three hours at a time.</li><li>
Ability to occasionally stand; walk; use hands to handle or feel; and reach with hands and arms.</li><li>
Able to frequently lift and/or move up to 25 pounds.</li><li>
Specific vision abilities include close vision, depth perception, and ability to adjust focus.</li></ul> 
MENTAL DEMANDS:<ul><li>
Able to work in a deadline driven environment.</li><li>
Able to prioritize and meet deadlines.</li><li>
Able to provide frequent updates on projects.</li><li>
Able to work in moderate noise level.</li><li>
Able to lead and collaborate in a team environment.</li></ul> 
COMPETENCY ASSESSMENT/SKILLS CHECKLIST:<ul><li>
Knowledge of policies and procedures.</li><li>
Must adhere to Health First policies and procedures including the I-CARE Values.</li><li>
Ability to assist with various projects on an as needed basis.</li><li>
Understanding of fundamental concepts to solve practical problems.</li><li>
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.</li><li>
Possess strong technical and professional skills.</li><li>
Possess strong organizational and communication skills.</li><li>
Multi-task oriented.</li><li>
Ability to work as part of a team.</li></ul> 

Benefits 
 
ABOUT HEALTH FIRST 
At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve. 
Schedule : Full-Time 
 
Shift Times : days 
<div>
Paygrade : 35</div></div>

Associate Accounting Analyst - Financial Reporting and Tax

<div>Job Requirements 
 
POSITION SUMMARY
Provides and ensures patients receive whole care in all aspects of an office visit, regarding intake, test results, screenings, labs, medication administration, closure of care gaps (additional duties as assigned) while delivering excellent customer service to the patients/families and other care providers, focusing on patient-centered care. 
PRIMARY ACCOUNTABILITES<ul><li>
Accurately prepares and performs point of care testing such as urine dipstick, blood glucose, etc. Perform clinical intake to include vital signs, medical history, surgical history, social history, and verification of patient&rsquo;s current medications.</li><li>
Prepare and administer medications as ordered by provider utilizing the &ldquo;6 Rights&rdquo; of Medication Administration, to include documentation and coding. Controlled substances, insulin and allergy doses must be checked by LPN, RN or provider.</li><li>
Assist in stocking and ordering of supplies as well as maintenance of equipment. Coordinates medical supply ordering with site manager.</li><li>
Prepare patients for examination and have pre-work available for provider as directed, to include notes, diagnostic test results and imaging.</li><li>
Prepare and perform point of care testing and/or specimen collection as directed by provider.</li><li>
Track and communicate to patients, labs, and diagnostic studies results, as directed by the provider through phone calls, portal messages or EMR buckets. Communicates to physician abnormal findings retrieved from the lab, imaging, specialty offices, etc. and completes accurate documentation.</li><li>
Follow safety processes and policies including applying proper infection prevention procedures, maintaining a clean environment and equipment, to ensure proper care is given. Complete and document adverse events, infection control and quality control measures as required. Complies with office policy and procedure, OSHA Standards and HIPAA Privacy Regulations as Deliver excellent customer service to the patients/families and other care providers.</li><li>
Maintains patient flow after check in. Discuss patient flow with physician according to urgency and daily patient load. Ability to assist more than one provider at a time.</li><li>
May provide coverage in other areas of medical group or office to support other departmental needs including patient registration, payment collections, patient checkout and appointment scheduling.</li><li>
Complies with all office policy and procedures, OSHA Standards and HIPAA Privacy Regulations as stated in HIPAA Policy and Procedure Manual.</li><li>
Answer internal and external customer phone calls and direct messages to the appropriate individuals. Ensure all documentation is complete and documented in the Electronic Medical Record. Act as a liaison between support services and other clinical divisions.</li><li>
Provide customer follow up and education to ensure customer&rsquo;s participation in their care and showing respect for their needs. Adjust communications to meet the customer&rsquo;s needs, expectations, age, culture, and individual differences.</li></ul> 

Work Experience 
 
Open to Certified or Registered Medical Assistant&rsquo;s 
MINIMUM QUALIFICATIONS<ul><li>
Education:</li></ul><ul><li>
High School Diploma or equivalent.</li><li>
Technical Diploma in Medical Assisting.</li></ul><ul><li>
Work Experience: None</li><li>
Licensure: None</li><li>
Certification:
</li></ul><ul><li>American Heart Association Basic Life Support (AHA BLS) Healthcare Provider Completion Card prior to start date and maintained.</li><li>
Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification from one of the following accredited organizations:</li><li>
American Association of Medical Assistants (AAMA) OR</li><li>
American Medical Technologist (AMT) OR</li><li>
National Healthcareer Association (NHA) OR</li><li>
National Center for Competency Testing (NCCT) OR</li><li>
American Registry of Medical Assistants (ARMA) OR</li><li>
National Association for Health Professionals (NAHP).</li></ul><ul><li>
Work Experience In Lieu of Education: Additional six (6) months or more in related clinical experience.</li><li>
Background Check: If hired into Memory Disorder Clinic OR Health First Aging: Satisfy the State of Florida, Agency for Healthcare Administration (ACHA) Level 2 background screening.</li><li>
Skills/Knowledge/Abilities:</li></ul><ul><li>
Proficient in Microsoft Office &ndash; Outlook, Word, Excel, PowerPoint.</li><li>
Must be able to pass colorblind testing to perform point-of-care (POC) tests requiring color change.</li><li>
Strong customer service skills including knowledge of recovery techniques.</li><li>
Knowledge of Medical Terminology.</li><li>
Ability to assist more than one provider at a time.</li></ul>
PHYSICAL REQUIREMENTS<ul><li>
Physically agile; may require walking, standing, running, bending, stooping, kneeling, climbing, or crouching frequently.</li><li>
May occasionally include lifting or moving objects up to 50 pounds, with or without assistance.</li><li>
May require moving in different positions to accomplish tasks in various environments including tight and confined spaces, including reaching out and above shoulders, or overhead.</li><li>
May lift, turn, pull, push, or ambulate people and/or equipment with or without assistance up to 90% of the assigned shift.</li><li>
May be exposed to inside and outside environments with varied temperatures, air quality, lighting, and/or low to loud noise.</li><li>
May require working with biohazards such as blood/body fluids and airborne particles following OSHA and CDC guidelines.</li><li>
Communicating with others to exchange information.</li><li>
Visual acuity and hand-eye coordination to perform tasks.</li><li>
Workspace may vary from open to confined.</li><li>
May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle. personal vehicle.</li></ul> 

Benefits 
 
ABOUT HEALTH FIRST 
At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve. 
Schedule : Full-Time 
 
Shift Times : 800am_500pm 
<div>
Paygrade : CMA</div></div>

Medical Assistant - Cardiology Non-Invasive

<div>Job Requirements 
 
POSITION SUMMARY
The Laboratory Assistant position is responsible for providing quality laboratory diagnostic service and stewardship by performing support functions to ensure optimal support of the laboratory department. 
PRIMARY ACCOUNTABILITIES<ul><li>
Support the Laboratory Manager, Supervisor, Technologists, Scientists, Sr. Scientists and Phlebotomists in all phases of laboratory testing, particularly in, but not limited to: processing of lab specimens manually or using automated lab analyzers, labeling, sample management in electronic medical record, quality control, lab supply and inventory management, equipment maintenance, lab customer service support, and other tasks assigned by lab leadership team.</li><li>
May perform CLIA waived testing. Must meet the minimum qualification set forth by state &amp; CLIA.</li><li>
May be assigned to support laboratory testing support to one of the following laboratory sections:</li><li>
 Blood Bank, Core Laboratory, Microbiology, Immunology, Molecular, Lab Supply Management, Lab Support Services, Pathology, Point of Care, or other sections as determined by laboratory leadership.</li><li>
Complies with all Health First, HF Laboratory policies and procedures, along with all pertinent federal and state accreditation agency requirements.</li><li>
Meets goals &amp; shows commitment to continuously improve performance improvement metrics.</li><li>
Demonstrates the appropriate skill sets as determined by the Annual Competency Assessments.</li><li>
Availability to meet departmental staffing demands and demonstrates effective time management.</li><li>
Ability to perform basic computer skills pertinent to job performance.</li><li>
Monitors data management systems and inventory on a daily basis. Reports variances to the Supervisor.</li><li>
Assists in cleaning of laboratory equipment, emptying waste, discarding, retrieval &amp; storage of specimens/lab records</li><li>
Cross trains in other departments within the laboratory or as directed by supervisor.</li><li>
Complies with the Health First I-Care values and demonstrates effective communication with coworkers and management to include proper escalation when necessary.</li></ul> 

Work Experience 
 
MINIMUM QUALIFICATIONS<ul><li>
Education: High school diploma or GED.</li><li>
Licensure: NA</li><li>
Certification: NA</li><li>
Work Experience: NA</li><li>
Work Experience in lieu of Education: NA</li><li>
Knowledge/Skills/Abilities:</li></ul><ul><li>
Must pass color blindness test, proficient in required computer applications.</li><li>
Work autonomously with minimal supervision.</li><li>
Strong skills in:</li><li>
Critical thinking, prioritization and organization of tasks, communication skills (written and verbal in English).</li></ul>
PREFERRED QUALIFICATIONS<ul><li>
Education: Current enrollment or completion of a post-secondary technical or clinical program in biological sciences and/or related field.</li><li>
Licensure:</li><li>
Certification: Clinical Lab Assistant Certification from American Society for Clinical Pathology CLA(ASCP).</li><li>
Work Experience: 1 year in clinical healthcare laboratory or any clinical healthcare setting.</li><li>
Knowledge/Skills/Abilities: Laboratory skills (knowledge of pre-analytic, analytic and post analytic phase of diagnostic lab testing).</li></ul>
PHYSICAL REQUIREMENTS<ul><li>
Able to endure &gt;8 hour workday in periods of high demand.</li><li>
Visual acuity and manual dexterity to perform clinical/technical tasks.</li><li>
Must be able to lift 10-20 lbs. unassisted.</li><li>
Communicating with others to exchange information.</li><li>
Visual acuity and hand-eye coordination to perform tasks.</li><li>
May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.</li></ul> 
MENTAL DEMANDS<ul><li>
Must be able to function in a highly stressful environment.</li><li>
Ability to deal with multiple problems at the same time and made independent decisions.</li><li>
Able to make independent decisions &amp; interpret regulatory guidelines.</li></ul> 

Benefits 
 
ABOUT HEALTH FIRST
At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve. 
Schedule : Per Diem 
 
Shift Times : 700am_700pm 
<div>
Paygrade : 26</div></div>

Lab Assistant - Laboratory Medicine

<div>Job Requirements 
 
POSITION SUMMARY
The Patient Coordinator is dedicated to ensuring Quality/No Harm, exceptional Customer Service, and effective Stewardship. This high-stress position involves operating the hospital's communication systems, handling calls, announcing emergencies, and providing after-hours answering services for HFMG providers across all four hospital locations. The role requires calling codes on the overhead, managing critical situations with precision and calmness. This position is crucial for maintaining efficient communication and ensuring patient safety through prompt and accurate response handling. Strong leadership skills are essential for guiding and mentoring the operator team in a high-pressure environment, fostering a collaborative and high-performing team dynamic. 
This role offers the following daytime schedules at Cape Canaveral Hospital (CCH): 
<ul><li>
7:00 AM &ndash; 3:30 PM | Thursday&ndash;Monday (Tuesday/Wednesday off)</li><li>
7:00 AM &ndash; 3:30 PM | Saturday&ndash;Wednesday (Thursday/Friday off)</li></ul> 
PRIMARY ACCOUNTABILITES:<ul><li>
Promptly announce and broadcast emergency codes across all hospital areas according to established protocols, ensuring rapid response and patient safety based upon internal guidelines and procedure documentation.</li><li>
Efficiently operate multi-line telephone systems to handle high volume of incoming calls, including connecting callers to patient rooms, departments, physicians, and hospital staff.</li><li>
Provide after-hours answering service for healthcare providers, ensuring urgent messages are relayed promptly and accurately.</li><li>
Deliver superior customer service to callers by addressing inquiries, providing information, and directing calls to appropriate personnel or departments.</li><li>
Adhere to policies and procedures related to patient confidentiality, emergency preparedness, and safety protocols (e.g., HIPAA guidelines, emergency code procedures).</li><li>
Maintain accurate logs of all incoming calls, messages, and emergency incidents for reference and reporting purposes.</li><li>
Coordinate effectively with nursing staff, physicians, security personnel, and other hospital departments to facilitate smooth communication flow during emergencies and regular operations.</li><li>
Uphold Health First&rsquo;s commitment to quality care, patient satisfaction, and a safe environment by contributing to initiatives such as &quot;Quality No Harm&quot; and patient experience.</li><li>
Other duties as assigned.</li></ul> 

Work Experience 
 
MINIMUM QUALIFICATIONS<ul><li>
Education: High school diploma or equivalent required</li><li>
Work Experience:</li><li>
1-3 years of customer service or call center experience.</li><li>
Certification: N/A</li><li>
Skills/Knowledge/Abilities:</li></ul><ul><li>
Strong communication skills, both verbal and written, with a professional and courteous demeanor.</li><li>
Working knowledge of Microsoft Office Suite (Word, Excel, Outlook) and comfortable using electronic health record (EHR) systems.</li><li>
Ability to work effectively in a fast-paced, high volume call center environment and meet performance metrics.</li><li>
Ability to remain calm and composed during high-pressure situations, such as emergency code announcements.</li><li>
Proficiency in typing &gt; 40 wpm.</li><li>
Excellent organizational skills with attention to detail and the ability to prioritize tasks effectively.</li><li>
Flexibility to work at multiple locations and rotating shifts, including evenings, weekends, and holidays as required.</li><li>
General knowledge of healthcare terminology and abbreviations, previous healthcare experience is preferred.</li></ul> 
﻿PREFERRED QUALIFICATIONS<ul><li>
Education: Associate&rsquo;s degree</li><li>
Work Experience: 2-5 years working in a medical office, or scheduling role.</li><li>
Licensure: N/A</li><li>
Certification: N/A</li><li>
Skills/Knowledge/Abilities:</li></ul> 
PHYSICAL REQUIREMENTS:<ul><li>
Majority of time involves sitting or standing; occasional walking, bending, stooping.</li><li>
Long periods of computer time or at workstation.</li><li>
Light work that may include lifting or moving objects up to 20 pounds with or without assistance.</li><li>
May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.</li><li>
Communicating with others to exchange information.</li><li>
Visual acuity and hand-eye coordination to perform tasks.</li><li>
Workspace may vary from open to confined.</li><li>
May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.</li></ul> 

Benefits 
 
ABOUT HEALTH FIRST 
At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve. 
Schedule : Full-Time 
 
Shift Times : 700am_330pm 
<div>
Paygrade : 23</div></div>

Call Center Patient Coordinator – Cape Canaveral Hospital (Daytime – Weekday & Weekends)

<div>Job Requirements 
 
POSITION SUMMARY:
To be fully engaged in providing Quality/No Harm, Customer Service and Stewardship by providing superior quality, competitive value and outstanding service and is primarily concerned with the analyzing and accounting for the revenue of Health First Health Plans, Inc. This position will be required to perform complex and detailed financial analysis of revenue, and act in an advisory capacity; making recommendations to management. Additionally, this position will perform peer reviews of reconciliations, journal entries and other items, as directed by management. 
PRIMARY ACCOUNTABILITIES: 
Engagement:<ul><li>Serve as the subject matter expert regarding revenue and reimbursements, and all premium accounting.</li><li>Maintain GL accounts related to revenue and reimbursements by verifying data, analyzing trends, reconciling transactions, preparing journal entries and resolving all discrepancies.</li><li>Complete account reconciliations of all Balance Sheet items related to revenue and reimbursements.</li><li>Regularly review the P&amp;L, providing effective and timely feedback of the revenue and reimbursements, including identifying and explaining all variances.</li><li>Reconcile revenue and reimbursements to core systems and identify the cause of any discrepancies.</li><li>Assist in monitoring the month-end close process to ensure timeliness of tasks.</li><li>Provide support in ensuring the timeliness and accuracy of audit PBCs.</li><li>Must be able to work with a high degree of independence.</li><li>Serve as mentor to other department staff.</li></ul> 
Quality/No Harm:<ul><li>Maintain the general ledger accounting and reconciliation of Health Plan&rsquo;s revenue and reimbursements.</li><li>Prepare reports for management and other departments, as required.</li><li>Monitor PMPM for HFHP with the focus on identifying Key Drivers (as related to Revenue and Reimbursements.</li><li>Maintain current information with respect to the accounting for Revenue and Reimbursements from GAAP and STAT perspectives, and communicate significant changes to appropriate personnel.</li><li>Prepare Notes to the Financial Statements related to revenue and reimbursements.</li><li>Review contracts for compliance and financial implications.</li><li>Prepare year-end audit schedules as required.</li><li>Assist various departments in the annual budgeting process through utilization of historical projections and upcoming changes.</li><li>Collaborate with the Actuarial Department and Billing &amp; Enrollment Department on revenue topics.</li><li>This position requires IT system and financial understanding and how to accurately present subledger data from multiple Health First IT systems (Peoplesoft, AMISYS, &amp; EPSI) cross walking to the general ledger.</li><li>Review account reconciliations, journal entries, reports and other work product as requested by management.</li><li>Review Statutory Supplemental Exhibits related to revenue and reimbursements.</li><li>Prepare the Shared Savings Agreement Reconciliation.</li></ul> 
Stewardship:<ul><li>Identify areas for efficiency improvements and provide Leadership with recommendations.</li><li>Prepare financial statement account reconciliations of revenues and reimbursements that support audit requirements, internal budgeting needs, fiscal year, calendar year, line of business, and market segmentation.</li><li>Utilize financial data analytics of revenue and reimbursements to provide information and</li></ul>
recommendations to the Health Plans&rsquo; Leadership. 
Customer Experience:<ul><li>Respond timely and accurately to requests for information and reporting.</li><li>Participate in special projects as required.</li><li>Responsible for meeting the HFHP close deadlines and milestones.</li></ul> 
Work Experience 
 
QUALIFICATIONS REQUIRED:<ul><li>B.S. in business administration, finance, accounting, or related field, from an accredited college or university required. MBA or CPA desired.</li><li>Minimum of five years of experience in general ledger accounting required.</li><li>Minimum of three years of experience in a Health Plan or related medical field preferred.</li><li>Minimum of three years of experience in financial analysis.</li><li>Overall understanding of financial systems used by Health First, including the incoming and outgoing EDI transmissions of data, the posting of financial data between multiple computer systems, and the configuration tables within the computer systems.</li><li>Prior experience and knowledge in the use of Peoplesoft preferred.</li><li>Proficient in Microsoft Office products (SQL, Excel, PowerPoint, Word, Outlook)</li><li>Time management and priority setting skills</li><li>Possess excellent analytical and problem solving skills.</li><li>Possess strong computer abilities and communication skills.</li><li>Demonstrates the ability to relate well with all customers and peers.</li><li>Ability to prioritize and organize to maximize quality, value, and service.</li></ul> 
PHYSICAL DEMANDS:<ul><li>Ability to travel to multiple locations, including all off-site locations.</li><li>Able to sit and view computer screen for up to three hours at a time.</li><li>Ability to occasionally stand, walk, use hands to handle or feel, and reach with hands and arms.</li><li>Specific vision abilities include close vision, depth perception, and ability to adjust focus.</li></ul> 
MENTAL DEMANDS:<ul><li>Ability to handle stressful and dynamic work situations while contributing to a team environment</li><li>Able to prioritize and meet deadlines.</li><li>Ability to handle multiple responsibilities simultaneously.</li><li>Ability to work extended hours to meet deadlines and resolve problems.</li></ul> 
COMPETENCY ASSESSMENT/SKILLS CHECKLIST:<ul><li>Demonstrated ability to relate well to others in a variety of functional areas.</li><li>Mature approach to problem-solving for all types of issues.</li><li>Highly motivated and able to take initiative.</li><li>Strong knowledge of computer systems.</li><li>Demonstrated ability to problem solve and think both creatively and analytically.</li><li>Demonstrated effective oral, written, and interpersonal communication skills.</li><li>Must exhibit superior analytical and problem solving skills.</li><li>Ability to extract data using Microsoft SQL.</li><li>Ability to assist Leadership, Corporate Finance, and the HFHP Financial Services department with various projects on an as needed basis.</li></ul> 
Benefits 
 
ABOUT HEALTH FIRST 
At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve. 
Schedule : Full-Time 
 
Shift Times : 830am_500pm 
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Paygrade : 40</div></div>

HFHP Senior Revenue Reimbursement Analyst - Finance Administration

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