Qureos Mentor

Health System Services

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 Are you E.P.I.C?!
 
 
 
 
 Do you display Empathy, Passion, Integrity, and Commitment? If
 
 YES
 
 , join us at HSS where we are passionate about healthcare and providing seamless services to our clients and colleagues.
 
 
 
 
 
 
 
 
 
 
 About the Position
 
 
 
 
 The
 
 &nbsp;Help Desk Technician II
 
 serves as the single point of contact for staff technology issues, providing day-to-day support through tickets, phone calls, and walk-up assistance. This role supports users with account access, device setup, common application issues, and basic troubleshooting while helping maintain a smooth and secure technology experience across the organization.
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
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 Serve as the single point of contact for staff IT issues, including tickets, calls, and walk-up support.
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 Handle password resets, account access, email issues, basic application errors, and printer or connectivity problems.
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 Set up and configure laptops, desktops, phones, and standard software for new hires; handle offboarding device wipes and returns.
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 Create quick guides and short how-tos for common tasks such as VPN, MFA, and secure remote access.
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 Log, track, and update support requests in the ticketing system, ensuring issues are documented clearly and routed appropriately.
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 Troubleshoot hardware, software, and basic network or connectivity issues, escalating more complex matters when needed.
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 Deliver friendly, clear support to employees with a wide range of technical experience.
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 Qualifications for Success
 
 
 
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 Associate degree or technical training in Information Technology or a related field strongly preferred.
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 Relevant certifications such as CompTIA A+ or similar technical training are a plus.
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 Experience in help desk, IT support, desktop support, or technical customer service is required.&nbsp;
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 Familiarity with Windows environments, Microsoft 365, account management, device deployment, and basic troubleshooting is preferred.
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 Strong communication, documentation, customer service, and problem-solving skills.
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 Ability to explain common technical steps clearly and create simple user instructions for recurring tasks.
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 </ul>
 
 
 
 
 
 
 
 
 
 What You Get - Benefits That Go Beyond the Basics
 
 
 
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 Comprehensive Health Coverage
 
 - Medical, Dental, and Vision insurance to keep you and your family well.
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 Future-Ready Retirement Plan
 
 - 401K with 3% company contribution after one year and 1,000 hours worked.
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 Time to Recharge
 
 - Generous PTO, Vacation and 9 Paid Holidays.
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 Extra Support When You Need It&nbsp;
 
 - Short Term Disability (optional) and Company Paid Long-Term Disability and Free Confidential Employee Assistance Program.
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 Be Part of Something Bigger
 
 - Join an organization that values giving back through community programs.
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 </ul>
 
 
 
 
 
 
 
 
 
 Compensation
 
 
 
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 $62,500 - $70,000 annually, dependent on experience
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 </ul>
 
 
 
 
 
 
 
 
 
 Shift
 
 
 
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 8:30am &ndash; 5:00pm, Monday - Friday
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 </ul>
 
 
 
 
 
 
 
 
 
 Location
 
 
 
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 Wheatfield, New York
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 </ul>
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Help Desk Technician II

Join Health System Services and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Health System Services

About Company

Help Desk Technician II