Qureos Mentor

Heartland Business Systems

<div>Description:

Position Summary:
The IT Support Specialist Il provides superior day-to-day hands-on support to the organization&rsquo;s end user laptops, desktops, peripherals, software applications, mobile devices, printers, and other tools that the end-users are provided. This position interfaces directly with internal customers and business units, provisioning solutions and troubleshooting user issues to resolution. This role provides 1-to-1 end user support and training. Additionally, this role serves as on-call support in a rotational basis for the entire enterprise. Typically, this role works onsite at an HBS client, full time.
Roles and Responsibilities/ Essential Functions:<ul><li>
Provide First and Second tier support of PC hardware &amp; software, desk phones, printers, mobile devices, and other computer related equipment.</li><li>
Responsible for ticketing system entry and ticket maintenance/documentation; includes updating and maintaining Inventory records.</li><li>
Track, route, and redirect problems to correct resources.</li><li>
Identify PC hardware warranty repair and resolve as required.</li><li>
Provide timely and relevant updates to end users.</li><li>
 Maintains currency of knowledge with respect to technology, equipment, industry trends, regulations, standards and/or systems.</li><li>
Participate in the on-call support rotation.</li></ul>
Requirements:

Competencies:<ul><li>
Customer Oriented: A desire to serve both external and internal clients by focusing effort on meeting the client&rsquo;s needs, understanding their concerns, and seeking to build trust.</li><li>
Communication: The ability to promote understanding through exceptional written, oral, interpersonal, and presentation skills.</li><li>
Analytical Skills: The ability of the individual to gather raw data and to process that data into a meaningful form.</li><li>
Problem Solving: The ability of the individual to recognize courses of action which can be taken to handle problems or potential problems and applying contingency plans to solve those problems.</li><li>
Adaptability: The extent to which an individual can fit into a changing working environment.</li><li>
Initiative: The ability of the individual to act and take steps to solve or settle an issue.</li><li>
Motivation: The ability of the individual to inspire and encourage others to reach a goal.</li><li>
Autonomy: The ability of the individual to complete assigned tasks with little oversight.</li><li>
Relationship Building: The ability of the individual to establish and maintain a good rapport and cooperative relationship with customers and co-workers.</li></ul>
Required Experience:<ul><li>
1-3 years experience troubleshooting windows PC&rsquo;s</li><li>
In depth knowledge of Window desktop operating systems</li></ul>
Preferred Experience:<ul><li>
1-3 years&rsquo; experience working in a customer facing IT service role. Basic Knowledge of Microsoft Windows Desktop Operating System.</li><li>
Basic Knowledge of Microsoft Windows Desktop Operating Systems and roles.</li><li>
Basic Knowledge of Network printing, Antivirus software packages, core server administration within Microsoft Windows Server, Mac OS, Mobile operating systems (apple iOS and Android)</li></ul>
Required Skills, Education and/ or Certifications:<ul><li>
High School Diploma</li><li>
CompTIA A+ or similar certifications</li></ul>
Preferred Skills, Education and/ or Certifications:<ul><li>
Basic knowledge of Cisco, HP, and Palo Alto networking infrastructure, ConnectWise Manage and ConnectWise Automate, VMware vSphere, LogicMonitor, and Veem Backup.</li><li>
One or more of the following certifications: Network +, Server+, Microsoft Azure, Microsoft O365, Cisco Certification Technician (CCT), MD-102 Endpoint Administrator</li></ul>
Equal Opportunity Employer - Including Disabled and Veterans
#HBS</div>

IT Support Specialist II

Join Heartland Business Systems and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Heartland Business Systems

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IT Support Specialist II