Qureos Mentor

Heartland Veterinary Partners

<div>Practice:
<div>
Shirkey Vet Clinic opened its doors in 2007. We are a general service animal hospital and welcome pet patients needing routine medical, surgical, and dental care. We have provides years of experience treating serious conditions and offering regular pet wellness care. Beyond first-rate pet care, we make our clinic comfortable, kid-friendly, and calm.</div>
More about the Role:

Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience. 
Part-time position available. Must be able to multi-task and work in a fast paced environment.
Competencies:
<ul><li>Patience &amp; Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.</li><li>
Collaboration &amp; Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other&rsquo;s ideas.</li><li>
Communicating: Conveying instructions to clients and teammates to ensure successful patient care.</li><li>
Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.</li><li>
Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.</li><li>
Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.</li></ul>
Essential Responsibilities:
<ul><li>
Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.</li><li>
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.</li><li>
Processes cash, checks, charge card payments and credit account payments.</li><li>
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.</li><li>
Assists in the updating of client/patient files, as needed.</li><li>
Prepares and sends client correspondence.</li><li>
Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.</li><li>
Performs a backup of the computer system on a regular basis, as directed.</li><li>
Performs and oversees the performance of posting daily business.</li><li>
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.</li><li>
Answers incoming telephone calls applying proper telephone etiquette.</li><li>
Presents clients with medications, instructions, new client kits and any other take home items.</li><li>
Handles emergency situations with great care, patience, and following established clinic policies and procedures.</li><li>
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.</li></ul>
Requirements/Qualifications:
<ul><li>
Ability to work on weekends as required</li><li>
High school diploma or equivalent</li><li>
Previous veterinary experience preferred</li><li>
Client satisfaction references preferred</li><li>
Practices OSHA safety techniques including proper PPE</li></ul>
Benefits Offered:
<ul><li>
Paid time off</li><li>
Health insurance; dental insurance; vision insurance</li><li>
Retirement benefits or accounts</li><li>
Bonus incentive</li><li>
Flexible work schedules</li><li>
Career and professional development</li><li>
Employee Assistance Program</li><li>
Employee Referral Program</li></ul> 
Benefits offered may vary depending on full or part time employment status according to company policy.
Pay Range:
USD $16.00 - USD $18.00 /Hr.</div>

Client Service Representative Shirkey Vet Clinic

<div>More about the Role:
<div>
At Heartland Veterinary Partners, our mission is centered around elevating the lives of veterinarians and their teams. By partnering with Heartland, practice owners unlock a world of operational advantages and economies of scale, all while retaining their clinical autonomy. At Heartland, we go beyond the ordinary to foster an environment that nurtures growth, invests in our employees, and creates pathways for professional development.</div><div></div><div> 
The Heartland promise doesn't stop at operational brilliance; it extends to encompass non-clinical facets like recruiting &amp; human resources, marketing, procurement, payables management, accounting &amp; finance, and information technology. In essence, we've got every corner covered, so our partners can focus on what truly matters - providing optimal care for their patients. As a dedicated member of our Support Center, you'll have the opportunity to be a part of what makes that happen. Your role will be pivotal in helping our partners deliver unparalleled patient care.</div><div></div><div> 
The Heartland philosophy rests firmly on the pillars of Servant Leadership. This ethos defines our Support Center team, where every member embraces the ethos of selfless service and approaches every challenge with an unwavering commitment to support. If this resonates with your personal and professional values, then we'd like to get to know you better!</div><div></div><div> 
Position Purpose</div><div>
Reporting to the Director of IT Operations, the Microsoft 365 Engineer will be the subject matter experts for all Microsoft 365 solutions used by Heartland, including Exchange, SharePoint, and Teams. This position will help set the vision of Heartland&rsquo;s Microsoft 365 usage and help educate staff on that vision. This is a full-time remote role.</div> 
<div></div>
Competencies:

At Heartland, all of our team members embody the spirit of Servant Leadership.<ul><li>
Authentic Listening - Continually listening with an open mind and heart to what is said and unsaid.</li><li>
Building Community &ndash;Bringing team members together and mobilizing them around our collective purpose and commitment to our communities.</li><li>
Commitment to the Growth of the People &ndash; Dedicated to the personal and professional growth and development of our team members.</li><li>
Conceptualization -Forward thinking and approaching work and challenges with an end-to-end view.</li><li>
Empathy &ndash; Demonstrating empathy and understanding with others, approaching everything assuming positive intentions.</li><li>
Foresight &ndash; Taking the past, the present, and the future decision-making process.</li><li>
Healing &ndash; Focusing on the emotional and physical health of our team members. Offering support and solutions to ensure our team members have balance.</li><li>
Persuasion &ndash; Building group consensus and buy-in.</li><li>
Self-Awareness &ndash; Conscious knowledge of personal character, emotions, intentions, and leadership impact.</li><li>
Stewardship - Concern for our team members, customers, communities, and the organization as a whole and making good use of all that is available to provide appropriate support.</li></ul>
Essential Responsibilities:
<ul><li>
Provide advanced level ownership and support for the Heartland Microsoft 365 and Entra ID environments to ensure uptime and security.</li><li>
Provide technical leadership on M365 projects. Examples include Exchange Online migrations, Teams integrations, and DLP Implementations</li><li>
Create process documentation to allow the Service Desk to support M365 requests more efficiently.</li><li>
Create training documentation and lead training webinars as needed to support M365 initiatives</li><li>
Mentor junior team members</li></ul>
Requirements/Qualifications:
<ul><li>
5+ Years of advanced Microsoft 365 experience</li><li>
10+ years of IT experience</li><li>
Advanced experience with Exchange Online, Teams, Engage, SAML, Enterprise Apps</li><li>
Excellent technical writing skills</li></ul> 

Benefits Offered:
<ul><li>
Physical wellness: Health, dental, vision, voluntary life and disability programs, and discounted access to gym memberships</li><li>
Mental wellness: Paid time off, flexible work schedules, and EAP</li><li>
Financial wellness: Bonus incentives, retirement accounts, retail discounts, and access to financial planning tools</li><li>
Professional wellness: Learning and career development solutions</li></ul>
Pay Range:
USD $120,000.00 - USD $130,000.00 /Yr.</div>

Microsoft 365 Engineer

<div>Practice:
<div>
We are currently undergoing an exciting clinical evolution. With a brand-new DVM team at the helm, we are actively redefining our medical protocols and elevating the standard of care for every patient that walks through our doors. We built a patient-first environment from the ground up. This is a rare chance to join a practice where your input helps shape our new workflows and ultimately provide the best medical care for our patients. We are proud to highlight our intergrative medicine approach offering acupuncture, allergy testing, diet consultations, &amp; supplements.</div> 
<div></div>
More about the Role:

Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience. 
Pay $15 - $18
Competencies:
<ul><li>Patience &amp; Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.</li><li>
Collaboration &amp; Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other&rsquo;s ideas.</li><li>
Communicating: Conveying instructions to clients and teammates to ensure successful patient care.</li><li>
Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.</li><li>
Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.</li><li>
Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.</li></ul>
Essential Responsibilities:
<ul><li>
Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.</li><li>
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.</li><li>
Processes cash, checks, charge card payments and credit account payments.</li><li>
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.</li><li>
Assists in the updating of client/patient files, as needed.</li><li>
Prepares and sends client correspondence.</li><li>
Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.</li><li>
Performs a backup of the computer system on a regular basis, as directed.</li><li>
Performs and oversees the performance of posting daily business.</li><li>
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.</li><li>
Answers incoming telephone calls applying proper telephone etiquette.</li><li>
Presents clients with medications, instructions, new client kits and any other take home items.</li><li>
Handles emergency situations with great care, patience, and following established clinic policies and procedures.</li><li>
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.</li></ul>
Requirements/Qualifications:
<ul><li>
Ability to work on weekends as required</li><li>
High school diploma or equivalent</li><li>
Previous veterinary experience preferred</li><li>
Client satisfaction references preferred</li><li>
Practices OSHA safety techniques including proper PPE</li></ul>
Benefits Offered:
<ul><li>
Paid time off</li><li>
Health insurance; dental insurance; vision insurance</li><li>
Retirement benefits or accounts</li><li>
Bonus incentive</li><li>
Flexible work schedules</li><li>
Career and professional development</li><li>
Employee Assistance Program</li><li>
Employee Referral Program</li></ul> 
Benefits offered may vary depending on full or part time employment status according to company policy.
Pay Range:
USD $15.00 - USD $18.00 /Hr.</div>

Client Service Representative at Northwest Animal Hospital

<div>Practice:
<div>
At Boone's Creek Animal Hospital we are very proud of our large facility and have designed the building with our clients and patients in mind. With separate entrances, lobbies, and exam rooms for dogs and cats, we try to take the stress out of visiting the veterinarian.</div>
More about the Role:

Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience. 
Anticipated Schedule<ul><li>8am-5:30pm 2-3 days per week</li></ul>
-Tuesday rotation (12pm - 8pm)<ul><li>Saturday 7:45am-12:30pm</li></ul>
Competencies:
<ul><li>Patience &amp; Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.</li><li>
Collaboration &amp; Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other&rsquo;s ideas.</li><li>
Communicating: Conveying instructions to clients and teammates to ensure successful patient care.</li><li>
Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.</li><li>
Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.</li><li>
Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.</li></ul>
Essential Responsibilities:
<ul><li>
Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.</li><li>
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.</li><li>
Processes cash, checks, charge card payments and credit account payments.</li><li>
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.</li><li>
Assists in the updating of client/patient files, as needed.</li><li>
Prepares and sends client correspondence.</li><li>
Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.</li><li>
Performs a backup of the computer system on a regular basis, as directed.</li><li>
Performs and oversees the performance of posting daily business.</li><li>
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.</li><li>
Answers incoming telephone calls applying proper telephone etiquette.</li><li>
Presents clients with medications, instructions, new client kits and any other take home items.</li><li>
Handles emergency situations with great care, patience, and following established clinic policies and procedures.</li><li>
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.</li></ul>
Requirements/Qualifications:
<ul><li>
Ability to work on weekends as required</li><li>
High school diploma or equivalent</li><li>
Previous veterinary experience preferred</li><li>
Client satisfaction references preferred</li><li>
Practices OSHA safety techniques including proper PPE</li></ul>
Benefits Offered:
<ul><li>
Paid time off</li><li>
Personal Pet Discount</li><li>
Health insurance; dental insurance; vision insurance</li><li>
Retirement benefits or accounts</li><li>
Bonus incentive</li><li>
Flexible work schedules</li><li>
Career and professional development</li><li>
Employee Assistance Program</li><li>
Employee Referral Program</li></ul> 
Benefits offered may vary depending on full or part time employment status according to company policy.
Pay Range:
USD $15.00 - USD $17.00 /Hr.</div>

Client Service Representative at Boones Creek Animal Hospital

Join Heartland Veterinary Partners and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Heartland Veterinary Partners

About Company

Client Service Representative Shirkey Vet Clinic

Microsoft 365 Engineer

Client Service Representative at Northwest Animal Hospital

Client Service Representative at Boones Creek Animal Hospital