Qureos Mentor

Hebrew SeniorLife

Hebrew SeniorLife is a nonprofit organization dedicated to providing senior living communities and health care services to older adults in the Boston metropolitan area. As a Harvard Medical School affiliate, it offers a range of services including independent living, assisted living, memory care, and various health care programs. The organization emphasizes inclusivity, welcoming seniors from diverse backgrounds and faiths, and aims to empower them to live their best lives through compassionate care and innovative programs.

<div><p><b>Job Description:
</b></p><p></p><p><b>Position Summary:
</b></p><p>The Member Service Coordinator is responsible for granting access to the locked building, and greeting and handling all visitors and vendors that enter the NewBridge Community Center. They are also responsible for handling multiple tasks while at the front desk, including but not limited to logging transportation requests, processing service requests, etc. The position requires superior people skills to handle colleagues, residents and other guests of NewBridge. This person must be able to multi-task, handle stressful situations skillfully, and patiently and empathetically support our residents. The position requires basic computer and phone skills.
</p><p></p><p><b>Position Responsibilities:
</b></p><ul><li>Greets visitors and vendors entering NewBridge, making sure they sign in properly.
</li><li>Serves as a gatekeeper to the building, granting access to residents via the door security system. Ensures that all vendors entering the building have scheduled meetings or else are turned away appropriately.
</li><li>Receives all resident related requests in person, by telephone, and/or email in the following areas: trip and program reservations, requests for: engineering, IT, housekeeping, transportation requests for medical appointments, guest house reservations, and meeting space requests from residents and HSL employees.
</li><li>Logs all requests via help desk software (Building Engines).
</li><li>Graciously receives complaints and concerns. Reports these concerns to the appropriate staff members to assist in resolution. Assists in resolving resident issues and/or arranges solutions with other departments, and provides follow up confirmation and/or status of requests as appropriate.
</li><li>Answers all incoming calls to the front desk and relays the calls to the appropriate party courteously and efficiently.
</li><li>Anticipates and meets the needs of the residents.
</li><li>Responsible for the daily distribution of the newspapers to the library and the distribution of incoming mail to the appropriate personnel.
</li><li>Reserve conference rooms through Meeting Planner &amp; Microsoft Outlook and perform other clerical duties as assigned.
</li><li>Coordinates trip lists, any change requests in coordination with Community Life and Transportation departments.
</li><li>Assists residents with copy, fax, and postage requests.
</li><li>Handles special projects, including the creation and/or maintenance of spreadsheets, lists, and databases, and conducts research as requested.
</li><li>Greets all visitors pleasantly and assists with directing them to the appropriate building.
</li><li>Welcomes and assists guests staying in the NewBridge guesthouse. Tasks include check-in, check-out, payment collection, and reservations.
</li><li>Other duties and responsibilities as assigned.
</li></ul><p></p><p><b>Qualifications:
</b></p><ul><li>Compassion for and desire to work with seniors
</li><li>Basic knowledge of computers and other small office equipment
</li><li>Superior customer service skills
</li><li>Excellent organizational and communication skills and exceptional telephone etiquette
</li><li>Excellent problem solving skills; uses good judgment and patience during emergencies and stressful situations
</li><li>Maintains the utmost confidentiality and privacy of the residents
</li><li>Professional appearance and demeanor
</li><li>Flexibility to work varied shifts (when needed), including weekends and holidays
</li><li>High School diploma or equivalent
</li></ul><p></p><p><b>Working Conditions and Physical Demands
</b></p><ul><li>Being neat, clean and wearing professional attire is required
</li><li>At times a fast paced environment
</li><li>Spends much of the time communicating with residents and their families by phone or in person
</li><li>Extended periods of sitting and talking on the telephone
</li><li>Subject to frequent interruptions
</li><li>Subject to emergency situations
</li><li>Works in a clean, well-lighted, well-ventilated area
</li><li>Strong perfumes/aftershaves are prohibited
</li></ul><p></p><p><b>Remote Type:
</b></p>On-site
<p></p><p><b>Salary Range:
</b></p>$20.38 - $28.53</div>

Member Service Coordinator Per Diem

<div><p><b>Job Description:
</b></p><p></p><h2 class="jobSectionHeader"><b>I. Position Summary:
</b></h2><h2 class="jobSectionHeader"><b>The primary role of the Patient Care Associate (PCA), is to protect, sustain, and nurture the patients that live at the Center. They provide assistance with activities of daily living, care of the patient&rsquo;s environment, and meet other needs as required. The goal of the work of the Patient Care Associate, is to provide assistance that promotes a high quality of life for the patients. The Patient Care Associate, works as a member of a team that seeks to achieve a home like setting while maintaining excellence in all areas of care.
</b></h2><h2 class="jobSectionHeader"><b>In addition, the Patient Care Associate, will demonstrate a strong commitment to the philosophy and mission of Hebrew SeniorLife and recognize patient&rsquo;s dignity and choice in all aspects of daily life. They are an active participant in the activities, work, and social environment of the floors/households, and strive to make every patient encounter into a positive and meaningful experience and opportunity, while ensuring the provision of safe and efficient quality care.
</b></h2><h2 class="jobSectionHeader"><b>II. Core Competencies:
</b></h2><ul><li><h2 class="jobSectionHeader"><b>Demonstrates empathy and compassion with all interactions with patients and with families
</b></h2></li><li><h2 class="jobSectionHeader"><b>Articulates importance of supporting independence and patient choice when caring for patients
</b></h2></li><li><h2 class="jobSectionHeader"><b>Demonstrates strong communication skills and ability to foster teamwork
</b></h2></li><li><h2 class="jobSectionHeader"><b>Articulates commitment to excellence and high quality care
</b></h2></li><li><h2 class="jobSectionHeader"><b>Articulates the importance of accountability and personal ownership related to teamwork and patient care
</b></h2></li></ul><h2 class="jobSectionHeader"><b>III. Position Responsibilities:
</b></h2><ul><li><h2 class="jobSectionHeader"><b>Recognize and respond to the needs of the patients and families
</b></h2></li><li><h2 class="jobSectionHeader"><b>Recognize and communicate changes in the patient&rsquo;s condition to the appropriate nursing team member
</b></h2></li><li><h2 class="jobSectionHeader"><b>Adhere to Safe Patient Handling practices, i.e. maintain a no manual lift environment
</b></h2></li><li><h2 class="jobSectionHeader"><b>Participate in Quality Improvement programs
</b></h2></li><li><h2 class="jobSectionHeader"><b>Assist patients with all aspects of personal care as indicated in the care plans
</b></h2></li><li><h2 class="jobSectionHeader"><b>Document pertinent information regarding care delivered in the designated areas of the patient&rsquo;s electronic medical record
</b></h2></li><li><h2 class="jobSectionHeader"><b>Report accidents and incidents as they occur
</b></h2></li><li><h2 class="jobSectionHeader"><b>Report any observed or suspected patient abuse immediately
</b></h2></li><li><h2 class="jobSectionHeader"><b>Observe and report skin integrity
</b></h2></li><li><h2 class="jobSectionHeader"><b>Participate in daily report team and care planning meetings as needed
</b></h2></li><li><h2 class="jobSectionHeader"><b>Be proficient in obtaining vital signs and other procedures such as temperature, pulse, respirations, blood pressure, weight, pulse oximetry and urine and stool specimens as directed
</b></h2></li><li><h2 class="jobSectionHeader"><b>Follow infection control practices
</b></h2></li><li><h2 class="jobSectionHeader"><b>Attend and participate in ongoing training and educational classes
</b></h2></li><li><h2 class="jobSectionHeader"><b>Maintain confidentiality and privacy of the patient according to HIPPA regulations
</b></h2></li><li><h2 class="jobSectionHeader"><b>Communicate effectively with peers, other team members, patients and families
</b></h2></li><li><h2 class="jobSectionHeader"><b>Facilitate life enrichment activities that encourage patient engagement
</b></h2></li><li><h2 class="jobSectionHeader"><b>Maintain cleanliness of the patient&rsquo;s room and common program areas
</b></h2></li><li><h2 class="jobSectionHeader"><b>Prepare, serve, and clean up after meals and snacks
</b></h2></li><li><h2 class="jobSectionHeader"><b>Participate in committee meetings
</b></h2></li><li><h2 class="jobSectionHeader"><b>Other duties as assigned and trained to perform
</b></h2></li></ul><p></p><h2 class="jobSectionHeader"><b>IV. Qualifications </b><b>:
</b></h2><ul><li><h2 class="jobSectionHeader"><b>Long term chronic care PCA Certified Nursing Assistant certification is preferred in good standing upon hire or current enrollment in a nursing school, having completed first clinical experience.
</b></h2></li><li><h2 class="jobSectionHeader"><b>RSU PCA: Certified Nursing Assistant certification is required in good standing upon hire and on-going.
</b></h2></li><li><h2 class="jobSectionHeader"><b>Fluent English skills required &ndash; verbal and written
</b></h2></li><li><h2 class="jobSectionHeader"><b>Computer literacy required
</b></h2></li><li><h2 class="jobSectionHeader"><b>Flexibility and ability to work independently and collaboratively
</b></h2></li><li><h2 class="jobSectionHeader"><b>Must complete mandatory HSL/HRC educational requirements and programs
</b></h2></li></ul><p></p><p><b>Remote Type
</b></p><p>Salary Range:
</p>$15.00 - $28.00</div>

Patient Care Associate I

Join Hebrew SeniorLife and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Hebrew SeniorLife

About Company

Member Service Coordinator Per Diem

Patient Care Associate I