Qureos Mentor

Heidi

Heidi is developing an AI Care Partner to enhance clinical capacity and support all stages of care delivery. Their offerings include an AI scribe and a tool called Evidence, which provides clinicians with access to reliable medical research at the point of care. Additionally, Comms facilitates communication among healthcare teams. With a presence in over 190 countries, Heidi manages more than 2.7 million patient interactions weekly, operating in 110 languages. The company is based in Melbourne, Australia, and has raised significant funding from various global investors.

<div>About Heidi
Heidi was born to make it easy for more and more people to discover the power of the mountains. We burst onto the ski holiday market in 2018 (formally known as Ski Zoom) and have seen exponential growth.
The company came from a desire to fix the lack of flexibility in the winter ski market. We help skiers and mountain lovers discover resorts that are hidden gems alongside the classics, and our clever tech is helping them to do it in a way that suits them best. We&rsquo;re a youthful, challenger brand, with an awesome culture, and we&rsquo;re shaking up a very traditional ski/mountain holiday industry.
Looking to the future, we have huge ambitions for growth. We have grown year on year and expect 2026 to be our biggest yet. In that time we came 63rd in the Times top 100 fastest growing UK companies, securing &pound;5.6 million investment and just had our most successful season ever in which we were able to hit profitability . Key to that is also growing the Heidi team with even more brilliant people than we have now. So we are looking for someone who will be fundamental to the success of our vision and is excited to help us drive that forward. 
Our Marketing Team
Our Marketing team is growing to support the rapid growth of Heidi. We&rsquo;re split into 3 core areas; Brand Marketing; Existing Customers; Commercial. The CMO role is also accountable for trading and therefore runs the cross-functional growth squad with team members across product, tech, marketing, design, and finance, all of whom work to deliver our revenue and net profit goals.
The Revenue Manager will report directly to the CMO, have a dotted line into the Finance Director and working closely with the Growth Squad. The revenue manager will define our promotional strategy and our optimal price point for both Heidi and our customers, and will work with the growth squad to ensure we activate this effectively.
What you'll be doing&hellip;<ul><li>
Owning Heidi's pricing architecture. You'll define how we set and adjust margins across resort tiers, seasons, group types and departure windows. You will balance competitiveness with profitability across our full holiday portfolio.</li><li>
Building our yield management capability. You'll develop the frameworks and rules that allow us to flex pricing based on demand signals, lead time, availability and competitive positioning.</li><li>
Analysing performance trends across margin per booking, conversion rate, revenue and gross profit to identify where pricing is leaving money on the table or costing us bookings. You'll translate that analysis into clear recommendations and action.</li><li>
Designing and running pricing experiments. You'll work with Product and Tech to set up controlled tests to measure the impact of price changes on conversion, margin and revenue before rolling them out broadly.</li><li>
Competitive pricing intelligence. You'll monitor how our pricing compares to key competitors across resorts and travel periods, and use that insight to inform our positioning and anticipate and make proactive changes.</li><li>
Defining our promotional strategy. You'll own the promotional calendar, working with Marketing and Supply to plan, price and execute promotional events across off-peak, peak and key trading moments like Black Friday and January peaks.</li><li>
Working with the Supply team to understand supplier cost structures, override opportunities and contracted terms. You&rsquo;ll translate those into pricing decisions that maximise margin without undermining competitiveness.</li><li>
Providing clear, regular performance updates to the CMO and Finance Director, connecting short-term trading dynamics to longer-term margin and profitability goals.</li></ul> 
What we're looking for from you&hellip;<ul><li>
Experience in revenue management, pricing or commercial analytics; ideally within travel, OTA, hospitality or a similarly dynamic business. You understand how to price products where demand fluctuates by season, lead time and segment.</li><li>
You are the first hire in this area, so you must have a passion for owning and building. You won't be building from scratch, as our data infrastructure is mature and well-structured. But you'll need to design the pricing frameworks, set the strategy and get early wins live while setting us up for the long term.</li><li>
Highly numerate with strong commercial and financial acumen. You understand P&amp;L mechanics, unit economics and how pricing decisions flow through to gross profit and EBITDA.</li><li>
Self-sufficient with data. You're comfortable extracting, modelling and presenting your own analysis. You won't have a dedicated analyst, and you&rsquo;ll be hands-on with the data every day.</li><li>
Strong attention to detail. You understand that trends aren't always obvious at first and you have a skill for diagnosing what's actually driving a number, not just reporting it.</li><li>
An experimentation-first mindset. You default to testing hypotheses with data rather than making changes based on gut feel.</li><li>
Clear, opinionated communication. You can present a recommendation to senior stakeholders with the evidence behind it, and you're comfortable being challenged on it.</li><li>
Desirable: proficiency with SQL (our stack is BigQuery), Google Sheets, and data visualisation tools such as Looker Studio. Experience with statistical methods for experiment design and price elasticity modelling would be a strong plus. Familiarity with AI-assisted analytical workflows is valued</li></ul> 
How big is the team?
Marketing: Brand Director, Content Lead, Senior Copywriter, Snr Content Exec, Social Media Manager, Customer Retention Lead
Trading: Head of Performance Media (supported by Performance Marketing Agency), CMO, Revenue Manager, Growth Squad: Marketing, Design, Tech, Finance, Supply, Sales
Who's going to be your manager?
You&rsquo;ll be reporting to Sam Knott, our CMO
The interview process&hellip;..<ul><li>
Screening call (30-40 minutes): w/ Luke, our TA Lead</li><li>
Initial call (30 minutes) w/Sam, our CMO</li><li>
Competency Interview (90 minutes): Demonstrate your experience and skills through your portfolio, by answering pre-set questions based on &lsquo;The skills we&rsquo;re looking for&rsquo;</li><li>
Culture Add Interview (30-40 minutes): Meet with co-founder and team members you would be working with to learn more about each other.</li></ul> 
Perks of the job&hellip;.<ul><li>
25 days annual leave + bank holidays + 4 &ldquo;me/wellbeing&rdquo; days</li><li>
We have a hybrid working policy and are happy for people to balance their working week between the office and home. You own your time.</li><li>
&pound;1,000 Heidi holiday credit + additional holiday discounts.</li><li>
Vitality health insurance.</li><li>
Enhanced parental leave for primary /secondary carers and adoptive parents.</li><li>
A fun packed company social calendar including our summer party, end of season conference and budget for team celebrations</li><li>
&pound;300 work from home budget</li></ul> 
Our Commitment to inclusive hiring
We want to create an inclusive environment that celebrates the diversity of our people whilst enabling them to do the best work of their careers. We are committed to ensuring that all our people processes are equitable. All applicants will be considered for employment without attention to age, ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.</div>

Data Scientist, revenue

<div>
 
 Who is Heidi?
 
 
 
 Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care.
 
 
 We exist to double healthcare&rsquo;s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.
 
 
 Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare.
 
 
 Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others.
 
 
 We move quickly where it matters and stay grounded in what&rsquo;s proven, shaping healthcare&rsquo;s next era. Ready for the challenge?
 
 
 
 The Role
 
 
 
 A Senior Software Engineer responsible for the execution of the backend features, with a deep technical understanding and how it translates to representing user needs. You will have operated in a hyper growth startup with experience building SaaS products.
 
 
 You will also have a deep understanding of the key challenges engineers face and a firm grasp on design principles in prioritizing key features and capabilities.
 
 
 Your superpower is how to bridge the gap between technical specifics and business needs effortlessly and turn high-level designs into real-world solutions.
 
 
 You thrive in challenging situations, and you appreciate the dynamics of a flexible, flat-structured work environment. You are quick to grasp the nuances and complexities of developing an AI product healthcare internationally.
 
 
 We know that brilliant people can come from unlikely places; if you have a proven track record of shipping spectacular technically challenging products and features, regardless of industry, we want to meet you.
 
 
 
 What You'll Do
 
 
 
 Ultimately you will have the opportunity to work with the engineering mastermind behind Heidi developing AI products which will change the face of healthcare
 
 
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 Autonomously deliver beautiful &amp; robust code with considerations on code structure design and scalability.
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 Implement and optimize data storage solutions.
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 Design, build, and maintain high-performance backend systems using Python.
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 Architect and manage cloud infrastructure, ensuring scalability and reliability.
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 Develop and manage message queue systems for real-time data processing.
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 Collaborate with frontend and AI teams to integrate new features and enhance existing APIs.
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 Optimize API performance and handle API versioning, documentation, and testing.
 
 
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 </ul>
 
 What We&rsquo;ll Look For
 
 
 
 <ul>
 <li>
 Strong sense of ownership &amp; strong problem-solving skills.
 </li>
 <li>
 5+ years of backend development experience.
 </li>
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 Solid experience with MongoDB and Redis for data management.
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 Experience building &amp; managing message queue systems at scale.
 </li>
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 Writing testable, effective and communicative code
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 Data modeling, design patterns, understanding trade-offs
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 Deep understanding of API design principles, including security, versioning, and performance.
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 Data &amp; application security knowledge and skills
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 Experience in integrating with third-party systems
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 Competent with source code control and CI/CD pipeline technologies.
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 <li>
 Architecting and building highly available, scalable, secure &amp; performant systems
 
 
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 </ul>
 
 What do we believe in?
 
 
 
 Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world&rsquo;s health demands it. We believe in progress built through precision, pace, and ownership.
 
 
 <ul>
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 Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.
 </li>
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 Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.
 </li>
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 Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.
 </li>
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 Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.
 
 
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 </ul>
 Our mission is clear: expand the world&rsquo;s capacity to care, and do it without losing the humanity that makes care worth delivering.
 
 
 
 Why you should Join Heidi 🚀
 
 
 
 <ul>
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 Real product momentum. We're not trying to generate interest, we're channeling it.
 </li>
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 Equity from day one. When Heidi wins, you win. You'll share directly in the success you help create.
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 Unmatched impact. Play a pivotal role at a critical growth moment - working on a product that delivers tangible, real-world value to clinicians and patients every day.
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 Work alongside world-class talent. Join a team of operators and builders who've scaled unicorns.
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 Your health, covered. Comprehensive private medical and dental cover through Bupa, plus 24/7 mental health, coaching and wellbeing support through Sonder and a &pound;100/month Healthy Heidi&rsquo;s stipend.
 </li>
 <li>
 Global parental leave. 26 weeks paid for primary carers and 18 weeks for secondary carers, subject to eligibility.
 </li>
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 Fertility support. &pound;7,000 one-off payment, eligibility applies.
 </li>
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 Learning &amp; development. &pound;700 per year for courses, books, memberships, conferences and more.
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 Home office budget. &pound;500 one-off to set up a workspace you actually want to work in.
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 Recharge days after major milestones and busy periods so you can reset and come back strong.
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 Work from anywhere for up to 4 weeks per year, wherever the world takes you.
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 Clinical leave. 10 days per year for eligible clinical roles to maintain accreditation and requirements.
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 Flexibility that works. A hybrid environment, with 3 days in the office.
 
 
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 </ul>
 
 Heidi&rsquo;s commitment to Diversity, Equity and Inclusion
 
 
 
 Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.
</div>

Senior Backend Engineer - UK

Join Heidi and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Heidi

About Company

Data Scientist, revenue

Senior Backend Engineer - UK