Urwah Admin

Heidrick & Struggles

<div>
 
 Title: Engagement Operations Manager
 
 
 Location: Delhi
 
 
 Reports to: Director of Engagement Operations
 
 
 
 
 
 Role Summary:
 
 
 
 
 
 The Engagement Operations Manager plays a critical role in supporting the business with efficient and effective financial engagement management. This role acts as the subject matter expert (SME) for key business processes and systems that enable financial success across the engagement lifecycle. With a strong focus on commercial management, collaboration, and continuous improvement, the Engagement Operations Manager ensures operational excellence and compliance with audit and financial controls.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Serve as the regional SME for financial engagement processes and systems, ensuring consistency, accuracy, and compliance
 </li>
 <li>
 Provide expert support to client delivery teams on engagement set-up, ongoing commercial management, and project close activities
 </li>
 <li>
 Ensure engagements are managed in line with audit and financial controls, with a focus on proactive commercial oversight (revenue, cost, and margin)
 </li>
 <li>
 Collaborate effectively with cross-functional teams to understand and address the broader business process impacts on engagement operations
 </li>
 <li>
 Identify, manage, and resolve issues proactively, ensuring risks are mitigated and solutions implemented efficiently
 </li>
 <li>
 Drive continual business improvement by identifying process inefficiencies and contributing to the design and implementation of enhanced ways of working
 </li>
 <li>
 May provide line management to junior team members, including coaching, performance support, and talent development
 </li>
 <li>
 Take ownership of or contribute to specialist areas such as systems management, reporting, audit readiness, or process optimization
 </li>
 </ul>
 
 
 
 
 
 Key Skills &amp; Experience
 
 
 <ul>
 <li>
 Strong background in commercial and financial management, ideally within a professional services or consultancy environment
 </li>
 <li>
 Deep understanding of engagement lifecycle processes and related systems (e.g., project set-up, budgeting, forecasting, revenue recognition)
 </li>
 <li>
 Proven experience collaborating across cross-functional teams and supporting business-critical decision-making
 </li>
 <li>
 Ability to lead and influence without authority, building trusted relationships with stakeholders at all levels
 </li>
 <li>
 Experience managing or mentoring junior team members
 </li>
 <li>
 Demonstrated commitment to continuous improvement and operational excellence
 </li>
 <li>
 Strong problem-solving, analytical, and communication skills
 </li>
 </ul>
 
 
 
 
 
 To learn more about our firm:
 
 
 
 https://www.heidrick.com/en/careers
 
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Engagement Operations Manager - Leadership Consulting

<div>
 
 
 The Company
 
 
 
 Heidrick &amp; Struggles International, Inc. (NASDAQ: HSII) serves the executive talent and leadership needs of companies worldwide as the premier provider of leadership consulting, culture shaping, and executive search services. Pioneering the industry since 1953 Heidrick has provided quality service and built strong leadership teams through its relationships with organizations around the world. We help our clients change the world, one leadership team at a time&trade;.
 
 
 
 
 
 
 The Consulting Practice
 
 
 
 We work in partnership with our clients to accelerate performance at the organization, team and individual leader levels. We enable our clients to mobilise, execute and transform with agility in a fast moving, uncertain and volatile business landscape. Our ambition is to shape the world&rsquo;s thinking on the leadership and boards of organisations. We bring hard facts to the &lsquo;soft stuff&rsquo; through empirical discipline. Whether a company is undergoing a significant transformation or needs to align its leadership strategies to its business aspirations, our Consulting Practice offers integrated world class solutions proven to accelerate performance.
 
 
 
 
 
 We do this in four main arenas. We accelerate strategy by making responses to the environment better informed and more agile. We accelerate organisations by ensuring they are able to mobilise, execute and transform with agility. We accelerate teams and boards by ensuring that they are able to execute at pace and across boundaries. And we accelerate leaders and board members by assessing and developing the capacity of individuals.
 
 
 
 
 
 The global practice operates in three regions (Americas, Europe and Asia). We are building an extraordinary place to work for talented professionals, creating a true meritocracy in which expertise speaks louder than hierarchy, investing in building world-class skills, relationships and insights and practicing what we preach. It is a great time to join and grow with us.
 
 
 Additional information on the firm can be found at www.heidrick.com.
 
 
 
 
 
 
 Our Value Proposition for You
 
 
 
 
 We Take Pride in our Organizational Culture&hellip;
 
 
 
 &hellip;having a culture built on
 
 trust, collaboration, coaching, and support
 
 . Our roots are in finding people the job where they are at their best and we incorporate this philosophy in our culture, striving to provide
 
 a place where our employees can be their best every day.
 
 
 
 
 We Deliver High Impact Work&hellip;
 
 
 
 &hellip;focused on solving
 
 important organizational, culture, and leadership challenges
 
 and making a
 
 visible difference in
 
 our
 
 client organizations
 
 ,
 
 working with top leadership
 
 , and fostering long-term relationships with clients. Our consultants work on a
 
 variety of projects,
 
 across a
 
 diverse set of clients
 
 , having significant
 
 ownership and autonomy over how work is delivered
 
 , all the while getting competitively remunerated benchmarked with the best in business
 
 
 
 We Walk the Talk on Employee Wellbeing&hellip;
 
 
 
 &hellip;through
 
 active workload management
 
 ,
 
 travel when needed
 
 , creating opportunities for social and wellness activities, offering
 
 flexible working arrangements
 
 , providing competitive rewards and benefits, all to allow team members to achieve work life harmonization and a
 
 sustainable consulting career
 
 .
 
 
 
 We are Entrepreneurial and Agile&hellip;
 
 
 
 &hellip;providing the opportunity for consultants at all levels to be involved in business development, client management, improving internal ways of working, and being an
 
 owner in the growth trajectory of Heidrick Consulting
 
 .
 
 
 
 
 
 
 The Position
 
 
 
 The main role of the Consultant is to support Principals and Partners in their business development and delivery.
 
 
 
 
 
 You will be asked to develop consulting solutions as part of client engagements, to write proposals and support business development activities, and to act as engagement manager on specific workstreams within projects. You will be expected to assure that your workstream is in place according to agreed project plans and milestones and that deadlines are executed against. You should be able to pro-actively highlight issues, (for example with stakeholders or when findings are inconsistent). Specifically, you will be responsible for identifying issues, forming hypotheses, designing and conducting analysis, and then synthesizing conclusions into recommendations. Throughout an engagement, you will be involved in discussions and presentations with senior client leadership and you will work closely with Principals and Partners to shape the analysis, draw insights and prepare materials for clients.
 
 
 
 
 
 As your role progresses, you will begin to lead, manage, and own problem-solving efforts on a large portion of a client engagement or to lead on smaller engagements.
 
 
 The role will be based in Dubai, United Arab Emirates.
 
 
 
 
 
 
 Accountabilities
 
 
 <ul>
 <li>
 with clients to determine their requirements and either lead or support on delivering to them
 </li>
 <li>
 a range of consulting solutions across service offerings to meet client needs throughout the consulting cycle, drawing on knowledge of the clients&rsquo; needs, Heidrick Consulting products and tools, own ideas and external best practice
 </li>
 <li>
 and analyse client data, drawing on a range of best practice problem solving skills to identify themes and insights
 </li>
 <li>
 compelling reports, presentations and other client deliverables to achieve maximum client impact
 </li>
 <li>
 to the writing of proposals, completion of tender documents and the mobilization of projects once won
 </li>
 <li>
 projects plans (in conjunction with Engagement Leader for larger projects) and help report to clients on progress
 </li>
 <li>
 and prioritize own work and ensure deadlines are met. Manage own workload to cope with peaks in demand ensuring all deadlines and quality standards are met
 </li>
 <li>
 to thought leadership by supporting the development of products and tools and documenting methodologies
 </li>
 <li>
 closely with Engagement leaders, Partners and Principals to support the delivery of large scale projects, prepare for workshops, document workshop outputs and liaise with clients to organize logistics
 </li>
 <li>
 develop self to build own capability to support a broad range of consulting activity
 </li>
 </ul>
 
 
 
 
 
 Key Metrics
 
 
 <ul>
 <li>
 utilization of ~60%
 </li>
 <li>
 of deliverables produced on time and to requirements
 </li>
 <li>
 of projects on time, to quality and on budget
 </li>
 <li>
 to Firm initiatives
 </li>
 <li>
 personal growth and development
 </li>
 </ul>
 
 
 
 
 
 Qualifications&amp; Experience
 
 
 <ul>
 <li>
 in people, organisations and behaviour
 </li>
 <li>
 degree is required; Business, Economics, Finance, Psychology, or other numerate discipline. An MBA or other relevant Masters degree is preferred
 </li>
 <li>
 years of work experience in a business environment, with 3 years in a management or leadership consulting environment
 </li>
 <li>
 ability to drive an efficient process throughout a project including setting and executing against deadlines
 </li>
 <li>
 analytical skills coupled with verbal ability (both written and spoken)
 </li>
 <li>
 proficient in PowerPoint and advanced Excel
 </li>
 <li>
 to travel locally and globally as required
 </li>
 <li>
 of working in the UAE or GCC is preferred
 </li>
 <li>
 Fluent in Arabic (spoken and written) is required.
 </li>
 </ul>
 
 
 
 
 
 Consulting Behaviours
 
 
 
 The role requires the following behavioural competencies;
 
 <ul>
 <li>
 agility: thinks ahead, analyses and solves problems, is innovative and handles ambiguity
 </li>
 <li>
 with excellence: is driven, proactive and self-directed and results focused; sets high standards for self and for others
 </li>
 <li>
 and engage clients and stakeholders: influences the thinking of clients and stakeholders by connecting, adapting own style and optimising personal impact
 </li>
 <li>
 talent and teams: leads and develops teams and individuals to achieve the highest levels of performance and grow Leadership Consulting capabilities
 </li>
 <li>
 demonstrates foresight, adaptability, resilience
 </li>
 </ul>
 
 
 
 
 
 Key Skills and Expertise Areas
 
 
 <ul>
 <li>
 Core consulting skills relating to the position and accountabilities are required. These include;
 </li>
 <li>
 Business acumen/client impact
 </li>
 <li>
 Domain knowledge and experience in one of the following; (organization and operating model design, change management, team and leadership assessment and development, culture acceleration)
 </li>
 <li>
 Project delivery
 </li>
 <li>
 Engagement management
 </li>
 <li>
 Consulting skills (including structuring, problem solving and client management)
 </li>
 </ul>
 
 
</div>

Consultant, Leadership Consulting

Join Heidrick & Struggles and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Heidrick & Struggles

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Engagement Operations Manager - Leadership Consulting

Consultant, Leadership Consulting