Abrar Admin

Helios HVACR Services, LLC

<div>The IT support lead will empower our team by maximizing their proficiency and productivity within our IT Service Team. The IT support lead will drive operational excellence while providing technical guidance, managing daily operations, ensuring timely resolution of user issues, and implementing improvements to the overall IT support process within an organization, often including hands-on troubleshooting of complex technical problems while also acting as a point of escalation for the team. By achieving these goals, you will play a crucial part in our business success, ensuring high user satisfaction, minimizing errors, and solving end user problems. Join us in making a lasting impact on our service team!

WHAT SETS HELIOS APART:

Opportunity to make a big impact quickly

Competitive Pay

Amazing people to work with

WHAT WILL YOU BE DOING:

Mentoring and sometimes leading other IT support technicians.

Foster a positive team culture focused on customer service and problem-solving.

Provide technical expertise to resolve complex IT issues escalated from the support team.

Troubleshoot hardware, software, network connectivity problems, and user access issues.

Stay updated on latest technologies and industry trends to ensure effective problem resolution.

Monitor and prioritize incoming support tickets, ensuring timely response and resolution.

Escalate critical issues to relevant stakeholders and manage incident response process.

Conduct post-incident reviews to identify root causes and implement preventive measures.

Collaborate with other IT teams on projects related to infrastructure upgrades, software deployments, or new technology implementations.

Maintain all documentations for deployment, maintenance, upgrades, and problem resolution activities.

Communicate with users to identify their requirements and facilitate the process for continuous improvement.

Lead training for new IT technicians.

Ownership of the ITSM/PSA platform.

WHAT HELIOS NEEDS FROM YOU:

Strong understanding of IT infrastructure including hardware, software, networking, and operating systems

Proven experience in troubleshooting complex technical issues

Excellent customer service skills and ability to effectively communicate with users at all levels

Ability to prioritize tasks and manage workload effectively

Strong analytical and problem-solving skills

Knowledge of ticketing systems and IT service management practices

Attention to detail and accuracy, knowledge of compliance standards and best practices

Excellent Project Management skills

WHAT SETS YOU APART:

Personable, excellent communicator, able to foster strong relationships

Strong technical skills, project experience and analytical knowledge

Adaptable and Team Player

5 to 7 years' experience in similar IT roles

Relevant IT certifications a plus 


Helios Commercial Service Partners determines compensation based on the cost of labor across several US geographic markets. Pay is based on a number of factors including market location, job-related knowledge, skills, and experience.

Physical Demands &amp; Working Conditions:

Sitting/Standing/Flexibility: Ability to stand and sit for 8 or more hours when in an office environment.

Speech/Reading: Ability to speak, read, and write English proficiently and deliver a variety of instructions furnished in written, verbal, diagram, or schedule form.

Lifting: Ability to lift items weighing up to 50 pounds.

Vision/Hearing: Ability to understand a variety of instructions furnished in written, verbal, diagram, or schedule form.

Safety: Ability to understand and communicate safety precautions when necessary. 


Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 


Helios HVAC/R Services LLC determines compensation based on the cost of labor across several US geographic markets. The base pay for this position is up to $85k annually. Pay is based on a number of factors including market location, job-related knowledge, skills, and experience.
<ul><li>Helios is an equal opportunity employer. The company provides equal opportunity to qualified persons without regard to race, color, creed, religion, sex, national origin, age, disability, medical condition, genetic characteristics, veteran status, citizenship, ancestry, marital status, gender, or any other characteristic protected by federal, state, or local law. This nondiscrimination policy extends to all terms, conditions, and privileges of employment.</li></ul>

#LI-JM3</div>

IT Support Lead

<div>Commercial HVAC/R Service Technician - Tired of the same old routine? At Helios, we're changing the game in commercial mechanical service &mdash; and we want you to be part of it. We're the fastest-growing and most trusted HVAC/R partner in the country, and our superhero technicians are at the heart of it all.

Many of our top leaders started right where you are &mdash; turning wrenches and solving problems. If you're a high-energy, skilled technician who's passionate about HVAC/R and ready to be recognized for your work, this is your moment, and Helios is your home.

We're not just looking for a technician. We're looking for top technicians in the industry.

What Sets Helios Apart:
<ul>
<li>Top Pay &mdash; dispatched from home and paid door-to-door</li>
<li>Health benefits start DAY ONE (includes an employee-only ZERO cost option)</li>
<li>401K with company match</li>
<li>Very generous PTO policy &ndash; in addition to paid holidays</li>
<li>Tool allowances (PLUS employer-provided tools)</li>
<li>Career growth opportunities, promote from within culture</li>
<li>Incredible bonus and recognition programs</li>
<li>Company vehicle, fuel card, smart phone, and uniforms</li>
<li>Continuing education course offered on Helios University</li>
</ul>
What Helios Needs From You:
<ul>
<li>Ability to diagnose, repair, and calibrate commercial HVAC/R systems</li>
<li>Problem-solving skills, ability to work independently, and/or as part of a team</li>
<li>Excellent communicator with customers and support staff</li>
<li>Keep your van stocked and your tools sharp</li>
<li>Deliver quality service and integrity every single day</li>
<li>Be a reliable resource for nights, weekends, and on-call emergencies.</li>
<li>Invest in your skills through training and certifications</li>
<li>Ability to pass a background check</li>
<li>Valid drivers license</li>
</ul>
What Sets You Apart:
<ul>
<li>Universal EPA certification</li>
<li>Valid driver's license</li>
<li>2+ years in commercial HVAC &mdash; refrigeration experience a big plus</li>
<li>Strong knowledge of HVAC, refrigeration, and heating principles and proficiency in reading schematics and work plans</li>
<li>Strong communication and teamwork skills</li>
<li>Basic technology skills &mdash; you can navigate mobile apps and documentation with ease</li>
</ul>
Physical Requirements:
<ul>
<li>Ability to lift and carry up to 75 lbs and frequently move heavy objects.</li>
<li>Comfort working in extreme temperatures and tight spaces, including attics, basements, and crawl spaces.</li>
<li>Strong balance and coordination for climbing ladders and working at heights of 45 feet or higher.</li>
<li>Endurance to stand or kneel for extended periods.</li>
<li>Dexterity for tasks such as connecting electrical components and making precise measurements.</li>
<li>Required to follow all applicable safety procedures</li></ul> 


Helios HVAC/R Services LLC determines compensation based on the cost of labor across several US geographic markets. The base pay for this position is up to $45 an hour. Pay is based on a number of factors including market location, job-related knowledge, skills, and experience.
<ul><li>Helios is an equal opportunity employer. The company provides equal opportunity to qualified persons without regard to race, color, creed, religion, sex, national origin, age, disability, medical condition, genetic characteristics, veteran status, citizenship, ancestry, marital status, gender, or any other characteristic protected by federal, state, or local law. This nondiscrimination policy extends to all terms, conditions, and privileges of employment.</li></ul>

#LI-JM3</div>

Commercial HVAC/R Service Technician

<div>HVAC/R Service Managers will oversee daily area operations and manage technicians to ensure we meet our customers' needs within their required SLAs. The Service Manager reports to the Regional Director of Operations and has Field Supervisors and Service Technicians as direct reports. The number of field staff will vary by state.

What Sets Helios Apart:
<ul>
<li>Health benefits start DAY ONE (includes an employee-only ZERO cost option)</li>
<li>401K with company match</li>
<li>Very generous PTO policy &ndash; in addition to paid holidays</li>
<li>Career growth opportunities, promote from within culture</li>
<li>Incredible bonus and recognition programs</li>
<li>Company vehicle, fuel card, smart phone, and uniforms</li>
<li>Continuing education course offered on Helios University</li>
</ul>
What Helios Needs From You:
<ul>
<li>Lead a team and manage team communication, ensuring all parties are aware of needed information</li>
<li>Provide the highest level of professionalism, communication, and integrity to our customers</li>
<li>Manage Supervisors, Technicians and assess training needs by selecting training programs for team members</li>
<li>Participate in the hiring, training, and coaching of field staff</li>
<li>Maintain stock, parts, tools, and safety equipment in the vehicle</li>
</ul>
What Sets You Apart:
<ul>
<li>5+ years of HVAC field experience</li>
<li>Previous experience in service management roles</li>
<li>Universal EPA certification</li>
<li>Valid driver's license</li>
<li>Knowledge with advance principles of air conditioning, refrigeration, and heating</li>
<li>Excellent written, verbal, and interpersonal skills</li>
<li>Basic computer skills for iPad/cell phone communication and documentation</li>
</ul>
Helios determines compensation based on the cost of labor across several US geographic markets. The base pay for this position ranges from $95,000 to $105,000 annually. Pay is based on a number of factors including market location, job-related knowledge, skills, and experience.
<ul><li>Helios is an equal opportunity employer. The company provides equal opportunity to qualified persons without regard to race, color, creed, religion, sex, national origin, age, disability, medical condition, genetic characteristics, veteran status, citizenship, ancestry, marital status, gender, or any other characteristic protected by federal, state, or local law. This nondiscrimination policy extends to all terms, conditions, and privileges of employment.</li></ul>

#LI-JM3</div>

Commercial HVAC/R Service Manager

<div>Position Summary 
The Billing Specialist is responsible for the accurate and timely processing of invoices while supporting the company's financial performance and operational efficiency. This role requires a high level of attention to detail, accountability, and the ability to work independently to meet daily production goals, maintain gross margin targets, and ensure compliance with client-specific invoicing requirements. The Billing Specialist plays a critical role in revenue cycle performance by delivering quality, timely, and compliant billing outcomes. 


Experience Requirement
<ul>
<li>Minimum of 5 years of experience in billing, invoicing, or revenue cycle operations, preferably in a high-volume or service-based environment.</li>
</ul><ul><li>HVAC and/or refrigeration industry experience is a plus, with familiarity in service work orders, labor tracking, and materials billing strongly preferred.</li></ul> 


Key Responsibilities
<div>
<ul><li>Invoicing Performance &amp; Accuracy</li></ul>
</div><ul><li>Process a high volume of invoices daily, maintaining both speed and accuracy.</li>
</ul><ul><li>Review all invoices prior to posting to ensure completeness and correctness.</li>
</ul><ul><li>Validate labor hours, materials, and pricing to ensure accuracy and margin compliance.</li>
</ul><ul><li>Submit invoices to clients within 1 business day, including all required documentation.</li>
</ul><ul><li>Consistently achieve a minimum KPI target of 30 invoices processed per day while maintaining accuracy and efficiency.</li>
</ul><div><ul><li>Gross Margin (GM) Management</li></ul>
</div><ul><li>Ensure all invoices meet company gross margin expectations</li>
</ul><ul><li>Review billing components to support profitability and prevent margin leakage.</li>
</ul><ul><li>Identify discrepancies and take corrective action to protect financial performance.</li>
</ul><div><ul><li>Client-Specific Billing &amp; Portal Management</li></ul>
</div><ul><li>Understand and follow individual client billing requirements, formats, and submission processes.</li>
</ul><ul><li>Submit invoices through appropriate client portals accurately and within required timelines.</li>
</ul><ul><li>Troubleshoot and resolve client-specific billing issues promptly and professionally.</li></ul> 


Core Competencies
<ul>
<li>Strong attention to detail and accuracy</li>
</ul><ul><li>Advanced organizational and time management skills</li>
</ul><ul><li>Solid understanding of billing processes and gross margin principles</li>
</ul><ul><li>Ability to manage high-volume workloads efficiently</li>
</ul><ul><li>Analytical and problem-solving mindset</li>
</ul><ul><li>Adaptability to client-specific requirements and changing processes</li>
</ul><ul><li>Strong communication and collaboration skills</li></ul></div>

Billing Specialist - Commercial HVAC/R

Join Helios HVACR Services, LLC and explore 5   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Helios HVACR Services, LLC

About Company

IT Support Lead

Commercial HVAC/R Service Technician

Commercial HVAC/R Service Technician

Commercial HVAC/R Service Manager

Billing Specialist - Commercial HVAC/R