Urwah Admin

help AG

<div>Help AG is looking for a System Security Engineer responsible for managing endpoint security technologies, including EDR/XDR platforms, endpoint management, OS hardening, and security monitoring. The role involves implementing security controls, managing patching and device compliance, supporting incident response, and automating security operations using tools such as Microsoft Defender, Intune, and PowerShell. 
Responsibilities:<ul><li>
Administer and manage endpoint detection and response solutions including Microsoft Defender for Endpoint, CrowdStrike Falcon, and SentinelOne.</li><li>
Perform policy configuration, exclusions management, alert triage, and proactive threat hunting.</li><li>
Manage next-generation antivirus and exploit protection features such as Attack Surface Reduction (ASR), Controlled Folder Access, and exploit mitigation.</li></ul><ul><li>
Configure Windows Defender Firewall, web filtering, and endpoint device control policies (e.g., USB restrictions).</li><li>
Implement application control using AppLocker and Windows Defender Application Control (WDAC).</li><li>
Apply Windows security hardening based on CIS Benchmarks and Microsoft Security Baselines.</li><li>
Manage Group Policy (GPO) and ADMX configurations including local admin restrictions and Windows LAPS.</li></ul><ul><li>
Manage enterprise device lifecycle using platforms such as Microsoft Intune, Microsoft Endpoint Configuration Manager (SCCM/MECM), Jamf (macOS), and Workspace ONE.</li><li>
Support device provisioning, enrollment workflows, and Windows Autopilot deployments.</li></ul><ul><li>
Manage patching using Windows Update for Business, WSUS, and SCCM.</li><li>
Deploy and maintain third-party updates for applications such as Google Chrome, Java, and Adobe Acrobat.</li><li>
Package and deploy applications using MSI, MSIX, and Win32 formats via scripting or management tools.</li></ul><ul><li>
Work with identity services including Active Directory and Microsoft Entra ID.</li><li>
Configure Conditional Access policies and device compliance policies.</li><li>
Manage endpoint security features including BitLocker disk encryption, key escrow, and recovery processes.</li><li>
Implement credential protection mechanisms such as Credential Guard, LSASS protection, and disabling legacy protocols (e.g., SMBv1, NTLM where possible).</li><li>
Support certificate-based authentication using PKI fundamentals for device, Wi-Fi, and VPN authentication.</li></ul><ul><li>
Analyze endpoint telemetry from Windows Event Logs, Sysmon, and Microsoft Defender advanced hunting.</li><li>
Support incident response activities including host isolation, artifact collection, scanning, containment, and remediation.</li><li>
Conduct endpoint triage investigations involving processes, services, scheduled tasks, registry persistence, and system artifacts.</li><li>
Perform threat hunting using KQL queries and map findings to the MITRE ATT&amp;CK framework.</li></ul><ul><li>
Demonstrate understanding of networking concepts including TCP/IP, DNS, DHCP, and proxy configurations.</li><li>
Troubleshoot TLS/certificate issues, VPN client behavior, and split-tunneling impacts.</li><li>
Understand network requirements and firewall/proxy considerations for EDR and MDM communications.</li></ul><ul><li>
Develop automation scripts using PowerShell for device inventory, compliance validation, and remediation tasks.</li><li>
Integrate with APIs such as Microsoft Graph and EDR platform APIs for automation and reporting.</li><li>
Basic knowledge of Python scripting is considered an advantage.</li></ul>
Qualifications &amp; Skills
<ul><li>Bachelor&rsquo;s degree in Computer Science, Cybersecurity, Information Technology, or a related field.</li><li>
3&ndash;6+ years of experience in endpoint security, system security engineering, or cybersecurity operations.</li><li>
Hands-on experience with Microsoft security ecosystem including Defender, Intune, and Entra ID.</li><li>
Strong knowledge of endpoint protection technologies, device management, and security hardening practices.</li><li>
Experience with scripting (PowerShell required; Python is a plus).</li><li>
Familiarity with threat hunting, incident response, and endpoint forensic analysis.</li><li>
Preferred Certifications:
</li></ul><ul><li>CompTIA Security+</li><li>
Certified Ethical Hacker (CEH)</li><li>
Certified Information Systems Security Professional (CISSP)</li><li>
Microsoft Security or Endpoint Management certifications</li></ul>
Benefits<ul><li>Health insurance with one of the leading global providers for medical insurance</li><li>Career progression and growth through challenging projects and work</li><li>Employee engagement and wellness campaigns and activities throughout the year</li><li>Excellent learning and development opportunities</li><li>Annual flight tickets</li><li>Inclusive and diverse working environment</li><li>Flexible / Hybrid working environment</li><li>Open Door Policy</li></ul>
About Us
Help AG is the cybersecurity arm of e&amp; enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.
Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; (formerly Etisalat Group) in February 2020, creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams, and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their businesses.</div>

System Security Engineer

<div>Help AG is looking for a dynamic and innovative Strategic Vendor Manager (KSA), who will drive the commercial and strategic value of our most critical technology partnerships within the Kingdom. This role is accountable for aligning vendor strategy with market expansion priorities, strengthening local ecosystem engagement, and ensuring that partnerships translate into measurable revenue growth, margin optimization, and differentiated service offerings. The position operates at the intersection of commercial performance, portfolio strategy, and executive stakeholder alignment across KSA and Group structures. 
Responsibilities 
<ul><li>
Define and execute vendor strategies aligned to KSA market growth objectives and national digital transformation priorities.</li><li>
Own and negotiate vendor contribution, margin optimization, rebate structures, and commercial frameworks for assigned strategic vendors.</li><li>
Act as the primary executive interface between vendors and internal stakeholders across Sales, Product, Delivery, Finance, and Marketing.</li><li>
Develop and execute joint business plans with clear growth, profitability, and pipeline targets.</li><li>
Lead commercial negotiations including pricing models, incentive programs, MDF allocation, and long-term strategic agreements.</li><li>
Conduct structured Quarterly Business Reviews focused on revenue performance, market penetration, competitive positioning, and execution risks.</li><li>
Identify service adjacencies and solution gaps, recommending enhancements that strengthen managed services and cybersecurity offerings.</li><li>
Ensure alignment between vendor roadmaps and internal service development plans, particularly for in country and sovereign requirements.</li><li>
Monitor vendor performance against contractual, operational, and financial KPIs, implementing corrective measures where required.</li><li>
Lead risk assessments covering commercial exposure, supply resilience, regulatory alignment, and business continuity.</li><li>
Support enablement initiatives to increase vendor adoption, attach rates, and cross-BU penetration.</li></ul>
Qualification and Skills 
<ul><li>
University Degree related to Business Administration, IT, Information Security or similar work experience.</li><li>
Minimum of 5yrs working experience in the vendor channel space.</li><li>
Strong channel/relationship management experience.</li><li>
Fundamental understanding of Cyber security basic and modern concepts related to firewalls, intrusion detection and prevention, endpoints, data leakage prevention, proxies, CASB, SASE, virtualized security functions, data security, security operations tools, GRC and user education/ user security.</li><li>
Team Leadership experience.</li><li>
Outstanding professional communication, attention to detail and organizational skills.</li><li>
Strong negotiation capabilities.</li><li>
Strong problem solving and issue resolution skills.</li><li>
Being able to understand complex business processes and activities.</li><li>
Flexible work approach, based on the job requirements.</li><li>
Ability to manage vendor expectations and/or escalations from stakeholders within Help AG.</li><li>
Working experience in dealing with complex situations especially pertaining to managing multiple vendors overlapping or conflicting expectations in HELP AG Groups business.</li></ul> 
Benefits 
<ul><li>
Health insurance with one of the leading global providers for medical insurance.</li><li>
Career progression and growth through challenging projects and work.</li><li>
Employee engagement activities throughout the year.</li><li>
Tailored training &amp; development program.</li></ul> 
About Us 
Help AG is the cybersecurity arm of e&amp; enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.
Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defences and safeguarding their business.</div>

Strategic Vendor Manager

<div>Help AG is looking for a talented and experienced Pre-Sales Solution Architect who will have a key role in discovering opportunities and in positioning Help AG&rsquo;s security solutions to customers and prospects and creating technical content for proposals and RFP responses. The Pre-Sales Solution Architect will have a critical role in ensuring the success of Proof of Concepts. During and post implementation, the Solution Architect will be tasked with ensuring customer success (from a technology architecture and a solutions point of view), ensuring alignment with the implementation team and detecting cross-selling and up-selling opportunities. The role is crucial to Help AG&rsquo;s success in the market and is strongly sales focused to ensure increased business. 
Responsibilities: 
<ul><li>
Discovering opportunities, positioning Help AG&rsquo;s security increased business services to customers and prospects and creating technical content for proposals and RFP responses.</li><li>
Ensuring the success of Proof of Concepts.</li><li>
During and post implementation, the Solution Architect will be tasked with ensuring customer success (from a technology architecture and a solutions point of view), ensuring alignment with the delivery units and detecting cross-selling and up-selling opportunities.</li><li>
Ensure Help AG&rsquo;s success in the market and strongly sales-focused to ensure increased business.</li></ul>
Qualifications &amp; Skills: 
<ul><li>
Bachelor&rsquo;s degree from a related field and relevant security certifications, both from vendors and vendor-independent parties.</li><li>
Excellent understanding of Cyber, and information security challenges and strategies.</li><li>
6 &ndash; 8 years of experience in Pre-Sales Solutions.</li><li>
Prior experience in positioning managed security services.</li><li>
Prior experience in positioning GRC and VAPT services.</li><li>
Technical and solution knowledge on Cloud IT and Sec Technologies.</li><li>
Managed adherence to ISO27001/2, NCA, SAMA, and GDPR regulations.</li><li>
Strong Consulting skills covering both technical as well as commercial understanding of an opportunity.</li><li>
Solid understanding of technology from both a technical as well as a concept perspective.</li><li>
Strong pedagogical skills in explaining difficult technical concepts in an easy-to-understand way</li><li>
Solid business acumen.</li><li>
Excellent report/technical documentation writing skills.</li><li>
Strong presentation skills.</li><li>
Flexible work approach based on the requirements of the job.</li><li>
Team player and optimistic.</li><li>
Customer centric and independent in work.</li><li>
Strong verbal and written command of English.</li></ul> 
Benefits: 
<ul><li>
Health insurance with one of the leading global providers for medical insurance.</li><li>
Career progression and growth through challenging projects and work.</li><li>
Employee engagement activities throughout the year.</li><li>
Tailored training &amp; development program.</li></ul>
About Us: 
Help AG is the cybersecurity arm of e&amp; enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge. 
Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region. 
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.</div>

Pre-Sales Solution Architect

Join help AG and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

help AG

About Company

System Security Engineer

Strategic Vendor Manager

Pre-Sales Solution Architect