Urwah Admin

help AG

<div>Help AG is looking for a talented and experienced Pre-Sales Engineer (UAE National) who will have a key role in positioning of Help AG&rsquo;s security solutions to customers and prospects and creating technical content for proposals and RFP responses. The Presales Engineer will also be critical to ensure success of Proof of Concepts. During and post implementation, the Presales Engineer will be tasked to ensure customer success (from technology architecture and solution point of view), ensure alignment with implementation team, and detect cross-selling and up-selling opportunities. The role is crucial to Help AG&rsquo;s success in the market and strongly sales-focused to ensure increased business. Candidates should have a university degree from a related field and relevant security certifications, both from vendors and vendor independent. 
Responsibilities:<ul><li>
Stay informed about emerging cybersecurity threats and industry best practices proactively.</li><li>
Assisting Business Development Managers in customer meetings, focusing on positioning our technical solutions and services, understanding customers environment and manage expectations.</li><li>
Assist Business Development Managers with strategic account planning (from technology point of view).</li><li>
Support the sales process by leveraging Help AG&rsquo;s defined solutions and manage customer expectations towards a successful sale.</li><li>
Involve vendor presales and help AG&rsquo;s internal technology leads as required and manage any external involvement as technical interface to the customer.</li><li>
Create high-end technical content for proposals including required drawings, project plans, technical compliance, and other usual formal RFP requirements.</li><li>
Define proper scope of work (SOW) of any proposed solution.</li><li>
Coordinate any technical third-party involvement for presales/proposal process.</li><li>
Arrange, define, manage, execute, and monitor Proof of Concept (POC) with customers including scope, success criteria, technical requirements, timelines and presentation of results.</li><li>
Coordinate with internal team leaders and tech leaders to successfully deliver the POC.</li><li>
Close sales opportunities from technical standpoint.</li></ul>
Qualifications &amp; Skills:<ul><li>
Bachelor&rsquo;s degree in engineering, Computer Science, Information Technology, or Sales/Business-related field.</li><li>
Emirati candidates with family book will be preferred for this role.</li><li>
Good technical architectural understanding of the portfolio of several key technologies from Help AG focus and solution partners.</li><li>
Very solid understanding of cybersecurity and information security challenges and strategies.</li><li>
Technical and solution knowledge on IaaS and SaaS is a plus.</li><li>
Strong Consulting skills covering both technical as well as commercial understanding of an opportunity.</li><li>
Solid understanding of technology from both a technical as well as a concept perspective.</li><li>
Excellent and deep understanding of solutions and products in the Cyber Security field.</li><li>
Strong communications skills in explaining difficult technical concepts in an easy to understand way.</li><li>
Solid business acumen.</li><li>
Excellent report/technical documentation writing skills.</li><li>
Strong presentation skills</li><li>
Flexible work approach based on the requirements of the job.</li><li>
Team player and optimistic.</li><li>
Strong verbal and written command of English.</li></ul>
Benefits:<ul><li>
Health insurance with one of the leading global providers for medical insurance.</li><li>
Career progression and growth through challenging projects and work.</li><li>
Employee engagement and wellness campaigns activities throughout the year.</li><li>
Excellent learning and development opportunities.</li><li>
Inclusive and diverse working environment.</li><li>
Flexible/hybrid working environment.</li><li>
Open-door policy.</li></ul>
About Us:
Help AG is the cybersecurity arm of e&amp; enterprise (formerly Etisalat Digital) and provides leading enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services that address their diverse requirements, enabling them to evolve securely with a competitive edge.
Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity.
With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.</div>

Pre - Sales Engineer (UAE National)

<div>Help AG is looking for a talented and experienced Order Management Specialist who will be working closely with members of the Finance team. The primary tasks shall include issuing purchase orders, purchase invoice booking, vendor onboarding, inventory monitoring and reconciliation. The employee is also expected to cover for the other Order Management Specialists during leaves and annual vacation. 
Responsibilities<ul><li> 
Create Purchase Orders (PO) in the system.</li><li>
Send POs to suppliers via email, along with the supporting documents using a standard format and making sure that POs are sent to the correct recipients.</li><li>
Monitor and follow up status of orders placed to meet delivery deadlines.</li><li>
Receive shipments from distributors and vendors, ensuring that the right items, quantities, and serial numbers are received.</li><li>
Post Goods Receipt Notes (GRN) and generate Delivery Notes.</li><li>
Post supplier invoices while ensuring that invoices comply with tax authorities.</li><li>
Post purchase journals and inventory entries.</li><li>
Coordinate deliveries to end-customers either directly or through Project Managers.</li><li>
Create projects in SharePoint and upload supporting documents.</li><li>
Liaise with suppliers, couriers, forwarders, and delivery partners.</li><li>
Prepare reports - deliveries, revenue and cost allocation, among others.</li><li>
Handle vendor accounts reconciliations.</li><li>
Carry out supplier onboarding, due diligence and accomplish external or 3rd party forms.</li><li>
Other ad hoc tasks as maybe required from time to time.</li><li>
Recommend new processes or systems for improvement; implement new ideas and strategies.</li><li>
Organize and schedule tasks in a timely manner.</li></ul>
Qualifications &amp; Skills<ul><li>
Bachelor&rsquo;s degree in finance, Business Management or Accounting.</li><li>
Background in accounting - journal entries, inventory management, revenue recognition &ndash; is essential.</li><li>
Minimum of 2 years purchasing and logistics experience, preferably for IT-related products.</li><li>
Well-versed with MS Dynamics Navision, and MS office tools (Word, Excel, Outlook, PowerPoint, SharePoint, Teams).</li><li>
Knowledge of VAT and Withholding regulations (UAE, KSA, EGY, QAT).</li><li>
Fluency in written and spoken English; Arabic is a plus.</li><li>
Good in preparing reports and presentations.</li><li>
Good analysis and evaluation skills.</li><li>
Excellent communication and negotiation skills.</li><li>
Excellent organizational skills.</li><li>
Adaptability and can get along well with colleagues, suppliers, and other stakeholders.</li><li>
Knowledge of supply chain and logistics, international shipping incoterms, custom regulations and standards.</li></ul>
Benefits:<ul><li>
Health insurance with one of the leading global providers for medical insurance.</li><li>
Career progression and growth through challenging projects and work.</li><li>
Employee engagement and wellness campaigns activities throughout the year.</li><li>
Excellent learning and development opportunities.</li><li>
Annual flights tickets to home country.</li><li>
Inclusive and diverse working environment.</li><li>
Flexible/Hybrid working environment.</li><li>
Open door policy.</li></ul>
About Us:
Help AG is the cybersecurity arm of e&amp; enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge. 
Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region. 
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.</div>

Order Management Specialist

<div>Help AG is looking for a talented and experienced Office &amp; Government Relations Manager who will be playing
a pivotal role in ensuring a smooth, efficient, and professional office environment while managing all interactions with Saudi government entities. The position is responsible for maintaining full compliance with all local laws and regulations, overseeing the day-to-day operations of the Saudi office, facilitating customer and visitor engagements, and providing proactive administrative support to internal teams.
The role requires a positive, professional, and proactive individual who takes ownership of maintaining an organized and compliant workplace while fostering an engaging and collaborative office atmosphere.<ul><li> 
Responsibilities:
Government Relations &amp; Compliance<ul><li>
Serve as the primary liaison for all government-related matters with entities such as MISA, MOC, Chamber of Commerce, GOSI, Muqeem, ZATCA, and other relevant authorities.</li><li>
Manage the company&rsquo;s commercial registration, licensing renewals, and government certifications to ensure ongoing legal compliance.</li><li>
Process employee work visas, residency (Iqama) applications, renewals, cancellations, and exit/re-entry permits in coordination with relevant authorities.</li><li>
Monitor and interpret changes in Saudi labor, commercial, and tax regulations, ensuring timely compliance and providing updates to management.</li><li>
Handle attestations of official documents through the Chamber of Commerce and Ministry of Foreign Affairs.</li><li>
Oversee government payments and fees, ensuring timely settlements and accurate documentation.</li><li>
Conduct onsite visits to government departments (e.g., Passport Office, MOL, GOSI, HRDF) when required.</li><li>
Manage relationships with government officials, consultants, and external stakeholders.</li><li>
Represent the organization at industry associations, public events, and official hearings when necessary.</li></ul>
Office Administration &amp; Operations<ul><li>
Oversee day-to-day office operations to ensure a professional, clean, and well-maintained environment.</li><li>
Manage contracts with service providers (maintenance, cleaning, catering, etc.) including review, negotiation, and renewal.</li><li>
Supervise support staff (office assistants, cleaners, etc.) to ensure efficient execution of daily tasks.</li><li>
Maintain office supplies, stationery, and pantry inventory, ensuring timely replenishment.</li><li>
Coordinate facility maintenance, repairs, and office fit-outs as required.</li><li>
Handle access permits and parking allocations for employees, vendors, and clients (e.g., Roshn/Riyadh Front Business Area).</li><li>
Manage petty cash and ensure proper accounting and reporting in coordination with Finance and Auditors.</li><li>
Track and manage internal shipments, logistics, and telecom service requests.</li></ul>
Visitor &amp; Customer Management<ul><li>
Act as the main point of contact for all visitors and vendor representatives, ensuring a professional and welcoming experience from arrival to departure.</li><li>
Coordinate logistics for customer and partner visits, including meeting arrangements and hospitality.</li><li>
Ensure the office environment and staff presentation meet company standards during visits and events.</li><li>
Support internal events, celebrations, and staff engagement activities.</li></ul></li><li>
Administrative &amp; Cross-Functional Support<ul><li>
Manage document control, processing, and filing in accordance with company policies.</li><li>
Prepare and process official correspondence, reports, and presentations as needed.</li><li>
Coordinate issuance of employee business cards, access cards, and office equipment.</li><li>
Support HR and management in processing employment contracts, NDAs, and vendor/supplier agreements.</li><li>
Provide assistance in banking processes, including issuance of bank guarantees and other administrative tasks.</li><li>
Collaborate with internal departments (HR, Finance, Legal, Operations) to ensure alignment of administrative and compliance-related processes.</li></ul></li><li>
Qualifications and Skills<ul><li>
Education: Bachelor&rsquo;s degree in business administration, Public Relations, or a related field.</li><li>
Experience: Minimum 5 years of experience in office management and government relations within the Kingdom of Saudi Arabia.</li><li>
Language Skills: Fluent in Arabic (spoken and written) and proficient in English.</li><li>
Technical Skills: Strong working knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint).</li><li>
Knowledge: Familiarity with Saudi digital government platforms (Qiwa, GOSI, Mudad, Absher, Muqeem, etc.)</li><li>
Strong interpersonal and communication skills. High attention to detail and organizational skills.</li><li>
Proven reliability, discretion, and confidentiality.</li><li>
Problem-solving mindset and proactive ownership.</li><li>
Team-oriented and adaptable to dynamic work requirements.</li></ul></li><li>
Benefits:<ul><li>
Health insurance with one of the leading global providers for medical insurance.</li><li>
Career progression and growth through challenging projects and work.</li><li>
Employee engagement and wellness campaigns activities throughout the year.</li><li>
Excellent learning and development opportunities.</li><li>
Inclusive and diverse working environment.</li><li>
Flexible/Hybrid working environment.</li><li>
Open door policy.</li></ul></li><li>
About Us
Help AG is the cybersecurity arm of e&amp; enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge. 
Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region. 
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.</li></ul></div>

Office & Government Relations Manager

<div>Help AG is looking for a talented and experience Senior Security Engineer who will be responsible for the creation of procedures, implementation of process development, and maintenance of security systems across internal and client environments. The Security Engineer will work closely with Management, Senior Engineers, Threat Analysts, Solution Architects, other Security Engineers, and clients to complete high profile, critical services to existing Managed Security Service clients.
The Senior Security Engineer will be responsible for the administration, maintenance, and integration of Splunk, Cribl, Azure Sentinel, EDR platforms for security operations technical analysis, assessment, and recommendations in the areas of real-time security, operational network &amp; identity management system, and applications systems security monitoring. 
Responsibilities<ul><li>
Administering Splunk and Splunk Apps to include developing new or extending existing Apps to perform specialized functionality. Integrating Splunk with a wide variety of legacy data sources.</li><li>
Engaging application and infrastructure teams to establish best practices for utilizing Splunk data and visualizations.</li><li>
Design, implement, and support solutions with Microsoft security technologies such as Azure Cloud Access Security Broker, Office 365</li><li>
Advanced Threat Protection (O365 ATP), Microsoft Defender ATP, and their integrations used to deliver internet-scale intelligence and managed security products.</li><li>
Implement &amp; administer Microsoft Defender (ATP), Azure Cloud Access Security Broker &amp; Azure Threat Protection security products within customer environment Manage and oversee day-to-day activities of Azure IP platform and ensure adherence to enterprise standards in project execution methodology, requirements gathering, quality assurance, and continuous improvement.</li><li>
Handle the implementation/deployment/support of Nessus scan engines and Tenable Security Center and peripherals with Engineering, SOC, TIU, and IR.</li><li>
Maintain local and network credentials, Tenable Security Center, and provisions access to vulnerability scanning systems.</li><li>
Integrate Nessus/TSC with other security and IT systems management tools.</li><li>
Document vulnerabilities and work on vulnerability mitigation with agreed SLA.</li><li>
Managing CB sensors including deployment, operation, management, maintenance, update, upgrade, patching, and administration.</li><li>
Should be able to create watchlists to detect indicators of compromise (IOCs) and malicious behavior of new threats.</li><li>
Hands on in writing queries in CB to search the desired events.</li><li>
Assess customer needs and expectations, design solutions to meet those needs, and then implement the design.</li><li>
Quickly build and solve a problem using a new technology to determine viability.</li><li>
Serve as a primary responder for Managed Security customer systems, taking ownership of client configuration issues and tracking through resolution.</li></ul>
Qualifications &amp; Skills<ul><li>
College degree or equivalent training with experience working in a Security Operations Center, Managed Security, or client network environment.</li><li>
Minimum 7 years of professional experience supporting and maintaining SPLUNK SIEM System.</li><li>
5-6 years of experience with advanced tuning of Splunk SIEM content.</li><li>
Experience in Cribl.
</li><li>Professional experience working with networks and network architecture.</li><li>
Information security knowledge in one or more areas such as EDR &ndash; Enterprise end-point security products (e.g., McAfee e-Policy Orchestrator, Virus Scan, Anti-Spyware, Host Data Loss Protection, Endpoint Encryption, etc.)</li><li>
Practical hands-on experience in EDR (Carbon Black), Vectra, and Microsoft Azure.</li><li>
Splunk, Azure Log analytics, or equivalent big data engine experience.</li><li>
Experience with MS Azure Information Protection and technologies, including solution architecture, deployment, management, and support in a large global enterprise.</li><li>
General security knowledge, certificates on Splunk Admin, Splunk Architect, Splunk Consultant is a must. Also, good to have is Azure, Managed vulnerability (Nessus/Tenable), EDR (Carbon Black) and Firewall related security certifications.</li><li>
Knowledge of Linux and Windows Operating Systems.</li><li>
Experience with various other SIEM security products such as: Splunk, ArcSight, Nitro, or LogRhythm and infrastructure components such as proxies, firewalls, IDS/IPS, and DLP.</li><li>
Experience working with clients in a service delivery function.</li><li>
Shift flexibility, including the ability to provide after-hours support when needed.</li><li>
Experience working with internal and client ticketing and knowledge base systems for Incident and Problem tracking as well as procedures.</li></ul></div>

Senior Security Engineer - Splunk, Cribl & Azure Sentinel

<div>Help AG is looking for a talented and experienced Cyber Trust Advisory Consultant (UAE National) who will be responsible for the successful hands-on delivery of tasks that lead to successful completion of consultancy projects related to governance, risk and compliance services within the defined budget and timeline.
This role includes tasks related to third party cybersecurity risk management, data classification consulting, business impact analysis, risk assessments, and treatment planning, effectiveness measurements, development of policies and procedures, awareness presentations, and any other documentation to achieve compliance with the intended standards or compliance requirements within the countries that Help AG operates in. The Cyber Trust Advisory Consultant (UAE National) will be expected to work independently and as part of a cross-functional team, led by a project or program manager. 
Responsibilities:<ul><li>
Hands-on delivery of consultancy projects related to but not limited to third-party cybersecurity risk management, SOC consulting, Data Classification, ISO/IEC 270XX, ISO 22301, ISO/IEC 20000-1, NCA, ISR, NESA, SAMA, and CITC standards/regulations/requirements.</li><li>
Support the presales activities in relation to the identified consulting services.</li><li>
Interface with management for project-related matters</li><li>
Gaining familiarity with the technical products in the Help AG portfolio and integrating this knowledge for the management system consultancy</li><li>
Supporting the standardization activities</li><li>
Identifying own areas of work and further developing existing work areas</li><li>
Providing feedback on service lines enhancement</li><li>
Representing Help AG Consulting team in events/PR.</li></ul>
Qualifications &amp; Skills:<ul><li>
University degree in a technical subject related to IT and/or Information Security.</li><li>
UAE National candidates with family book will be preferred for this role</li><li>
Minimum of 1-3 years of working experience in a similar capacity.</li><li>
Expert knowledge of at least 3 of the following: SOC consulting, ISO/IEC 27001, ISO 22301, ISO/IEC 20000-1, ISR, NESA, NCA, SAMA CSF, and CITC standards/ regulations/ requirements.</li><li>
One or more formal certifications related to above standards.</li><li>
Hands-on experience in delivery project activities related to the above.</li><li>
Industry professional certifications such as CISSP, CISM, and CISA is desirable.</li><li>
Excellent consulting skills; strong customer and business focus.</li><li>
Good communication and interpersonal skills.</li><li>
Ability to understand complex business processes and activities.</li><li>
Flexible work approach, based on the job requirements.</li></ul>
Benefits:<ul><li>
Health insurance with one of the leading global providers for medical insurance.</li><li>
Career progression and growth through challenging projects and work.</li><li>
Employee engagement and wellness campaigns activities throughout the year.</li><li>
Excellent learning and development opportunities.</li><li>
Inclusive and diverse working environment.</li><li>
Flexible/Hybrid working environment.</li><li>
Open door policy.</li></ul>
About Us:
Help AG is the cybersecurity arm of e&amp; enterprise (formerly Etisalat Digital) and provides leading enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services that address their diverse requirements, enabling them to evolve securely with a competitive edge.
Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity.
With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.</div>

Cyber Trust Advisory Consultant (UAE National)

<div>Help AG is looking for a talented and experienced Incident Response and Forensic Investigation Specialist (U.A.E National) who will be responsible for off-site and on-site Incident Response activities and customer engagements, leveraging multiple security technologies, guiding and leading customers in the handling of Security Incidents and examining IT and security systems using best-practice digital forensic methods to detect, validate and mitigate IT security related incidents. He / She will join our Cyber Defence team within our Managed Security Services (MSS) business unit. If you have a strong knowledge and interest in incident response and/or digital forensics, this position might be the right one for you. 
Responsibilities:<ul><li>
Lead incident response engagements in unknown environments until all threats are remediated.</li><li>
Develop custom incident response plans tied to specific environments and customer situations.</li><li>
Examinate and analyse logs/data from a broad variety of security technologies, such as Antiviruses, IDS/IPS, Firewalls, Switches, VPNs and other security threat data sources.</li><li>
Perform forensic analysis of different artifacts including RAM, packet captures, logs and disk images.</li><li>
Reverse engineer malicious software and develop signatures and indicators of compromise.</li><li>
Actively develop incident response tools, scripts, and various detection content.</li><li>
Research Red Team techniques, develop custom detection queries, rules, watchlists and other content, and conduct threat hunts.</li><li>
Articulate and execute common Incident Response methods (e.g. SANS).</li><li>
Respond to inbound requests via phone and other electronic means for technical assistance with managed services.</li><li>
Work on-site as required with clients during Live Security Incidents.</li><li>
Maintain a high degree of awareness of the current threat landscape.</li><li>
Champion excellence and support others in delivering it through active knowledge sharing with team members, writing technical articles for internal knowledge bases, blog posts and reports as required or requested.</li><li>
Create and present customer reports to ensure quality, accuracy and value to the client.</li><li>
Educate and train other Analysts in execution of Incident Response processes and forensic analysis techniques.</li><li>
Perform other essential duties as assigned.</li></ul> 
Qualifications &amp; Skills:<ul><li>
A Degree in Computer Science, Information Systems, Electrical Engineering or a closely related degree.</li><li>
7+ years of experience in information security, in areas such as security operations, intrusion detection, incident analysis, incident handling, log analysis, malware analysis, reverse engineering or threat detection.</li><li>
At least 2-3 years of experience as a Senior or Lead Analyst, or equivalent experience guiding, mentoring and teaching other Analysts/Security Professionals how to handle Security Incidents.</li><li>
Strong background or equivalent experience in four of the following: Security Threat and Event Analysis, Network Security Operations or Engineering, Reverse Engineering, Malware Analysis, Windows/Linux/OSX Forensics, Penetration Testing, Active Directory and Azure Administration.</li><li>
Demonstrate experience in handling Incident Response engagements (APTs and Ransomware) using the SANS Incident Response method (or similar).</li><li>
Should have at least one of the below ACTIVE certifications as a mandatory requirement:</li></ul>
CREST Certified Registered Intrusion Analyst (CRIA) 
GIAC Cloud Forensics Responder (GCFR) 
GIAC Certified Forensic Analyst (GCFA)
CREST Certified Host Intrusion Analyst (CC-HIA) 
CREST Certified Network Intrusion Analyst (CC-NIA)
CREST Certified Incident Manager (CC-IM)
CREST Certified Threat Intelligence Manager (CC-TIM) 
GIAC Reverse Engineering Malware (GREM)<ul><li>
CISSP, GCIA, GCIH, GCFE, OSCP certification would be preferable.</li><li>
Deep TCP/IP knowledge, networking and security product experience.</li></ul><ul><li>
Strong knowledge of Red Team tactics and ability to find adversary traces on Enterprise scale.</li><li>
Rapid development in scripting languages: Python/PowerShell /Bash.</li><li>
A sound knowledge of IT security best practices, common attack types and detection/prevention methods.</li><li>
Demonstrable experience in accountability for and applying the methods of Incident Response, including adherence to process and direct engagement with stakeholders.</li><li>
Demonstrable experience in analysing and interpreting system, security and application logs.</li><li>
Broad knowledge of the type of events that Firewalls, IDS/IPS and other security related devices produce.</li><li>
Demonstrable experience in the use of Digital Forensics tools, techniques and concepts including creating and using custom tools and scripts.</li><li>
Static reverse engineering and analysis of malware written in different languages (X86/X64/C/C#, Go, etc.), signatures and Yara/Snort/Sigma rules development.</li><li>
Knowledge of attack activities, such as scans, man in the middle, sniffing, DoS, DDoS, etc. and possible abnormal activities, such as worms, Trojans, viruses, etc.</li></ul>
Benefits:<ul><li> 
Health insurance with one of the leading global providers for medical insurance.</li><li>
Career progression and growth through challenging projects and work.</li><li>
Employee engagement and wellness campaigns activities throughout the year.</li><li>
Excellent learning and development opportunities.</li><li>
Inclusive and diverse working environment.</li><li>
Flexible/Hybrid working environment.</li><li>
Open door policy.</li></ul> 
About Us: 
Help AG is the cybersecurity arm of e&amp; enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.
Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.</div>

Incident Response and Forensic Investigation Specialist (DFIR) (U.A.E National)

<div>Help AG is looking for a talented HR Associate - Resident Resource (UAE National) who will take responsibility of coordinating for resources that are provided by Help AG to customers to join as part of their organization&rsquo;s IT security team, for a contractual period. The HR Associate would take part in the entire resourcing lifecycle, starting with requirements alignment with customer, recruiting, onboarding, contracts, commercials, until offboarding or re-integration. 
Responsibilities<ul><li>
Execute the entire lifecycle of resident resourcing (search, selection, onboarding performance improvement plans and offboarding)
</li><li>Advert open roles on company websites and professional networking sites like LinkedIn.
</li><li>Coordinate with external recruiters/agencies for sourcing candidates and initial shortlisting.
</li><li>Coordinating with the customer and facilitating selection.
</li><li>Coordinate security clearances and other onboarding pre-requisites gathering.
</li><li>Monitor the onboarding of resources, coordinate with internal and external stakeholders to plan travel and accommodation, orientation, email ID and IT asset assignment and customer-site deployment.
</li><li>Participate in meetings with customers and prepare reports when necessary.
</li><li>Maintain detailed and up-to-date records of resident resources, including (but not limited to) contact details, compensation, project numbers, appraisal history, etc. (including any special considerations or arrangements)
</li><li>Creating templates for performance reviews.</li><li>
Coordination of resident resource contracts (SOW, CRs &amp; Performance).
</li><li>Collecting time sheets from resources deployed at various customer sites.
</li><li>Day to day coordination with resources on various operational related activities</li></ul>
Qualifications &amp; Skills<ul><li>
Degree in Human Resource/ Business Administration / Information Systems / Computer Engineering or relevant industry experience.</li><li>
2&ndash;4 years of experience in recruitment, with at least 1&ndash;2 years in technical recruitment (IT or cybersecurity preferred).</li><li>
Experience in technical recruitment, preferably within IT or cybersecurity domains (network security, SOC, cloud, OT/IT security).</li><li>
Expert skills in the use of ATS systems such as Recruitee, LinkedIn Recruiter, etc&hellip;
</li><li>Active listener, with strong interpersonal skills with the ability to collaborate well with others.
</li><li>Knowledge and understanding of the UAE Labor Laws, Immigration, MOHRE and CICPA requirements, procedures, and limitations.
</li><li>Expert skills in the use of productivity tools such as Office 365, ITSM, HRMS Systems, etc.
</li><li>Knowledge and understanding of the PMI Project Management Framework would be good to have.
</li><li>Significant experience of stakeholder and communication management.
</li><li>People-management &amp; conflict-management.
</li><li>Excellent organizational skills, ability to influence and manage customer expectations.
</li><li>Excellent communication, presentation, and reporting skills.
</li><li>Flexible work approach should be willing to work extra hours based on the job requirements.</li><li>
Customer and Team-focused attitude. 
</li></ul> 
Benefits<ul><li> 
Health insurance with one of the leading global providers for medical insurance.</li><li>
Career progression and growth through challenging projects and work.</li><li>
Employee engagement and wellness campaigns activities throughout the year.</li><li>
Excellent learning and development opportunities.</li><li>
Inclusive and diverse working environment.</li><li>
Flexible/Hybrid working environment.</li><li>
Open door policy.</li></ul> 
About Us 
Help AG is the cybersecurity arm of e&amp; enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.
Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defences and safeguarding their business</div>

HR Associate - Resident Resource (UAE National)

Join help AG and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.