Urwah Admin

help AG

<div>Help AG is looking for a talented and experienced Senior Business Development Manager who will be responsible for a specific industry within the Saudi Arabia market. He/ She is responsible to identify new opportunities for help AG products and services and co-ordinates his activities with the management of Help AG as well as with our vendor partners. The Senior Business Development Manager is supported by Help AG&rsquo;s strong marketing activities, the excellent reputation, and strong references in the Saudi market as well as a by a large team of outstanding security experts. He/ She will be a continuous point of contact for the customer. They will get in touch with target customers and introduces Help AG and its product and services portfolio by phone, email, and introductory meetings. 
Responsibilities:<ul><li> 
Ensure customer satisfaction of existing clients &amp; prospects.</li><li>
Structure market, customers and opportunities and prioritize activities.</li><li>
Identify new opportunities.</li><li>
Generate incremental revenue stream.</li><li>
Maintain and enhance existing business.</li><li>
Accountability for min. USD 5 million revenue per year.</li><li>
Co-ordinate PoC&rsquo;s and tender processes.</li><li>
Support finance team in collecting accounts receivables.</li></ul> 
Qualifications and Skills:<ul><li>
Degree in Computer Science, Information Systems, Electrical Engineering or a closely related degree; or comparable experience.</li><li>
Minimum 5 successful years of experience in Riyadh in IT networking or information security.</li><li>
Strong experience in doing presentations, demonstrations, preparing proposals, responding to RFPs, Tenders, etc.</li><li>
Experience in identifying decision-makers and stakeholders as well as in management-level discussions and negotiations.</li><li>
Experience with key Information Security tools, vendors, such as Splunk, F5, Fortinet, PaloAlto, Netskope, Symantec, etc.</li><li>
Sales certification of various vendors.</li><li>
Ability and commitment to manage long term client relationship.</li><li>
Ability to manage CXO level relationship.</li><li>
Understand customer security requirement and map appropriate solutions.</li><li>
Excellent professional communication skills.</li><li>
Very good presentation skills.</li><li>
Flexible work approach, based on the job requirements.</li><li>
Active listener.</li><li>
Team Player with strong interpersonal skills with the ability to collaborate well with others.</li><li>
Speak and write in English is required; Ability to speak and write in both English and Arabic is preferred.</li><li>
Customer-focused attitude.</li><li>
Strong solutions selling skills.</li><li>
Sound knowledge of Information Security Solutions.</li></ul> 
Benefits:<ul><li> 
Health insurance with one of the leading global providers for medical insurance.</li><li>
Career progression and growth through challenging projects and work.</li><li>
Employee engagement activities throughout the year.</li><li>
Tailored training &amp; development program.</li></ul>
About Us:
Help AG is the cybersecurity arm of e&amp; enterprise and provides leading enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services that address their diverse requirements, enabling them to evolve securely with a competitive edge. 
Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; in2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity.
With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.</div>

Senior Business Development Manager

<div>Help AG is looking for a talented and enthusiastic individual to join as an IAM SailPoint Consultant, who should be having expertise in specializing Identity and Access Management (IAM) with a strong focus on SailPoint IdentityIQ. This critical role, based on-site at, involves leading complex IAM projects with an emphasis on application onboarding, system integration, and the enhancement of existing SailPoint functionalities. The candidate will act as a key technical advisor and implementer, ensuring that identity governance framework supports secure, efficient, and compliant access management aligned with business objectives and regulatory requirements. 
Responsibilities:<ul><li> 
Take full ownership of the end-to-end onboarding process for new applications into the SailPoint IdentityIQ platform, ensuring seamless integration, compliance with security policies, and smooth operational handover.
</li><li>Design, develop, and refine SailPoint connectors and integration workflows for a variety of target systems, including but not limited to Active Directory (AD), LDAP, databases, and cloud-based SaaS applications.
</li><li>Configure and customize SailPoint components such as lifecycle events, rules, workflows, and provisioning processes to meet evolving business and security requirements.
</li><li>Collaborate with business analysts, IAM architects, and application owners to gather detailed onboarding requirements.
</li><li>Continuously review and optimize existing SailPoint configurations including certifications, roles, and policies. Implement best practices for role management, access reviews, and policy enforcement to ensure adherence to regulatory standards and internal governance.
</li><li>Lead and execute unit testing of SailPoint customizations and enhancements. Support User Acceptance Testing (UAT) efforts and provide expert assistance during the deployment and post deployment phases to ensure a stable production environment.
</li><li>Provide expert-level technical support for SailPoint platform issues. Analyze, diagnose, and resolve complex provisioning and integration errors to minimize downtime and maintain service quality.
</li><li>Maintain comprehensive and up-to-date documentation of all configurations, customizations, workflows, and troubleshooting procedures.</li></ul> 
Qualifications &amp; Skills<ul><li> 
Bachelor&rsquo;s or master&rsquo;s degree in computer science, Information Technology, or a related technical discipline.
</li><li>A minimum of 5 to 7 years of hands-on experience working with SailPoint IdentityIQ in large-scale enterprise environments, specifically in roles focused on application onboarding, lifecycle management, and identity governance.
</li><li>Expertise in developing and customizing SailPoint workflows, lifecycle events, rules, and provisioning processes.
</li><li>Strong scripting skills, particularly with BeanShell and Java, enabling effective customization and automation within SailPoint.
</li><li>Solid experience integrating SailPoint with external systems using REST/SOAP APIs, Web Services, and connector development.
</li><li>Familiarity with enterprise directory services such as Active Directory (AD) and LDAP, along with databases and SaaS platforms integration.
</li><li>In-depth understanding of Role-Based Access Control (RBAC), access certification processes, compliance requirements, user lifecycle management, segregation of duties (SoD), and related IAM best practices.
</li><li>Excellent analytical and problem-solving capabilities, with a keen eye for detail. Strong written and verbal communication skills, enabling effective collaboration with both technical teams and business stakeholders.
</li><li>Holding industry-recognized certifications such as SailPoint Certified IdentityIQ Engineer, CISSP, or CISM will be considered an asset.</li></ul> 
Benefits<ul><li> 
Health insurance with one of the leading global providers for medical insurance.</li><li>
Career progression and growth through challenging projects and work.</li><li>
Employee engagement and wellness campaigns activities throughout the year.</li><li>
Excellent learning and development opportunities.</li><li>
Annual flight tickets to home country.</li><li>
Inclusive and diverse working environment.</li><li>
Flexible/Hybrid working environment.</li><li>
Open door policy.</li></ul> 
About Us 
Help AG is the cybersecurity arm of e&amp; enterprise (formerly Etisalat Digital) and provides leading enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services that address their diverse requirements, enabling them to evolve securely with a competitive edge. 
Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity.
With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.</div>

IAM - SailPoint Consultant

<div>Help AG is looking for a talented and experienced Cybersecurity Specialist to join our Support Center team in KSA. This role focuses on break-and-fix support for cybersecurity products, including troubleshooting incidents, resolving technical issues, and delivering high-quality solutions to customers.
The ideal candidate will have hands-on expertise with:<ul><li>Palo Alto Networks firewalls</li><li>F5 Application Delivery Controllers</li><li>Fortinet solutions</li><li>OPSWAT</li><li>Other related cybersecurity technologies</li></ul> 
Responsibilities:<ul><li>
Provide L2/L3 break-and-fix support for cybersecurity products including Palo Alto Firewalls, F5 devices, and related solutions.</li><li>
Troubleshoot and resolve configuration issues, hardware/software faults, and performance bottlenecks.</li><li>
Manage product tickets in line with defined SLAs, escalating to vendors when necessary.</li><li>
Perform root cause analysis (RCA) for recurring incidents and recommend preventive measures.</li><li>
Document incidents, troubleshooting steps, and resolutions in the Support Knowledge Base.</li><li>
Collaborate with internal teams and vendors to ensure timely resolution and service quality.</li><li>
Participate in 24x7 on-call rotations as required for critical issue handling.</li><li>
Provide technical guidance and best product practices to customers and internal teams.</li></ul> 
Qualifications and Skills:<ul><li> 
Bachelor&rsquo;s degree in Computer Science, Information Security, or related field.</li><li>
Relevant certifications (preferred):</li></ul>
Palo Alto (PCNSE/PCNSA)
F5 Certified Administrator / Specialist
CISSP, CISM, CISA, CCNP Security (advantageous).<ul><li>
2&ndash;5 years of experience in cybersecurity support, SOC, or NOC environments.</li><li>
Proven hands-on experience with:</li></ul>
Palo Alto firewalls (policies, NAT, VPN, Panorama).
F5 load balancers and WAF (LTM, ASM, iRules, SSL offloading).
Security technologies (IPS/IDS, VPN, proxy, SSL inspection).<ul><li>
Strong understanding of networking protocols (TCP/IP, DNS, HTTP/HTTPS, BGP, OSPF).</li><li>
Strong analytical and problem-solving skills.</li><li>
Ability to work under pressure and meet SLA-driven timelines.</li><li>
Excellent communication in Arabic and English.</li><li>
Strong customer service orientation.</li></ul> 
Benefits<ul><li> 
Health insurance with one of the leading global providers for medical insurance.</li><li>
Career progression and growth through challenging projects and work.</li></ul><ul><li>
Employee engagement and wellness campaigns activities throughout the year.</li><li>
Tailored training &amp; development program.</li></ul> 
About Us 
Help AG is the cybersecurity arm of e&amp; enterprise (formerly Etisalat Digital) and provides leading enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services that address their diverse requirements, enabling them to evolve securely with a competitive edge.
Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity.
With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.</div>

Cybersecurity Specialist

<div>Help AG is looking for a experienced Cloud Security Engineer who will be working closely with governance, operations, and Help AG teams. The Cloud Security Engineer will be responsible for designing, implementing, and maintaining security controls across multi-cloud and hybrid environments with a strong focus on Microsoft Azure and Microsoft 365. 
Responsibilities
<ul><li>Architect and implement secure cloud solutions for Azure, AWS, and Microsoft 365 environments.</li><li>
Define and enforce identity and access management (IAM) policies, conditional access, and Zero Trust security models.
</li><li>Manage and optimize SIEM/SOAR platforms such as Microsoft Sentinel, Splunk, or ArcSight.
</li><li>Develop and maintain use cases, detection rules, dashboards, and automation playbooks in Sentinel.
</li><li>Investigate and respond to security incidents, working closely with SOC and IR teams.
</li><li>Administer and manage Microsoft Defender ATP, Intune, Azure Security Center, and Azure Information Protection.</li><li>
Monitor cloud environments for threats, vulnerabilities, and misconfigurations.
</li><li>Deploy and maintain endpoint detection, firewalls, proxies, and DLP solutions across hybrid environments.
</li><li>Conduct cloud risk assessments, security audits, and compliance reviews against frameworks like NIST, CIS Benchmarks, and MITRE ATT&amp;CK.
</li><li>Provide recommendations and remediation steps for improving the organization&rsquo;s cloud security posture.
</li><li>Work with IT, SOC, DevOps, and compliance teams to ensure secure deployment pipelines and governance alignment.
</li><li>Stay updated on evolving cloud security threats, attack techniques, and emerging technologies.
</li><li>Prepare detailed technical documentation, reports, and SOPs</li></ul>
Qualifications &amp; Skills
<ul><li>Bachelor&rsquo;s degree in computer science, Cybersecurity, Information Systems, or a related field.
</li><li>7+ years of hands-on experience in Cloud Security Engineering.
</li><li>Proven expertise in Microsoft Azure Security and Microsoft 365 Security.
</li><li>Exposure to AWS Security; familiarity with GCP security tools is an advantage.
</li><li>Strong experience with Microsoft Sentinel
</li><li>Log ingestion, content creation, KQL queries, playbooks, connectors, automation.
</li><li>Expertise in Microsoft Defender suite:
</li><li>Defender for Endpoint, Identity, Cloud Apps, Defender for Cloud.
</li><li>Hands-on experience with: o Azure Security Center, Azure Information Protection, Microsoft Intune.
o Azure Key Vault and secrets management.
o Strong knowledge of Azure infrastructure security:
o VNets, NSGs, firewalls, Application Gateway, WAF.
o Proficient in Entra ID (Azure AD), IAM, and Conditional Access.
o Experience with cloud security posture management (CSPM) tools such as Prisma Cloud.
o Exposure to AWS security services and Kubernetes security.
o Experience conducting cloud security assessments, governance, and incident response.
o Understanding of CI/CD security in DevOps and DevSecOps environments.
o Exposure to Akamai security solutions is a plus.</li><li>
Strong knowledge of: o Networking, firewalls, IDS/IPS, and endpoint protection.
</li><li>Skilled in scripting and automation using:
o PowerShell, Python, Bash, and Terraform.
</li><li>Experience with Infrastructure as Code (IaC) for automating cloud security configurations.
</li><li>Familiarity with major compliance frameworks:
o ISO 27001, NIST CSF, GDPR, and related cloud governance standards.
o Excellent problem-solving and troubleshooting skills.
</li><li>Strong client-facing communication and technical documentation abilities.
</li><li>Ability to work effectively under pressure in dynamic environments.
</li><li>Preferred Certifications:
o Microsoft AZ-500 &ndash; Azure Security Engineer
o Microsoft SC-200 &ndash; Security Operations Analyst
o CISSP, CISM, CEH, or GIAC (preferred)</li></ul>
Benefits<ul><li>
Health insurance with one of the leading global providers for medical insurance.</li><li>
Career progression and growth through challenging projects and work.</li><li>
Employee engagement and wellness campaigns activities throughout the year.</li><li>
Excellent learning and development opportunities.</li><li>
Annual flight tickets to home country.</li><li>
Inclusive and diverse working environment.</li><li>
Flexible/Hybrid working environment.</li><li>
Open door policy.</li></ul>
About Us
Help AG is the cybersecurity arm of e&amp; enterprise (formerly Etisalat Digital) and provides leading enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services that address their diverse requirements, enabling them to evolve securely with a competitive edge.
Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity.
With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.</div>

Cloud Security Engineer

<div>Help AG is looking for a talented and experienced Security Orchestration &amp; Automated Response (SOAR) Specialist who will be responsible for Orchestration and Automation of Incident Response. This role directly supports Help AG Customer engagements, working both off-site and on-site, leveraging FORTISOAR solution and their own knowledge of IT and security technologies to perform, guide and direct Customers in the value and implementation of SOAR. This role is the primary technical and operational SME for Automation, Integration and Playbook development. This role works in conjunction with the Cyber Engineering, Cyber Defense, Platforms &amp; Architecture and Service Delivery Governance teams to deliver successful outcomes as agreed between Help AG and its Customers. 
Responsibilities:<ul><li>
Integrate new logging sources and build playbooks to properly triage and respond to security incidents while reducing the time needed to analyze each event</li><li>
Develop simple and complex playbooks and simple/custom connectors integrating with various technology</li><li>
Deploy, configure, manage, operate, and monitor FORTISOAR in a SoC environment.</li><li>
Identify challenges of customer security teams, and assist security teams with SOAR best practices</li><li>
Deploy and manage FORTISOAR VM &ndash; dedicated, Onprem and cloud (Multitenant)</li><li>
Design, develop and architect FORTISOAR in the customer environment</li><li>
Setting up dashboard, reports, incident war room, and roaster management</li><li>
Experience in defining Jinja Filters, Functions, and Conditions</li><li>
Support Pre-sales, Sales and Business Development of new and existing Services</li><li>
Support the Service Transition process; Work with peers to effectively Transition Customers and Infrastructure into Operations</li><li>
Work pro-actively and collaboratively with Peers seeking mutually beneficial outcomes</li><li>
Support rapid and effective detection, mitigation, containment and response to Cyber Security Incidents leveraging integrations with, and capabilities of, Infrastructure Platforms, Tools, Assets under Management and non-Managed Customer Controls</li><li>
Creation, Optimization and Documentation of processes, procedures and workflow; Tracking and Reporting of SLAs, KPIs and OLAs</li><li>
Initiate, Support and Manage Incidents, Problems, Issues, Risks and Compliance activities; 24x7 On-call for Critical or Urgent activities as required.</li></ul> 
Qualifications &amp; Skills:<ul><li>
Degree in Computer Science, Information Systems, Electrical Engineering or a closely related degree;</li><li>
Depth of Skills in at least three of the following areas: Security Controls Operations, Cyber Incident Response, Cyber Security Detection, Managed Services Integration, Cyber Threat Intelligence, Threat Hunting</li><li>
3+ years&rsquo; experience in Fortinet FORTISOAR is a must</li><li>
Experience in developing FORTISOAR connectors &amp; playbooks.</li><li>
Experience in integrating various technologies with SOAR platform</li><li>
Exposure to SIEM (Splunk, Sentinel, Qradar, Securonix) systems is strongly preferred.</li><li>
NSE 6 FortiSOAR Administrator and NSE 7 FortiSOAR Design and Development (Architect) certification exam is preferred. If you don&rsquo;t have certificate, you need to get the certification within 3 months of joining</li><li>
Experience in the design, implementation, maintenance, and optimization of Playbooks for detection, protection, containment and mitigation of Cyber security related threats and incidents.</li><li>
Strong scripting and integration skills, in languages such as Python, GO, Kusto/KQL, PowerShell.</li><li>
Expert skills in Information Security Technologies (e.g., SIEM, NGFW, CTI, WAF) as well as IT systems, including Office 365, Service Management Tools, and the interfaces provided by IT &amp; security systems that can be used for integration, automation and orchestration.</li><li>
Solid experience and understanding of Managed Security Service delivery, Cyber Security concepts and standards; Demonstrated experience in effectively managing and mitigating Security Events, Threat, Attacks and Vulnerabilities</li><li>
Understanding of classic and emerging threat actor tactics, techniques and procedures in both pre and post-exploitation phases of attack lifecycles</li><li>
Working Knowledge of Cyber Threats, Threat Actors, TTPs and how to mitigate threats in different contexts (on-prem, cloud, distributed)</li><li>
CISSP, CISM, CISA (or equivalent experience)</li><li>
ITIL Accreditation (or relevant experience)</li><li>
Customer and Team-focused attitude</li><li>
Outstanding Organizational Skills: Ability to lead and motivate skilled security professionals</li><li>
Solid background in Cybersecurity and understanding of Cyber Security tools, infrastructure, and systems</li><li>
Active listener; Excellent communication, presentation, and training skills</li><li>
Ability to interface with, and influence, Pre-Sales and Sales teams, to achieve agreed business outcomes</li><li>
Flexible work approach, based on the job requirements.</li><li>
Strong interpersonal skills with the ability to collaborate well with others and reconcile differences among resources/departments</li></ul> 
About Us: 
Help AG is the cybersecurity arm of e&amp; enterprise (formerly Etisalat Digital) and provides leading enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services that address their diverse requirements, enabling them to evolve securely with a competitive edge. 
Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity. With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.</div>

SOAR Specialist

<div>Help AG is looking for a dedicated and detail-oriented IT Technician who will support on-site IT operations and assists with hardware installation, configuration, and maintenance. This role focuses on field activities such as conducting surveys, setting up servers and network devices, performing cabling and labeling, and assisting engineers during deployment and testing phases. 
Responsibilities<ul><li>
Conduct location site surveys, documenting complete device inventories (device name, IP address, type, OS version, and function).</li><li>
Assist with physical IT equipment (network, server&hellip;etc.) preparation and installation, including rack mounting, cabling, power connection, and labeling.</li><li>
Perform cabling, labeling, and patch management within designated cabinets.</li><li>
Support installation and basic configuration of IT equipment and security agents under the guidance of IT Engineers.</li><li>
Participate in functional testing and help validate site readiness and performance.</li><li>
Maintain documentation for each site, ensuring accuracy and consistency.</li><li>
Adhere to health, safety, and compliance standards during all site activities.</li></ul> 
Qualifications and Skills<ul><li>
Diploma or bachelor&rsquo;s degree in IT, Computer Engineering, or related field.</li><li>
1-3 years of experience in IT support, field services, or system installation.</li><li>
Experience or certified to access energy sites.
</li><li>Safety and health certification on critical sites is highly preferred.</li><li>
Hands-on experience with server and network hardware setup.</li><li>
Basic understanding of operating systems and virtualization.</li><li>
Strong attention to detail and organizational skills.</li><li>
Ability to travel frequently to various sites.</li><li>
Good communication and teamwork abilities.</li><li>
Arabic language is preferred.</li></ul> 
Benefits<ul><li>
Health insurance with one of the leading global providers for medical insurance.</li><li>
Career progression and growth through challenging projects and work.</li><li>
Employee engagement and wellness campaigns activities throughout the year.</li><li>
Excellent learning and development opportunities.</li><li>
Inclusive and diverse working environment.</li><li>
Flexible/Hybrid working environment.</li><li>
Annual flight tickets to home country.
</li><li>Open door policy.</li></ul> 
About Us
Help AG is the cybersecurity arm of e&amp; enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.
Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.</div>

IT Technician

<div>Help AG is looking for a skilled and experienced IT Engineer who is responsible for designing, configuring, and implementing IT infrastructure solutions across multiple sites. This role focuses on high-level architecture, server deployment, virtualization, and ensuring compliance with organizational and security standards. The Engineer will collaborate with internal and external teams to deliver reliable, scalable, and secure environments. 
Responsibilities<ul><li>
Develop high-level solution designs and architecture diagrams (e.g., using Microsoft Visio) for each site.</li><li>
Prepare, configure, and deploy physical servers, including hardware installation, RAID setup, and OS deployment across all project sites.</li><li>
Implement virtualization solutions on each server, deploying and configuring two virtual machines per site.</li><li>
Install and configure security agents for up to 20 IP-based log sources per site, ensuring seamless integration.</li><li>
Execute test plans, validate functional performance, and ensure all deployed solutions meet defined performance and security standards.</li><li>
Ensure compliance with organizational, cybersecurity, and regulatory requirements across all deployments.</li></ul> 
Qualifications and Skills<ul><li>
Bachelor&rsquo;s degree in computer science, Information Technology, or related field.</li><li>
3&ndash;5 years of experience in IT infrastructure, systems engineering, or related roles.</li><li>
Strong knowledge of server hardware, operating systems, and virtualization (VMware/Hyper-V).</li><li>
Experience with energy sector (e.g. Saudi Electricity Company) IT/OT environments is highly preferred.</li><li>
Experience with network and security agent configuration.</li><li>
Proficiency with Visio or equivalent design tools.</li><li>
Excellent analytical and problem-solving skills.</li><li>
Strong communication and documentation abilities.</li></ul> 
Benefits<ul><li>
Health insurance with one of the leading global providers for medical insurance.</li><li>
Career progression and growth through challenging projects and work.</li><li>
Employee engagement and wellness campaigns activities throughout the year.</li><li>
Excellent learning and development opportunities.</li><li>
Inclusive and diverse working environment.</li><li>
Flexible/Hybrid working environment.</li><li>
Annual flight tickets to home country.
</li><li>Open door policy.</li></ul> 
About Us
Help AG is the cybersecurity arm of e&amp; enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.
Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.</div>

IT Engineer

Join help AG and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.