Urwah Admin

help AG

<div>Help AG is looking for a talented and experienced GRC Analyst who will play a critical role in supporting the governance, risk management, and compliance functions within the organization. They will assist in tracking compliance obligations and preparing documentation for regulatory submissions. They will be responsible for supporting the development, implementation, and management of the company&rsquo;s risk management, compliance programs, and governance frameworks. They will support and assist in developing and delivering GRC - related training programs and awareness campaigns for employees, and will help maintain GRC systems and tools, ensuring data integrity and accuracy. The GRC Analyst will proactively work on internal audits and support during external audits. The GRC Analyst will also have strong analytical skills, a deep understanding of regulatory requirements, and experience with risk management frameworks and methodologies. 
Responsibilities:<ul><li> 
Assist in the development and maintenance of the organization&rsquo;s GRC framework, ensuring alignment with business objectives and regulatory requirements.</li><li>
Support the preparation of risk assessment reports and suggest risk mitigation strategies.</li><li>
Track and update on risk remediation efforts.</li><li>
Assist in ensuring the organization complies with relevant regulations, standards, and frameworks (e.g., GDPR, ISO, PCI-DSS, etc.).</li><li>
Support the coordination of internal and external audits.</li><li>
Track compliance obligations and report accordingly.</li><li>
Support the development and maintenance of governance policies, procedures, and frameworks.</li><li>
Support the policy management process, ensuring policies are reviewed, updated, and distributed regularly.</li><li>
Support in monitoring adherence to governance frameworks and recommend improvements.</li><li>
Assist in monitoring regulatory changes and updates.</li><li>
Maintain GRC systems and tools, ensuring data integrity and accuracy.</li><li>
Assist in developing and delivering GRC-related training programs and awareness campaigns for employees.</li><li>
Address employee concerns or questions on various aspects of compliance.</li><li>
Perform other related duties as required.</li></ul> 
Qualifications &amp; Skills:<ul><li> 
Bachelor's degree in business, information technology, law, or a related field.</li><li>
GRC certifications (e.g., CRISC, CGEIT, CISM, or similar) are a plus but not mandatory.</li><li>
Minimum 2 years of experience in risk management, compliance, governance, or related areas.</li><li>
Good understanding of GRC frameworks and standards.</li><li>
Results-oriented with strong analytical, problem-solving, and decision-making skills.</li><li>
Experience in supporting the development and executing of audit plans.</li><li>
Proficiency in preparing and reviewing audit reports.</li><li>
Good communication skills, both verbal and written.</li><li>
Excellent data collection and analysis skills.</li><li>
Strong attention to detail.</li><li>
Outstanding organizational skills: Ability to lead and motivate teams.</li><li>
Active listener; Excellent communication, presentation, and training skills.</li></ul> 
Benefits:<ul><li> 
Health insurance with one of the leading global providers for medical insurance.</li><li>
Career progression and growth through challenging projects and work.</li><li>
Employee engagement and wellness campaigns activities throughout the year.</li><li>
Excellent learning and development opportunities.</li><li>
Annual flight tickets to home country.</li><li>
Inclusive and diverse working environment.</li><li>
Flexible/hybrid working environment.</li><li>
Open-door policy</li></ul> 
About Us: 
Help AG is the cybersecurity arm of e&amp; enterprise (formerly Etisalat Digital) and provides leading enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services that address their diverse requirements, enabling them to evolve securely with a competitive edge. 
Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region. 
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity. With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.</div>

GRC Analyst

<div>Help AG is looking for a talented and experienced Order Management Specialist who will be working closely with members of the Finance team. The primary tasks shall include issuing purchase orders, purchase invoice booking, vendor onboarding, inventory monitoring and reconciliation. The employee is also expected to cover for the other Order Management Specialists during leaves and annual vacation. 
Responsibilities<ul><li> 
Create Purchase Orders (PO) in the system.</li><li>
Send POs to suppliers via email, along with the supporting documents using a standard format and making sure that POs are sent to the correct recipients.</li><li>
Monitor and follow up status of orders placed to meet delivery deadlines.</li><li>
Receive shipments from distributors and vendors, ensuring that the right items, quantities, and serial numbers are received.</li><li>
Post Goods Receipt Notes (GRN) and generate Delivery Notes.</li><li>
Post supplier invoices while ensuring that invoices comply with tax authorities.</li><li>
Post purchase journals and inventory entries.</li><li>
Coordinate deliveries to end-customers either directly or through Project Managers.</li><li>
Create projects in SharePoint and upload supporting documents.</li><li>
Liaise with suppliers, couriers, forwarders, and delivery partners.</li><li>
Prepare reports - deliveries, revenue and cost allocation, among others.</li><li>
Handle vendor accounts reconciliations.</li><li>
Carry out supplier onboarding, due diligence and accomplish external or 3rd party forms.</li><li>
Other ad hoc tasks as maybe required from time to time.</li><li>
Recommend new processes or systems for improvement; implement new ideas and strategies.</li><li>
Organize and schedule tasks in a timely manner.</li></ul>
Qualifications &amp; Skills<ul><li>
Bachelor&rsquo;s degree in finance, Business Management or Accounting.</li><li>
Background in accounting - journal entries, inventory management, revenue recognition &ndash; is essential.</li><li>
Minimum of 2 years purchasing and logistics experience, preferably for IT-related products.</li><li>
Well-versed with MS Dynamics Navision, and MS office tools (Word, Excel, Outlook, PowerPoint, SharePoint, Teams).</li><li>
Knowledge of VAT and Withholding regulations (UAE, KSA, EGY, QAT).</li><li>
Fluency in written and spoken English; Arabic is a plus.</li><li>
Good in preparing reports and presentations.</li><li>
Good analysis and evaluation skills.</li><li>
Excellent communication and negotiation skills.</li><li>
Excellent organizational skills.</li><li>
Adaptability and can get along well with colleagues, suppliers, and other stakeholders.</li><li>
Knowledge of supply chain and logistics, international shipping incoterms, custom regulations and standards.</li></ul>
Benefits:<ul><li>
Health insurance with one of the leading global providers for medical insurance.</li><li>
Career progression and growth through challenging projects and work.</li><li>
Employee engagement and wellness campaigns activities throughout the year.</li><li>
Excellent learning and development opportunities.</li><li>
Annual flights tickets to home country.</li><li>
Inclusive and diverse working environment.</li><li>
Flexible/Hybrid working environment.</li><li>
Open door policy.</li></ul>
About Us:
Help AG is the cybersecurity arm of e&amp; enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge. 
Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region. 
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.</div>

Order Management Specialist

<div>Help AG is looking for a talented and experience Digital Forensic and Incident Response Delivery Lead who will be responsible for the workflow, optimization, and delivery of Digital Forensic and Incident Response Services and related activities. This includes supporting the transition (onboarding and offboarding) of services to MSS-DFIR, as well as documentation and knowledge transfer. This role is the primary escalation point for one or more Managed Security Services, facing into one or more specific clients. The scope of delivery includes, but is not limited to: Alert Handling, Cyber Attack Detection and Response, Break-Fix and Incident Management, Use-Case and Playbook Optimization, Vulnerability Management, and Indicator-oriented Threat Hunting. 
The Digital Forensic and Incident Response Delivery Lead will also be responsible for leading the DFIR team and performing off-site and on-site Incident Response activities and customer engagements, leveraging multiple security technologies, guiding, and leading customers in the handling of Security Incidents and examining IT and security systems using best-practice digital forensic methods to detect, validate and mitigate IT security related incidents. 
Responsibilities<ul><li>
Lead and mentor the DFIR team and act on daily management tasks, such as handling roster, leave, shift and workflow management for MSS-DFIR customers in alignment with Help AG MSS portfolio, including the optimization of people, process, and systems.</li><li>
Support Pre-sales, Sales, and Business Development of new and existing services-accountability.</li><li>
Work with internal peers and external stakeholders to achieve effective and sustainable delivery of Managed Security Services and associated service elements.</li><li>
Support the Service Transition process; work with peers to effectively transition customers and infrastructure into operations.</li><li>
Work proactively and collaboratively with peers (e.g. Managed Security Controls).</li><li>
Handle the creation, optimization and documentation of processes, procedures, and workflow, tracking and reporting of SLAs, KPIs and OLAs.</li><li>
Initiate, support, and manage incidents, problems, issues, risks, and compliance activities; 24x7 on-call for critical or urgent activities as required.</li><li>
Lead and coordinate incident response activities in unknown environments, including triage, containment, eradication, and remediation.</li><li>
Conduct in-depth forensic investigations to determine the root cause of security incidents and breaches.</li><li>
Develop and maintain standard incident response plans, best practices, policies, and procedures.</li><li>
Develop custom incident response plans tied to specific environments and customer situations.</li><li>
Collaborate with cross-functional teams, including IT, legal, and management, to ensure a coordinated response to security incidents.</li><li>
Examinate and analyses logs/data from a broad variety of security technologies, such as but not limited to Antiviruses, IDS/IPS, Firewalls, Switches, VPNs and other security data and log sources.</li><li>
Perform forensic analysis of different artifacts including RAM, packet captures, logs, and disk images.</li><li>
Reverse engineer malicious software and develop signatures and indicators of compromise.</li><li>
Actively develop incident response tools, scripts, and various detection content.</li><li>
Research Red Team techniques, develop custom detection queries, rules, watchlists and other content, and conduct threat hunts.</li><li>
Articulate and execute common Incident Response methods (e.g. SANS).</li><li>
Respond to inbound requests via phone and other electronic means for technical assistance with managed services.</li><li>
Work on-site as required with clients during Live Security Incidents (could be out of country).</li><li>
Maintain a high degree of awareness of the current threat landscape.</li><li>
Champion excellence and support others in delivering it through active knowledge sharing with team members, writing technical articles for internal knowledge bases, blog posts and reports as required or requested.</li><li>
Create and present customer reports to ensure quality, accuracy, and value to the client.</li><li>
Provide technical expertise and guidance to junior incident response and forensic investigation team members.</li><li>
Stay current with industry trends, emerging threats, and best practices in incident response and digital forensics.</li><li>
Perform other essential duties as assigned.</li></ul>
Qualifications &amp; Skills:<ul><li>
A Degree in Computer Science, Information Systems, Electrical Engineering, or a closely related degree</li><li>
10+ years of experience in information security, in areas such as security operations, intrusion detection, incident analysis, incident handling, log analysis, malware analysis, reverse engineering or threat detection</li><li>
A sound knowledge of IT security best practices, common attack types and detection/prevention methods</li><li>
At least 2-3 years of experience as a Senior or Lead Analyst, or equivalent experience guiding, mentoring, and teaching other Analysts/Security Professionals how to handle Security Incidents</li><li>
CISSP, GCIA, GCIH, GCFA, GCFE, GREM, OSCP certification would be preferable.</li><li>
Strong background or equivalent experience in four of the following: Security Threat and Event Analysis, Network Security Operations or Engineering, Reverse Engineering, Malware Analysis, Windows/Linux/OSX Forensics, Penetration Testing, Active Directory and Azure Administration</li><li>
Demonstrable experience in accountability for and applying the methods of Incident Response, including adherence to process and direct engagement with stakeholders.</li><li>
Demonstrable experience in analyzing and interpreting system, security, and application logs</li><li>
Broad knowledge of the type of events that Firewalls, IDS/IPS and other security related devices produce.</li><li>
Demonstrable experience in the use of Digital Forensics tools, techniques and concepts including creating and using custom tools and scripts.</li><li>
Static reverse engineering and analysis of malware written in different languages (X86/X64/C/C#, Go, etc.), signatures and Yara/Snort/Sigma rules development.</li><li>
Strong knowledge of Red Team tactics and ability to find adversary traces on Enterprise scale.</li><li>
Rapid development in scripting languages: Python/PowerShell /Bash.</li><li>
Deep TCP/IP knowledge, networking, and security product experience.</li><li>
Knowledge of attack activities, such as scans, man in the middle, sniffing, DoS, DDoS, etc. and possible abnormal activities, such as worms, Trojans, viruses, etc.</li><li>
Demonstrate experience in handling Incident Response engagements (APTs and Ransomware) using the SANS Incident Response method (or similar).</li><li>
Outstanding organizational skills.</li><li>
Strong analytical and problem-solving skills.</li><li>
A motivated, self-managed, individual who can demonstrate above average analytical skills and work professionally with peers and customers even under pressure.</li><li>
Very good communication skills.</li><li>
Strong written and verbal skills.</li></ul>
Benefits:<ul><li>
Health insurance with one of the leading global providers for medical insurance.</li><li>
Career progression and growth through challenging projects and work.</li><li>
Employee engagement and wellness campaigns activities throughout the year.</li><li>
Excellent learning and development opportunities.</li><li>
Annual flights tickets to home country.</li><li>
Inclusive and diverse working environment.</li><li>
Flexible/Hybrid working environment.</li><li>
Open door policy.</li></ul>
About Us:
Help AG is the cybersecurity arm of e&amp; enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.
Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.</div>

Digital Forensic and Incident Response Delivery Lead

<div>Help AG is looking for a talented and experienced Security Orchestration &amp; Automated Response (SOAR) Specialist who will be responsible for Orchestration and Automation of Incident Response. This role directly supports Help AG Customer engagements, working both off-site and on-site, leveraging SOAR solutions and their own knowledge of IT and security technologies to perform, guide and direct Customers in the value and implementation of SOAR.
This role is the primary technical and operational SME for Automation, Integration and Playbook development. This role works in conjunction with the Cyber Defense, Platforms &amp; Architecture and Managed Controls teams to deliver successful outcomes as agreed between Help AG and its Customers. 
Responsibilities:<ul><li>
Technical and thought leadership, including optimization of process and systems.</li><li>
Support Pre-sales, Sales, and Business Development of new and existing services.</li><li>
Work with internal peers and external stakeholders to achieve effective and sustainable implementation and delivery of cyber defense services and associated service elements.</li><li>
Support the Service Transition process; Work with peers to effectively transition customers and infrastructure into operations.</li><li>
Work pro-actively and collaboratively with peers seeking mutually beneficial outcomes.</li><li>
Support rapid and effective detection, mitigation, containment and response to cyber security incidents leveraging integrations with, and capabilities of, Infrastructure Platforms, Tools, Assets under Management and non-Managed Customer Controls.</li><li>
Creation, optimization and documentation of processes, procedures and workflow; Tracking and reporting of SLAs, KPIs and OLAs.</li><li>
Initiate, support and manage incidents, problems, issues, risks and compliance activities; 24x7 on-call for critical or urgent activities as required.</li></ul> 
Qualifications &amp; Skills:<ul><li> 
Degree in Computer Science, Information Systems, Electrical Engineering or a closely related degree.</li><li>
Depth of Skills in at least three of the following areas: Security Controls Operations, Cyber Incident Response, Cyber Security Detection, Managed Services Integration, Cyber Threat Intelligence, Threat Hunting.</li><li>
3+ yrs experience in PAN Cortex XSOAR (Demisto SOAR).</li><li>
Working Knowledge of Cyber Threats, Threat Actors, TTPs and how to mitigate threats in different contexts (on-prem, cloud, distributed).</li><li>
CISSP, CISM, CISA (or equivalent experience).</li><li>
ITIL Accreditation (or relevant experience).</li><li>
Experience in integrating various technologies with SOAR platform.</li><li>
Experience in the design, implementation, maintenance and optimization of Playbooks for detection, protection, containment and mitigation of Cyber security related threats and incidents.</li><li>
Strong scripting and integration skills, in languages such as Python, GO, Kusto/KQL, PowerShell.</li><li>
Expert skills in Information Security Technologies (e.g. SIEM, NGFW, CTI, WAF) as well as IT systems, including Office 365, Service Management Tools, and the interfaces provided by IT &amp; security systems that can be used for integration, automation and orchestration.</li><li>
Solid experience and understanding of Managed Security Service delivery, Cyber Security concepts and standards; Demonstrated experience in effectively managing and mitigating Security Events, Threat, Attacks and Vulnerabilities.</li><li>
Customer and Team-focused attitude.</li><li>
Outstanding organizational skills: Ability to lead and motivate skilled security professionals.</li><li>
Active listener; Excellent communication, presentation and training skills.</li><li>
Ability to interface with, and influence, Pre-Sales and Sales teams, to achieve agreed business outcomes.</li><li>
Flexible work approach, based on the job requirements.</li><li>
Strong interpersonal skills with the ability to collaborate well with others and reconcile differences among resources/departments.</li></ul> 
Benefits:<ul><li> 
Health insurance with one of the leading global providers for medical insurance.</li><li>
Career progression and growth through challenging projects and work.</li><li>
Employee engagement and wellness campaigns activities throughout the year.</li><li>
Excellent learning and development opportunities.</li><li>
Annual flight tickets to home country.</li><li>
Inclusive and diverse working environment.</li><li>
Flexible/Hybrid working environment.</li><li>
Open door policy.</li></ul> 
About Us: 
Help AG is the cybersecurity arm of e&amp; enterprise (formerly Etisalat Digital) and provides leading enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services that address their diverse requirements, enabling them to evolve securely with a competitive edge. 
Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity. With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.</div>

XSOAR Specialist

<div>Help AG is looking for an Endpoint Engineer with expertise on FireEye HX Endpoint Detection &amp; Response (EDR) and FortiSOAR platform, as a member of the Managed Security Services (MSS) team and he/she is responsible for managing EDR infrastructure and handle endpoint related issues. Also, ideal candidate will have experience working within a Security Operation Center (SOC), experience with SOAR Playbook/Usecase/Workflow.
The endpoint engineer will serve as a subject matter expert for Managed Security Services and will be expected to stay in tune with client configuration issues and all internal projects. 
Responsibilities:<ul><li>
Professional experience as a Security Engineer, EDR/SOAR Engineer.</li><li>
Hands-on and management experience specifically with FireEye endpoint security.</li><li>
Experience monitoring the operational/performance status of Windows/Mac/Linux endpoints including configurations and troubleshooting.</li><li>
Experience monitoring the operational/performance status of networks communications to/from endpoints as well as troubleshooting.</li><li>
Experience with operating system command-line utilities as well as PowerShell.</li><li>
Manage multi-tenant EDR environment.</li><li>
Monitors and maintains FireEye HX environment.</li><li>
Install new agents on all targeted endpoints.</li><li>
Effectively respond to all incidents related to all FireEye environments/infrastructure.</li><li>
Plan and participate in Cybersecurity improvement projects for the purpose of maintaining a mature security program.</li></ul><ul><li>
FortiSOAR expertise is preferred</li><li>
FortiSOAR Implementation, develop automation and orchestration use cases in SOAR.</li><li>
Integration with different solutions (SIEM, Ticketing System, Security Devices).</li><li>
Deploy &amp; Enable Playbooks.</li><li>
Knowledge of security controls and mechanisms.</li><li>
Experience developing integration solutions with web service APIs using REST/JSON.</li><li>
Work directly with Security Information and Event Management (SIEM) Team and other security product owners to architect an end to end automation solution.</li><li>
Work with Incident Response teams to develop correlation rules and corresponding incident response workflows/playbooks.</li><li>
Experience with networking, network protocols &amp; security infrastructures.</li><li>
Experience with scripting such as Python, Powershell, Bash, etc.</li></ul>
Qualifications &amp; Skills:<ul><li>
Bachelor's degree or equivalent and 6-8 years related experience.</li><li>
Prior experience working with Endpoint Detection &amp; Response (EDR) products.</li><li>
2 years experience in FireEye endpoint security.</li><li>
Expertise in SIEM tools such as LogRhythm &amp; Splunk.
</li><li>3+ years professional experience in the cyber security field.</li><li>
Experience in FortiSOAR (Security Orchestration and Automation)</li><li>
Professional security certifications, EDR, SOAR vendor certification (Security+, GCIA, CEH, CISSP, etc.)</li><li>
Prior experience working in a Security Operations Center.</li></ul>
Benefits<ul><li>
Health insurance with one of the leading global providers for medical insurance.
</li><li>Career progression and growth through challenging projects and work.
</li><li>Employee engagement and wellness campaigns activities throughout the year.
</li><li>Excellent learning and development opportunities.</li><li>
Inclusive and diverse working environment.</li><li>
Flexible/Hybrid working environment.
</li><li>Annual flight tickets to home country.
</li><li>Open door policy.</li></ul>
About Us
Help AG is the cybersecurity arm of e&amp; enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.
Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.</div>

Endpoint Engineer

<div>Help AG is looking for an experienced Program Director - Cybersecurity with expertise in network security and broader cybersecurity domains. This is a client-facing role, requiring strong leadership, strategic planning, and execution capabilities to drive cybersecurity initiatives and ensure compliance with industry standards. The ideal candidate will be responsible for managing end-to-end cybersecurity programs, engaging with key stakeholders, and ensuring robust security frameworks are in place. 
Responsibilities<ul><li>
Lead the development and execution of enterprise-wide cybersecurity programs focused on network security, governance, risk management, and compliance.</li><li>
Define cybersecurity policies, procedures, and frameworks in alignment with business objectives and regulatory requirements.</li><li>
Develop and maintain roadmaps for security initiatives, ensuring alignment with business goals and industry best practices.</li><li>
Drive the implementation of cybersecurity controls across on-premises and cloud environments to safeguard critical infrastructure.</li><li>
Manage cyber risk assessments, security audits, and vulnerability management programs to proactively identify and mitigate risks.</li><li>
Establish KPIs and performance metrics to measure the effectiveness of cybersecurity initiatives.</li><li>
Ensure security awareness and training programs are in place to educate employees on cyber risks and best practices.</li></ul><ul><li>
Oversee network security architecture, firewalls, intrusion detection and prevention systems (IDS/IPS), VPNs, and endpoint security solutions.</li><li>
Ensure continuous monitoring, detection, and mitigation of security threats across network infrastructure.</li><li>
Drive the adoption of next-generation security solutions, including zero-trust architecture, cloud security controls, and advanced threat protection.</li><li>
Collaborate with IT, DevOps, and security teams to strengthen network resilience and minimize attack surfaces.</li></ul><ul><li>
Develop and lead incident response plans to ensure timely investigation and remediation of cybersecurity incidents.</li><li>
Establish threat intelligence and monitoring frameworks to proactively detect and respond to emerging cyber threats.</li><li>
Oversee forensic analysis, root cause investigations, and post-incident reviews to enhance security postures.</li></ul><ul><li>
Ensure adherence to industry security standards and regulations such as ISO 27001, NIST, GDPR, UAE IA, and other relevant frameworks.</li><li>
Conduct regular security audits, gap assessments, and risk analysis to maintain compliance.</li><li>
Partner with legal, risk, and compliance teams to align cybersecurity strategies with regulatory requirements.</li></ul><ul><li>
Act as the primary point of contact for clients and executive leadership, ensuring effective communication and alignment of security strategies.</li><li>
Collaborate with external vendors, service providers, and industry partners to enhance cybersecurity capabilities.</li><li>
Manage security contracts, evaluate vendors, and recommend security solutions that align with organizational needs.</li></ul><ul><li>
Stay updated with emerging cybersecurity threats, trends, and best practices, ensuring proactive security enhancements.</li><li>
Lead research and implementation of new security technologies to improve the organization&rsquo;s cyber resilience.</li><li>
Foster a culture of continuous improvement by identifying and implementing process enhancements within cybersecurity programs.</li></ul>
Qualifications &amp; Skills<ul><li>
18-20 years of experience in cybersecurity, network security, and program management.</li><li>
Proven track record of managing large-scale cybersecurity programs and working in client-facing roles.</li><li>
Strong expertise in network security technologies, including firewalls, IDS/IPS, VPNs, endpoint security, and cloud security solutions.</li><li>
In-depth knowledge of cybersecurity frameworks, risk management methodologies, and compliance regulations.</li><li>
Experience with SIEM solutions, security analytics, incident response, and digital forensics.</li><li>
Hands-on expertise in security architecture, penetration testing, threat intelligence, and security monitoring.</li><li>
Familiarity with cloud security controls (AWS, Azure, GCP) and zero-trust security principles.</li><li>
Industry-recognized certifications such as CISSP, CISM, CISA, CEH, CRISC, or equivalent are highly preferred.</li><li>
Strong leadership, communication, and stakeholder management skills, with the ability to influence decision-making at executive levels.</li><li>
Ability to work in a high-pressure, fast-paced environment, managing multiple security initiatives simultaneously.</li></ul>
Benefits<ul><li>
Health insurance with one of the leading global providers for medical insurance.</li><li>
Career progression and growth through challenging projects and work.</li><li>
Employee engagement and wellness campaigns activities throughout the year.</li><li>
Excellent learning and development opportunities.</li><li>
Annual flights tickets.</li><li>
Inclusive and diverse working environment.</li><li>
Flexible/Hybrid working environment.</li><li>
Open door policy.</li></ul>
About Us
Help AG is the cybersecurity arm of e&amp; enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.
Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defences and safeguarding their business.</div>

Program Director - Cybersecurity

<div>Help AG is looking for a talented and enthusiastic Security Analyst who will have a strong knowledge and interest in network security. Security Analyst will be responsible for monitoring multiple security technologies and events using the Security Information Event Management (SIEM) tool in order to detect and identify IT security related incidents.

This role requires:
<ul><li>
2-4 years of experience in information security, in areas such as security operations, intrusion detection, incident analysis, incident handling, log analysis, or firewall administration.</li><li>
2-4 years of experience in one of the following: Network operations or engineering or system administration on Unix, Linux, Windows.</li></ul> 
Responsibilities 
<ul><li>
Follow detailed operational process and procedures to appropriately analyse, escalate, and assist in remediation of critical information security incidents.</li><li>
Correlate and analyse events using the Splunk/Log Rhythm/Qradar SIEM tool to detect IT security incidents.</li><li>
Conduct analysis of log files, including forensic analysis of system resource access.</li><li>
Review customer reports to ensure quality and accuracy.</li><li>
Monitor multiple security technologies, such as SIEM, IDS/IPS, Firewalls, Switches, VPNs, and other security threat data sources.</li><li>
Respond to inbound requests via phone and other electronic means for technical assistance with managed services.</li><li>
Respond in a timely manner (within documented SLA) to support, threat, and other cases.</li><li>
Document actions in cases to effectively communicate information internally and to customers.</li><li>
Resolve problems independently and understand escalation procedure.</li><li>
Maintain a high degree of awareness of the current threat landscape.</li><li>
Participate in knowledge sharing with other analysts and writing technical articles for Internal Knowledge Bases.</li><li>
Perform other essential duties as assigned.</li><li>
Able to work in rotating shifts within a 24/7 operating environment.</li></ul> 
<div></div>

Qualifications &amp; Skills 
<ul><li>
A Degree in Computer Science, Information Systems, Electrical Engineering, or a closely related degree.</li><li>
An active interest in internet security, incident detection, network and systems security.</li><li>
A sound knowledge of IT security best practices, common attack types and detection/prevention methods.</li><li>
Demonstrable experience of analysing and interpreting system, security, and application logs.</li><li>
Knowledge of the type of events that both Firewalls, IDS/IPS, and other security related devices produce.</li><li>
Experience in using SIEM tools such as Splunk, Log Rhythm, Qradar, Alien Vault, NitroSecurity, etc.</li><li>
TCP/IP knowledge, networking, and security product experience.</li><li>
Knowledge of Cyber Kill Chain and MITRE ATT&amp;CK frameworks.</li><li>
Possible attack activities, such as scans, man in the middle, sniffing, DoS, DDoS, etc. and possible abnormal activities, such as worms, Trojans, viruses, etc.</li><li>
CCNA, CISSP, GCA, GCIA, GCIH, CEH certification would be preferable.</li><li>
Outstanding organizational skills.</li><li>
Exclusive focus and vast experience in IT.</li><li>
Strong analytical and problem-solving skills.</li><li>
A motivated, self-managed, individual who can demonstrate above average analytical skills and work professionally with peers and customers even under pressure.</li><li>
Very good communication skills.</li><li>
Strong written and verbal skills.</li><li>
Strong interpersonal skills with the ability to collaborate well with others.</li><li>
Ability to speak and write in English is required; Arabic is preferred.</li></ul> 
<div></div>

Benefits 
<ul><li>
Health insurance with one of the leading global providers for medical insurance.</li><li>
Career progression and growth through challenging projects and work.</li><li>
Employee engagement and wellness campaigns activities throughout the year.</li><li>
Excellent learning and development opportunities.</li><li>
Inclusive and diverse working environment.</li><li>
Flexible/Hybrid working environment.</li><li>
Annual flight tickets to home country.</li><li>
Open door policy.</li></ul> 
<div></div>

About Us 
Help AG is the cybersecurity arm of e&amp; enterprise (formerly Etisalat Digital) and provides leading enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services that address their diverse requirements, enabling them to evolve securely with a competitive edge.

Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.

Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity. With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.</div>

Security Analyst

<div>Help AG is looking for a talented and experienced Security Engineer &ndash; NGFW &amp; DDOS, Azure who will be responsible for the creation of procedures, implementation of process development, and maintenance of security systems across internal and client environments. The Security Engineer will work closely with Management, Senior Engineers, Threat Analysts, Solution Architects, other Security Engineers, and clients to complete high profile, critical services to existing Managed Security Service clients. Expertise in technologies such as Arbor Peakflow, Arbor APS/AED, Fortinet Firewalls, Palo Alto firewalls &amp; Panorama, Cisco ASA and Firepower Firewalls, Juniper Firewalls, F5 (LTM) is highly recommended. 
Responsibilities:<ul><li>
Act as L1 for DDOS &amp; Firewall technologies for Help AG customers.</li><li>
Able to monitor, operate, maintain, and troubleshoot IP Networks and interconnected Network Security technologies</li><li>
Provide timely response to all incidents, outages, and performance alerts.</li><li>
Takes responsibility in handling incidents and escalate timely to SME teams.</li><li>
Calling and Notifying customers and different stakeholders&rsquo; teams to provide faster resolution and updates.</li><li>
Should be working in a 24*7 support team.</li></ul>
Qualifications &amp; Skills:<ul><li>
Bachelor&rsquo;s degree in computer science, information technology, or a related field.</li><li>
Should have expert and in-depth knowledge of Complex IP Networks.</li><li>
Should have solid understanding of Network Security technologies, data center traffic flow and advanced troubleshooting techniques.</li><li>
Should have demonstrable experience of working in extreme pressure and customer facing environments.</li><li>
Should have at least 3+ years demonstrable industry experience.</li><li>
Should have Network Operations / Security Operations experience.</li><li>
Should have fair understanding of ITIL change management, problem management and incident management.</li><li>
Should have experience to work under pressure and with strict SLA&rsquo;s.</li><li>
Sound understanding of common services (web, mail, FTP, DNS, etc), network vulnerabilities and network attack patterns.</li><li>
Self-motivated and a professional attitude.</li><li>
Sound understanding of common services (web, mail, FTP, DNS, etc), network vulnerabilities and network attack patterns.</li><li>
Experience with many/all the following security controls:</li></ul>
Firewalls
Intrusion Prevention Systems
Antimalware
Two factor Authentication
Sandboxing
Virtual Private Networks
Firewall Rules Auditing<ul><li>
Self-motivated and a professional attitude.</li><li>
Excellent Customer facing skills.</li><li>
Excellent communication and listening skills.</li><li>
Excellent teambuilding, customer service, and interpersonal skills.</li><li>
Must possess good decision-making skills, be very organized and detail oriented.</li><li>
Skills in handling technical conflicts, organizational challenges, planning and implementation challenges.</li><li>
Judgment, decision making, cooperation, sensitivity to others, technical problem-solving, system troubleshooting, and business writing.</li></ul>
Benefits:<ul><li>
Health insurance with one of the leading global providers for medical insurance.</li><li>
Career progression and growth through challenging projects and work.</li><li>
Employee engagement and wellness campaigns activities throughout the year.</li><li>
Excellent learning and development opportunities.</li><li>
Annual flights tickets to home country.</li><li>
Inclusive and diverse working environment.</li><li>
Flexible/Hybrid working environment.</li><li>
Open door policy.</li></ul>
About Us:
Help AG is the cybersecurity arm of e&amp; enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge. 
Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region. 
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.</div>

Security Engineer – NGFW & DDOS, Azure

Join help AG and explore 8 exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.