Urwah Admin

help AG

<div>Help AG is seeking for a highly skilled Senior Security Engineer (CyberArk PAM) who will be responsible for the design, implementation, administration, and support of Privileged Access Management (PAM) infrastructure using CyberArk. This role requires deep technical knowledge, hands-on experience, and the ability to work collaboratively across various IT and business teams to secure privileged accounts and identities in enterprise environments. 
 
 
Responsibilities
<ul><li>Design, deploy, configure, and maintain the CyberArk PAM suite including components such as PAS, PVWA, CPM, PTA, PSM, and Conjur.
</li><li>Manage and rotate privileged credentials across servers, databases, network devices, applications, and cloud platforms.
</li><li>Define and implement policies for privileged access usage, session recording, and user behavior monitoring.
</li><li>Perform onboarding of privileged accounts and maintain vault policies and safe configurations.
</li><li>Monitor PAM systems and respond to security events, incidents, or alerts related to privileged accounts.
</li><li>Conduct regular health checks and performance tuning of CyberArk components.</li><li>
Integrate CyberArk with SIEM, ticketing systems, identity governance tools, and other cybersecurity solutions.
</li><li>Maintain detailed technical documentation, including configurations, procedures, and best practices.
</li><li>Work closely with internal teams including Identity &amp; Access Management (IAM), Compliance, and IT Operations.
</li><li>Provide technical guidance and mentoring to junior engineers and participate in knowledge-sharing sessions.
</li><li>Support audit and compliance activities by generating reports and participating in assessments.
</li></ul>Qualifications &amp; Skills
<ul><li>Bachelor&rsquo;s degree in computer science, Information Technology, Cybersecurity, or a related field.
</li><li>5+ years of experience in Information Security with at least 3 years focused on CyberArk PAM administration and engineering.
</li><li>Strong expertise in the CyberArk suite (PAS, CPM, PVWA, PSM, PTA, AAM, etc.).
</li><li>Experience with Windows, Linux, and cloud platforms (AWS/Azure) in relation to privileged access.
</li><li>Knowledge of LDAP, Active Directory, RDP, SSH, and authentication/authorization protocols.
</li><li>Familiarity with PowerShell, REST APIs, and automation scripting for CyberArk operations.
</li><li>Solid understanding of security best practices, access control principles, and risk management frameworks.
</li><li>Experience with integration into SIEMs (Splunk, QRadar), ITSM systems (ServiceNow), and identity management platforms.
</li><li>Preferred Certifications:
o CyberArk Certified Delivery Engineer (CDE)
o CyberArk Defender or Sentry Certification
o CISSP, CISA, or GIAC certifications o Experience in compliance frameworks (ISO 27001, NIST, PCI-DSS, etc.)
</li><li>Strong analytical and troubleshooting skills.
</li><li>Excellent verbal and written communication skills.
</li><li>Ability to work independently and in a team environment.
</li><li>Strong time management and organizational skills.
</li><li>Customer-oriented with a proactive approach to problem-solving</li></ul>
Benefits<ul><li>
Health insurance with one of the leading global providers for medical insurance.</li><li>
Career progression and growth through challenging projects and work.</li><li>
Employee engagement and wellness campaigns activities throughout the year.</li><li>
Excellent learning and development opportunities.</li><li>
Annual flights tickets to home country.</li><li>
Inclusive and diverse working environment.</li><li>
Flexible/Hybrid working environment.</li><li>
Open door policy.</li></ul>
About Us 
Help AG is the cybersecurity arm of e&amp; enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.
Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defences and safeguarding their business</div>

Senior Security Engineer (CyberArk PAM)

<div>Help AG is looking for a talented and experienced Office Administrator who will be overseeing operations of our Office, taking care of customer visits and support the team with accurate and efficient administrative support. The ideal candidate should have a positive and friendly personality; the Office Administrator will bring up ideas and takes proactive ownership. The role is key for maintaining an enjoyable, presentable, and professional workplace. The position will also support various other departments within different duties and administrative aspects. 
Responsibilities:<ul><li> 
Office Administration</li></ul>
o Maintain a clean and presentable office environment.
o Keep control of supplies, stationery and equipment for office and replenish in time.
o Coordinate improvements and repair as required by coordinating internal and external teams.
o Always ensure fully functional equipment by completing preventive maintenance requirements; calling for repairs; coordinating with internal teams.
o Oversee corporate contracts with service providers including maintenance, catering, etc. review / negotiation / renewal.
o Managing the office boy and cleaner ensuring their tasks are executed efficiently
o Supporting / Arranging for any events / festivities in the office.<ul><li>
Visitor Management</li></ul>
o Take ownership on vendor visits from A-Z and ensure a smooth experience from Arrival till Departure; coordinate with internal and external parties as required.
o Greeting and guidance of visitors to our office.
o Ensure presentability of office, facilities, and team.
o Personally receive and guide visitors providing a positive and memorable experience
o Remain available and attentive throughout the entire visit.<ul><li>
Administrative Support</li></ul>
o Document processing and coordination for document completion, signature, filing as per the processes.
o Ensure compliance of documents and communication with the highest standards in appearance and content
o Research information as required and draft correspondence; create reports.
o Arrange for employee office supplies, business cards, mobile phones as required.<ul><li>
Operations Team Support</li></ul>
o Conduct project / customer satisfaction surveys via email and telephone
Qualifications &amp; Skills:<ul><li>
Bachelor&rsquo;s degree in business administration, management, or a related field.</li></ul><ul><li>
Several years of experience in personal customer service with business clients</li><li>
Open-minded, friendly, welcoming, and helpful attitude</li><li>
Very good and clear English, Arabic is beneficial.</li><li>
Solid skills in Microsoft Office</li><li>
Good Communication Skills for business requirements</li><li>
Loves dealing with people.</li><li>
Reliability and strict Confidentiality</li><li>
Flexible work approach, based on the job requirements.</li><li>
Well-organized work style, highest accuracy</li><li>
Problem-solving focus</li><li>
Team player with high level of dedication</li><li>
Taking ownership</li></ul>
Benefits:<ul><li> 
Career progression and growth through challenging projects and work.</li><li>
Employee engagement and wellness campaigns activities throughout the year.</li><li>
Excellent learning and development opportunities.</li><li>
Inclusive and diverse working environment.</li><li>
Flexible/Hybrid working environment.</li><li>
Open door policy.</li></ul> 
About Us:
Help AG is the cybersecurity arm of e&amp; enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge. 
Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region. 
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.</div>

Office Administrator

<div>Help AG is looking for a talented and experienced Cybersecurity Specialist to join our Support Center team in KSA. This role focuses on break-and-fix support for cybersecurity products, including troubleshooting incidents, resolving technical issues, and delivering high-quality solutions to customers.
The ideal candidate will have hands-on expertise with:<ul><li>Palo Alto Networks firewalls</li><li>F5 Application Delivery Controllers</li><li>Fortinet solutions</li><li>OPSWAT</li><li>Other related cybersecurity technologies</li></ul> 
Responsibilities:<ul><li>
Provide L2/L3 break-and-fix support for cybersecurity products including Palo Alto Firewalls, F5 devices, and related solutions.</li><li>
Troubleshoot and resolve configuration issues, hardware/software faults, and performance bottlenecks.</li><li>
Manage product tickets in line with defined SLAs, escalating to vendors when necessary.</li><li>
Perform root cause analysis (RCA) for recurring incidents and recommend preventive measures.</li><li>
Document incidents, troubleshooting steps, and resolutions in the Support Knowledge Base.</li><li>
Collaborate with internal teams and vendors to ensure timely resolution and service quality.</li><li>
Participate in 24x7 on-call rotations as required for critical issue handling.</li><li>
Provide technical guidance and best product practices to customers and internal teams.</li></ul> 
Qualifications and Skills:<ul><li> 
Bachelor&rsquo;s degree in Computer Science, Information Security, or related field.</li><li>
Relevant certifications (preferred):</li></ul>
Palo Alto (PCNSE/PCNSA)
F5 Certified Administrator / Specialist
CISSP, CISM, CISA, CCNP Security (advantageous).<ul><li>
2&ndash;5 years of experience in cybersecurity support, SOC, or NOC environments.</li><li>
Proven hands-on experience with:</li></ul>
Palo Alto firewalls (policies, NAT, VPN, Panorama).
F5 load balancers and WAF (LTM, ASM, iRules, SSL offloading).
Security technologies (IPS/IDS, VPN, proxy, SSL inspection).<ul><li>
Strong understanding of networking protocols (TCP/IP, DNS, HTTP/HTTPS, BGP, OSPF).</li><li>
Strong analytical and problem-solving skills.</li><li>
Ability to work under pressure and meet SLA-driven timelines.</li><li>
Excellent communication in Arabic and English.</li><li>
Strong customer service orientation.</li></ul> 
Benefits<ul><li> 
Health insurance with one of the leading global providers for medical insurance.</li><li>
Career progression and growth through challenging projects and work.</li></ul><ul><li>
Employee engagement and wellness campaigns activities throughout the year.</li><li>
Tailored training &amp; development program.</li></ul> 
About Us 
Help AG is the cybersecurity arm of e&amp; enterprise (formerly Etisalat Digital) and provides leading enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services that address their diverse requirements, enabling them to evolve securely with a competitive edge.
Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity.
With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.</div>

Cybersecurity Specialist

<div>Help AG is looking for a talented HR Associate - Resident Resource who will take responsibility of coordinating for resources that are provided by Help AG to customers to join as part of their organization&rsquo;s IT security team, for a contractual period. The HR Associate would take part in the entire resourcing lifecycle, starting with requirements alignment with customer, recruiting, onboarding, contracts, commercials, until offboarding or re-integration. 
Responsibilities<ul><li>
Execute the entire lifecycle of resident resourcing (search, selection, onboarding performance improvement plans and offboarding)
</li><li>Advert open roles on company websites and professional networking sites like LinkedIn.
</li><li>Coordinate with external recruiters/agencies for sourcing candidates and initial shortlisting.
</li><li>Coordinating with the customer and facilitating selection.
</li><li>Coordinate security clearances and other onboarding pre-requisites gathering.
</li><li>Monitor the onboarding of resources, coordinate with internal and external stakeholders to plan travel and accommodation, orientation, email ID and IT asset assignment and customer-site deployment.
</li><li>Participate in meetings with customers and prepare reports when necessary.
</li><li>Maintain detailed and up-to-date records of resident resources, including (but not limited to) contact details, compensation, project numbers, appraisal history, etc. (including any special considerations or arrangements)
</li><li>Creating templates for performance reviews.</li><li>
Coordination of resident resource contracts (SOW, CRs &amp; Performance).
</li><li>Collecting time sheets from resources deployed at various customer sites.
</li><li>Day to day coordination with resources on various operational related activities</li></ul>
Qualifications &amp; Skills<ul><li>
Degree in Human Resource/ Business Administration / Information Systems / Computer Engineering or relevant industry experience.</li><li>
2&ndash;4 years of experience in recruitment, with at least 1&ndash;2 years in technical recruitment (IT or cybersecurity preferred).</li><li>
Experience in technical recruitment, preferably within IT or cybersecurity domains (network security, SOC, cloud, OT/IT security).</li><li>
Expert skills in the use of ATS systems such as Recruitee, LinkedIn Recruiter, etc&hellip;
</li><li>Active listener, with strong interpersonal skills with the ability to collaborate well with others.
</li><li>Knowledge and understanding of the UAE Labor Laws, Immigration, MOHRE and CICPA requirements, procedures, and limitations.
</li><li>Expert skills in the use of productivity tools such as Office 365, ITSM, HRMS Systems, etc.
</li><li>Knowledge and understanding of the PMI Project Management Framework would be good to have.
</li><li>Significant experience of stakeholder and communication management.
</li><li>People-management &amp; conflict-management.
</li><li>Excellent organizational skills, ability to influence and manage customer expectations.
</li><li>Excellent communication, presentation, and reporting skills.
</li><li>Flexible work approach should be willing to work extra hours based on the job requirements.</li><li>
Customer and Team-focused attitude. 
</li></ul> 
Benefits<ul><li> 
Health insurance with one of the leading global providers for medical insurance.</li><li>
Career progression and growth through challenging projects and work.</li><li>
Employee engagement and wellness campaigns activities throughout the year.</li><li>
Excellent learning and development opportunities.</li><li>
Annual flights tickets to home country.</li><li>
Inclusive and diverse working environment.</li><li>
Flexible/Hybrid working environment.</li><li>
Open door policy.</li></ul> 
About Us 
Help AG is the cybersecurity arm of e&amp; enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.
Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defences and safeguarding their business</div>

HR Associate - Resident Resource

Join help AG and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

help AG

ABOUT_COMPANY

Senior Security Engineer (CyberArk PAM)

Office Administrator

Cybersecurity Specialist

HR Associate - Resident Resource