Qureos Mentor

HELP USA

Program: Homebase Service Area 2 | 815 Burke Avenue, Bronx, NY 10467
 What You’ll Do
 As part of New York City’s plan to end homelessness, the Department of Homeless Services established Homebase Homeless Prevention Community Resource Centers throughout New York City. Homebase programs are designed to assist families and individuals who are homeless or at imminent risk of becoming homeless to develop a plan for long-term housing stability. Homebase helps clients navigate the complicated eviction process, offers financial and money management counseling, helps clients obtain public benefits, provides short-term financial assistance, and helps with relocation if necessary.
 As a Homebase Receptionist, you’ll be the first person that our clients encounter when visiting or calling our program, and you must be helpful, warm, and inviting to clients who are experiencing the crisis of imminent homelessness. You’ll be responsible for monitoring the flow of people entering the office and managing a heavy call volume, providing relevant program information and directing callers and visitors as appropriate.
 
Your responsibilities will include: 
<ul>
<li>Maintaining a neat, clean, and organized reception area.</li>
<li>Welcoming visitors, determining the nature of their visit, and announcing their arrival to appropriate team members.</li>
<li>Using electronic databases to determine clients’ community district and whether they have a prior history with NYC shelters and/or Homebase.</li>
<li>Scheduling appointments for clients and referrals from external agencies with Homebase team members and with on-site representatives from other agencies, updating the Program Intake Appointment Calendar.</li>
<li>Receiving, sorting, and delivering incoming mail and packages.</li>
</ul>
You’re a great fit for this role if you have: 
<ul>
<li>High School Diploma or equivalent OR equivalent experience and skills.</li>
<li>Excellent organizational and communication skills, with the ability to effectively perform multiple tasks in a fast-paced and demanding environment.</li>
<li>Ability to comprehend and follow oral and written instructions.</li>
<li>Ability to take the initiative and be dependable and resourceful.</li>
<li>Possess an understanding of team concepts.</li>
<li>Computer literacy, particularly with Microsoft Office applications.</li>
<li>Bilingual (English/Spanish) a plus.</li>
<li>Valid NYS driver’s license is a plus.</li>
</ul>
Compensation
 Actual compensation will not be less than the applicable minimum wage, prevailing wage, or exempt salary requirements under federal, state and local laws.
 We Have GREAT BENEFITS!
 
<ul>
<li>Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.</li>
<li>Generous Paid Time Off!</li>
<li>401(k) with Company contribution, even if the employee doesn't contribute.</li>
<li>And More!</li>
</ul>
Who We Are
 
At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest non-profit homeless services providers and low-income housing developers serving at-risk populations, including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.
 
EOE. A Drug-Free Workplace.

Receptionist

Program: HELP One Building A | 273 Snediker Avenue, Brooklyn, NY 11207
 What You'll Do
 As a Clinical Case Manager with HELP USA, you’ll provide case management and crisis intervention services to residents in our Brooklyn supportive permanent housing programs with a goal of promoting independent living skills, increased housing stability, and well-being.
 
Your responsibilities will include: 
<ul>
<li>Conducting assessments, formulating individualized service plans, and providing referrals and ongoing support to assist tenants in developing skills and achieving personal goals associated with housing stability and well-being.</li>
<li>Serving as the foundation of the supportive services made available to tenants, such as connecting them to community-based services and resources that are aligned with their ISP.</li>
<li>Facilitating a range of support groups and workshops designed to help tenants live as independently as possible.</li>
<li>Serving as a liaison with medical, mental health, and substance abuse providers to ensure a level of care that the consumers deserve.</li>
<li>Assisting with educational and employment linkages.</li>
<li>Helping tenants overcome barriers that may affect the timely submission of monthly rent.</li>
<li>Work with property management to support tenants in all aspects of maintaining permanent housing.</li>
<li>Advocating for and with residents in all aspects of their lives and offering (but not imposing) assistance.</li>
</ul>
You’re a great fit for this role if you have: 
<ul>
<li>Bachelor's Degree in Social Work, or a related field required.</li>
<li>CASAC certification is desired, but not required.</li>
<li>Minimum two (2) years’ experience in delivering clinical crisis services.</li>
<li>Experience in case management, assessment, counseling, and crisis intervention preferred.</li>
<li>Preferred experience working with families with children.</li>
<li>Experience in Motivational Interviewing (MI), Wellness Recovery Action Plan (WRAP), and Person Centered Planning (PCP) preferred.</li>
<li>Knowledge of AWARDS a plus.</li>
<li>Computer literate, specifically with Microsoft applications, required.</li>
</ul>
Compensation
 Actual compensation will not be less than the applicable minimum wage, prevailing wage, or exempt salary requirements under federal, state and local laws.
 We Have GREAT BENEFITS!
 
<ul>
<li>Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.</li>
<li>Generous Paid Time Off!</li>
<li>401(k) with Company contribution, even if the employee doesn't contribute.</li>
<li>And More!</li>
</ul>
Who We Are
 
At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest non-profit homeless services providers and low-income housing developers serving at-risk populations, including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.
 
EOE. A Drug-Free Workplace.

Clinical Case Manager

Program: Homebase Service Area 6 | 1780 Grand Concourse, Bronx, NY 10457
 What You’ll Do
 As part of New York City’s plan to end homelessness, the Department of Homeless Services established Homebase Homeless Prevention Community Resource Centers throughout New York City. Homebase programs are designed to assist families and individuals who are homeless or at imminent risk for becoming homeless to develop a plan for long-term housing stability. Homebase helps clients navigate the complicated eviction process, offers financial and money management counseling, helps clients obtain public benefits, provides short-term financial assistance, and helps with relocation if necessary.
 As Case Management Supervisor for one of our Homebase programs, you’ll be responsible for providing Supervision to the Case Management and Housing Specialist staff and ensuring delivery of comprehensive, community-based services. You’ll help your team with emergency crisis intervention for individuals and families facing an imminent housing crisis and who are most at risk of becoming homeless and need immediate attention and interventions to prevent shelter entry or re-entry. You’ll ensure the successful and expeditious stabilization of clients housing and the enhancement of their self-sufficiency. You’ll be responsible for troubleshooting program concerns, conducting regular supervision, making community presentations, tracking program activities, meeting yearly mandated enrollment targets, and ensuring the effective operation of case management activities. When necessary, you’ll also manage an assigned caseload.
 
Your responsibilities will include: 
<ul>
<li>Directly supervising Case Managers and Housing Specialists to ensure the delivery of quality and appropriate services to clients.</li>
<li>Providing direct intervention for problems and/or complex urgent cases as needed and assisting staff in linking clients in critical circumstances with immediate need entitlements in order to maintain existing housing.</li>
<li>Working with the Executive Director and Assistant Executive Director to evaluate program performance, determine gaps in service delivery systems, and assist in developing solutions for identified gaps and/or program performance issues.</li>
<li>Ensuring proper documentation of serviced provided through CARES database reports, case conferences, team meetings, supervision, and case record audits and collecting, analyzing, and reporting on team statistics for the program.</li>
<li>Participating in program outreach efforts and conducting presentations to community base organizations in order to increase enrollments.</li>
<li>Providing and documenting weekly, regularly scheduled, individual supervision to assigned staff; identifying opportunities for staff development; and co-facilitating trainis with other team members.</li>
</ul>
You’re a great fit for this role if you have: 
<ul>
<li>Bachelor's degree in social work or a related field OR equivalent experience and skills.</li>
<li>Minimum of 2 years of case management, assessment, counseling and crisis intervention preferred.</li>
<li>Supervisory experience in a case management setting is highly desired.</li>
<li>Knowledge and understanding of family systems approach to practice preferred.</li>
<li>Strong verbal, writing, and negotiating skills, with experience in advocacy and mediation.</li>
<li>Strong organizational and documentations skills.</li>
<li>Ability to work in a fast-paced environment.</li>
<li>Ability to take initiative, be dependable and resourceful, and pay keen attention to detail.</li>
<li>Excellent organizational skills to enable management of multiple priorities concurrently and in a time-sensitive manner.</li>
<li>Valid US driver’s license a plus.</li>
<li>Computer literacy, particularly with Microsoft Office applications.</li>
<li>Able to provide evening and weekend coverage as needed.</li>
</ul>
Compensation
 Actual compensation will not be less than the applicable minimum wage, prevailing wage, or exempt salary requirements under federal, state and local laws.
 We Have GREAT BENEFITS!
 
<ul>
<li>Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.</li>
<li>Generous Paid Time Off!</li>
<li>401(k) with Company contribution, even if the employee doesn't contribute.</li>
<li>And More!</li>
</ul>
Who We Are
 
At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest non-profit homeless services providers and low-income housing developers serving at-risk populations, including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.
 
EOE. A Drug-Free Workplace.

Case Manager Supervisor

Program: HELP Webster Ave |3300 Webster Ave, Bronx, NY 10467
 What You’ll Do
 If you want to use your Case Management skills to help struggling and vulnerable families, this could be a great opportunity for you. HELP Webster Ave, located in Bronx, New York, is an emergency shelter for asylum-seeking single adults. As a Case Manager, you’ll provide culturally sensitive, trauma-informed intake and assessment for your clients and track their progress in the CARES case management system. You’ll coordinate for and provide service linkages to medical and mental health care, immigration legal services, childcare, school registration and related services, ESL instruction, interpretation and translation services, and more.
 
You’re a great fit for this role if you have: 
<ul>
<li>Bachelor’s degree in social work or a related field, or equivalent skills and experience.</li>
<li>Bilingual fluency in a second language, ideally Spanish/English.</li>
<li>Case management experience working with vulnerable people who have experienced significant trauma.</li>
<li>Crisis intervention experience.</li>
<li>Basic understanding of immigration laws and procedures.</li>
<li>Great organizational skills and the ability to learn quickly and problem-solve under pressure.</li>
<li>Strong computer skills required, with knowledge of CARES a plus.</li>
</ul>
Compensation
 Actual compensation will not be less than the applicable minimum wage, prevailing wage, or exempt salary requirements under federal, state and local laws.
 We Have GREAT BENEFITS!
 
<ul>
<li>Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.</li>
<li>Generous Paid Time Off!</li>
<li>401(k) with Company contribution, even if the employee doesn't contribute.</li>
<li>And More!</li>
</ul>
Who We Are
 
At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest non-profit homeless services providers and low-income housing developers serving at-risk populations, including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.
 
EOE. A Drug-Free Workplace.

Case Manager

Join HELP USA and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

HELP USA

About Company

Receptionist

Clinical Case Manager

Case Manager Supervisor

Case Manager