Qureos Mentor

Heritage Hospital

Heritage Hospitals, near BHU main gate, Lanka, Varanasi, is seeking an experienced and result-oriented Senior Manager - Billing to oversee end-to-end hospital billing operations, ensure revenue integrity, and maintain compliance with established policies and healthcare financial standards. The role requires a sharp understanding of patient billing workflows, coordination across clinical and non-clinical departments, and a strong focus on accuracy, timeliness, and customer satisfaction. The incumbent will be responsible for supervising billing executives, managing the daily operations of the department, driving process efficiency, and supporting digital transformation initiatives for improved transparency and control.Key Responsibilities1. Billing operations<ul><li>Supervise and monitor the day-to-day operations of the billing unit, including OPD, IPD, Emergency, Diagnostics, and Corporate billing.</li><li>Ensure correctness of billing entries, charge capture, consultant fees, consumables, packages, discounts, and settlements.</li><li>Review all patient discharge bills before final submission to ensure accuracy and completeness.</li><li>Monitor TAT (Turnaround Time) for bill closure and address discrepancies proactively.</li></ul>2. Revenue and audit compliance<ul><li>Conduct regular internal audits to ensure compliance with billing protocols, tariff structures, and hospital SOPs.</li><li>Implement checks and balances to prevent errors, frauds, or malpractice in billing processes.</li></ul>3. Coordination<ul><li>Lead and mentor billing executives and senior executives; allocate work, monitor performance, and ensure adherence to timelines.</li><li>Generate collaboration between billing, admissions, discharge, and front office teams to maintain seamless coordination.</li><li>Conduct periodic training sessions on billing software, hospital tariffs, insurance protocols, and patient communication.</li></ul>4. Stakeholder communication<ul><li>Act as a bridge between clinical, nursing, and administrative teams to address billing concerns and ensure smooth patient discharge.</li><li>Handle patient grievances related to billing tactfully and ensure prompt resolution with a patient-centric approach.</li></ul>5. Process improvement initiatives<ul><li>Support implementation and continuous improvement of the hospital&rsquo;s billing and ERP systems (e.g., HIS).</li><li>Identify gaps in billing workflows and suggest automation or process redesign for greater efficiency.</li><li>Track KPIs such as billing accuracy rate, average bill closure time, and collection turnaround.</li></ul>6. Reporting &amp; MIS<ul><li>Prepare and share daily, weekly, and monthly MIS on revenue, pending bills, discounts, and cash/credit collections.</li><li>Provide analytical insights to management on billing trends, utilization, and departmental performance.</li></ul>Desired qualifications and experience<ul><li>Graduate in Commerce/ Business Administration; MBA in Finance, Healthcare, or Hospital Management preferred</li><li>Minimum 10 years of experience in hospital billing in a managerial/ supervisory capacity</li><li>Proven experience in multi-specialty hospital billing operations</li><li>Strong command over billing software (HIS/ERP), MS Excel, and report generation</li><li>Sound understanding of healthcare tariffs, insurance claim cycles, ECHS, CGHS, Ayushmaan and revenue audit protocols</li></ul>Key competencies<ul><li>Ability to manage complex billing workflows with precision and accountability</li><li>Capability to lead, motivate, and develop junior team members</li><li>Skilled in identifying revenue trends and implementing corrective measures</li><li>Clear, assertive, and patient-centric in handling sensitive billing situations</li><li>Strong adherence to ethical standards and organizational values</li></ul>Job Type: Full-timeWork Location: In person

Senior Manager - Billing

Heritage Hospitals, a NABH-accredited, multi-speciality tertiary care hospital with over three decades of trust and service, is seeking a Patient Relations Manager to lead its patient experience and service excellence initiatives. The ideal candidate will be a confident, empathetic, and service-oriented professional with a strong background in healthcare communication, patient coordination, and grievance handling. She will serve as the key interface between patients, attendants, and hospital departments to ensure a seamless, compassionate, and responsive care journey, reflecting Heritage&rsquo;s core values of Trust, Care, and Commitment.Key Responsibilities1. Patient experience<ul><li>Ensure courteous, efficient, and empathetic communication with patients and attendants throughout their hospital journey (OPD, IPD, Diagnostics, Emergency, etc.).</li><li>Handle patient queries, grievances, and feedback promptly, ensuring fair resolution within stipulated timelines</li><li>Conduct daily patient rounds to assess service satisfaction and escalate systemic issues to the Operations/ Quality team</li><li>Oversee adherence to hospital service standards and patient communication protocols</li></ul>2. Coordination and communication<ul><li>Act as the primary liaison between patients, relatives, clinical teams, and support departments to ensure smooth coordination</li><li>Support critical cases by facilitating cross-departmental communication to enhance patient comfort and reduce administrative delays</li><li>Maintain proper documentation and digital records of complaints, feedback, and resolutions</li></ul>3. Reporting and MIS<ul><li>Maintain dashboards for patient feedback trends, complaint categories, and closure rates</li><li>Generate monthly reports highlighting patient satisfaction metrics, recurring issues, and improvement suggestions</li></ul>4. Process improvement<ul><li>Collaborate with HR, Quality, and Operations teams to design and implement service improvement initiatives</li><li>Identify opportunities for improving the overall patient experience through technology, workflow, and behavioral interventions</li></ul>Qualifications and Experience<ul><li>Graduate/ Postgraduate in Hospital Administration, Healthcare Management, or any relevant discipline.</li><li>Minimum 7&ndash;10 years of experience in Patient Relations or Customer Service within a hospital or healthcare setup</li><li>Age: 35 years or above, female candidates only</li><li>Excellent communication skills in Hindi and English; knowledge of regional dialects will be an added advantage</li><li>Computer-savvy, with proficiency in MS Office and exposure to hospital information or CRM systems</li></ul>Key Competencies<ul><li>Exceptional interpersonal and communication skills</li><li>Strong empathy and conflict resolution abilities</li><li>Patient-centered approach with sound judgment</li><li>Team leadership and coordination skills</li><li>Attention to detail and a proactive attitude</li><li>Ability to maintain confidentiality and professionalism at all times</li></ul>Job Type: Full-timeWork Location: In person

Patient Relations Manager

The incumbent will be responsible for designing and producing high-quality digital and print materials that effectively communicate the hospital&rsquo;s values, services, and initiatives across multiple platforms - both internal and external.Key Responsibilities:1. Design and visual communication<ul><li>Conceptualize, design, and develop creative visuals for marketing collaterals such as brochures, posters, banners, standees, digital creatives, and event backdrops</li><li>Create layouts for patient education materials, newsletters, social media posts, and in-house publications</li><li>Maintain brand consistency across all designs in line with the hospital&rsquo;s communication standards and visual identity guidelines</li><li>Work closely with the Marketing and Communication team to translate ideas and briefs into impactful designs</li></ul>2. Digital and social media support<ul><li>Develop digital creatives, infographics, and social media content for platforms such as Facebook, Instagram, LinkedIn, and YouTube</li><li>Adapt designs for web and mobile formats to ensure optimized visual appeal across digital channels</li><li>Support video editing and basic motion graphic requirements for short promotional clips or hospital updates</li></ul>3. Print and production coordination<ul><li>Prepare final artwork for print with correct specifications, dimensions, and color formats</li><li>Coordinate with external vendors, printers, and fabrication agencies to ensure quality and timely delivery of printed materials</li><li>Maintain an organized digital archive of all design files and templates for future use</li></ul>4. Event and internal communication design<ul><li>Support in creating event branding materials (certificates, stage backdrops, displays, etc.)</li><li>Design templates and creatives for hospital announcements, health awareness campaigns, and internal newsletters</li></ul>Qualifications and Experience<ul><li>Graduate / Diploma in Graphic Design, Fine Arts, Visual Communication, or a related field</li><li>2&ndash;5 years of professional experience in graphic design, preferably in a hospital, healthcare, or corporate setup</li><li>Proficiency in industry-standard design tools such as Adobe Photoshop, Illustrator, InDesign, CorelDRAW, and Canva</li><li>Basic knowledge of video editing tools (Premiere Pro / After Effects) will be an added advantage</li><li>Understanding of print production and layout design</li><li>Strong creative sense, attention to detail, and ability to manage multiple design projects simultaneously</li></ul>Key Competencies<ul><li>Creative and innovative thinking with a keen eye for aesthetics</li><li>Strong communication and visualization skills</li><li>Ability to understand brand guidelines and adapt designs accordingly</li><li>High sense of ownership, discipline, and time management</li><li>Collaborative and team-oriented work approach</li></ul>Job Type: Full-timeWork Location: In person

Graphic Designer/Production Artist

Join Heritage Hospital and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Heritage Hospital

ABOUT_COMPANY

Senior Manager - Billing

Patient Relations Manager

Graphic Designer/Production Artist