Abrar Admin

Heritage Hotels and Resorts

<div>Description:

About Heritage Hotels &amp; Resorts
Heritage Hotels &amp; Resorts is New Mexico&rsquo;s premier locally owned hospitality group, built on a deep respect for culture, place and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service and community pride. We care for our guests, our team and our neighborhoods with the same intention. If you take pride in supporting exceptional environments and believe hospitality can make a meaningful impact, we invite you to join the Heritage family.
Why This Role Matters
We are seeking a reliable and detail-oriented Housekeeping Houseperson to join our team. In this role, you play a vital part in maintaining the cleanliness, organization and presentation of the property while supporting the Housekeeping team and Front of House operations. Your behind-the-scenes work ensures every guest enjoys a seamless and comfortable stay.
What You&rsquo;ll Do<ul><li>
Work under the direction of the Housekeeping Manager or Housekeeping Supervisor.</li><li>
Communicate daily with leadership regarding job assignments and required timeframes.</li><li>
Maintain positive and professional interaction with team members and guests.</li><li>
Follow all safety and health regulations including Personal Protective Equipment protocols.</li><li>
Perform room support services after checkout including stripping rooms of bedding, towels and trash.</li><li>
Maintain corridors, service areas and public spaces in clean, neat and clutter-free condition.</li><li>
Change soiled linens on beds according to property standards and Green Program guidelines.</li><li>
Maintain awareness of safety hazards including broken glass, frayed cords, leaks, damaged locks and suspicious activity and report concerns immediately.</li><li>
Identify and report any loss or damage of linens, furniture, fixtures or equipment.</li><li>
Resolve guest concerns in a professional and timely manner.</li><li>
Maintain knowledge of cleaning chemicals and explain their purpose when requested by guests.</li><li>
Carry out deep cleaning tasks and special projects as assigned.</li><li>
Support housekeeping attendants and Front of House teams to ensure seamless daily operations.</li><li>
Follow all company safety and security policies and procedures.</li><li>
Maintain a clean, organized work area and professional appearance in compliance with uniform and grooming standards.</li><li>
Protect company assets and maintain confidentiality of proprietary, client and guest information.</li><li>
Other duties as assigned are consistent with the functions of this position as needed at the property.</li></ul>
Why You&rsquo;ll Love Working With Us<ul><li>
Competitive pay and comprehensive benefits including a 25% match for 401k!</li><li>
Generous employee discounts across Heritage Hotels, restaurants, spa and retail!</li><li>
Complimentary meals during scheduled shifts!</li><li>
Free employee parking!</li><li>
Growth and development opportunities!</li><li>
Supportive, people-first culture rooted in New Mexico pride and community!</li></ul>
Requirements:
<ul><li>Strong attention to detail and commitment to maintaining high standards of cleanliness.</li><li>
Ability to focus on guest needs while remaining calm and courteous.</li><li>
Excellent verbal communication and multitasking abilities.</li><li>
Strong organizational skills and reliability.</li><li>
High school diploma or equivalent preferred.</li><li>
Ability to work on feet for eight (8) hours or more and frequently lift, push, pull and carry up to 50 pounds.</li><li>
Ability and willingness to work flexible hours including weekends, holidays and late nights.</li></ul></div>

Houseperson

<div>Description:

About Heritage Hotels &amp; Resorts
Heritage Hotels &amp; Resorts is New Mexico&rsquo;s premier locally owned hospitality group, built on a deep respect for culture, place and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service and community pride. We care for our guests, our team and our neighborhoods with the same intention. If you take pride in creating beautiful, welcoming spaces and believe hospitality can make a meaningful impact, we invite you to join the Heritage family.
Why This Role Matters
We are seeking a dedicated Housekeeping Attendant to join our team! In this role, you play a vital part in guest satisfaction by maintaining the highest standards of cleanliness, comfort and presentation across guest rooms and public spaces. Your attention to detail, professionalism and care help ensure every guest enjoys a seamless and memorable stay.
What You&rsquo;ll Do<ul><li>
Maintain a high level of positive and professional interaction with team members and guests.</li><li>
Follow all safety and health regulations including Personal Protective Equipment protocols at all times.</li><li>
Perform thorough cleaning of guest rooms and bathrooms after checkout including bedrooms, balconies and furnishings from top to bottom.</li><li>
Sanitize all high-touch surfaces including light switches, remotes, door handles, thermostats, phones and controls.</li><li>
Clean, restock and organize guest rooms according to established standards.</li><li>
Replace linens, towels, amenities and supplies in accordance with service guidelines.</li><li>
Inspect rooms for maintenance issues and report concerns promptly.</li><li>
Respond to guest requests and resolve issues in a professional and timely manner.</li><li>
Maintain knowledge of cleaning chemicals and materials and explain their purpose to guests when asked.</li><li>
Maintain assigned carts, storage rooms and equipment in a clean and organized manner.</li><li>
Follow all company safety and security policies and procedures.</li><li>
Maintain a clean, organized work area and professional appearance in compliance with uniform and grooming standards.</li><li>
Protect company assets and maintain confidentiality of proprietary, client and guest information.</li></ul>
Why You&rsquo;ll Love Working With Us<ul><li>
Competitive pay and comprehensive benefits including a 25% match for 401k!</li><li>
Generous employee discounts across Heritage Hotels, restaurants, spa and retail!</li><li>
Enjoy complimentary meals during scheduled work shifts!</li><li>
Free employee parking!</li><li>
Growth and development opportunities!</li><li>
Inclusive, people-first culture!</li></ul>
Requirements:
<ul><li>Strong attention to detail and passion for maintaining high standards of cleanliness.</li><li>
Ability to remain calm, courteous and guest-focused at all times.</li><li>
Strong time management and organizational skills.</li><li>
Ability to work independently and as part of a team.</li><li>
Excellent communication and customer service skills.</li><li>
Ability to work on feet for eight (8) hours or more and frequently lift, push, pull and carry up to 50+ pounds.</li><li>
Ability and willingness to work flexible hours including weekends, holidays and late nights.</li></ul></div>

Housekeeping Attendant

<div>Description:

About Heritage Hotels &amp; Resorts
Heritage Hotels &amp; Resorts is New Mexico&rsquo;s premier locally owned hospitality group, built on a deep respect for culture, place and people. Our luxury hotels and award winning restaurants are rooted in authentic storytelling, exceptional service and community pride. We care for our guests, our team and our neighborhoods with the same intention. If you believe hospitality can make a meaningful impact, we invite you to join the Heritage family.
Why This Role Matters
We are seeking a dedicated Guest Experience Host to join our team. In this role, you create meaningful, memorable and highly personalized guest experiences from arrival through departure. Your ability to deliver refined service, thoughtful storytelling and exceptional care ensures every guest feels welcomed, valued and deeply connected to the Heritage experience.
What You&rsquo;ll Do<ul><li>
Maintain a high level of positive and professional interaction with coworkers and guests.</li><li>
Work closely with back of house teams to ensure all guest needs and requests are fulfilled.</li><li>
Maintain a strong focus on guest experience and base decisions on exceeding expectations especially when resolving concerns or complaints.</li><li>
Welcome guests into the unique accommodation experience of Heritage by articulating the story, inspiration and mindset of the property.</li><li>
Deliver refined seamless service while maintaining the highest level of confidentiality for guest safety and comfort.</li><li>
Provide knowledgeable recommendations regarding hotel events, amenities, local attractions, restaurants and experiences.</li><li>
Maintain the utmost care and confidentiality with all guest information.</li><li>
Acknowledge special occasions including weddings, birthdays and anniversaries and coordinate room upgrades and amenities when applicable.</li><li>
Anticipate guest needs and respond with proactive thoughtful service.</li><li>
Follow all company safety and security policies and procedures.</li><li>
Maintain a clean, organized work area and professional appearance in compliance with uniform and grooming standards.</li><li>
Protect company assets and maintain confidentiality of proprietary, client and guest information.</li><li>
Perform other duties consistent with the functions of this position as needed at the property.</li></ul>
Why You&rsquo;ll Love Working With Us<ul><li>
Competitive pay and comprehensive benefits, including a 25% match for 401k</li><li>
Generous employee discounts across Heritage Hotels restaurants, spa, and retail</li><li>
Complimentary meals during scheduled shifts</li><li>
Free employee parking</li><li>
Growth and development opportunities</li><li>
Supportive people-first culture rooted in New Mexico pride and community</li></ul>
Requirements:
<ul><li>High school diploma or equivalent required.</li><li>
0&ndash;2 years of guest-facing hospitality or customer service experience, or equivalent education.</li><li>
Luxury or high-volume hospitality experience preferred.</li><li>
Exceptional guest service skills with a passion for creating elevated guest experiences.</li><li>
Strong interpersonal and communication skills with the ability to engage confidently with guests and team members.</li><li>
Demonstrated emotional intelligence and ability to anticipate and respond to guest needs.</li><li>
Ability to remain professional and composed in a fast-paced environment.</li><li>
Strong attention to detail with developing problem-solving skills.</li><li>
Basic proficiency or ability to quickly learn reservation systems, POS systems, and Microsoft/Google platforms.</li><li>
Ability to stand for extended periods and lift, push, pull, and carry up to 25 pounds.</li><li>
Flexible availability, including nights, weekends, and holidays.</li></ul></div>

Guest Experience Host

Join Heritage Hotels and Resorts and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Heritage Hotels and Resorts

About Company

Houseperson

Housekeeping Attendant

Guest Experience Host