Qureos Mentor

Hermès

<div>The Team:
The Herm&egrave;s Maison Madison Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the After Sales Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment. 
The Opportunity:
The After Sales Service Supervisor within the After Sales Service Department is responsible for receiving and overseeing Herm&egrave;s customer-owned merchandise (COM) across all m&eacute;tiers. In this role, you will provide exceptional after sales service by analyzing products, identifying the repair need and possibilities, and orchestrating all elements related to the after sales process, including the appropriate repair process, lead times, cost associated, tracking, follow up with craft shops and m&eacute;tiers in Paris, vendors, and clients, and closure of final delivery of repairs. This role will serve to consistently provide a high level of service to the client and streamline processes, acting as liaison between client, Craftspeople, vendors, and Paris After Sales.
All other duties as assigned by the supervisor. 
About the Role:
<ul><li>Taking in repairs and identifying what repairs need to and can be done to the item within Herm&egrave;s group guidelines
</li><li>Work with clients one-on-one to identify what repairs need to and can be done to the item. Explain the process, timeline, costs, and review of the overall condition of item with the client at drop off
</li><li>Proper and clear completion of COM repair form including contact information, pricing, repair lead time, process and pick up procedures are all properly explained and noted
</li><li>Consistent follow up with clients on status of their repairs, throughout the repair process. Follow up includes email or phone based on client&rsquo;s preference
</li><li>Answer phone and email requests from clients in a timely manner, ensuring the highest level of client service is provided in each interaction
</li><li>Properly log and process repairs with information from COM forms and photographs of products using the existing Excel and After Sales Service systems where applicable
</li><li>Examine product and ensure that repair was properly completed, and that product is clean and presentable for return to client
</li><li>Process repair transactions at POS to collect client payment and liaison with back of house team if the process is not followed
</li><li>Follow up with client post-repair pick up to ensure client satisfaction
</li><li>Adheres to company compliance and security procedures throughout the After Sales process
</li><li>Partner with sales team to direct clients to After Sales area and ensure proper procedures are respected
</li><li>Consistent participation in product training to enhance product knowledge including morning meetings, Paris trainings, and tools within Porte
</li><li>Shipping via FedEx and messenger service to clients and local vendors. Packing COM according to company standards and product requirements. Prepare packing list for items to be sent to the Distribution Service Center or other Boutique locations
</li><li>Communicate any quality issues or repeatedly received products for repair with After Sales Service Manager for Herm&egrave;s
</li>Provide coverage in Boutique location if scheduled primarily in workshop, as applicable 
<li>
</li></ul>Supervisory Responsibility:
<ul><li>No 
</li></ul>Budget Responsibility:
No 
<ul><li>
</li></ul>Decision Making Responsibility:
<ul><li>YES - Ability to identify when to refuse a repair due to condition, extensive wear and tear, or potential counterfeit merchandise. Communicate to management team as needed on challenging or difficult circumstances. 
</li></ul>About You:
<ul><li>1-3+ years of related experience in after sales, in a luxury, manufacturing, or technical product environment preferred
</li><li>Keen interest in product and quality
</li><li>Strong computer skills including proficiency in Microsoft Office
</li><li>Flexibility and adaptability
</li><li>Client Service experience
</li><li>Excellent communication skills, both written and verbal
</li><li>Ability to handle difficult situations with grace, composure, diplomacy, tact, and discretion
</li><li>Accuracy and attention to details
</li><li>Knowledge of French language a plus, but not required
</li>Ability to lift between 0-25 lbs. without assistance 
<li>
</li></ul>The hourly range for this position is $24.67 to $27.01. Actual rates are determined based on the job, location, and individual experience. 
 
We are looking for a candidate who has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations. 
Herm&egrave;s is proud to offer a variety of benefits to support the needs of our employees and their families, including:
<ul><li>Commission and bonus incentives based on sales performance
</li><li>Medical, Dental, Vision
</li><li>Life Insurance and Disability
</li><li>Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick &amp; safe time)
</li><li>Paid Parental leave and transition time
</li><li>401(k) and Roth Retirement plan with company matching and profit sharing
</li><li>Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
</li><li>Product discount and EAP resources
</li>Access to Calm App, Health Advocate, Family Building Support and more! 
<li>
</li></ul>Company Overview
 
Since 1837, Herm&egrave;s has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence, and the aesthetic of functionality define the singularity of Herm&egrave;s, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time. 
An independent, family-owned company, Herm&egrave;s is dedicated to keeping production in France through its 42 workshops, The Herm&egrave;s organization is also a truly global community with a network of 310 stores in 49 countries. Herm&egrave;s employs more than 15,000 people worldwide with over 6,000 of the workforce being Herm&egrave;s craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation. 
At Herm&egrave;s, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Herm&egrave;s&rsquo; success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Herm&egrave;s wish to leave a positive footprint on the world, a mission that&rsquo;s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films &ldquo;Footsteps Across the World&rdquo; available on our website. Link here. 
 
Our Commitment
 
Family is at the heart of Herm&egrave;s. At Herm&egrave;s of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Herm&egrave;s of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Herm&egrave;s of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners. 
At Herm&egrave;s of Paris, we are proud to be an equal opportunity workplace. It is the policy of Herm&egrave;s of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Herm&egrave;s of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws. 
We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address.</div>

After Sales Service Supervisor, Maison Madison

<div>The Team:
The Hermes.com team oversees all content and aspects of the eCommerce business while supporting omnichannel services, operational tasks and responsibilities, and reporting needs. 
The Opportunity:
As eCommerce Manager &ndash; Delivery Claims and Incidents, you will work closely with internal and external business partners to maintain and improve all day-to-day processes including delivery claims and order incident resolutions. You will stay informed of all evolving delivery trends within our business as well as within the industry and help support training our team and the Client Relations Center team. Developing a strong relationship with our delivery carrier and our distribution center will be critical in problem solving and achieving resolutions. As a manager on the team, you will lead by example and help to mentor and guide peers in their career development with gracious leadership. 
About the Role:
<ul><li>Oversee delivery claim submissions and decisions to ensure we are maintaining an exceptional client experience while monitoring business decisions
</li><li>Explore opportunities to automate manual processes in tracking and monitoring cases
</li><li>Responsible for reports on delivery claims and incidents and implementing necessary changes and adjustments to protect the business.
</li><li>Support with manual order review and communicate on unusual shopping patterns and risk of fraud. Develop a strong understanding of the Riskified fraud tool and work closely with our order review and fraud team.
</li><li>Manage omnichannel order statuses and oversee weekly updates to our partner store teams to ensure that all orders are properly accounted for. Oversight and management of this area also includes regular reconciliation between systems and providing updates to our audit team.
</li><li>Attention to detail required for close management of our delivery incident system while also understanding and providing guidance on when an order requires an investigation or when our team should maintain policy standards.
</li><li>Understand all areas of the post-sale experience including after sales, returns, delivery claims, and incidents. Help the team execute reporting and analyzing the results of these areas to ensure service levels are maintained and that we continue to exceed client expectations.
</li>Additional responsibilities may arise due to the needs of our business quickly evolving and shifting 
<li>
</li></ul>Supervisory Responsibility:
Supervisory experience is required 
<ul><li>
</li></ul>Budget Responsibility:
YES 
<ul><li>
</li></ul>Decision Making Responsibility:
YES 
<ul><li>
</li></ul>About You:
<ul><li>BA or equivalent, preferred
</li><li>Weekend hours required throughout the year, as needed
</li><li>Minimum of 3-5 years in a similar role and environment, preferred
</li><li>Previous people management experience required
</li><li>Proficient in Microsoft Office Suite; Advanced Excel Training
</li><li>Adept at project management with strong ability to handle complex projects simultaneously
</li><li>Demonstrated ability to work cross-functionally
</li><li>Excellent written, verbal, and interpersonal skills
</li>Passion for gracious leadership and mentorship 
<li>
</li></ul>The range for this position is $88,746.00 - $99,839.00 annually. Actual rates are determined on the job, location, and individual experience. 
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations. 
Herm&egrave;s is proud to offer a variety of benefits to support the needs of our employees and their families, including:
<ul><li>Commission and bonus incentives based on sales performance
</li><li>Medical, Dental, Vision
</li><li>Life Insurance and Disability
</li><li>Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick &amp; safe time)
</li><li>Paid Parental leave and transition time
</li><li>401(k) and Roth Retirement plan with company matching and profit sharing
</li><li>Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
</li><li>Product discount and EAP resources
</li><li>Access to Calm App, Health Advocate, Family Building Support and more! 
</li></ul>Company Overview: 
 
Since 1837, Herm&egrave;s has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence, and the aesthetic of functionality define the singularity of Herm&egrave;s, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time. 
An independent, family-owned company, Herm&egrave;s is dedicated to keeping production in France through its 42 workshops, The Herm&egrave;s organization is also a truly global community with a network of 310 stores in 49 countries. Herm&egrave;s employs more than 15,000 people worldwide with over 6,000 of the workforce being Herm&egrave;s craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation. 
At Herm&egrave;s, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Herm&egrave;s&rsquo; success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Herm&egrave;s wish to leave a positive footprint on the world, a mission that&rsquo;s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films &ldquo;Footsteps Across the World&rdquo; available on our website. Link here. 
 
Our Commitment: 
 
Family is at the heart of Herm&egrave;s. At Herm&egrave;s of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Herm&egrave;s of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Herm&egrave;s of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners. 
At Herm&egrave;s of Paris, we are proud to be an equal opportunity workplace. It is the policy of Herm&egrave;s of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Herm&egrave;s of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws. 
We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address.</div>

eCommerce Manager Delivery Claims & Incidents

<div>
 The Team:
 
 
 The Accounting/Finance team is responsible for protecting the Company&rsquo;s financial assets, mitigating financial risks and reporting the financial position of the company to business stakeholders. The department is comprised of three main pillars:
 
 Financial Planning &amp; Analysis (FP&amp;A), Accounting &amp; Treasury.
 
 
 
 The Opportunity:
 
 
 As the Accounts Payable Coordinator, you will be responsible for full cycle AP processing. You will review &amp; process invoices, execute payment batch runs, and review travel &amp; entertainment expenses. You will act as a steward of the company in helping to carefully handle sensitive and confidential information. You will partner across the business to help educate colleagues on Accounts Payable procedures and financial systems.
 
 
 About the Role:
 
 
 <ul>
 <li>
 Process invoices via Coupa and VIM/SAP platforms, ensuring to follow AP procedures.
 </li>
 <li>
 Review purchase orders, invoices, and journal entries for accuracy and completeness. Mitigating exceptions and errors where necessary.
 </li>
 <li>
 Communicate &amp; follow up with business partners to obtain standard coding, invoice approvals, and purchase order receipts.
 </li>
 <li>
 Train business users on financial system navigation and the approval &amp; receipt process for goods &amp; services.
 </li>
 <li>
 Process travel expense submissions in Concur platform, maintaining contact with both business partners and Concur to resolve issues.
 </li>
 <li>
 Process 300+ freight invoices weekly, matching against bills of lading (BOL) to ensure accuracy.
 </li>
 <li>
 Reconcile monthly vendor statements for major freight carriers, resolving disputes to avoid service delays.
 </li>
 <li>
 Manage AP inbox and sort, filter, &amp; distribute physical mail.
 </li>
 <li>
 Assists with month end close activities by running and creating AP transactional summary reports.
 </li>
 <li>
 Maintain vendor records in SAP through updating address and banking instructions.
 </li>
 <li>
 Ad hoc project management as assigned.
 
 
 </li>
 </ul>
 Supervisory Responsibility:
 
 
 <ul>
 <li>
 No
 
 
 </li>
 </ul>
 Budget Responsibility:
 
 
 <ul>
 <li>
 No
 
 
 </li>
 </ul>
 About You:
 
 
 <ul>
 <li>
 Minimum of 5 years of related accounts payable experience.
 </li>
 <li>
 Knowledge of Coupa, VIM/SAP, Concur a plus.
 </li>
 <li>
 Experience with purchase orders and processing.
 </li>
 <li>
 Strong ethics, integrity, and credibility and high degree of confidentiality
 </li>
 <li>
 Ability to accurately enter data and make decisions based on supporting documents.
 </li>
 <li>
 Manage time effectively, good attention to detail, communication and organizational skills; ability to meet deadlines and sets priorities for specific assignments.
 </li>
 <li>
 Knowledge of accounts payable and general accounting; good analytical skills
 </li>
 <li>
 Curious and problem-solving mindset
 </li>
 <li>
 Degree in Accounting required.
 
 
 </li>
 </ul>
 The range for this position is $28.65 - $33.85 per hour. Actual rates are determined based on the job, location, and individual experience.
 
 
 
 Herm&egrave;s is proud to offer a variety of benefits to support the needs of our employees and their families, including:
 
 
 
 <ul>
 <li>
 Commission and bonus incentives based on sales performance
 </li>
 <li>
 Medical, Dental, Vision
 </li>
 <li>
 Life Insurance and Disability
 </li>
 <li>
 Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick &amp; safe time)
 </li>
 <li>
 Paid Parental leave and transition time
 </li>
 <li>
 401(k) and Roth Retirement plan with company matching and profit sharing
 </li>
 <li>
 Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
 </li>
 <li>
 Product discount and EAP resources
 </li>
 <li>
 Access to Calm App, Health Advocate, Family Building Support and more!
 
 
 </li>
 </ul>
 We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
 
 
 
 Company Overview:
 
 
 
 Since 1837, Herm&egrave;s has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Herm&egrave;s, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.
 
 
 An independent, family-owned company, Herm&egrave;s is dedicated to keeping production in France through its 42 workshops, The Herm&egrave;s organization is also a truly global community with a network of 310 stores in 49 countries. Herm&egrave;s employs more than 15,000 people worldwide with over 6,000 of the workforce being Herm&egrave;s craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.
 
 
 At Herm&egrave;s, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Herm&egrave;s&rsquo; success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Herm&egrave;s wish to leave a positive footprint on the world, a mission that&rsquo;s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films &ldquo;Footsteps Across the World&rdquo; available on our website. Link here.
 
 
 
 Our Commitment:
 
 
 
 Family is at the heart of Herm&egrave;s. At Herm&egrave;s of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Herm&egrave;s of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Herm&egrave;s of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.
 
 
 At Herm&egrave;s of Paris, we are proud to be an equal opportunity workplace. It is the policy of Herm&egrave;s of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Herm&egrave;s of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
 
 
 We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address.
 
 
 A creator, artisan and seller of high-quality objects since 1837, Herm&egrave;s is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Herm&egrave;s cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal m&eacute;tiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
</div>

Accounts Payable Coordinator

<div>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Call centre for Hermes stores in UAE, Kuwait, Bahrain and Doha.
 </li>
 <li>
 Cater to 100% of client queries through emails, phone and/or What&rsquo;s app (product information, product availability, order follow up, delivery, return procedure, claim, miscellaneous.)
 </li>
 <li>
 Being thorough on the information provided to the customers and redirect queries to the dedicated individuals if needed (store, management, After Sales)
 </li>
 <li>
 Ensure that all the requests are closed within the targeted time frame and with the highest quality of service.
 </li>
 <li>
 Follow up the returns, and once quality control is successful, proceed to the validation of the exchange or refund.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Possess good communication and greeting skills.
 </li>
 <li>
 Being punctual, flexible, hardworking, responsible and adaptable.
 </li>
 <li>
 Have a professional approach and a positive attitude.
 </li>
 <li>
 Being a team player.
 </li>
 <li>
 Able to solve problems and decision making.
 </li>
 <li>
 Familiarity with the products.
 
 
 </li>
 </ul>
 In alignment with the UAE Government's Emiratisation strategy, this opportunity is exclusively available to UAE Nationals holding a valid family book.
</div>

Customer Service Coordinator - UAE National

<div>
 The Team:
 
 
 The Human Resources team supports our employee population by providing the structure, care and development needed for individual employees to be successful in their own careers, which in turn contributes to the overall growth and success of the Company. The Human Resources department is organized in three strategic pillars:
 
 
 <ul>
 <li>
 Compensation and Benefits: payroll, health and welfare benefits, retirement plan services, and immigration.
 </li>
 <li>
 Human Resources Business Partners: performance management, employee relations, recruiting and retaining talent, coaching and counseling
 </li>
 <li>
 Talent Development: corporate social responsibility, Diversity, Inclusion &amp; Family, learning and leadership development, internal communications, and employee engagement
 
 
 </li>
 </ul>
 The Opportunity:
 
 
 As the Director, HR Business Partner for the West Region, you will serve as a key leader on the HR team and play a dual role: leading HR strategy and execution for the West Region (5 stores in California), while also managing and developing a direct report, the HR Business Partner supporting the Pacific West Region (6 stores across California, Colorado, Hawaii, and Washington state). This role requires a dynamic leader who can balance direct operational responsibilities with strategic leadership and mentorship.
 
 
 You will be responsible for driving regional HR initiatives, managing employee relations, talent acquisition, performance management, and organizational effectiveness efforts. This role requires a strong leadership presence, both in-person and virtually, and a deep understanding of California employment law and multi-unit retail environments. This position is located on site in our Beverly Hills Corporate Office.
 
 
 About the Role:
 
 
 <ul>
 <li>
 Strategic Leadership: Inform and drive the HR strategy for the West Region, aligning HR initiatives with business goals and regional priorities.
 </li>
 <li>
 People Management &amp; Development: Responsible for the management and development of the HRBP for the Pacific West Region.
 </li>
 <li>
 Regional Presence: Maintain a strong physical and virtual presence across store locations. Regularly attend regional and store-level meetings to stay informed and engaged.
 </li>
 <li>
 Employee Relations: Lead complex employee relations matters, investigations, and dispute resolution. Coach and empower store leadership to manage disciplinary actions consistently and fairly.
 </li>
 <li>
 Talent Acquisition &amp; Workforce Planning: Oversee full-cycle recruiting and headcount planning. Collaborate with Talent Development and Compensation teams to ensure strategic hiring and internal mobility.
 </li>
 <li>
 Performance Management: Lead the annual performance review process and new hire 30/60-day reviews. Design performance content aligned with company goals.
 </li>
 <li>
 HR Metrics &amp; Reporting: Analyze and report on recruiting effectiveness, retention, and other HR metrics. Provide insights to inform regional and company-wide decisions.
 </li>
 <li>
 Collaboration &amp; Special Projects: Partner with HRBP peers and cross-functional teams to implement new programs and initiatives. Support VP, HR and Regional VP with strategic projects to enhance employee experience.
 </li>
 <li>
 Training &amp; Development: Facilitate training programs in partnership with Talent Development, including compliance, leadership development, and onboarding.
 
 
 </li>
 </ul>
 Supervisory Responsibility:
 
 
 <ul>
 <li>
 YES - Responsible for the management and development of the HRBP for the Pacific West Region. Serves as a coach and mentor to HR team members and store leadership.
 
 
 </li>
 </ul>
 Budget Responsibility:
 
 
 <ul>
 <li>
 YES - Manages HR budget for recruiting, hiring, and internal compensation practices. Supports store management in payroll budgeting and cost control.
 
 
 </li>
 </ul>
 Decision Making Responsibility:
 
 
 <ul>
 <li>
 YES - Responsible for decisions related to recruitment, hiring, employee relations, and dispute resolution.
 
 
 </li>
 </ul>
 About You:
 
 
 <ul>
 <li>
 7+ years of progressive HR experience, including multi-unit leadership in high-volume, high-visibility environments.
 </li>
 <li>
 Proven experience managing and developing people or teams.
 </li>
 <li>
 Background in luxury retail or service-oriented organizations; direct retail store experience preferred.
 </li>
 <li>
 Expertise in employee relations, talent development, recruiting, and performance management.
 </li>
 <li>
 Strong interpersonal and communication skills; ability to influence, coach, and build trust across all levels.
 </li>
 <li>
 Deep understanding of HR policies, employment laws, and compliance requirements.
 </li>
 <li>
 Tech-savvy with proficiency in HRIS systems and Microsoft Office Suite.
 </li>
 <li>
 Demonstrated ability to manage multiple priorities in a fast-paced environment.
 </li>
 <li>
 Kind, effective leadership style with a focus on humility, compassion, and approachability.
 </li>
 <li>
 Travel required; twice annual visits to each boutique within the West Region and periodic travel to other supported regions.
 
 
 </li>
 </ul>
 The range for this position is $130,000.00 - $155,000.00 annually. Actual rates are determined on the job, location, and individual experience.
 
 
 We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
 
 
 
 Herm&egrave;s Benefits Overview:
 
 
 
 Herm&egrave;s is proud to offer a variety of benefits to support the needs of our employees and their families, including:
 
 
 <ul>
 <li>
 Commission and bonus incentives based on sales performance
 </li>
 <li>
 Medical, Dental, Vision
 </li>
 <li>
 Life Insurance and Disability
 </li>
 <li>
 Paid time off (18 DDO's, 12 company holidays, 2 wellbeing days, and sick &amp; safe time)
 </li>
 <li>
 Paid Parental Leave and Transition Time
 </li>
 <li>
 401(k) and Roth Retirement Plan with company matching and profit sharing
 </li>
 <li>
 Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
 </li>
 <li>
 Product discount and EAP resources
 </li>
 <li>
 Access to Calm App, Health Advocate, Family Building Support, and more!
 
 
 </li>
 </ul>
 
 Company Overview:
 
 
 
 Since 1837, Herm&egrave;s has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Herm&egrave;s, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.
 
 
 An independent, family-owned company, Herm&egrave;s is dedicated to keeping production in France through its 42 workshops, The Herm&egrave;s organization is also a truly global community with a network of 310 stores in 49 countries. Herm&egrave;s employs more than 15,000 people worldwide with over 6,000 of the workforce being Herm&egrave;s craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.
 
 
 At Herm&egrave;s, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Herm&egrave;s&rsquo; success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Herm&egrave;s wish to leave a positive footprint on the world, a mission that&rsquo;s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films &ldquo;Footsteps Across the World&rdquo; available on our website. Link here.
 
 
 
 Our Commitment:
 
 
 
 Family is at the heart of Herm&egrave;s. At Herm&egrave;s of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Herm&egrave;s of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Herm&egrave;s of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.
 
 
 At Herm&egrave;s of Paris, we are proud to be an equal opportunity workplace. It is the policy of Herm&egrave;s of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Herm&egrave;s of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
 
 
 We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address.
 
 
 A creator, artisan and seller of high-quality objects since 1837, Herm&egrave;s is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Herm&egrave;s cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal m&eacute;tiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
</div>

Director - Human Resources Business Partner, West Region

<div>
 The Team:
 
 
 The Human Resources team supports our employee population by providing the structure, care, and development needed for individual employees to be successful in their own careers, which in turn contributes to the overall growth and success of the Company. The Human Resources department is organized in three strategic pillars:
 
 
 <ul>
 <li>
 Compensation and Benefits: payroll, health and welfare benefits, retirement plan services, and immigration.
 </li>
 <li>
 Human Resources Business Partners: performance management, employee relations, recruiting and retaining talent, coaching and counseling.
 </li>
 <li>
 Talent Development: corporate social responsibility, Diversity, Inclusion &amp; Family, learning and leadership development, internal communications, and employee engagement.
 
 
 </li>
 </ul>
 The Opportunity:
 
 
 As the Senior HR Business Partner, you will contribute to the overall department strategy in a Generalist role capacity. You will be responsible for managing all aspects of the recruiting process, fostering, and maintaining employee relationships through coaching, advising, and negotiating in conflict situations, and assisting in organizational effectiveness efforts. You will deliver HR solutions in several key areas, including recruitment and hiring, internal mobility, employee relations, performance management, labor law compliance, HR operations, and skill development and training.
 
 
 As a strategic member of a cross functional Retail team, you will work closely with the store leadership teams and employees within the Southern Region, as well as partner with other members of the HR team, working collaboratively across all levels to assist in the implementation of people-related services, HR policies, practices, and procedures. The Senior HR Business Partner will support the Southern Region, which currently includes 9 store locations and approximately 200 retail employees. This position is located on site in either our New York City Corporate or Miami Office location.
 
 
 About the Role:
 
 
 <ul>
 <li>
 Serves as a strategic HR Business Partner for the Southern Region.
 </li>
 <li>
 Provides hands-on HR support by maintaining both a physical and virtual presence in boutiques and monitoring the morale and general atmosphere of region. Is a regular contributor to regional meetings, as well as management/staff meetings at the store level.
 </li>
 <li>
 Is aware of all business issues and priorities, and provides focused support, coaching, and guidance to management.
 </li>
 <li>
 Manages employee relations for the store locations and recommends appropriate employment action to maintain a productive, positive work environment. Empowers store management to manage employee
 </li>
 <li>
 disciplinary actions to ensure consistent, uniform, and fair application of company policies and procedures and governmental laws. With general supervision, conducts investigations, recommends solutions to issues, counsels&rsquo; employees, advises managers on discipline process and facilitates dispute resolution.
 </li>
 <li>
 Leads full cycle recruiting processes to meet the various staffing goals within multiple business units of the organization. Maintains accurate and organized documentation, digital filing and reporting on all candidates/applicant tracking initiatives. Ensures job descriptions are created, evaluated and current for all positions prior to recruitment/hire.
 </li>
 <li>
 Ensures all regular vacant positions are posted internally and externally, and provides analysis of recruiting processes, employee retention statistics, and other associated HR metrics.
 </li>
 <li>
 Responsible for HR headcount budget, new headcount requests, and maintenance of organizational charts for region.
 </li>
 <li>
 Conducts regular touch base meetings with store leaders to provide HR strategic workforce updates: reviewing store talent, succession planning, provide management team with coaching recommendations to optimize business performance.
 </li>
 <li>
 Works closely and collaboratively with HRBP team to support with implementing new programs and initiatives that impact employee engagement; supports with special projects, initiatives, and goals to enhance the overall employee experience.
 </li>
 <li>
 Responsible for the management of the company&rsquo;s annual performance review process and 30/60-day new hire review process. Creates and designs content of the performance reviews in alignment with goals of the company.
 </li>
 <li>
 Supports in the development and administration of all other projects, programs, procedures, and guidelines aimed at aligning the workforce with strategic goals of the department and company.
 
 
 </li>
 </ul>
 Supervisory Responsibility:
 
 
 <ul>
 <li>
 NO - This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions.
 
 
 </li>
 </ul>
 Budget Responsibility:
 
 
 <ul>
 <li>
 YES - Manages HR budget sheet with Compensation Manager for recruiting and hiring processes; assists retail management in monitoring payroll budget for location, controlling overtime and staying within budget for salary; creates and maintains budget for recruitment and associated systems.
 
 
 </li>
 </ul>
 Decision Making Responsibility:
 
 
 <ul>
 <li>
 YES - Recruitment and Hiring; Employee Relations / Dispute Resolution
 
 
 </li>
 </ul>
 About You:
 
 
 <ul>
 <li>
 At least 5 years of experience in a HR Business Partner role
 </li>
 <li>
 Proven HR leadership in multi-unit, high-volume, high-visibility environments
 </li>
 <li>
 Background in luxury retail or service-oriented organizations; direct store experience preferred
 </li>
 <li>
 Expertise in full recruitment lifecycle across all organizational levels
 </li>
 <li>
 Strong capabilities in employee relations, talent development, recruiting, and performance management
 </li>
 <li>
 Skilled in building lasting relationships and influencing across all levels of organization
 </li>
 <li>
 Solid knowledge of HR policies, employment laws, compliance, and reporting
 </li>
 <li>
 Excellent communication, public speaking, and interpersonal skills; adept at coaching and empowering others
 </li>
 <li>
 Proficient in HR technology and tools (Excel, PowerPoint, Word, HRIS) for data analysis and presentation
 </li>
 <li>
 Demonstrated judgment, critical thinking, and ability to manage multiple priorities under deadlines
 </li>
 <li>
 Highly organized, detail-oriented, self-motivated; effective in both independent and team settings
 </li>
 <li>
 Business acumen with operational strength
 </li>
 <li>
 Kind yet effective leadership marked by humility and compassion
 </li>
 <li>
 Comfortable in fast-paced environments with strong prioritization skills
 </li>
 <li>
 Bachelor&rsquo;s degree preferred
 </li>
 <li>
 Travel for boutique visits required two times per year
 
 
 </li>
 </ul>
 The range for this position is $120,000.00 - $135,000.00 annually. Actual rates are determined on the job, location, and individual experience.
 
 
 We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
 
 
 
 Herm&egrave;s Benefits Overview:
 
 
 
 Herm&egrave;s is proud to offer a variety of benefits to support the needs of our employees and their families, including:
 
 
 <ul>
 <li>
 Commission and bonus incentives based on sales performance
 </li>
 <li>
 Medical, Dental, Vision,
 </li>
 <li>
 Life Insurance and Disability
 </li>
 <li>
 Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick &amp; safe time)
 </li>
 <li>
 Paid Parental leave and transition time
 </li>
 <li>
 401(k) and Roth Retirement plan with company matching and profit sharing
 </li>
 <li>
 Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
 </li>
 <li>
 Product discount and EAP resources
 </li>
 <li>
 Access to Calm App, Health Advocate, Family Building Support and more!
 
 
 </li>
 </ul>
 
 Company Overview:
 
 
 
 Since 1837, Herm&egrave;s has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Herm&egrave;s, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.
 
 
 An independent, family-owned company, Herm&egrave;s is dedicated to keeping production in France through its 42 workshops, The Herm&egrave;s organization is also a truly global community with a network of 310 stores in 49 countries. Herm&egrave;s employs more than 15,000 people worldwide with over 6,000 of the workforce being Herm&egrave;s craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.
 
 
 At Herm&egrave;s, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Herm&egrave;s&rsquo; success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Herm&egrave;s wish to leave a positive footprint on the world, a mission that&rsquo;s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films &ldquo;Footsteps Across the World&rdquo; available on our website. Link here.
 
 
 
 Our Commitment:
 
 
 
 Family is at the heart of Herm&egrave;s. At Herm&egrave;s of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Herm&egrave;s of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Herm&egrave;s of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.
 
 
 At Herm&egrave;s of Paris, we are proud to be an equal opportunity workplace. It is the policy of Herm&egrave;s of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Herm&egrave;s of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
 
 
 We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address.
 
 
 A creator, artisan and seller of high-quality objects since 1837, Herm&egrave;s is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Herm&egrave;s cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal m&eacute;tiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
</div>

Retail Store Planner - Abu Dhabi

Join Hermès and explore 14   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.