Qureos Mentor

Hermès

Hermès | 2 311 080 abonnés sur LinkedIn. Partager une aventure collective | Créateur, artisan et marchand d’objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie plus de 26 000 collaborateurs dans le monde. Animé par un esprit d’entreprendre continu et une exigence constante, Hermès cultive la liberté et l’autonomie de chacun grâce à un management responsable. L’entreprise perpétue la transmission de savoir-faire d’exception par un ancrage territorial fort dans le respect des hommes et de la nature – source de matières d’exception.

<div>
 
 TITLE: RETAIL STORE PLANNER
 
 
 
 
 REPORTING LINE:
 
 Store Director
 
 
 
 OVERALL MISSION:
 
 
 
 The Retail Store Planner contributes as directly as possible to the business of the store and to the quality of service to customers by ensuring an optimal management of the store stocks and flows.
 
 
 His/her goal is to get the right product at the right moment in store to improve and sustain sales.
 
 
 She/he oversees the replenishment plan and the replenishment strategy of her/his store.
 
 
 She/he will occupy a key position between store team (sales &amp; stock team), logistic team (LDC, Central warehouse, Operations) and subsidiary retail merchandising &amp; planning teams.
 
 
 She/he will implement and follow closely KPIs related to her/his activity.
 
 
 
 MAIN MISSIONS
 
 
 
 <ul>
 <li>
 Stock Quality &amp; stock month coverage responsibility
 </li>
 </ul>
 <ul>
 <li>
 Stock quality &amp; Sales follow up:
 </li>
 <ul>
 <li>
 Analyze, identify and closely follow up the key selling items by M&eacute;tier at different levels: SKUs, model, category and implement relevant KPI (MOS, Sell trough)
 </li>
 <li>
 Arrange weekly meetings with In-store Sales floor manager to align on the product offer in store
 </li>
 <li>
 Apply the product strategy defined with Store team &amp; Retail Merchandising
 </li>
 <li>
 Proactively advise and promote slow moving items to the Sales team
 </li>
 <li>
 Proactively monitor and flag product shortage or risk of shortage and propose alternatives
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Stock month coverage:
 </li>
 <ul>
 <li>
 Define, follow, and optimize the right stock coverage for the store to ensure the realization of the store&rsquo;s sales target and align the guidelines from the subsidiary retail merchandising team
 </li>
 </ul>
 <li>
 Implement relevant KPIs:
 </li>
 <ul>
 <li>
 MOS, Sell trough, Stock ageing and ensuring rotation of products from remote warehouse
 </li>
 <li>
 Share weekly KPIs and strategy with the store manager
 </li>
 <li>
 In-store space capacity monitoring:
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Storage capacity:
 </li>
 <ul>
 <li>
 Monitor closely the storage capacity to avoid saturation of the in-store stockroom and to enhance the store sales strategy (by available stockrooms and by m&eacute;tiers)
 </li>
 <li>
 Help to organize the store stockrooms (front &amp; back &amp; remote) based on the product offer strategy defined by the Floor Manager
 </li>
 <li>
 Product Call Strategy
 
 
 </li>
 </ul>
 </ul>
 <li>
 Where (and when) applicable
 </li>
 <ul>
 <li>
 Min / Max settings CEGID/COCKPIT: Implement with in-store floor managers the min / max CEGID/COCKPIT settings with the store remote stockroom, based on the product offer, the sales strategy and the storage capacity. Follow up and revise them on regular basis
 </li>
 <li>
 Special events: Anticipate and adapt the product call based on peak seasons (Fashion weeks, Year-end celebrations), store commercial events (Trunk shows and M&eacute;tiers Discoveries), new products&rsquo; launches, and support phase out process, in collaboration with the Merchandising team
 </li>
 <li>
 Follow up with LDC your product call and control your replenishment plan vs reality: strong communication to share priorities &amp; needs
 </li>
 <li>
 Relations with other Group actors
 </li>
 <li>
 Work closely with Store management team to reach KPIs
 </li>
 <li>
 Collaborate closely with local Logistic team &amp; Operations team
 </li>
 <li>
 Collaborate closely with RM teams (RM &amp; Planning): alert for stock shortage and request of stock rebalancing
 
 
 </li>
 </ul>
 
 MEASURES OF SUCCESS
 
 
 
 <ul>
 <li>
 Optimum stock levels across all metiers in store
 </li>
 <li>
 Efficient rotation of stock to maximum sell through rates
 </li>
 <li>
 Achievement of the monthly/annual sales budget
 </li>
 <li>
 Increased product awareness of the store team
 </li>
 <li>
 Strong collaboration levels with all stores and corporate actors
 </li>
 <li>
 Build store partnership and community with the HQ Planning team
 
 
 </li>
 </ul>
 
 PROFILE
 
 
 
 <ul>
 <li>
 At least 2 years&rsquo; experience in Retail back office or Planning/Supply Chain
 </li>
 <li>
 Good understanding of supply chain basic concepts
 </li>
 <li>
 Good knowledge of forecasts methodologies and tools
 </li>
 <li>
 Excellent behavioral and communication skills, leadership, ability to work with sales teams and liaise with corporate teams
 </li>
 <li>
 Very organized, rigorous, and reliable
 </li>
 <li>
 Excellent analytical skills
 </li>
 <li>
 Business and service-oriented, proactive to propose improvements and support other team members.
 </li>
 <li>
 Proficient with Excel (PIVOT, Xlookup functions), Word, Power point
 
 
 </li>
 </ul>
 A creator, artisan and seller of high-quality objects since 1837, Herm&egrave;s is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Herm&egrave;s cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal m&eacute;tiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
</div>

Retail Store Planner - Mall of the Emirates

<div>
 
 Job Title: D
 
 
 ata analyst
 
 
 
 
 REPORTS TO: SENIOR RETAIL EXCELLENCE MANAGER
 
 
 
 
 Location: DUBAI
 
 
 
 
 Organisation unit: Hermes middle east
 
 
 
 
 GENERAL MISSION
 
 
 
 Herm&egrave;s is looking for a Data Analyst to strengthen its understanding of both clients and business dynamics across our 6 stores in the Middle East region. The role combines customer‑centric analyses with deep business performance insights to support teams in elevating service, client experience, and retail excellence. By ensuring high data quality and transforming complex information into actionable recommendations, the Data Analyst will help the Maison make informed decisions that advance both customer knowledge and operational performance.
 
 
 
 Responsibilities
 
 
 
 
 Dashboards creation &amp; maintaining
 
 
 
 <ul>
 <li>
 Design and produce dashboards/reports to provide in-depth analysis of business performance and clients&rsquo; behaviour (e.g. client journey, spending patterns)
 </li>
 <li>
 Collaborate with Group and Europe Data Analytics Team to enrich the current dashboards with more insights
 </li>
 <li>
 Ensure the accuracy, consistency, and reliability of data presented in all dashboards and reports, implementing robust data validation processes.
 </li>
 <li>
 Proactively gather and translate evolving business requirements from various stakeholders into actionable specifications for new dashboard development and enhancements
 
 
 </li>
 </ul>
 
 CUSTOMER DATA QUALITY
 
 
 
 <ul>
 <li>
 Improve the customer database quality and animate the retail teams to share best practices in Customer data capture
 </li>
 <li>
 Ensure regular monitoring of the customer database by developing dedicated analyses and Reports
 </li>
 <li>
 Support and deploy Group projects locally, adapting to specific market needs
 </li>
 <li>
 Develop assets to train sales teams on customer data management
 
 
 </li>
 </ul>
 
 Customer Knowledge
 
 
 
 <ul>
 <li>
 Be responsible of customer knowledge for the subsidiary by sharing retail and customer orientated insights
 </li>
 <li>
 Analyse customer patterns and retail performances to support strategic decisions
 </li>
 <li>
 Proactively monitor and identify emerging client behaviors, market trends, and competitive landscapes to anticipate future opportunities and challenges
 </li>
 <li>
 Support customer targeting initiatives with CRM analyses and provide detailed customer profile analyses
 </li>
 <li>
 Accompany group analytics initiatives, such as customer segmentation, and animate them across the subsidiary
 </li>
 <li>
 Perform ad-hoc analysis to answer specific business questions or deepen understanding of behavior or trends that are not available in existing automated dashboards
 
 
 </li>
 </ul>
 
 Retail excellence &amp; Business performance
 
 
 
 <ul>
 <li>
 Analyse on a regular basis (e.g. weekly, monthly) the retail performance and key KPIs (e.g. sales, sales per metiers, traffic, conversion rate, UPT, average basket)
 </li>
 <li>
 Propose recommendations and build action plans
 </li>
 <li>
 Ensure harmonization and alignment of performance indicators across teams and stores, aligned with the Group
 </li>
 <li>
 Contribute to the preparation of business reviews, strategic committees, and management presentations, providing clear and data-backed narratives
 
 
 </li>
 </ul>
 
 Experience &amp; Requirements
 
 
 
 <ul>
 <li>
 Master's degree (Bac +5) in Engineering or in Science / Data Analysis / Computer Science, and a minimum of 3 to 5 years&rsquo; experience in a similar role
 </li>
 <li>
 Confirmed background in statistical methodologies and social behaviour analysis
 </li>
 <li>
 Proficiency in programming languages (SQL, Python, etc.) and BI and visualization tools (Power BI and/or Cognos IBM)
 </li>
 <li>
 Proficient in data analysis and reporting
 </li>
 <li>
 Ability to analyse and synthesize
 </li>
 <li>
 Customer and business orientated mindset
 </li>
 <li>
 Curiosity and adaptability
 </li>
 <li>
 Discretion and confidentiality
 </li>
 <li>
 Team spirit
 </li>
 <li>
 Fluent preferably in multiple languages with spoken and written English mandatory. Arabic &amp; French are a plus.
 </li>
 </ul>
</div>

Retail Data Analyst

<div>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Call centre for Hermes stores in UAE, Kuwait, Bahrain and Doha.
 </li>
 <li>
 Cater to 100% of client queries through emails, phone and/or What&rsquo;s app (product information, product availability, order follow up, delivery, return procedure, claim, miscellaneous.)
 </li>
 <li>
 Being thorough on the information provided to the customers and redirect queries to the dedicated individuals if needed (store, management, After Sales)
 </li>
 <li>
 Ensure that all the requests are closed within the targeted time frame and with the highest quality of service.
 </li>
 <li>
 Follow up the returns, and once quality control is successful, proceed to the validation of the exchange or refund.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Possess good communication and greeting skills.
 </li>
 <li>
 Being punctual, flexible, hardworking, responsible and adaptable.
 </li>
 <li>
 Have a professional approach and a positive attitude.
 </li>
 <li>
 Being a team player.
 </li>
 <li>
 Able to solve problems and decision making.
 </li>
 <li>
 Familiarity with the products.
 
 
 </li>
 </ul>
 In alignment with the UAE Government's Emiratisation strategy, this opportunity is exclusively available to UAE Nationals holding a valid family book.
</div>

Customer Service Coordinator - UAE National

<div>
 
 TITLE: RETAIL STORE PLANNER
 
 
 
 
 REPORTING LINE:
 
 Store Director
 
 
 
 OVERALL MISSION:
 
 
 
 The Retail Store Planner contributes as directly as possible to the business of the store and to the quality of service to customers by ensuring an optimal management of the store stocks and flows.
 
 
 His/her goal is to get the right product at the right moment in store to improve and sustain sales.
 
 
 She/he oversees the replenishment plan and the replenishment strategy of her/his store.
 
 
 She/he will occupy a key position between store team (sales &amp; stock team), logistic team (LDC, Central warehouse, Operations) and subsidiary retail merchandising &amp; planning teams.
 
 
 She/he will implement and follow closely KPIs related to her/his activity.
 
 
 
 MAIN MISSIONS
 
 
 
 <ul>
 <li>
 Stock Quality &amp; stock month coverage responsibility
 </li>
 </ul>
 <ul>
 <li>
 Stock quality &amp; Sales follow up:
 </li>
 <ul>
 <li>
 Analyze, identify and closely follow up the key selling items by M&eacute;tier at different levels: SKUs, model, category and implement relevant KPI (MOS, Sell trough)
 </li>
 <li>
 Arrange weekly meetings with In-store Sales floor manager to align on the product offer in store
 </li>
 <li>
 Apply the product strategy defined with Store team &amp; Retail Merchandising
 </li>
 <li>
 Proactively advise and promote slow moving items to the Sales team
 </li>
 <li>
 Proactively monitor and flag product shortage or risk of shortage and propose alternatives
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Stock month coverage:
 </li>
 <ul>
 <li>
 Define, follow, and optimize the right stock coverage for the store to ensure the realization of the store&rsquo;s sales target and align the guidelines from the subsidiary retail merchandising team
 </li>
 </ul>
 <li>
 Implement relevant KPIs:
 </li>
 <ul>
 <li>
 MOS, Sell trough, Stock ageing and ensuring rotation of products from remote warehouse
 </li>
 <li>
 Share weekly KPIs and strategy with the store manager
 
 </li>
 </ul>
 </ul>
 
 In-store space capacity monitoring:
 
 
 
 <ul>
 <li>
 Storage capacity:
 </li>
 <ul>
 <li>
 Monitor closely the storage capacity to avoid saturation of the in-store stockroom and to enhance the store sales strategy (by available stockrooms and by m&eacute;tiers)
 </li>
 <li>
 Help to organize the store stockrooms (front &amp; back &amp; remote) based on the product offer strategy defined by the Floor Manager
 
 </li>
 </ul>
 </ul>
 
 Product Call Strategy
 
 
 
 <li>
 Where (and when) applicable
 </li>
 <ul>
 <li>
 Min / Max settings CEGID/COCKPIT: Implement with in-store floor managers the min / max CEGID/COCKPIT settings with the store remote stockroom, based on the product offer, the sales strategy and the storage capacity. Follow up and revise them on regular basis
 </li>
 <li>
 Special events: Anticipate and adapt the product call based on peak seasons (Fashion weeks, Year-end celebrations), store commercial events (Trunk shows and M&eacute;tiers Discoveries), new products&rsquo; launches, and support phase out process, in collaboration with the Merchandising team
 </li>
 <li>
 Follow up with LDC your product call and control your replenishment plan vs reality: strong communication to share priorities &amp; needs
 
 
 </li>
 </ul>
 
 Relations With Other Group Actors
 
 
 
 <ul>
 <li>
 Work closely with Store management team to reach KPIs
 </li>
 <li>
 Collaborate closely with local Logistic team &amp; Operations team
 </li>
 <li>
 Collaborate closely with RM teams (RM &amp; Planning): alert for stock shortage and request of stock rebalancing
 
 
 </li>
 </ul>
 
 MEASURES OF SUCCESS
 
 
 
 <ul>
 <li>
 Optimum stock levels across all metiers in store
 </li>
 <li>
 Efficient rotation of stock to maximum sell through rates
 </li>
 <li>
 Achievement of the monthly/annual sales budget
 </li>
 <li>
 Increased product awareness of the store team
 </li>
 <li>
 Strong collaboration levels with all stores and corporate actors
 </li>
 <li>
 Build store partnership and community with the HQ Planning team
 
 
 </li>
 </ul>
 
 PROFILE
 
 
 
 <ul>
 <li>
 At least 2 years&rsquo; experience in Retail back office or Planning/Supply Chain
 </li>
 <li>
 Good understanding of supply chain basic concepts
 </li>
 <li>
 Good knowledge of forecasts methodologies and tools
 </li>
 <li>
 Excellent behavioral and communication skills, leadership, ability to work with sales teams and liaise with corporate teams
 </li>
 <li>
 Very organized, rigorous, and reliable
 </li>
 <li>
 Excellent analytical skills
 </li>
 <li>
 Business and service-oriented, proactive to propose improvements and support other team members.
 </li>
 <li>
 Proficient with Excel (PIVOT, Xlookup functions), Word, Power point
 </li>
 </ul>
</div>

Retail Store Planner - Abu Dhabi

<div>
 
 Our M&eacute;tier:
 
 the creation, production and distribution of Perfumes, associated scented products, and Beauty products.
 
 
 More than 500 employees work at our various sites in France (including Paris and the industrial site of Le Vaudreuil) and abroad.
 
 
 Our Perfumes and Beauty distribution extends to more than 14,000 points of sale throughout the world, including 450 Herm&egrave;s stores and Herm&egrave;s Fragrance and Beauty Personalized spaces at retailers.
 
 
 Our ambitious growth strategy features the development of new territories, rationalization of expenses and the implementation of new distribution models and new industrial methods.
 
 
 The Headquarters of Hermes Perfumes and Beauty (CNP) in Paris employs more than 180 employees (including regional managers and the sales teams of the personalized spaces): collection development, communication, international management and operational development, visual merchandising, merchandising, sales drive, international training, operations, e-commerce, finance, IT, HR, etc.
 
 
 Currently, approximately 100 employees work in our international Business Units based in: Hong Kong, Shanghai, Dubai, Miami, Toronto, Belgium, the Netherlands, Spain, Germany and United Kingdom.
 
 
 
 Location: Miami, USA, Herm&egrave;s Perfume &amp; Beauty office
 
 
 
 You will be part of Herm&egrave;s Parfums Americas team, based in Miami, reporting to the Marketing Director and collaborating with the entire team.
 
 
 Miami office subsidiary markets are the Travel Retail Americas, the US, South and Central Americas Local markets and Caribbean.
 
 
 In this context, your mission will be to support the marketing department in all marketing activities in the development and the implementation of short and long-term marketing strategies and animations in Travel Retail Americas as well as the South and Central Americas Local Markets and Caribbean.
 
 
 
 GENERAL MISION
 
 
 
 Support the development and execution of the regional marketing strategy alongside the Marketing Director.
 
 
 <ul>
 <li>
 Execute the annual marketing plan in partnership with local distributors, retailers, and Herm&egrave;s Stores teams to ensure excellence in brand visibility and commercial performance.
 </li>
 <li>
 Monitor, analyze, and report on the effectiveness of launches, activations, and animations through comprehensive 360&deg; performance reports across key markets and operators.
 </li>
 <li>
 Develop and implement measurable initiatives to increase brand awareness, client engagement, and business performance in strategic markets.
 </li>
 <li>
 Ensure the consistent implementation of the Visual Merchandising strategy across the region.
 </li>
 <li>
 Build annual forecasts for novelties and product launches in collaboration with the Marketing Director, Commercial, and Operations teams.
 </li>
 <li>
 Analyze market trends, competitor activities, and consumer insights to identify growth opportunities and support strategic decision-making.
 </li>
 <li>
 Define and manage the annual pricing strategy across the region
 
 
 </li>
 </ul>
 
 VISUAL MERCHANDISING:
 
 
 
 <ul>
 <li>
 Ensure the consistent implementation and execution of the regional Visual Merchandising strategy across all points of sale, in alignment with global brand guidelines.
 </li>
 <li>
 Provide distributors, retailers, and Herm&egrave;s Stores teams with all necessary merchandising guidelines, tools, and assets to maintain best-in-class brand presentation.
 </li>
 <li>
 Oversee the flawless execution of in-store visual merchandising elements, including visuals, collateral, animations, and planograms.
 </li>
 <li>
 Develop customized planograms and merchandising solutions for key doors and strategic retail partners.
 </li>
 <li>
 Maintain and continuously update the regional visual merchandising database and reporting tools.
 </li>
 <li>
 Collaborate with local suppliers and vendors on the development and production of merchandising materials when required.
 </li>
 <li>
 Monitor merchandising compliance and execution quality across the region to ensure a premium and consistent client experience.
 
 
 </li>
 </ul>
 
 TRADE MARKETING (IN-STORE &amp; DIGITAL)
 
 
 
 <ul>
 <li>
 Execute and monitor the regional trade marketing plan across all channels in alignment with global brand objectives and commercial priorities.
 </li>
 <li>
 Coordinate the implementation of trade marketing activations with distributors and retail partners while ensuring compliance with approved budgets.
 </li>
 <li>
 Collaborate closely with Training and Commercial teams to elevate the client experience and drive retail excellence across key doors.
 </li>
 <li>
 Develop and execute client-centric activations, animations, and VIC events in strategic markets to strengthen brand desirability and engagement.
 </li>
 <li>
 Prepare creative briefs and coordinate with external vendors and agencies in line with brand and visual merchandising guidelines.
 </li>
 <li>
 Manage relationships with regional vendors and suppliers to ensure high-quality execution and timely delivery of marketing materials and activations.
 </li>
 <li>
 Monitor, analyze, and report on the performance of launches, events, and trade marketing activations through qualitative and quantitative KPIs, including actionable recommendations for optimization.
 </li>
 <li>
 Support the amplification of key launches and activations across digital and social media channels in collaboration with local partners and internal stakeholders.
 </li>
 <li>
 Analyze the catalogue performances and make recommendations.
 
 
 </li>
 </ul>
 
 MARKETING BUDGET
 
 
 
 <ul>
 <li>
 Lead the preparation and consolidation of the annual regional marketing budget in alignment with strategic priorities and business objectives.
 </li>
 <li>
 Monitor and track marketing investments of your region across activations, launches, and visual merchandising to ensure optimal allocation and adherence to global guidelines.
 </li>
 <li>
 Analyze marketing spend performance and provide recommendations to optimize ROI and improve the efficiency of regional investments.
 </li>
 <li>
 Ensure accurate recording, follow-up, and reporting of all marketing expenses related to your region, using internal financial tools (MEO).
 </li>
 <li>
 Collaborate with Marketing, Commercial, and Operations teams to align budget allocation with commercial priorities and key market opportunities.
 
 
 </li>
 </ul>
 
 FORECASTING
 
 
 
 <ul>
 <li>
 Partner with the Marketing Director and cross‑functional teams (Commercial and Operations) to establish annual forecasts for novelties and product launches within your region.
 
 
 </li>
 </ul>
 
 PRICES
 
 
 
 <ul>
 <li>
 Define and manage the annual pricing positioning strategy across the region to ensure competitiveness, profitability, and brand consistency.
 
 
 </li>
 </ul>
 
 MARKETING PRESENTATIONS
 
 
 
 <ul>
 <li>
 Assist in the preparation of materials and presentation of large meetings and retailers meetings.
 
 
 </li>
 </ul>
 
 EVENTS
 
 
 
 <ul>
 <li>
 Organization of PR events and launch presentations to the press and influencers in major countries
 </li>
 <li>
 Organization of special regional events and meetings (Beauty Advisers Seminar, Regional Meeting and Team Buildings).
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s in Business or marketing, MBA is a plus
 </li>
 <li>
 Minimum 3-5 years&rsquo; experience working in a marketing role in luxury, Perfumes and Cosmetics Industry. With a demonstrable understanding of the retail landscape in the Americas and ability to deliver core marketing services.
 </li>
 <li>
 Highly analytical, proactive, and detail-oriented profile with strong multitasking and project management abilities.
 </li>
 <li>
 Collaborative team player with strong problem-solving skills.
 </li>
 <li>
 Strong understanding of the luxury industry, client experience standards, and high-net-worth consumer expectations.
 </li>
 <li>
 Strong organizational skills, with experience delivering work within deadlines and agreed budgets.
 </li>
 <li>
 Exceptional communication and interpersonal skills, able to develop strong working relationships with the local team, our clients and our remote based colleagues.
 </li>
 <li>
 Strong understanding of social media, digital marketing, and evolving luxury consumer engagement trends.
 </li>
 <li>
 Fluent English and Spanish required; French is a plus.
 
 
 </li>
 </ul>
 The range for this position is $77,653.00 - $88,756.00 annual salary. Actual rates are determined based on the job, location, and individual experience.
 
 
 We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
 
 
 
 Company Overview:
 
 
 
 Since 1837, Herm&egrave;s has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Herm&egrave;s, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.
 
 
 An independent, family-owned company, Herm&egrave;s is dedicated to keeping production in France through its 42 workshops, The Herm&egrave;s organization is also a truly global community with a network of 310 stores in 49 countries. Herm&egrave;s employs more than 15,000 people worldwide with over 6,000 of the workforce being Herm&egrave;s craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.
 
 
 At Herm&egrave;s, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Herm&egrave;s&rsquo; success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Herm&egrave;s wish to leave a positive footprint on the world, a mission that&rsquo;s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films &ldquo;Footsteps Across the World&rdquo; available on our website. Link here.
 
 
 
 Our Commitment:
 
 
 
 Family is at the heart of Herm&egrave;s. At Herm&egrave;s of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Herm&egrave;s of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Herm&egrave;s of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.
 
 
 At Herm&egrave;s of Paris, we are proud to be an equal opportunity workplace. It is the policy of Herm&egrave;s of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Herm&egrave;s of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
 
 
 We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at privacy.us@hermes.com. Please do not submit resumes or applications to this email address.
 
 
 A creator, artisan and seller of high-quality objects since 1837, Herm&egrave;s is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Herm&egrave;s cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal m&eacute;tiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
</div>

Marketing Executive - Miami - Hermès Perfume & Beauty

<div>The Team:
The Herm&egrave;s Maison Madison Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the After Sales Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment. 
The Opportunity:
The After Sales Service Supervisor within the After Sales Service Department is responsible for receiving and overseeing Herm&egrave;s customer-owned merchandise (COM) across all m&eacute;tiers. In this role, you will provide exceptional after sales service by analyzing products, identifying the repair need and possibilities, and orchestrating all elements related to the after sales process, including the appropriate repair process, lead times, cost associated, tracking, follow up with craft shops and m&eacute;tiers in Paris, vendors, and clients, and closure of final delivery of repairs. This role will serve to consistently provide a high level of service to the client and streamline processes, acting as liaison between client, Craftspeople, vendors, and Paris After Sales.
All other duties as assigned by the supervisor. 
About the Role:
<ul><li>Taking in repairs and identifying what repairs need to and can be done to the item within Herm&egrave;s group guidelines
</li><li>Work with clients one-on-one to identify what repairs need to and can be done to the item. Explain the process, timeline, costs, and review of the overall condition of item with the client at drop off
</li><li>Proper and clear completion of COM repair form including contact information, pricing, repair lead time, process and pick up procedures are all properly explained and noted
</li><li>Consistent follow up with clients on status of their repairs, throughout the repair process. Follow up includes email or phone based on client&rsquo;s preference
</li><li>Answer phone and email requests from clients in a timely manner, ensuring the highest level of client service is provided in each interaction
</li><li>Properly log and process repairs with information from COM forms and photographs of products using the existing Excel and After Sales Service systems where applicable
</li><li>Examine product and ensure that repair was properly completed, and that product is clean and presentable for return to client
</li><li>Process repair transactions at POS to collect client payment and liaison with back of house team if the process is not followed
</li><li>Follow up with client post-repair pick up to ensure client satisfaction
</li><li>Adheres to company compliance and security procedures throughout the After Sales process
</li><li>Partner with sales team to direct clients to After Sales area and ensure proper procedures are respected
</li><li>Consistent participation in product training to enhance product knowledge including morning meetings, Paris trainings, and tools within Porte
</li><li>Shipping via FedEx and messenger service to clients and local vendors. Packing COM according to company standards and product requirements. Prepare packing list for items to be sent to the Distribution Service Center or other Boutique locations
</li><li>Communicate any quality issues or repeatedly received products for repair with After Sales Service Manager for Herm&egrave;s
</li>Provide coverage in Boutique location if scheduled primarily in workshop, as applicable 
<li>
</li></ul>Supervisory Responsibility:
<ul><li>No 
</li></ul>Budget Responsibility:
No 
<ul><li>
</li></ul>Decision Making Responsibility:
<ul><li>YES - Ability to identify when to refuse a repair due to condition, extensive wear and tear, or potential counterfeit merchandise. Communicate to management team as needed on challenging or difficult circumstances. 
</li></ul>About You:
<ul><li>1-3+ years of related experience in after sales, in a luxury, manufacturing, or technical product environment preferred
</li><li>Keen interest in product and quality
</li><li>Strong computer skills including proficiency in Microsoft Office
</li><li>Flexibility and adaptability
</li><li>Client Service experience
</li><li>Excellent communication skills, both written and verbal
</li><li>Ability to handle difficult situations with grace, composure, diplomacy, tact, and discretion
</li><li>Accuracy and attention to details
</li><li>Knowledge of French language a plus, but not required
</li>Ability to lift between 0-25 lbs. without assistance 
<li>
</li></ul>The hourly range for this position is $24.67 to $27.01. Actual rates are determined based on the job, location, and individual experience. 
 
We are looking for a candidate who has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations. 
Herm&egrave;s is proud to offer a variety of benefits to support the needs of our employees and their families, including:
<ul><li>Commission and bonus incentives based on sales performance
</li><li>Medical, Dental, Vision
</li><li>Life Insurance and Disability
</li><li>Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick &amp; safe time)
</li><li>Paid Parental leave and transition time
</li><li>401(k) and Roth Retirement plan with company matching and profit sharing
</li><li>Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
</li><li>Product discount and EAP resources
</li>Access to Calm App, Health Advocate, Family Building Support and more! 
<li>
</li></ul>Company Overview
 
Since 1837, Herm&egrave;s has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence, and the aesthetic of functionality define the singularity of Herm&egrave;s, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time. 
An independent, family-owned company, Herm&egrave;s is dedicated to keeping production in France through its 42 workshops, The Herm&egrave;s organization is also a truly global community with a network of 310 stores in 49 countries. Herm&egrave;s employs more than 15,000 people worldwide with over 6,000 of the workforce being Herm&egrave;s craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation. 
At Herm&egrave;s, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Herm&egrave;s&rsquo; success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Herm&egrave;s wish to leave a positive footprint on the world, a mission that&rsquo;s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films &ldquo;Footsteps Across the World&rdquo; available on our website. Link here. 
 
Our Commitment
 
Family is at the heart of Herm&egrave;s. At Herm&egrave;s of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Herm&egrave;s of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Herm&egrave;s of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners. 
At Herm&egrave;s of Paris, we are proud to be an equal opportunity workplace. It is the policy of Herm&egrave;s of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Herm&egrave;s of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws. 
We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address.</div>

After Sales Service Supervisor, Maison Madison

<div>
 
 Title
 
 : After-Sales Executive
 
 
 
 Position
 
 : Within the general organization of the Brand, the job holder reports to the Customer Service Manager.
 
 
 
 Responsibilities
 
 : The After-Sales coordinator responsibilities include:
 
 
 This position focuses on commercial and technical duties and responsibilities, in combination with administrative tasks. Communicating enthusiasm for the Brand products and for their intrinsic value.
 
 
 
 Customer Service :
 
 
 
 <ul>
 <li>
 To welcome the customer with a smile, to make eye contact, and to try to acknowledge him/her as soon as he/she has entered the store in such a way as to make him/her feel that his/her presence has been noticedand is welcome.
 </li>
 <li>
 To make the customer feel comfortable by initiating a conversation that allows him/her to express the reasons for his/her visit to the store.
 </li>
 <li>
 Redirects customer to the relevant department when needed (i.e. After Sales, exchanges and return)
 </li>
 <li>
 Communicates with the Sales team to ensure a smooth and elegant handover of the customer to the nearest Sales Advisor/cashier available.
 </li>
 <li>
 To thank the customer for his/her visit in a natural and sincere manner.
 
 
 </li>
 </ul>
 
 After
 
 
 -Sales
 
 
 responsibilities
 
 
 
 <ul>
 <li>
 Responsible for the SAV day to day activities.
 </li>
 <li>
 Responsible for the documentation and for the information flow from and to the SAV department.
 </li>
 <li>
 Maintain a good working relationship with external and internal repairers: craftsman/ watchmaker/ cobbler and alterations workroom/ support sales team.
 </li>
 <li>
 Ensure all H-care files are completed and submitted in a timely manner and clients are informed about the lead time.
 </li>
 <li>
 Resolves common client issues regarding after sales and ensure that a positive outcome is reached whenever possible.
 </li>
 <li>
 Monitor all on-going H-care files and inform/ advise clients of any delays/ problems.
 </li>
 <li>
 Ensure all incoming deliveries of repairs are dealt with immediately, and clients are informed of the status of their repaired goods. Notifying the customer when the product is ready.
 </li>
 <li>
 Work closely with the stock team to ensure that all defective stock is sent to Paris for either credit or repair.
 </li>
 <li>
 Coordinate with the logistics departments to ensure that the documents of the SAV parcels are well prepared.
 </li>
 <li>
 Liaise with stock team and cash desks (Credit Notes and Supplier Returns)
 </li>
 <li>
 Prioritize workload and ensure that most urgent/ important cases are handled promptly
 </li>
 <li>
 Manage the SAV petty cash bills or expenses
 </li>
 <li>
 Follow up with calls and messages
 </li>
 <li>
 Consistently work to maintain and organize the SAV room (receiving, collection)
 
 
 </li>
 </ul>
 
 Teamwork
 
 
 :
 
 
 
 <ul>
 <li>
 Interactive and positive participation in all Morning Briefings and Team meetings to optimize teamwork and problem solving
 </li>
 <li>
 Demonstrate respect and consideration to all colleagues to maintain a solid and dynamic team.
 </li>
 <li>
 Inspire colleagues by sharing positive ideas and experiences.
 </li>
 <li>
 Build effective relationships using appropriate verbal and non-verbal communication with all internal customers (Sales Team, F&amp;B Team, Support Services, Management Team etc.).
 
 
 </li>
 </ul>
 
 Performance
 
 
 Criteria
 
 
 :
 
 
 <ul>
 <li>
 Strong reporting skills accuracy and attention to detail
 </li>
 <li>
 Able to work independently; strong follow up skills
 </li>
 <li>
 Innovative problem-solver
 </li>
 <li>
 Analytical skills
 </li>
 <li>
 Professionalism in services provided to the customer.
 </li>
 <li>
 Positive attitude within the team.
 </li>
 </ul>
</div>

After Sales Executive - Dubai Mall

Join Hermès and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.