Qureos Mentor

Hermès

Hermès est une maison française, familiale et indépendante, fondée en 1837, spécialisée dans la création, l'artisanat et la vente d'objets de haute qualité. Avec plus de 26 000 collaborateurs à travers le monde, l'entreprise valorise un management responsable et l'autonomie de ses employés. Hermès perpétue un savoir-faire d'exception tout en respectant l'environnement et les ressources naturelles, et propose une large gamme de produits dans près de 300 magasins à l'international.

<div>
 <strong>
  TITLE: RETAIL STORE PLANNER
  <br/>
  <br/>
 </strong>
 <strong>
  REPORTING LINE:
 </strong>
 Store Director
 <br/>
 <br/>
 <strong>
  OVERALL MISSION:
  <br/>
  <br/>
 </strong>
 The Retail Store Planner contributes as directly as possible to the business of the store and to the quality of service to customers by ensuring an optimal management of the store stocks and flows.
 <br/>
 <br/>
 His/her goal is to get the right product at the right moment in store to improve and sustain sales.
 <br/>
 <br/>
 She/he oversees the replenishment plan and the replenishment strategy of her/his store.
 <br/>
 <br/>
 She/he will occupy a key position between store team (sales &amp; stock team), logistic team (LDC, Central warehouse, Operations) and subsidiary retail merchandising &amp; planning teams.
 <br/>
 <br/>
 She/he will implement and follow closely KPIs related to her/his activity.
 <br/>
 <br/>
 <strong>
  MAIN MISSIONS
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Stock Quality &amp; stock month coverage responsibility
  </li>
 </ul>
 <ul>
  <li>
   Stock quality &amp; Sales follow up:
  </li>
  <ul>
   <li>
    Analyze, identify and closely follow up the key selling items by M&eacute;tier at different levels: SKUs, model, category and implement relevant KPI (MOS, Sell trough)
   </li>
   <li>
    Arrange weekly meetings with In-store Sales floor manager to align on the product offer in store
   </li>
   <li>
    Apply the product strategy defined with Store team &amp; Retail Merchandising
   </li>
   <li>
    Proactively advise and promote slow moving items to the Sales team
   </li>
   <li>
    Proactively monitor and flag product shortage or risk of shortage and propose alternatives
    <br/>
    <br/>
   </li>
  </ul>
 </ul>
 <ul>
  <li>
   Stock month coverage:
  </li>
  <ul>
   <li>
    Define, follow, and optimize the right stock coverage for the store to ensure the realization of the store&rsquo;s sales target and align the guidelines from the subsidiary retail merchandising team
   </li>
  </ul>
  <li>
   Implement relevant KPIs:
  </li>
  <ul>
   <li>
    MOS, Sell trough, Stock ageing and ensuring rotation of products from remote warehouse
   </li>
   <li>
    Share weekly KPIs and strategy with the store manager
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  In-store space capacity monitoring:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Storage capacity:
  </li>
  <ul>
   <li>
    Monitor closely the storage capacity to avoid saturation of the in-store stockroom and to enhance the store sales strategy (by available stockrooms and by m&eacute;tiers)
   </li>
   <li>
    Help to organize the store stockrooms (front &amp; back &amp; remote) based on the product offer strategy defined by the Floor Manager
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Product Call Strategy
  <br/>
  <br/>
 </strong>
 <li>
  Where (and when) applicable
 </li>
 <ul>
  <li>
   Min / Max settings CEGID/COCKPIT: Implement with in-store floor managers the min / max CEGID/COCKPIT settings with the store remote stockroom, based on the product offer, the sales strategy and the storage capacity. Follow up and revise them on regular basis
  </li>
  <li>
   Special events: Anticipate and adapt the product call based on peak seasons (Fashion weeks, Year-end celebrations), store commercial events (Trunk shows and M&eacute;tiers Discoveries), new products&rsquo; launches, and support phase out process, in collaboration with the Merchandising team
  </li>
  <li>
   Follow up with LDC your product call and control your replenishment plan vs reality: strong communication to share priorities &amp; needs
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Relations With Other Group Actors
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Work closely with Store management team to reach KPIs
  </li>
  <li>
   Collaborate closely with local Logistic team &amp; Operations team
  </li>
  <li>
   Collaborate closely with RM teams (RM &amp; Planning): alert for stock shortage and request of stock rebalancing
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  MEASURES OF SUCCESS
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Optimum stock levels across all metiers in store
  </li>
  <li>
   Efficient rotation of stock to maximum sell through rates
  </li>
  <li>
   Achievement of the monthly/annual sales budget
  </li>
  <li>
   Increased product awareness of the store team
  </li>
  <li>
   Strong collaboration levels with all stores and corporate actors
  </li>
  <li>
   Build store partnership and community with the HQ Planning team
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  PROFILE
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   At least 2 years&rsquo; experience in Retail back office or Planning/Supply Chain
  </li>
  <li>
   Good understanding of supply chain basic concepts
  </li>
  <li>
   Good knowledge of forecasts methodologies and tools
  </li>
  <li>
   Excellent behavioral and communication skills, leadership, ability to work with sales teams and liaise with corporate teams
  </li>
  <li>
   Very organized, rigorous, and reliable
  </li>
  <li>
   Excellent analytical skills
  </li>
  <li>
   Business and service-oriented, proactive to propose improvements and support other team members.
  </li>
  <li>
   Proficient with Excel (PIVOT, Xlookup functions), Word, Power point
  </li>
 </ul>
</div>


Retail Store Planner - Abu Dhabi

<div>
 <strong>
  TITLE: RETAIL STORE PLANNER
  <br/>
  <br/>
 </strong>
 <strong>
  REPORTING LINE:
 </strong>
 Store Director
 <br/>
 <br/>
 <strong>
  OVERALL MISSION:
  <br/>
  <br/>
 </strong>
 The Retail Store Planner contributes as directly as possible to the business of the store and to the quality of service to customers by ensuring an optimal management of the store stocks and flows.
 <br/>
 <br/>
 His/her goal is to get the right product at the right moment in store to improve and sustain sales.
 <br/>
 <br/>
 She/he oversees the replenishment plan and the replenishment strategy of her/his store.
 <br/>
 <br/>
 She/he will occupy a key position between store team (sales &amp; stock team), logistic team (LDC, Central warehouse, Operations) and subsidiary retail merchandising &amp; planning teams.
 <br/>
 <br/>
 She/he will implement and follow closely KPIs related to her/his activity.
 <br/>
 <br/>
 <strong>
  MAIN MISSIONS
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Stock Quality &amp; stock month coverage responsibility
  </li>
 </ul>
 <ul>
  <li>
   Stock quality &amp; Sales follow up:
  </li>
  <ul>
   <li>
    Analyze, identify and closely follow up the key selling items by M&eacute;tier at different levels: SKUs, model, category and implement relevant KPI (MOS, Sell trough)
   </li>
   <li>
    Arrange weekly meetings with In-store Sales floor manager to align on the product offer in store
   </li>
   <li>
    Apply the product strategy defined with Store team &amp; Retail Merchandising
   </li>
   <li>
    Proactively advise and promote slow moving items to the Sales team
   </li>
   <li>
    Proactively monitor and flag product shortage or risk of shortage and propose alternatives
    <br/>
    <br/>
   </li>
  </ul>
 </ul>
 <ul>
  <li>
   Stock month coverage:
  </li>
  <ul>
   <li>
    Define, follow, and optimize the right stock coverage for the store to ensure the realization of the store&rsquo;s sales target and align the guidelines from the subsidiary retail merchandising team
   </li>
  </ul>
  <li>
   Implement relevant KPIs:
  </li>
  <ul>
   <li>
    MOS, Sell trough, Stock ageing and ensuring rotation of products from remote warehouse
   </li>
   <li>
    Share weekly KPIs and strategy with the store manager
   </li>
   <li>
    In-store space capacity monitoring:
    <br/>
    <br/>
   </li>
  </ul>
 </ul>
 <ul>
  <li>
   Storage capacity:
  </li>
  <ul>
   <li>
    Monitor closely the storage capacity to avoid saturation of the in-store stockroom and to enhance the store sales strategy (by available stockrooms and by m&eacute;tiers)
   </li>
   <li>
    Help to organize the store stockrooms (front &amp; back &amp; remote) based on the product offer strategy defined by the Floor Manager
   </li>
   <li>
    Product Call Strategy
    <br/>
    <br/>
   </li>
  </ul>
 </ul>
 <li>
  Where (and when) applicable
 </li>
 <ul>
  <li>
   Min / Max settings CEGID/COCKPIT: Implement with in-store floor managers the min / max CEGID/COCKPIT settings with the store remote stockroom, based on the product offer, the sales strategy and the storage capacity. Follow up and revise them on regular basis
  </li>
  <li>
   Special events: Anticipate and adapt the product call based on peak seasons (Fashion weeks, Year-end celebrations), store commercial events (Trunk shows and M&eacute;tiers Discoveries), new products&rsquo; launches, and support phase out process, in collaboration with the Merchandising team
  </li>
  <li>
   Follow up with LDC your product call and control your replenishment plan vs reality: strong communication to share priorities &amp; needs
  </li>
  <li>
   Relations with other Group actors
  </li>
  <li>
   Work closely with Store management team to reach KPIs
  </li>
  <li>
   Collaborate closely with local Logistic team &amp; Operations team
  </li>
  <li>
   Collaborate closely with RM teams (RM &amp; Planning): alert for stock shortage and request of stock rebalancing
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  MEASURES OF SUCCESS
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Optimum stock levels across all metiers in store
  </li>
  <li>
   Efficient rotation of stock to maximum sell through rates
  </li>
  <li>
   Achievement of the monthly/annual sales budget
  </li>
  <li>
   Increased product awareness of the store team
  </li>
  <li>
   Strong collaboration levels with all stores and corporate actors
  </li>
  <li>
   Build store partnership and community with the HQ Planning team
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  PROFILE
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   At least 2 years&rsquo; experience in Retail back office or Planning/Supply Chain
  </li>
  <li>
   Good understanding of supply chain basic concepts
  </li>
  <li>
   Good knowledge of forecasts methodologies and tools
  </li>
  <li>
   Excellent behavioral and communication skills, leadership, ability to work with sales teams and liaise with corporate teams
  </li>
  <li>
   Very organized, rigorous, and reliable
  </li>
  <li>
   Excellent analytical skills
  </li>
  <li>
   Business and service-oriented, proactive to propose improvements and support other team members.
  </li>
  <li>
   Proficient with Excel (PIVOT, Xlookup functions), Word, Power point
   <br/>
   <br/>
  </li>
 </ul>
 A creator, artisan and seller of high-quality objects since 1837, Herm&egrave;s is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Herm&egrave;s cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal m&eacute;tiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
</div>


Retail Store Planner - Mall of the Emirates

<div><p>The Team:
</p><p>The Herm&egrave;s Maison Madison Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the After Sales Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.<br>
</p><p></p><p>The Opportunity:
</p><p>The After Sales Service Supervisor within the After Sales Service Department is responsible for receiving and overseeing Herm&egrave;s customer-owned merchandise (COM) across all m&eacute;tiers. In this role, you will provide exceptional after sales service by analyzing products, identifying the repair need and possibilities, and orchestrating all elements related to the after sales process, including the appropriate repair process, lead times, cost associated, tracking, follow up with craft shops and m&eacute;tiers in Paris, vendors, and clients, and closure of final delivery of repairs. This role will serve to consistently provide a high level of service to the client and streamline processes, acting as liaison between client, Craftspeople, vendors, and Paris After Sales.
</p><p>All other duties as assigned by the supervisor.<br>
</p><p></p><p>About the Role:
</p><ul><li>Taking in repairs and identifying what repairs need to and can be done to the item within Herm&egrave;s group guidelines
</li><li>Work with clients one-on-one to identify what repairs need to and can be done to the item. Explain the process, timeline, costs, and review of the overall condition of item with the client at drop off
</li><li>Proper and clear completion of COM repair form including contact information, pricing, repair lead time, process and pick up procedures are all properly explained and noted
</li><li>Consistent follow up with clients on status of their repairs, throughout the repair process. Follow up includes email or phone based on client&rsquo;s preference
</li><li>Answer phone and email requests from clients in a timely manner, ensuring the highest level of client service is provided in each interaction
</li><li>Properly log and process repairs with information from COM forms and photographs of products using the existing Excel and After Sales Service systems where applicable
</li><li>Examine product and ensure that repair was properly completed, and that product is clean and presentable for return to client
</li><li>Process repair transactions at POS to collect client payment and liaison with back of house team if the process is not followed
</li><li>Follow up with client post-repair pick up to ensure client satisfaction
</li><li>Adheres to company compliance and security procedures throughout the After Sales process
</li><li>Partner with sales team to direct clients to After Sales area and ensure proper procedures are respected
</li><li>Consistent participation in product training to enhance product knowledge including morning meetings, Paris trainings, and tools within Porte
</li><li>Shipping via FedEx and messenger service to clients and local vendors. Packing COM according to company standards and product requirements. Prepare packing list for items to be sent to the Distribution Service Center or other Boutique locations
</li><li>Communicate any quality issues or repeatedly received products for repair with After Sales Service Manager for Herm&egrave;s
</li>Provide coverage in Boutique location if scheduled primarily in workshop, as applicable<br>
<li>
</li></ul><p></p><p>Supervisory Responsibility:
</p><ul><li><p>No<br>
</p></li></ul><p></p><p>Budget Responsibility:
</p>No<br>
<ul><li>
</li></ul><p></p><p>Decision Making Responsibility:
</p><ul><li><p>YES <b>- Ability to identify when to refuse a repair due to condition, extensive wear and tear, or potential counterfeit merchandise. Communicate to management team as needed on challenging or difficult circumstances.<br>
</b></p></li></ul><p></p><p>About You:
</p><ul><li>1-3+ years of related experience in after sales, in a luxury, manufacturing, or technical product environment preferred
</li><li>Keen interest in product and quality
</li><li>Strong computer skills including proficiency in Microsoft Office
</li><li>Flexibility and adaptability
</li><li>Client Service experience
</li><li>Excellent communication skills, both written and verbal
</li><li>Ability to handle difficult situations with grace, composure, diplomacy, tact, and discretion
</li><li>Accuracy and attention to details
</li><li>Knowledge of French language a plus, but not required
</li>Ability to lift between 0-25 lbs. without assistance<br>
<li>
</li></ul><p></p><p>The hourly range for this position is $24.67 to $27.01. Actual rates are determined based on the job, location, and individual experience.<br>
<br>
</p><p>We are looking for a candidate who has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.<br>
</p><p></p><p>Herm&egrave;s is proud to offer a variety of benefits to support the needs of our employees and their families, including:
</p><ul><li>Commission and bonus incentives based on sales performance
</li><li>Medical, Dental, Vision
</li><li>Life Insurance and Disability
</li><li>Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick &amp; safe time)
</li><li>Paid Parental leave and transition time
</li><li>401(k) and Roth Retirement plan with company matching and profit sharing
</li><li>Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
</li><li>Product discount and EAP resources
</li>Access to Calm App, Health Advocate, Family Building Support and more!<br>
<li>
</li></ul><p></p><p><b>Company Overview
</b><br>
Since 1837, Herm&egrave;s has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence, and the aesthetic of functionality define the singularity of Herm&egrave;s, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.<br>
</p><p></p><p>An independent, family-owned company, Herm&egrave;s is dedicated to keeping production in France through its 42 workshops, The Herm&egrave;s organization is also a truly global community with a network of 310 stores in 49 countries. Herm&egrave;s employs more than 15,000 people worldwide with over 6,000 of the workforce being Herm&egrave;s craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.<br>
</p><p></p><p>At Herm&egrave;s, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Herm&egrave;s&rsquo; success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Herm&egrave;s wish to leave a positive footprint on the world, a mission that&rsquo;s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films &ldquo;Footsteps Across the World&rdquo; available on our website. Link here.<br>
</p><p><br>
<b>Our Commitment
</b><br>
Family is at the heart of Herm&egrave;s. At Herm&egrave;s of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Herm&egrave;s of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Herm&egrave;s of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.<br>
</p><p></p><p>At Herm&egrave;s of Paris, we are proud to be an equal opportunity workplace. It is the policy of Herm&egrave;s of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Herm&egrave;s of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.<br>
</p><p></p><p>We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address.</p></div>

After Sales Service Supervisor, Maison Madison

<div>
 <strong>
  Title
 </strong>
 : After-Sales Executive
 <br/>
 <br/>
 <strong>
  Position
 </strong>
 : Within the general organization of the Brand, the job holder reports to the Customer Service Manager.
 <br/>
 <br/>
 <strong>
  Responsibilities
 </strong>
 : The After-Sales coordinator responsibilities include:
 <br/>
 <br/>
 This position focuses on commercial and technical duties and responsibilities, in combination with administrative tasks. Communicating enthusiasm for the Brand products and for their intrinsic value.
 <br/>
 <br/>
 <strong>
  Customer Service :
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To welcome the customer with a smile, to make eye contact, and to try to acknowledge him/her as soon as he/she has entered the store in such a way as to make him/her feel that his/her presence has been noticedand is welcome.
  </li>
  <li>
   To make the customer feel comfortable by initiating a conversation that allows him/her to express the reasons for his/her visit to the store.
  </li>
  <li>
   Redirects customer to the relevant department when needed (i.e. After Sales, exchanges and return)
  </li>
  <li>
   Communicates with the Sales team to ensure a smooth and elegant handover of the customer to the nearest Sales Advisor/cashier available.
  </li>
  <li>
   To thank the customer for his/her visit in a natural and sincere manner.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  After
 </strong>
 <strong>
  -Sales
 </strong>
 <strong>
  responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsible for the SAV day to day activities.
  </li>
  <li>
   Responsible for the documentation and for the information flow from and to the SAV department.
  </li>
  <li>
   Maintain a good working relationship with external and internal repairers: craftsman/ watchmaker/ cobbler and alterations workroom/ support sales team.
  </li>
  <li>
   Ensure all H-care files are completed and submitted in a timely manner and clients are informed about the lead time.
  </li>
  <li>
   Resolves common client issues regarding after sales and ensure that a positive outcome is reached whenever possible.
  </li>
  <li>
   Monitor all on-going H-care files and inform/ advise clients of any delays/ problems.
  </li>
  <li>
   Ensure all incoming deliveries of repairs are dealt with immediately, and clients are informed of the status of their repaired goods. Notifying the customer when the product is ready.
  </li>
  <li>
   Work closely with the stock team to ensure that all defective stock is sent to Paris for either credit or repair.
  </li>
  <li>
   Coordinate with the logistics departments to ensure that the documents of the SAV parcels are well prepared.
  </li>
  <li>
   Liaise with stock team and cash desks (Credit Notes and Supplier Returns)
  </li>
  <li>
   Prioritize workload and ensure that most urgent/ important cases are handled promptly
  </li>
  <li>
   Manage the SAV petty cash bills or expenses
  </li>
  <li>
   Follow up with calls and messages
  </li>
  <li>
   Consistently work to maintain and organize the SAV room (receiving, collection)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Teamwork
 </strong>
 <strong>
  :
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Interactive and positive participation in all Morning Briefings and Team meetings to optimize teamwork and problem solving
  </li>
  <li>
   Demonstrate respect and consideration to all colleagues to maintain a solid and dynamic team.
  </li>
  <li>
   Inspire colleagues by sharing positive ideas and experiences.
  </li>
  <li>
   Build effective relationships using appropriate verbal and non-verbal communication with all internal customers (Sales Team, F&amp;B Team, Support Services, Management Team etc.).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Performance
 </strong>
 <strong>
  Criteria
 </strong>
 <strong>
  :
  <br/>
 </strong>
 <ul>
  <li>
   Strong reporting skills accuracy and attention to detail
  </li>
  <li>
   Able to work independently; strong follow up skills
  </li>
  <li>
   Innovative problem-solver
  </li>
  <li>
   Analytical skills
  </li>
  <li>
   Professionalism in services provided to the customer.
  </li>
  <li>
   Positive attitude within the team.
  </li>
 </ul>
</div>


After Sales Executive - Dubai Mall

<div><div><div><p><b>Title </b>: After -Sales Executive
</p></div><div><p><b>Position </b>: Within the general organization of the Brand, the job holder reports to the Customer Service Manager.
</p></div><div><p><b>Responsibilities </b>: The After-Sales coordinator responsibilities include:
</p></div><div><div>This position focuses on commercial and technical duties and responsibilities, in combination with administrative tasks. Communicating enthusiasm for the Brand products and for their intrinsic value.<br>
</div></div><div></div><div><div><b>Customer Service :
</b></div></div><div><ul><li><div>To welcome the customer with a smile , to make eye contact, and to try to acknowledge him / her as soon as he / she has entered the store in such a way as to make him / her feel that his / her presence has been noticed and is welcome .
</div></li></ul></div><div><ul><li><div>To make the customer feel comfortable by initiating a conversation that allows him/her to express the reasons for his/her visit to the store.
</div></li></ul></div><div><ul><li><div>Redirects customer to the relevant department when needed (i.e. After Sales, exchanges and return)
</div></li></ul></div><div><ul><li><div>Communicates with the Sales team to ensure a smooth and elegant handover of the customer to the nearest Sales Advisor/ cashier available .
</div></li></ul></div><div><ul><li><div>To thank the customer for his/her visit in a natural and sincere manner.<br>
</div></li></ul></div><div></div><div><div><b>After </b><b>-Sales </b><b>responsibilities
</b></div></div><div><ul><li><div>Responsible for the SAV day to day activities .
</div></li></ul></div><div><ul><li><div>Responsible for the documentation and for the information flow <b>from </b>and <b>to </b>the SAV department .
</div></li></ul></div><div><ul><li><div>Maintain a good working relationship with external and internal repairers : craftsman / watchmaker / cobbler and alterations workroom / support sales team .
</div></li></ul></div><div><ul><li><div>Ensure all H-care files are completed and submitted in a timely manner and clients are informed about the lead time.
</div></li></ul></div><div><ul><li><div>Resolves common client issues regarding after sales and ensure that a positive outcome is reached whenever possible.
</div></li></ul></div></div><div><div><ul><li><div>Monitor all on- going H-care files and inform / advise clients of any delays / problems .
</div></li></ul></div><div><ul><li><div>Ensure all incoming deliveries of repairs are dealt with immediately , and clients are informed of the status of their repaired goods . Notifying the customer when the product is ready .
</div></li></ul></div><div><ul><li><div>Work closely with the stock team to ensure that all defective stock is sent to Paris for either credit or repair .
</div></li></ul></div><div><ul><li><div>Coordinate with the logistics departments to ensure that the documents of the SAV parcels are well prepared .
</div></li></ul></div><div><ul><li><div>Liaise with stock team and cash desks ( Credit Notes and Supplier Returns )
</div></li></ul></div><div><ul><li><div>Prioritize workload and ensure that most urgent/ important cases are handled promptly
</div></li></ul></div><div><ul><li><div>Manage the SAV petty cash bills or expenses
</div></li></ul></div><div><ul><li><div>Follow up with calls and messages
</div></li></ul></div><div><ul><li><div>Consistently work to maintain and organize the SAV room ( receiving , collection)<br>
</div></li></ul></div><div></div><div><div><b>Teamwork </b><b>:
</b></div></div><div><ul><li><div>Interactive and positive participation in all Morning Briefings and Team meetings to optimize teamwork and problem solving
</div></li></ul></div><div><ul><li><div>Demonstrate respect and consideration to all colleagues to maintain a solid and dynamic team.
</div></li></ul></div><div><ul><li><div>Inspire colleagues by sharing positive ideas and experiences.
</div></li></ul></div><div><ul><li><div>Build effective relationships using appropriate verbal and non-verbal communication with all internal customers (Sales Team, F&amp;B Team, Support Services, Management Team etc.).<br>
</div></li></ul></div><div></div><div><div><b>Performance </b><b>Criteria </b><b>:
</b></div></div></div><div><div><ul><li><div>Strong reporting skills accuracy and attention to detail
</div></li></ul></div><div><ul><li><div>Able to work independently ; strong follow up skills
</div></li></ul></div><div><ul><li><div>Innovative problem -solver
</div></li></ul></div><div><ul><li><div>Analytical skills
</div></li></ul></div><div><ul><li><div>Professionalism in services provided to the customer .
</div></li></ul></div><div><ul><li><div>Positive attitude within the team .</div></li></ul></div></div></div><div></div>

Join Hermès and explore 5   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

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