Qureos Mentor

Hermès

Hermès est une maison française, familiale et indépendante, fondée en 1837, spécialisée dans la création et la vente d'objets de haute qualité. Avec plus de 26 000 collaborateurs à travers le monde, l'entreprise se distingue par son esprit d'entreprendre et son engagement envers un management responsable. Hermès perpétue un savoir-faire d'exception à travers seize métiers artisanaux, tout en respectant les hommes et la nature. Ses collections sont disponibles dans près de 300 magasins à l'international.

<div>Responsibilities
People Development &amp; Team Management
<ul><li>Participate in the recruitment, selection, and onboarding of new team members
</li><li>Provide daily supervision, coaching, and support to the sales team.
</li><li>Organize and lead daily morning briefings and team communication sessions.
</li><li>Drive team engagement and support the achievement of individual and store sales objectives.
</li><li>Assess team performance and identify high-potential talent.
</li><li>Create and implement individual development plans and performance improvement plans when required.
</li><li>Conduct monthly touch-base meetings and annual performance evaluations.
</li><li>Lead the sales team within assigned m&eacute;tiers and support overall boutique leadership in the absence of other Floor Managers.
</li><li>Foster a culture of collaboration, accountability, integrity, and mutual respect.
</li><li>Recognize individual and team achievements and celebrate success.
</li>Promote continuous learning through product knowledge and service excellence training. 
<li>
</li></ul>Sales &amp; Client Experience
<ul><li>Maintain a strong and visible leadership presence on the sales floor through Manager on Duty (MOD) coverage.
</li><li>Ensure exceptional client experience and embody the Herm&egrave;s service philosophy.
</li><li>Coach teams on clientelling, relationship building, and luxury selling techniques.
</li><li>Identify commercial opportunities through weekly business reviews by m&eacute;tier.
</li><li>Monitor deliveries, special orders, and key business drivers.
</li><li>Take ownership of achieving annual sales objectives for assigned product categories.
 
Monitor CRM performance and ensure quality client capture and engagement.
</li><li>Build and maintain relationships with top clients and support strategic client initiatives.
</li><li>Make key business decisions and oversee store operations during Store Director visits and travel periods.
</li>Drive cross-selling and maximize opportunities across product categories. 
<li>
</li></ul>Operations &amp; Compliance
<ul><li>Ensure all company policies, procedures, and operational standards are consistently implemented and followed.
</li><li>Complete Daily Sales Reports accurately and provide qualitative business insights.
</li><li>Anticipate staffing requirements and manage scheduling effectively.
</li><li>Monitor attendance, vacation planning, and workforce management in partnership with HR and Sales &amp; Service Support teams.
</li><li>Support stock management, inventory controls, and operational processes.
</li><li>Maintain a safe, compliant, and highly organized boutique environment.
</li>Ensure accurate execution of audits, stock takes, and operational controls. 
<li>
</li></ul>Product &amp; Business Management
<ul><li>Manage assigned m&eacute;tiers/product categories across sales performance, inventory, training, and visual merchandising.
</li><li>Analyze sales trends and market opportunities to provide buying recommendations.
</li><li>Partner with Visual Merchandising teams to optimize product presentation and support commercial priorities.
</li><li>Monitor stock levels, sell-through, replenishment needs, and stock rotation.
</li><li>Ensure team members maintain strong product knowledge and effectively communicate Herm&egrave;s craftsmanship and heritage.
</li>Identify business opportunities and develop action plans to improve category performance 
<li>
</li></ul>Measures of success
<ul><li>Achievement of sales and profitability targets for assigned m&eacute;tiers/product categories.
</li><li>Delivery of exceptional client experience, resulting in strong client loyalty and CRM performance.
</li><li>Development and engagement of a high-performing team through effective coaching, feedback, and talent management.
</li><li>Maintenance of operational excellence, including compliance with company policies, scheduling, reporting, and stock management.
</li><li>Effective management of inventory, sell-through, and product availability to support business objectives.
</li>Demonstration of leadership, integrity, and accountability while fostering a positive and collaborative team culture. 
<li>
</li></ul>EXPERIENCE
<ul><li>Minimum 5+ years of experience in luxury retail, premium fashion, hospitality, or a client-focused environment.
</li><li>Previous management or leadership experience with responsibility for people development.
</li><li>Proven track record of achieving and exceeding sales targets.
</li><li>Strong experience in clienteling and relationship management.
</li><li>Experience conducting performance reviews, coaching, and talent development.
</li><li>Sound understanding of retail operations, inventory management, and visual merchandising.
</li><li>Strong analytical skills with the ability to interpret business performance indicators.
</li><li>Excellent communication and stakeholder management skills.
</li><li>Deep appreciation for luxury service standards and client experience.</li></ul></div>

Head of Fashion Accessories, Silk & Beauty

<div>
 
 JOB TITLE:
 
 
 LEARNING &amp; DEVELOPMENT MANAGER
 
 
 
 
 REPORTS TO:
 
 HR DIRECTOR
 
 
 
 LOCATION:
 
 DUBAI HEAD OFFICE
 
 
 
 ORGANISATION UNIT:
 
 HUMAN RESOURCES
 
 
 
 SCOPE OF JOB:
 
 
 
 Assume responsibility for setting the Learning &amp; Development direction HME to reach the 5 days of learning for all employees each year through the creation and delivery of meaningful learning programmes.
 
 
 The L&amp;D manager will lead the Retail Training Manager to focus on development within the retail community and proactively focus on head office and management development to reinforce this community with aligned training. Collaborate with the HRBP community to identify and support with the development of key talent.
 
 
 
 DIRECT REPORTS:
 
 2 (Retail training Manager, L&amp;D Executive)
 
 
 
 Responsibilities
 
 
 
 
 VISION / STRATEGIC THINKING
 
 
 
 <ul>
 <li>
 Define and implement the regional L&amp;D strategy aligned with HR Director, the regional B+2 business goals and the Herm&egrave;s group learning vision.
 </li>
 <li>
 Collaborate with the retail training manager to agree the annual retail learning plan in line with the vision and focuses of HME.
 </li>
 <li>
 Drive innovation in learning through digital tools including My Click H, My Campus and regionally The Hub, experiential learning and blended learning approaches.
 </li>
 <li>
 Monitor trends in the industry and region to highlight best practices to develop the learning offer.
 </li>
 <li>
 Collaborate with Europe/Global and regional HR teams to align talent initiatives with the Herm&egrave;s Group processes and regional talent objectives.
 
 
 </li>
 </ul>
 
 HEAD OFFICE &amp; MANAGEMENT DEVELOPMENT
 
 
 
 <ul>
 <li>
 Take ownership of all head office employee learning and development including needs analysis, delivery or sourcing of suitable training and roll out and follow up to ensure its positive impact.
 </li>
 <li>
 Act as a key partner to the HRBPs, HR Director and management team to identify and develop key talent.
 </li>
 <li>
 Design and deliver key talent development programmes including:
 
 
 </li>
 </ul>
 Management Development Programmes
 
 
 UAE National specific development paths
 
 
 High potential and leadership development initiatives across the region.
 
 
 <ul>
 <li>
 Collaborate with HRBPs on business needs and the development of identified successors to create tailored learning plans to build strength across the HME team.
 </li>
 <li>
 Oversee the Retail Training Manager to ensure consistent, high-quality learning delivery across the store in the Middle East.
 
 
 </li>
 </ul>
 
 MEASURE LEARNING IMPACT
 
 
 
 <ul>
 <li>
 Evaluate training effectiveness and continuously improve learning content and delivery methods.
 </li>
 <li>
 Ensure all administration related to Retail Learning practices is accurately maintained for annual HR reporting.
 </li>
 <li>
 Manage L&amp;D performance against key metrics to track the department&rsquo;s commercial impact.
 </li>
 <li>
 Proactively manage the L&amp;D department budget.
 
 
 </li>
 </ul>
 
 TEAM DEVELOPMENT
 
 
 
 <ul>
 <li>
 Lead and develop the L&amp;D team to ensure all members are able to perform and deliver at their best.
 
 
 </li>
 </ul>
 
 MEASURES OF SUCCESS
 
 
 
 <ul>
 <li>
 Develop and launch key Learning &amp; Development programmes for HME that align with the regional HR and Commercial strategy.
 </li>
 <li>
 Able to act as the key referent for all L&amp;D support and partner with varied stakeholders.
 </li>
 <li>
 Ability to work independently and collaboratively in a dynamic environment.
 </li>
 <li>
 Excellent interpersonal and communication skills.
 </li>
 <li>
 Highly organised with a strong retail (or similar industry) understanding.
 </li>
 <li>
 Ability to roll out and communicate key initiatives and drive clear, commercial conclusions.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum of 7 years of experience in HR management, with a focus on talent Development, Training or Learning &amp; Development preferably within retail or a similar client orientated industry.
 </li>
 <li>
 Proven experience of building and managing talent programmes.
 </li>
 <li>
 Strong understanding of learning frameworks and employee development.
 </li>
 <li>
 Excellent communication and facilitation skills.
 </li>
 <li>
 Excellent strategic thinking, communication, and interpersonal skills.
 </li>
 <li>
 Proficiency in HR software and Microsoft Office Suite.
 
 
 </li>
 </ul>
 
 This job description is intended to outline the primary duties, responsibilities, and qualifications for the role. It is not an exhaustive list of all tasks or responsibilities. As business needs evolve, job duties may change and employees may be required to take on additional responsibilities or participate in new projects consistent with the nature and level of the position. Flexibility, adaptability, and willingness to support the broader objectives of the organization are expected as part of this role.
 
 
 
 A creator, artisan and seller of high-quality objects since 1837, Herm&egrave;s is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Herm&egrave;s cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal m&eacute;tiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
</div>

Learning & Development Manager

<div>Job Title: Team Manager Abu Dhabi
Reports To: Store Manager
We are looking for a dynamic and charismatic Team Manager with a luxury fashion and watches &amp; jewellery background. In this role, you will lead, inspire, and develop the sales team while ensuring an exceptional client experience in a fast-paced retail environment. Reporting to the Store Manager, you will be a key driver of team performance, brand storytelling, and operational excellence.
 
 
RESPONSIBILITIES
<div>Leadership &amp; Team Development:
 
<ul><li>Lead by example to motivate and inspire the team to achieve sales targets and deliver outstanding customer service.
</li><li>Support the Store Manager in driving performance, coaching, and developing individual team members.
</li><li>Foster a collaborative and agile team environment where creativity and initiative are encouraged.
</li><li>Act as a mentor and role model, ensuring brand values and luxury service standards are upheld.
</li></ul></div><div>Client Experience &amp; Sales Excellence:
 
<ul><li>Deliver an elevated luxury experience, ensuring each client interaction is personalized and memorable.
</li><li>Drive a client-centric culture by leading CRM initiatives and cultivating long-term relationships with VIP clients.
</li><li>Engage with high-net-worth clientele, demonstrating a deep understanding of luxury fashion, watches, and fine jewellery.
</li><li>Support the team in upselling, cross-selling, and storytelling to enhance the client journey.
</li></ul></div><div>Business &amp; Operations Management:
 
<ul><li>Monitor key performance indicators (KPI&rsquo;s) and contribute to strategic decision-making to optimize sales.
</li><li>Ensure smooth daily operations, including stock management, visual merchandising, and store standards.
</li><li>Handle challenging situations with agility, making proactive decisions to drive efficiency and service excellence.
</li><li>Support with reporting, team scheduling, and business priorities.
</li></ul></div><div>EXPERIENCE
 
<ul><li>5+ years of experience in a leadership role within luxury fashion and/or watches &amp; jewellery.
</li><li>A charismatic, open-minded, and proactive leader who thrives in a fast-paced environment.
</li><li>Strong commercial mindset, with the ability to drive business while maintaining brand integrity.
</li><li>Deep understanding of luxury clienteling, CRM strategies, and client experience best practices.
</li><li>A natural storyteller with excellent communication and interpersonal skills.
</li><li>Agile, adaptable, and curious, always seeking opportunities to elevate the store&rsquo;s performance.</li></ul></div></div>

Team Manager Abu Dhabi

<div>
 
 Our M&eacute;tier:
 
 the creation, production and distribution of Perfumes, associated scented products, and Beauty products.
 
 
 More than 500 employees work at our various sites in France (including Paris and the industrial site of Le Vaudreuil) and abroad.
 
 
 Our Perfumes and Beauty distribution extends to more than 14,000 points of sale throughout the world, including 450 Herm&egrave;s stores and Herm&egrave;s Fragrance and Beauty Personalized spaces at retailers.
 
 
 Our ambitious growth strategy features the development of new territories, rationalization of expenses and the implementation of new distribution models and new industrial methods.
 
 
 The Headquarters of Hermes Perfumes and Beauty (CNP) in Paris employs more than 180 employees (including regional managers and the sales teams of the personalized spaces): collection development, communication, international management and operational development, visual merchandising, merchandising, sales drive, international training, operations, e-commerce, finance, IT, HR, etc.
 
 
 Currently, approximately 100 employees work in our international Business Units based in: Hong Kong, Shanghai, Dubai, Miami, Toronto, Belgium, the Netherlands, Spain, Germany and United Kingdom.
 
 
 
 Location: Miami, USA, Herm&egrave;s Perfume &amp; Beauty office
 
 
 
 You will be part of Herm&egrave;s Parfums Americas team, based in Miami, reporting to the Marketing Director and collaborating with the entire team.
 
 
 Miami office subsidiary markets are the Travel Retail Americas, the US, South and Central Americas Local markets and Caribbean.
 
 
 In this context, your mission will be to support the marketing department in all marketing activities in the development and the implementation of short and long-term marketing strategies and animations in Travel Retail Americas as well as the South and Central Americas Local Markets and Caribbean.
 
 
 
 GENERAL MISION
 
 
 
 Support the development and execution of the regional marketing strategy alongside the Marketing Director.
 
 
 <ul>
 <li>
 Execute the annual marketing plan in partnership with local distributors, retailers, and Herm&egrave;s Stores teams to ensure excellence in brand visibility and commercial performance.
 </li>
 <li>
 Monitor, analyze, and report on the effectiveness of launches, activations, and animations through comprehensive 360&deg; performance reports across key markets and operators.
 </li>
 <li>
 Develop and implement measurable initiatives to increase brand awareness, client engagement, and business performance in strategic markets.
 </li>
 <li>
 Ensure the consistent implementation of the Visual Merchandising strategy across the region.
 </li>
 <li>
 Build annual forecasts for novelties and product launches in collaboration with the Marketing Director, Commercial, and Operations teams.
 </li>
 <li>
 Analyze market trends, competitor activities, and consumer insights to identify growth opportunities and support strategic decision-making.
 </li>
 <li>
 Define and manage the annual pricing strategy across the region
 
 
 </li>
 </ul>
 
 VISUAL MERCHANDISING:
 
 
 
 <ul>
 <li>
 Ensure the consistent implementation and execution of the regional Visual Merchandising strategy across all points of sale, in alignment with global brand guidelines.
 </li>
 <li>
 Provide distributors, retailers, and Herm&egrave;s Stores teams with all necessary merchandising guidelines, tools, and assets to maintain best-in-class brand presentation.
 </li>
 <li>
 Oversee the flawless execution of in-store visual merchandising elements, including visuals, collateral, animations, and planograms.
 </li>
 <li>
 Develop customized planograms and merchandising solutions for key doors and strategic retail partners.
 </li>
 <li>
 Maintain and continuously update the regional visual merchandising database and reporting tools.
 </li>
 <li>
 Collaborate with local suppliers and vendors on the development and production of merchandising materials when required.
 </li>
 <li>
 Monitor merchandising compliance and execution quality across the region to ensure a premium and consistent client experience.
 
 
 </li>
 </ul>
 
 TRADE MARKETING (IN-STORE &amp; DIGITAL)
 
 
 
 <ul>
 <li>
 Execute and monitor the regional trade marketing plan across all channels in alignment with global brand objectives and commercial priorities.
 </li>
 <li>
 Coordinate the implementation of trade marketing activations with distributors and retail partners while ensuring compliance with approved budgets.
 </li>
 <li>
 Collaborate closely with Training and Commercial teams to elevate the client experience and drive retail excellence across key doors.
 </li>
 <li>
 Develop and execute client-centric activations, animations, and VIC events in strategic markets to strengthen brand desirability and engagement.
 </li>
 <li>
 Prepare creative briefs and coordinate with external vendors and agencies in line with brand and visual merchandising guidelines.
 </li>
 <li>
 Manage relationships with regional vendors and suppliers to ensure high-quality execution and timely delivery of marketing materials and activations.
 </li>
 <li>
 Monitor, analyze, and report on the performance of launches, events, and trade marketing activations through qualitative and quantitative KPIs, including actionable recommendations for optimization.
 </li>
 <li>
 Support the amplification of key launches and activations across digital and social media channels in collaboration with local partners and internal stakeholders.
 </li>
 <li>
 Analyze the catalogue performances and make recommendations.
 
 
 </li>
 </ul>
 
 MARKETING BUDGET
 
 
 
 <ul>
 <li>
 Lead the preparation and consolidation of the annual regional marketing budget in alignment with strategic priorities and business objectives.
 </li>
 <li>
 Monitor and track marketing investments of your region across activations, launches, and visual merchandising to ensure optimal allocation and adherence to global guidelines.
 </li>
 <li>
 Analyze marketing spend performance and provide recommendations to optimize ROI and improve the efficiency of regional investments.
 </li>
 <li>
 Ensure accurate recording, follow-up, and reporting of all marketing expenses related to your region, using internal financial tools (MEO).
 </li>
 <li>
 Collaborate with Marketing, Commercial, and Operations teams to align budget allocation with commercial priorities and key market opportunities.
 
 
 </li>
 </ul>
 
 FORECASTING
 
 
 
 <ul>
 <li>
 Partner with the Marketing Director and cross‑functional teams (Commercial and Operations) to establish annual forecasts for novelties and product launches within your region.
 
 
 </li>
 </ul>
 
 PRICES
 
 
 
 <ul>
 <li>
 Define and manage the annual pricing positioning strategy across the region to ensure competitiveness, profitability, and brand consistency.
 
 
 </li>
 </ul>
 
 MARKETING PRESENTATIONS
 
 
 
 <ul>
 <li>
 Assist in the preparation of materials and presentation of large meetings and retailers meetings.
 
 
 </li>
 </ul>
 
 EVENTS
 
 
 
 <ul>
 <li>
 Organization of PR events and launch presentations to the press and influencers in major countries
 </li>
 <li>
 Organization of special regional events and meetings (Beauty Advisers Seminar, Regional Meeting and Team Buildings).
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s in Business or marketing, MBA is a plus
 </li>
 <li>
 Minimum 3-5 years&rsquo; experience working in a marketing role in luxury, Perfumes and Cosmetics Industry. With a demonstrable understanding of the retail landscape in the Americas and ability to deliver core marketing services.
 </li>
 <li>
 Highly analytical, proactive, and detail-oriented profile with strong multitasking and project management abilities.
 </li>
 <li>
 Collaborative team player with strong problem-solving skills.
 </li>
 <li>
 Strong understanding of the luxury industry, client experience standards, and high-net-worth consumer expectations.
 </li>
 <li>
 Strong organizational skills, with experience delivering work within deadlines and agreed budgets.
 </li>
 <li>
 Exceptional communication and interpersonal skills, able to develop strong working relationships with the local team, our clients and our remote based colleagues.
 </li>
 <li>
 Strong understanding of social media, digital marketing, and evolving luxury consumer engagement trends.
 </li>
 <li>
 Fluent English and Spanish required; French is a plus.
 
 
 </li>
 </ul>
 The range for this position is $77,653.00 - $88,756.00 annual salary. Actual rates are determined based on the job, location, and individual experience.
 
 
 We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
 
 
 
 Company Overview:
 
 
 
 Since 1837, Herm&egrave;s has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Herm&egrave;s, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.
 
 
 An independent, family-owned company, Herm&egrave;s is dedicated to keeping production in France through its 42 workshops, The Herm&egrave;s organization is also a truly global community with a network of 310 stores in 49 countries. Herm&egrave;s employs more than 15,000 people worldwide with over 6,000 of the workforce being Herm&egrave;s craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.
 
 
 At Herm&egrave;s, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Herm&egrave;s&rsquo; success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Herm&egrave;s wish to leave a positive footprint on the world, a mission that&rsquo;s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films &ldquo;Footsteps Across the World&rdquo; available on our website. Link here.
 
 
 
 Our Commitment:
 
 
 
 Family is at the heart of Herm&egrave;s. At Herm&egrave;s of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Herm&egrave;s of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Herm&egrave;s of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.
 
 
 At Herm&egrave;s of Paris, we are proud to be an equal opportunity workplace. It is the policy of Herm&egrave;s of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Herm&egrave;s of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
 
 
 We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at privacy.us@hermes.com. Please do not submit resumes or applications to this email address.
 
 
 A creator, artisan and seller of high-quality objects since 1837, Herm&egrave;s is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Herm&egrave;s cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal m&eacute;tiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
</div>

Marketing Executive - Miami - Hermès Perfume & Beauty

<div>
 
 TITLE: RETAIL STORE PLANNER
 
 
 
 
 REPORTING LINE:
 
 Store Director
 
 
 
 OVERALL MISSION:
 
 
 
 The Retail Store Planner contributes as directly as possible to the business of the store and to the quality of service to customers by ensuring an optimal management of the store stocks and flows.
 
 
 His/her goal is to get the right product at the right moment in store to improve and sustain sales.
 
 
 She/he oversees the replenishment plan and the replenishment strategy of her/his store.
 
 
 She/he will occupy a key position between store team (sales &amp; stock team), logistic team (LDC, Central warehouse, Operations) and subsidiary retail merchandising &amp; planning teams.
 
 
 She/he will implement and follow closely KPIs related to her/his activity.
 
 
 
 MAIN MISSIONS
 
 
 
 <ul>
 <li>
 Stock Quality &amp; stock month coverage responsibility
 </li>
 </ul>
 <ul>
 <li>
 Stock quality &amp; Sales follow up:
 </li>
 <ul>
 <li>
 Analyze, identify and closely follow up the key selling items by M&eacute;tier at different levels: SKUs, model, category and implement relevant KPI (MOS, Sell trough)
 </li>
 <li>
 Arrange weekly meetings with In-store Sales floor manager to align on the product offer in store
 </li>
 <li>
 Apply the product strategy defined with Store team &amp; Retail Merchandising
 </li>
 <li>
 Proactively advise and promote slow moving items to the Sales team
 </li>
 <li>
 Proactively monitor and flag product shortage or risk of shortage and propose alternatives
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Stock month coverage:
 </li>
 <ul>
 <li>
 Define, follow, and optimize the right stock coverage for the store to ensure the realization of the store&rsquo;s sales target and align the guidelines from the subsidiary retail merchandising team
 </li>
 </ul>
 <li>
 Implement relevant KPIs:
 </li>
 <ul>
 <li>
 MOS, Sell trough, Stock ageing and ensuring rotation of products from remote warehouse
 </li>
 <li>
 Share weekly KPIs and strategy with the store manager
 </li>
 <li>
 In-store space capacity monitoring:
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Storage capacity:
 </li>
 <ul>
 <li>
 Monitor closely the storage capacity to avoid saturation of the in-store stockroom and to enhance the store sales strategy (by available stockrooms and by m&eacute;tiers)
 </li>
 <li>
 Help to organize the store stockrooms (front &amp; back &amp; remote) based on the product offer strategy defined by the Floor Manager
 </li>
 <li>
 Product Call Strategy
 
 
 </li>
 </ul>
 </ul>
 <li>
 Where (and when) applicable
 </li>
 <ul>
 <li>
 Min / Max settings CEGID/COCKPIT: Implement with in-store floor managers the min / max CEGID/COCKPIT settings with the store remote stockroom, based on the product offer, the sales strategy and the storage capacity. Follow up and revise them on regular basis
 </li>
 <li>
 Special events: Anticipate and adapt the product call based on peak seasons (Fashion weeks, Year-end celebrations), store commercial events (Trunk shows and M&eacute;tiers Discoveries), new products&rsquo; launches, and support phase out process, in collaboration with the Merchandising team
 </li>
 <li>
 Follow up with LDC your product call and control your replenishment plan vs reality: strong communication to share priorities &amp; needs
 </li>
 <li>
 Relations with other Group actors
 </li>
 <li>
 Work closely with Store management team to reach KPIs
 </li>
 <li>
 Collaborate closely with local Logistic team &amp; Operations team
 </li>
 <li>
 Collaborate closely with RM teams (RM &amp; Planning): alert for stock shortage and request of stock rebalancing
 
 
 </li>
 </ul>
 
 MEASURES OF SUCCESS
 
 
 
 <ul>
 <li>
 Optimum stock levels across all metiers in store
 </li>
 <li>
 Efficient rotation of stock to maximum sell through rates
 </li>
 <li>
 Achievement of the monthly/annual sales budget
 </li>
 <li>
 Increased product awareness of the store team
 </li>
 <li>
 Strong collaboration levels with all stores and corporate actors
 </li>
 <li>
 Build store partnership and community with the HQ Planning team
 
 
 </li>
 </ul>
 
 PROFILE
 
 
 
 <ul>
 <li>
 At least 2 years&rsquo; experience in Retail back office or Planning/Supply Chain
 </li>
 <li>
 Good understanding of supply chain basic concepts
 </li>
 <li>
 Good knowledge of forecasts methodologies and tools
 </li>
 <li>
 Excellent behavioral and communication skills, leadership, ability to work with sales teams and liaise with corporate teams
 </li>
 <li>
 Very organized, rigorous, and reliable
 </li>
 <li>
 Excellent analytical skills
 </li>
 <li>
 Business and service-oriented, proactive to propose improvements and support other team members.
 </li>
 <li>
 Proficient with Excel (PIVOT, Xlookup functions), Word, Power point
 
 
 </li>
 </ul>
 A creator, artisan and seller of high-quality objects since 1837, Herm&egrave;s is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Herm&egrave;s cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal m&eacute;tiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
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Retail Store Planner - Mall of the Emirates

<div>
 
 Job Title: D
 
 
 ata analyst
 
 
 
 
 REPORTS TO: SENIOR RETAIL EXCELLENCE MANAGER
 
 
 
 
 Location: DUBAI
 
 
 
 
 Organisation unit: Hermes middle east
 
 
 
 
 GENERAL MISSION
 
 
 
 Herm&egrave;s is looking for a Data Analyst to strengthen its understanding of both clients and business dynamics across our 6 stores in the Middle East region. The role combines customer‑centric analyses with deep business performance insights to support teams in elevating service, client experience, and retail excellence. By ensuring high data quality and transforming complex information into actionable recommendations, the Data Analyst will help the Maison make informed decisions that advance both customer knowledge and operational performance.
 
 
 
 Responsibilities
 
 
 
 
 Dashboards creation &amp; maintaining
 
 
 
 <ul>
 <li>
 Design and produce dashboards/reports to provide in-depth analysis of business performance and clients&rsquo; behaviour (e.g. client journey, spending patterns)
 </li>
 <li>
 Collaborate with Group and Europe Data Analytics Team to enrich the current dashboards with more insights
 </li>
 <li>
 Ensure the accuracy, consistency, and reliability of data presented in all dashboards and reports, implementing robust data validation processes.
 </li>
 <li>
 Proactively gather and translate evolving business requirements from various stakeholders into actionable specifications for new dashboard development and enhancements
 
 
 </li>
 </ul>
 
 CUSTOMER DATA QUALITY
 
 
 
 <ul>
 <li>
 Improve the customer database quality and animate the retail teams to share best practices in Customer data capture
 </li>
 <li>
 Ensure regular monitoring of the customer database by developing dedicated analyses and Reports
 </li>
 <li>
 Support and deploy Group projects locally, adapting to specific market needs
 </li>
 <li>
 Develop assets to train sales teams on customer data management
 
 
 </li>
 </ul>
 
 Customer Knowledge
 
 
 
 <ul>
 <li>
 Be responsible of customer knowledge for the subsidiary by sharing retail and customer orientated insights
 </li>
 <li>
 Analyse customer patterns and retail performances to support strategic decisions
 </li>
 <li>
 Proactively monitor and identify emerging client behaviors, market trends, and competitive landscapes to anticipate future opportunities and challenges
 </li>
 <li>
 Support customer targeting initiatives with CRM analyses and provide detailed customer profile analyses
 </li>
 <li>
 Accompany group analytics initiatives, such as customer segmentation, and animate them across the subsidiary
 </li>
 <li>
 Perform ad-hoc analysis to answer specific business questions or deepen understanding of behavior or trends that are not available in existing automated dashboards
 
 
 </li>
 </ul>
 
 Retail excellence &amp; Business performance
 
 
 
 <ul>
 <li>
 Analyse on a regular basis (e.g. weekly, monthly) the retail performance and key KPIs (e.g. sales, sales per metiers, traffic, conversion rate, UPT, average basket)
 </li>
 <li>
 Propose recommendations and build action plans
 </li>
 <li>
 Ensure harmonization and alignment of performance indicators across teams and stores, aligned with the Group
 </li>
 <li>
 Contribute to the preparation of business reviews, strategic committees, and management presentations, providing clear and data-backed narratives
 
 
 </li>
 </ul>
 
 Experience &amp; Requirements
 
 
 
 <ul>
 <li>
 Master's degree (Bac +5) in Engineering or in Science / Data Analysis / Computer Science, and a minimum of 3 to 5 years&rsquo; experience in a similar role
 </li>
 <li>
 Confirmed background in statistical methodologies and social behaviour analysis
 </li>
 <li>
 Proficiency in programming languages (SQL, Python, etc.) and BI and visualization tools (Power BI and/or Cognos IBM)
 </li>
 <li>
 Proficient in data analysis and reporting
 </li>
 <li>
 Ability to analyse and synthesize
 </li>
 <li>
 Customer and business orientated mindset
 </li>
 <li>
 Curiosity and adaptability
 </li>
 <li>
 Discretion and confidentiality
 </li>
 <li>
 Team spirit
 </li>
 <li>
 Fluent preferably in multiple languages with spoken and written English mandatory. Arabic &amp; French are a plus.
 </li>
 </ul>
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Retail Data Analyst

<div>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Call centre for Hermes stores in UAE, Kuwait, Bahrain and Doha.
 </li>
 <li>
 Cater to 100% of client queries through emails, phone and/or What&rsquo;s app (product information, product availability, order follow up, delivery, return procedure, claim, miscellaneous.)
 </li>
 <li>
 Being thorough on the information provided to the customers and redirect queries to the dedicated individuals if needed (store, management, After Sales)
 </li>
 <li>
 Ensure that all the requests are closed within the targeted time frame and with the highest quality of service.
 </li>
 <li>
 Follow up the returns, and once quality control is successful, proceed to the validation of the exchange or refund.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Possess good communication and greeting skills.
 </li>
 <li>
 Being punctual, flexible, hardworking, responsible and adaptable.
 </li>
 <li>
 Have a professional approach and a positive attitude.
 </li>
 <li>
 Being a team player.
 </li>
 <li>
 Able to solve problems and decision making.
 </li>
 <li>
 Familiarity with the products.
 
 
 </li>
 </ul>
 In alignment with the UAE Government's Emiratisation strategy, this opportunity is exclusively available to UAE Nationals holding a valid family book.
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Customer Service Coordinator - UAE National

Join Hermès and explore 11   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.