Qureos Mentor

Hermès

<div><div><b>The Opportunity:
</b></div><div>The Temporary Seasonal Sales Support Associate provides clerical support for both front and back of house operations in the Herm&egrave;s boutique.<br>
</div><div></div><div>All other duties as assigned by the supervisor.<br>
</div><div></div><div><b>About the Role:
</b></div><ul><li><div>Consistently provide high levels of service to our clients within the Herm&egrave;s standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at point of sale.
</div></li><li><div>Support the sales team with selling process; hanging merchandise, returning merchandise to floor, retrieving stock, physical preparation of stock room.
</div></li><li><div>Organize and prioritize work station and selling floor to support the sales effort ensure all items ( bags, boxes, note cards, ribbons, stationary and the like) are stocked at all times, maintain selling floor merchandise standards, straightening, filling in, etc.
</div></li><li><div>Support Client Service, Concierge, Doorperson, and Greeter/Host activities.
</div></li><li><div>Support of After Sales areas as needed. Logging in repairs, contacting clients, maintain active records.
</div></li><li><div>Answering phones in a timely manner and exhibiting friendly and appropriate customer service.<br>
</div></li></ul><div></div><div><b>About You:
</b></div><ul><li><div>Strong communication skills.
</div></li><li><div>Customer Service oriented.
</div></li><li><div>Detail oriented.
</div></li><li><div>Strong organizational skills.
</div></li><li><div>Computer skills: Microsoft Office.
</div></li><li><div>Ability to handle difficult situations with grace, compassion and composure.
</div></li><li><div>Ability to lift between 0-25 lbs. without assistance.<br>
</div></li></ul><div></div><div>The hourly range for this position is $19.00 - $22.00. Actual rates determined based on the job, location, and individual experience.<br>
</div><div></div><div>We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.<br>
</div><div></div><div><b>Company Overview:
</b></div><div>Since 1837, Herm&egrave;s has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Herm&egrave;s, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.<br>
</div><div></div><div>An independent, family-owned company, Herm&egrave;s is dedicated to keeping production in France through its 42 workshops, The Herm&egrave;s organization is also a truly global community with a network of 310 stores in 49 countries. Herm&egrave;s employs more than 15,000 people worldwide with over 6,000 of the workforce being Herm&egrave;s craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.<br>
</div><div></div><div>At Herm&egrave;s, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Herm&egrave;s&rsquo; success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Herm&egrave;s wish to leave a positive footprint on the world, a mission that&rsquo;s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films &ldquo;Footsteps Across the World&rdquo; available on our website. Link here .<br>
</div><div></div><div><b>Our Commitment:
</b></div><div>Family is at the heart of Herm&egrave;s. At Herm&egrave;s of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Herm&egrave;s of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Herm&egrave;s of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.<br>
</div><div></div><div>At Herm&egrave;s of Paris, we are proud to be an equal opportunity workplace. It is the policy of Herm&egrave;s of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Herm&egrave;s of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.<br>
</div><div></div><div>We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address.</div></div>

Temporary Seasonal Sales Support Associate, Short Hills

<div>
 <strong>
  Main Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Customer Service:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To welcome the customer with a smile, to make eye contact, and to try to acknowledge him/her as soon as he/she has entered the store in such a way as to make him/her feel that his/her presence has been noticed and is welcome.
  </li>
  <li>
   To make the customer feel comfortable by initiating a conversation that allows him/her to express the reasons for his/her visit to the store.
  </li>
  <li>
   Redirects customer to the relevant department when needed (i.e. After Sales, exchanges, and return).
  </li>
  <li>
   Communicates with the Sales team to ensure a smooth and elegant handover of the customer to the nearest Sales Advisor/cashier available.
  </li>
  <li>
   To thank the customer for his/her visit in a natural and sincere manner.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  After-Sales Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsible for the SAV Day to day activities.
  </li>
  <li>
   Responsible for the documentation and for the information flow from and to the SAV department.
  </li>
  <li>
   Maintain a good working relationship with external and internal repairers: craftsman/ watchmaker/ cobbler and alterations workroom/ support sales team.
  </li>
  <li>
   Ensure all H-care files are completed and submitted in a timely manner and clients are informed about the lead time.
  </li>
  <li>
   Resolves common client issues regarding after sales and ensure that a positive outcome is reached whenever possible.
  </li>
  <li>
   Monitor all on-going H-care files and inform/ advise clients of any delays/ problems.
  </li>
  <li>
   Ensure all incoming deliveries of repairs are dealt with immediately, and clients are informed of the status of their repaired goods.
  </li>
  <li>
   Notifying the customer when the product is ready.
  </li>
  <li>
   Work closely with the stock team to ensure that all defective stock is sent to Paris for either credit or repair.
  </li>
  <li>
   Coordinate with the logistics departments to ensure that the documents of the SAV parcels are well prepared.
  </li>
  <li>
   Liaise with stock team and cash desks (Credit Notes and Supplier Returns).
  </li>
  <li>
   Prioritize workload and ensure that most urgent/ important cases are handled promptly.
  </li>
  <li>
   Manage the SAV petty cash bills or expenses.
  </li>
  <li>
   Follow up with calls and messages.
  </li>
  <li>
   Consistently work to maintain and organize the SAV room (receiving, collection).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Teamwork:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Interactive and positive participation in all Morning Briefings and Team meetings to optimize teamwork and problem solving.
  </li>
  <li>
   Demonstrates respect and consideration to ALL colleagues to maintain a solid and dynamic team.
  </li>
  <li>
   Inspires and surprise colleagues by sharing positive ideas and experiences.
  </li>
  <li>
   Builds effective relationships using appropriate verbal and non-verbal communication with all internal customers (Sales Team, F&amp;B Team, Support Services, Management Team etc.).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong reporting skills accuracy and attention to detail.
  </li>
  <li>
   Able to work independently; strong follow up skills.
  </li>
  <li>
   Innovative problem-solver.
  </li>
  <li>
   Highly analytical thinker.
  </li>
  <li>
   Professionalism in services provided to the customer.
  </li>
  <li>
   Positive attitude within the team.
  </li>
 </ul>
</div>


Permanent - After Sales Executive - Dubai Mall

<div>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Onboarding
  </li>
  <li>
   Collect and verify new joiner documents (passport, visa, Emirates ID, IBAN, etc.)
  </li>
  <li>
   Coordinate medical tests, visa stamping, and ID issuance
  </li>
  <li>
   Prepare employment contracts and offer letters
  </li>
  <li>
   Register employees with relevant authorities (e.g., MOHRE, LMRA)
  </li>
  <li>
   Employee Records &amp; Documentation
  </li>
  <li>
   Maintain accurate and up-to-date employee files
  </li>
  <li>
   Track visa expiry, ID renewals, and residency status
  </li>
  <li>
   Ensure confidentiality and secure storage of HR documents
  </li>
  <li>
   Update HR systems with employee data
  </li>
  <li>
   Compliance &amp; Legal Coordination
  </li>
  <li>
   Ensure adherence to local labour laws and company policies
  </li>
  <li>
   Support audits and inspections by government authorities
  </li>
  <li>
   Prepare reports for ministries or regulatory bodies
  </li>
  <li>
   Assist in disciplinary and grievance documentation
  </li>
  <li>
   Medical Insurance
  </li>
  <li>
   Enroll all new staff in medical insurance and collect all relevant document
  </li>
  <li>
   HR Systems &amp; Reporting
  </li>
  <li>
   Update MCH systems with employee data
  </li>
  <li>
   Generate reports on headcount, turnover, and attendance
  </li>
  <li>
   HR Projects
  </li>
  <li>
   Support HRM on projects related to onboarding, offboarding
  </li>
  <li>
   Support HRM on projects related to policies and procedures
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in human resources, Business Administration, or related field.
  </li>
  <li>
   1-2 years&rsquo; of Experience in HR Admin or similar role.
  </li>
  <li>
   Knowledge of HR systems and processes.
  </li>
  <li>
   Excellent communication, organizational and multitasking skills.
  </li>
  <li>
   High attention to detail and ability to handle sensitive information with discretion.
  </li>
 </ul>
</div>


Human Resources Administrator - UAE National

<div>
 <strong>
  Main Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Sales and Service:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To welcome the client warmly with a smile, making eye contact, and acknowledge him/her as soon as he/she has entered the store.
  </li>
  <li>
   To engage with the client with sincerity.
  </li>
  <li>
   To make the client feel comfortable by creating a bond through conversation.
  </li>
  <li>
   To present the relevant product features and benefits, based on the client needs identified during the conversation. Always take the time to share the stories behind each product.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Customer Relationship Management:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Call on current &amp; potential clients to establish &amp; maintain client relationship and to inform about new products &amp; services.
  </li>
  <li>
   Invite the customer to share his/her details to continue to establish &amp; maintain client relationship and to inform about new products &amp; services.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Administrative and Visual Merchandising:
  <br/>
  <br/>
 </strong>
 To oversee, under the Store Manager/ Floor Manager's supervision, that:
 <br/>
 <br/>
 <ul>
  <li>
   The store is always merchandised correctly, and that the products are returned to their place after having been shown to a customer.
  </li>
  <li>
   The departments are always well stocked.
  </li>
  <li>
   The products are well stored or folded in order to prevent any damage.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operations:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To partake in management tasks associated with sales.
  </li>
  <li>
   Adhere to the administrative procedures concerning exchanges, returns and repairs.
  </li>
  <li>
   Be accountable and responsible for ad hoc mission entrusted by the store management.
  </li>
  <li>
   To share clients feedback on products.
  </li>
  <li>
   To propose ideas for improving the daily running of the store and the service deliver.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven track record in a sales position in luxury retail.
  </li>
  <li>
   Empathy &amp; sincerity when serving customers.
  </li>
  <li>
   Professionalism in services provided to the customer.
  </li>
  <li>
   Individual contribution to the turnover in the sector.
  </li>
  <li>
   Positive attitude within the sales team.
  </li>
  <li>
   Familiarity with the products.
  </li>
  <li>
   Punctuality, flexibility, reactivity.
  </li>
 </ul>
</div>


Client Advisor - Abu Dhabi

<div>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Onboarding
  </li>
  <li>
   Collect and verify new joiner documents (passport, visa, photo, employee information form, Emirates ID, IBAN, etc.)
  </li>
  <li>
   Prepare and issue employment contracts for new joiners prior to the start date.
  </li>
  <li>
   Ensure the new joiner has signed all the policies and agreements prior to their start date.
  </li>
  <li>
   Support on coordination for the medical tests, visa stamping, and ID issuance, etc.
  </li>
  <li>
   Register employees with relevant authorities (e.g., MOHRE, LMRA).
  </li>
  <li>
   Register the required employees on the GPSSA portal
  </li>
  <li>
   Notify the compensation team on the new joiners for the payroll.
  </li>
  <li>
   Ensure all onboarding documentation is completed accurately and filed correctly.
  </li>
  <li>
   Visa and Work Permit Support:
  </li>
  <li>
   Handle visa applications, renewals, cancellations, and amendments for employees, including mission visas and temporary visas.
  </li>
  <li>
   Coordinate with the legal team to ensure timely processing.
  </li>
  <li>
   Maintain a visa tracker and ensure all work permits and visas are valid and renewed on time.
  </li>
  <li>
   Provide guidance and support to employees regarding visa requirements and documentation.
  </li>
  <li>
   Employee Records &amp; Documentation
  </li>
  <li>
   Maintain accurate and up-to-date employee files
  </li>
  <li>
   Track visa expiry, work permit renewals, ID renewals, and residency status
  </li>
  <li>
   Ensure confidentiality and secure storage of HR documents
  </li>
  <li>
   Update HR systems with updated employee data
  </li>
  <li>
   Maintain employee files (both physical and digital) and update HRIS with accurate information.
  </li>
  <li>
   4. Compliance &amp; Legal Coordination
  </li>
  <li>
   Ensure adherence to local labour laws and company policies
  </li>
  <li>
   Support audits and inspections
  </li>
  <li>
   Assist in disciplinary and grievance documentation
  </li>
  <li>
   Medical Insurance
  </li>
  <li>
   Ensure that all new staff are enrolled in the medical insurance and collect all relevant documents
  </li>
  <li>
   Administer company medical insurance policies for employees and their dependents.
  </li>
  <li>
   Coordinate with insurance providers for new enrolments, renewals, claims and /or deletion.
  </li>
  <li>
   Address employee queries related to benefits and insurance coverage.
   <br/>
   <br/>
  </li>
 </ul>
 Ensure compliance with local regulations regarding mandatory insurance coverage.
 <br/>
 <br/>
 <ul>
  <li>
   HR Systems &amp; Reporting
  </li>
  <li>
   Update MCH systems with employee data
  </li>
  <li>
   Generate reports on headcount, turnover, and attendance
  </li>
  <li>
   Offboarding:
  </li>
  <li>
   Prepare the final settlement as per the local labour laws and coordinate with the leaver and the finance team to process the payment.
  </li>
  <li>
   Ensure timely removal of employee access to systems and retrieval of company property.
  </li>
  <li>
   Coordinate with Compensation and Benefits for removal of leaver from the payroll
  </li>
  <li>
   Maintain proper documentation of terminated employees for compliance and audit purposes.
  </li>
  <li>
   Support on the visa cancellation process/ transfer process.
  </li>
  <li>
   Support with the exit ticket booking as and when required
  </li>
  <li>
   Follow the labour laws on the offboarding, considering the notice period.
  </li>
  <li>
   HR Projects
  </li>
  <li>
   Support HRM on projects related to onboarding, offboarding, policies and procedures
   <br/>
   <br/>
  </li>
 </ul>
 Support HRM on Audit and on HR System
 <br/>
 <br/>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in human resources, Business Administration, or related field.
  </li>
  <li>
   2-5 years&rsquo; of Experience in HR Administration or similar role preferably in a multinational or corporate environment.
  </li>
  <li>
   Strong knowledge of UAE labor laws and visa regulations (if applicable)
  </li>
  <li>
   Experience in HR systems and processes.
  </li>
  <li>
   Excellent communication, organizational and multitasking skills.
  </li>
  <li>
   High attention to detail and ability to handle sensitive information with discretion and have the ability to multitask and work under tight deadlines.
  </li>
 </ul>
</div>


HR Administrator

<div>
 The Team:
 <br/>
 <br/>
 The Legal team partners with every Herm&egrave;s department to support their business goals by providing legal advice, risk analysis, and liability management, through legal documentation and strategy.
 <br/>
 <br/>
 The Opportunity:
 <br/>
 <br/>
 As Legal Counsel, you will work closely with all members of the legal team, the business teams, and French Parent Company to provide legal advice and counsel to a variety of matters. This position will sit in our NYC or Beverly Hills Corporate office.
 <br/>
 <br/>
 About the Role:
 <br/>
 <br/>
 <ul>
  <li>
   Draft, review, and negotiate contracts for events, collaborations, technology, and services
  </li>
  <li>
   Monitor changes in relevant federal, state, and local laws in areas such as privacy, consumer protection, and employment
  </li>
  <li>
   Support privacy compliance, including responding to data subject requests
  </li>
  <li>
   Assist with litigation management, including tracking and monitoring of legal trends across the industry
  </li>
  <li>
   Contribute to policy and procedure development and training
  </li>
  <li>
   Support and advise HR on employment-related matters
  </li>
  <li>
   Partner with customer service teams to respond to inquiries and requests
  </li>
  <li>
   Support other legal projects as assigned, gaining exposure to additional practice areas
  </li>
  <li>
   All other duties to be assigned by supervisor
  </li>
  <li>
   This is a full-time 5 day a week in person role with occasional travel to Paris
   <br/>
   <br/>
  </li>
 </ul>
 Supervisory Responsibility:
 <br/>
 <br/>
 <ul>
  <li>
   NO
   <br/>
   <br/>
  </li>
 </ul>
 Budget Responsibility:
 <br/>
 <br/>
 <ul>
  <li>
   NO
   <br/>
   <br/>
  </li>
 </ul>
 Decision Making Responsibility:
 <br/>
 <br/>
 <ul>
  <li>
   YES
   <br/>
   <br/>
  </li>
 </ul>
 About You:
 <br/>
 <br/>
 <ul>
  <li>
   J.D. from accredited U.S. law school
  </li>
  <li>
   3-5 years of experience at a large global law firm
  </li>
  <li>
   Licensed to practice law in NY or CA
  </li>
  <li>
   Excellent written and verbal communication skills &amp; research skills
  </li>
  <li>
   Excellent interpersonal skills, with the ability to develop collaborative relationships at all levels and departments
  </li>
  <li>
   Proven ability in managing multiple projects and competing priorities while balancing needs for quality and deadlines
  </li>
  <li>
   Must possess sound judgement and critical thinking skills, ability to deliver on variety of tasks in fast-pace environment
  </li>
  <li>
   Must handle confidential matters with utmost discretion
  </li>
  <li>
   Details oriented with strong organizational skills; evidence of self-motivation; demonstrated ability to plan, schedule and work both independently and in teams with service-oriented organization
   <br/>
   <br/>
  </li>
 </ul>
 The range for this position is $130,013.00 - $153,650.00 annually. Actual rates are determined on the job, location, and individual experience.
 <br/>
 <br/>
 We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
 <br/>
 <br/>
 <strong>
  Company Overview
  <br/>
  <br/>
 </strong>
 Since 1837, Herm&egrave;s has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Herm&egrave;s, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.
 <br/>
 <br/>
 An independent, family-owned company, Herm&egrave;s is dedicated to keeping production in France through its 42 workshops, The Herm&egrave;s organization is also a truly global community with a network of 310 stores in 49 countries. Herm&egrave;s employs more than 15,000 people worldwide with over 6,000 of the workforce being Herm&egrave;s craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.
 <br/>
 <br/>
 At Herm&egrave;s, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Herm&egrave;s' success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Herm&egrave;s wish to leave a positive footprint on the world, a mission that's at the heart of our commitment to progress. This narrative can be experienced in a series of short films &ldquo;Footsteps Across the World&rdquo; available on our website.
 <br/>
 <br/>
 <strong>
  OUR COMMITMENT
  <br/>
  <br/>
 </strong>
 Family is at the heart of Herm&egrave;s. At Herm&egrave;s of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Herm&egrave;s of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Herm&egrave;s of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.
 <br/>
 <br/>
 At Herm&egrave;s of Paris, we are proud to be an equal opportunity workplace. It is the policy of Herm&egrave;s of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Herm&egrave;s of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
 <br/>
 <br/>
 We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address.
 <br/>
 <br/>
 "Cr&eacute;ateur, artisan et marchand d&rsquo;objets de haute qualit&eacute;, Herm&egrave;s est, depuis 1837, une maison fran&ccedil;aise, familiale et ind&eacute;pendante qui emploie pr&egrave;s de 25 185 collaborateurs dans le monde. Anim&eacute; par un esprit d&rsquo;entreprendre continu et une exigence constante, Herm&egrave;s cultive la libert&eacute; et l&rsquo;autonomie de chacun gr&acirc;ce &agrave; un management responsable. L&rsquo;entreprise perp&eacute;tue la transmission de savoir-faire d&rsquo;exception par un ancrage territorial fort dans le respect des hommes et de la nature &ndash; source de mati&egrave;res d&rsquo;exception. Seize m&eacute;tiers artisanaux irriguent la cr&eacute;ativit&eacute; de la maison dont les collections rayonnent dans pr&egrave;s 300 magasins dans le monde."
</div>


Junior Legal Counsel

<div>
 <strong>
  ROLE SUMMERY
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   As a Client Experience Executive, you will be responsible to ensure that each client enjoys an exceptional and memorable experience that reflects our brand&rsquo;s values and standards.
  </li>
  <li>
   Working closely with the store team, the Client Experience Executive supports a warm welcoming, personalized and service-oriented atmosphere, proactively addressing clients&rsquo; needs and elevating the overall shopping experience
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Greet and warmly welcome clients, creating a comfortable and inviting environment
  </li>
  <li>
   Engage with clients to understand their needs, preferences, and style, offering tailored recommendations, using traffic management tools if needed
  </li>
  <li>
   Effectively manage the waiting time applying appropriate verbal and non-verbal communication and using traffic management tools if needed
  </li>
  <li>
   Support sales team in delivering a seamless client experience by coordinating services like product reservations, client appointments, customer orders, paid items pick-ups and follow-ups
  </li>
  <li>
   Monitor and follow up on the client feedback on the shopfloor ensuring that any issues are promptly communicated to the managers (if needed), addressed and resolved in a client-centric way
  </li>
  <li>
   Present, support and assist in organizing and executing in-store events or experiences aimed at enhancing client engagement. Share stories and anecdotes about Hermes with clients whenever possible
  </li>
  <li>
   Collaborate with store runners, sales team, and management to ensure that client-facing areas are impeccably maintained and stocked
  </li>
  <li>
   Keep records of the regular clients&rsquo; preferences, interactions, and feedback in line with client relationship management practices
  </li>
  <li>
   Act as a brand ambassador, embodying the brand&rsquo;s values and maintaining an approachable and elegant demeanor
  </li>
  <li>
   Ensure that all service-related guidelines and brand standards are consistently followed
  </li>
  <li>
   Build strong and enduring relationships with clients to encourage repeat visits
  </li>
  <li>
   Support loyalty and retention efforts by engaging clients with personalized communication, and special services such as beauty consultations and F&amp;B
  </li>
  <li>
   Continuously learn about clients&rsquo; evolving preferences to provide personalized assistance that makes them feel valued and understood
  </li>
  <li>
   Provide the information about the mall, store services and significant cultural events in the city
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  MEASURES OF SUCCESS
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Operational Efficiency and Excellence &ndash; traffic and waiting time management
  </li>
  <li>
   Product and Brand Expertise &ndash; Deeply understands the brand&rsquo;s heritage, values, and products to educate and inspire clients
  </li>
  <li>
   Seamless waiting experience &ndash; adherence to service-level expectations
  </li>
  <li>
   Collaboration and team support &ndash; feedback from the teams and management on the ease of collaboration and support provided (communication, follow-ups)
  </li>
  <li>
   Consistency in maintaining and organizing client-facing areas
  </li>
  <li>
   Number of proactive actions taken to address client needs without prompts (follow-up, offering different services)
  </li>
 </ul>
</div>


Customer Experience Executive - Dubai Mall

Join Hermès and explore 10   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.