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Herringbone and Sui

Location: Mumbai, India Company: Love Pangolin Experience: 2+ years (D2C Apparel/Fashion preferred)About UsLove Pangolin is a design-driven travel apparel clothing brand focused on creating utility driven, comfortable, and conscious fashion. We&rsquo;re looking for a passionate and customer-obsessed individual to join our growing team in Mumbai.Role OverviewAs a Customer Service Executive, you'll be the voice of Love Pangolin&mdash;handling customer queries, resolving issues, and ensuring a seamless purchase experience across all channels.Key Responsibilities<ul><li>Handle customer queries via email, WhatsApp, social media &amp; phone</li><li>Manage order updates, returns, exchanges, refunds &amp; tracking</li><li>Coordinate with logistics and warehouse teams for timely resolution</li><li>Understand product specs (fits, fabrics, sizing) to guide customers</li><li>Maintain CRM records and ensure timely follow-ups</li><li>Monitor customer feedback and escalate recurring issues</li><li>Contribute to improving service SOPs and customer journey</li></ul>Requirements<ul><li>2+ years experience in customer support (D2C clothing/fashion preferred)</li><li>Strong communication skills (written &amp; verbal)</li><li>Good understanding of clothing terminology, sizing, and fabric types</li><li>Experience with tools like Gorgias, Zendesk, or similar CRMs</li><li>Problem-solving mindset with attention to detail</li><li>Team player, comfortable in a fast-paced startup environment</li></ul>What We Offer<ul><li>Competitive salary &amp; performance bonuses</li><li>Employee discounts &amp; early access to collections</li><li>Growth opportunities within a fast-growing fashion brand</li><li>A collaborative &amp; design-forward work culture</li></ul>Job Type: Full-timePay: &#8377;30,000.00 - &#8377;40,000.00 per monthLanguage:<ul><li>English (Required)</li><li>Hindi (Required)</li></ul>Work Location: In person

Customer Service Executive

Join Herringbone and Sui and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Herringbone and Sui

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Customer Service Executive