Qureos Mentor

Hexaware Technologies

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 Qualifications and Technical Competencies Required
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 Education
 
 
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 Undergraduate to post-graduate
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 Desirable: Travel / Hospitality Industry
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 Experience
 
 
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 Fresher / Experience in a Domestic or International process
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 Inbound
 
 
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 Prefer having prior experience of taking calls
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 Excellent call management skills
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 Handle irate customers
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 Outbound
 
 
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 Should ensure that the daily targets assigned are completed on time
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 Excellent real writing/verbal skills
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 Ensure adherence to daily activities assigned
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 Technical Competencies: Job related
 
 
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 Prefer having typing Speed +25 wpm with 90% accuracy
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 MS office knowledge mandatory
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 Basic computer knowledge
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 Language
 
 
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 English B1 or B2 Level and Arabic
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 Soft Skills
 
 
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 Strong communication skills to effectively manage interactions
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 Proficient in verbal communication
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 Ability to create exceptional customer experiences (Customer Satisfaction)
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 Meet delivery expectations aligned with defined Key Result Areas (KRAs)
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 Personal Skills and Traits
 
 
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 Should be supportive and open to feedback
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 Is able to communicate clearly, both written and in speech
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 Has a pleasant attitude
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 Team player
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 Should be a quick learner
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 Ability to manage work efficiently with minimum guidance
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 Multi-tasking ability
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 Job Description
 
 
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 Handle Chat interactions, inbound video calls, emails &amp; outbound calls as required
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 Comprehend customers' queries / complaints / comments
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 Display empathy/ understanding of the issue/ concern towards the customer
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 Provide quick and effective resolution to customers' queries
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 Talks in a way the customer can understand
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 Is able to handle pressure situations and complaints of irate customers
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 Works accurately and with an eye for details
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 Is able to use automated information systems to analyze the customer's situation
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 Meeting targets of upselling
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 Ensures adherence to on-time reporting to work
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 Share process improvement ideas
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 Work Schedule and Environment
 
 
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 Working 5 days a week with Rotational shifts (Timing) and Rotational week off
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 Mandatory:
 
 
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 Excellent communication
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 Adherence to company policies, rules and regulations
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 To follow quality processes thoroughly using checklist standards
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 Responsible for complying with all QMS and ISMS Policies and procedures
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 Open for change in process as per requirement
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 Certifications:
 
 
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 Should clear internal &amp; external certifications
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Customer Service Representative

Join Hexaware Technologies and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Hexaware Technologies

About Company

Customer Service Representative