Qureos Mentor

Position SummaryWe are looking for a detail-oriented and customer-focused Credit Card Chat Support Associate. The role involves assisting customers with credit card&ndash;related queries such as applications, usage, billing, payments, disputes, and rewards&mdash;exclusively through live chat. The ideal candidate must have strong written communication skills, good knowledge of credit card operations, and the ability to handle multiple chats simultaneously.Job DescriptionDesignation: Process ConsultantQualification: GraduateAge Limit: Less than 30 yearsExperience: Minimum 2 years of international customer service (Chat) in the financial domainSkills Required:<ul><li>Excellent written communication</li><li>Typing speed: 50 WPM with 90% accuracy</li><li>Quick navigation, web-savvy, basic troubleshooting</li><li>Ability to multitask and toggle between multiple systems</li></ul>Shift: Night shift + Rotational weekly offWorking Days: 5 days working, 2 days offSalary: Up to 5 LPALocation: DLF Cyber City, Gachibowli, HyderabadCab: 2-way cab facility providedRoles &amp; Responsibilities<ul><li>Handle customer queries via chat and messaging platforms</li><li>Build strong customer relationships through a consultative approach</li><li>Provide first contact resolution and ensure customer satisfaction</li><li>Identify opportunities to offer relevant products based on customer needs</li><li>Meet quality, compliance, and productivity targetsNavigate multiple systems/tools efficiently</li><li>Document customer information such as payment details, address changes, travel updates, etc.</li></ul>Job Type: Full-timePay: Up to &#8377;500,000.00 per yearWork Location: In person

Chat Support Executive

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Chat Support Executive