Qureos Mentor

HHM Hotels

HHM Hotels is a leader in the hospitality industry, managing a portfolio of 240 properties across the United States and Canada. With over 30 years of experience, the company specializes in hotel management, investment, and development, focusing on delivering exceptional operating results and maintaining strong relationships with hotel owners. HHM Hotels emphasizes the use of technology and proprietary processes to enhance revenue generation, cost management, and service delivery, ensuring consistent performance and operational profitability.

Compensation: $25.00 per hour
 <div><div>Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.
Potential Career Path
Executive Housekeeper &ndash; Operations Manager &ndash; Assistant General Manager
Essential Job Functions
<ul><li>Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.</li>
<li>Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.</li>
<li>Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.</li>
<li>Answer inquiries pertaining to hotel policies and services and resolve guests&rsquo; complaints and concerns.</li>
<li>Prepare schedules based upon occupancy and assign duties to associates.</li>
<li>Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner.</li>
<li>Prepare required paperwork pertaining to departmental functions.</li>
<li>Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.</li>
<li>Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).</li>
<li>Maintain departmental expenses in line with budget as described by General Manager.</li>
<li>Ensure compliance with specific brand standards.</li>
<li>Be aware of and communicate service scores to drive improvement and higher guest satisfaction.</li>
<li>Follow sustainability guidelines and practices related to HHM&rsquo;s EarthView program.</li>
<li>Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.</li>
<li>Perform other duties as requested by management.</li>
</ul>Position Requirements
<ul><li>High School diploma or equivalent preferred.</li>
<li>One year previous housekeeping supervisor experience required.</li>
</ul>Work Environment and Context
<ul><li>Work schedule varies and may include working on holidays, weekends and alternate shifts.</li>
<li>Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.</li>
</ul>What We Believe
People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It</div></div>

Assistant Housekeeping Manager

<div><div>Maintain cleanliness of public areas in accordance with established guest service and sustainability standards.
Your Growth Path
Room Inspector &ndash; Housekeeping Supervisor &ndash; Executive Housekeeper
Your Focus
<ul><li>Clean all hard and textile surfaces and restrooms within public space; and respond to guest room requests.</li>
<li>Ensure internal windows and doorways are free of fingerprints and smudges.</li>
<li>Ensure that furniture and hard surfaces of public areas are clean and organized.</li>
<li>Ensure floors are free of debris.</li>
<li>Clean any carpet spots.</li>
<li>Ensure that all surfaces of elevators are clean and free of debris.</li>
<li>Empty all waste receptacles in public areas.</li>
<li>Clean employee break room and employee restroom.</li>
<li>Utilize chemicals according to directions and gain familiarity with all Material Safety Data Sheets.</li>
<li>Follow procedures concerning protection against blood borne pathogens.</li>
<li>Follow sustainability guidelines and practices related to HHM&rsquo;s EarthView program.</li>
<li>Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.</li>
<li>Perform other duties as requested by management.</li>
</ul>Your Background and Skills
<ul><li>High school diploma or equivalent.</li>
<li>Previous related experience preferred.</li>
</ul>Work Environment and Context
<ul><li>Work schedule varies and may include working on holidays and weekends.</li>
<li>Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.</li>
</ul>What We Believe
People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It</div></div>

Public Area Attendant

Compensation: $60,000 to $75,000 per year
 <div><div>Manage accounts to achieve guest satisfaction and to solicit past and new business ensuring all revenue goals are achieved or exceeded over the Homewood Suites Rockville Gaithersburg and the Hilton Garden Inn Rockville-Gaithersburg.
Potential Career Path
Property Director of Sales &ndash; Area Director of Sales &ndash; Regional Director of Sales
Essential Job Functions
<ul><li>Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.</li>
<li>Maximize revenue by selling all facets of the hotel to previous, current and potential clients.</li>
<li>Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements.</li>
<li>Manage accounts ensuring pertinent aspects of solicitation and closing are complete and documented.</li>
<li>Coordinate various departments' participation in servicing accounts.</li>
<li>Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue.</li>
<li>Develop and conduct persuasive verbal sales presentations to prospective clients.</li>
<li>Articulate and leverage the benefits of the hotel to close sales opportunities.</li>
<li>Travel locally to conduct outside calls, promote the hotel and review competition.</li>
<li>Represent hotel at trade shows.</li>
<li>Perform other duties as requested by management.</li>
</ul>Position Requirements
<ul><li>Associate&rsquo;s or Bachelor&rsquo;s degree in Hospitality or related industry preferred.</li>
<li>Proven track record in sales required and previous hospitality sales experience preferred.</li>
</ul>Work Environment and Context
<ul><li>Work schedule varies and may include occasionally working on holidays and weekends.</li>
<li>Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.</li>
<li>Moderate travel between hotel and client&rsquo;s locations required.</li>
</ul>What We Believe
People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It</div></div>

Area Senior Sales Manager

Compensation: $20.00 to $23.00 per hour
 <div><div>Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.
Your Growth Path
Front Office Supervisor/Accounts Payable or Receivable Clerk &ndash; Front Office Manager
Your Focus
<ul><li>Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.</li>
<li>Keep records of room availability and guests' accounts, manually or using computers.</li>
<li>Prepare and distribute daily reports.</li>
<li>Audit and reconcile cashiers.</li>
<li>Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.</li>
<li>Input and update financial information into the BRAINS network.</li>
<li>Check guests in/out and perform Guest Service Agents tasks.</li>
<li>Respond to guest inquiries and resolve complaints.</li>
<li>Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.</li>
<li>Practice safe work habits and wear protective safety equipment.</li>
<li>Ensure overall guest satisfaction.</li>
<li>Perform other duties as requested by management.</li>
</ul>Your Background and Skills
<ul><li>High School diploma or equivalent preferred.</li>
<li>Previous night audit/accounting experience or equivalent training required.</li>
<li>Computer knowledge/Excel and arithmetic skills required.</li>
<li>FSD is a plus, required within 90 days of employment.</li>
</ul>HHM Hotels Benefits and Perks
<ul><li>Competitive wages for full time and part time opportunities</li>
<li>Medical, Dental and Vision Health Insurance</li>
<li>Paid Time Off</li>
<li>401k Company Match</li>
<li>Daily Pay</li>
<li>Free Basic Life Insurance</li>
<li>24/7 access to TELUS Health, a confidential work-life resource.</li>
<li>Travel Discounts</li>
<li>Commuter Transit and Commuter Parking Benefits</li>
<li>Employee Assistance and Wellness Program</li>
<li>Educational/Professional Development</li>
<li>Referral Bonus Program</li>
</ul>Work Environment and Context
<ul><li>Work schedule varies and may include working on holidays, and weekends.</li>
<li>Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching.</li>
</ul>What We Believe
People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It</div></div>

Night Auditor

<div><div>Opportunity: Breakfast Attendant

Prepare breakfast bar for hotel guests while greeting and servicing them in a friendly manner consistent with brand and/or hotel and sustainability standards.

Your Growth Path
Restaurant Server or Guest Service Agent &ndash; Restaurant Supervisor or Front Desk Manager.

Your Focus<ul>
<li>Carry food, dishes, trays, or silverware from pantry to serving counters.</li>
<li>Set up attractive food displays and maintain cleanliness to ensure food safety.</li>
<li>Wipe tables or seats with dampened cloths.</li>
<li>Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning.</li>
<li>Clean up spilled food, drink or broken dishes and remove trash.</li>
<li>Maintain adequate supplies of items such as clean glassware, dishes, or trays.</li>
<li>Fill beverage and ice dispensers.</li>
<li>Stock cabinets or serving areas with condiments and refill condiment containers.</li>
<li>Locate and provide items requested by guests.</li>
<li>Clean and polish counters, shelves, walls, furniture, or equipment in pantry or breakfast area and mop or vacuum floors.</li>
<li>Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.</li>
<li>Follow sustainability guidelines and practices related to HHM&rsquo;s EarthView program</li>
<li>Practice safe work habits and use required safety equipment.</li>
<li>Ensure overall guest satisfaction.</li>
<li>Perform other duties as requested by management.</li>
</ul>
Your Background and Skills
<ul>
<li>High School diploma or equivalent preferred.</li>
<li>Food sanitation certification a plus and required within 90 days of employment.</li>
<li>Previous food and beverage experience preferred or equivalent training.</li>
</ul>
HHM Benefits and Perks
<ul>
<li>Competitive wages for full time and part time opportunities</li>
<li>Medical, Dental and Vision Health Insurance</li>
<li>Paid Time Off</li>
<li>401k Company Match</li>
<li>Free Basic Life Insurance</li>
<li>Travel Discounts</li>
<li>Commuter Transit and Commuter Parking Benefits</li>
<li>Employee Assistance and Wellness Program</li>
<li>Educational/Professional Development</li>
<li>Referral Bonus Program</li>
</ul>
Work Environment and Context
<ul>
<li>Work schedule varies and may includeworking on holidays and weekends.</li>
<li>Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.</li>
</ul>
What We Believe

People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It
</div>
Managed by HHM Hotels</div>

Breakfast Attendant

<div><div>Opportunity: Bistro Server

Serve food and/or beverage to guests in a courteous and friendly manner and in accordance with established brand/hotel guest service and sustainability standards.

Your Growth Path

Banquet Server/Captain; Restaurant Supervisor &ndash; Restaurant Manager &ndash; Banquet Manager

Your Focus
<ul>
<li>Set up necessary supplies, food, and beverage at the beginning of the shift and maintain a stocked work area at all times.</li>
<li>Take orders from customers, input orders, obtain payment and provide change.</li>
<li>Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.</li>
<li>Prepare food, coffee and other beverages, including alcohol, when necessary.</li>
<li>Prepare ingredients for cooking, including portioning, chopping, and storing food, when necessary.</li>
<li>Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods.</li>
<li>Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank in accordance with established policies.</li>
<li>Clean all equipment and areas, locking equipment doors, etc.</li>
<li>Abide by state, federal and corporate requirements pertaining to serving alcoholic beverages.</li>
<li>Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.</li>
<li>Ensure overall guest satisfaction.</li>
<li>Perform other duties as requested by management.</li>
</ul>
Your Background and Skills
<ul>
<li>High School diploma or equivalent preferred.</li>
<li>Previous food and beverage experience or equivalent training required.</li>
</ul>
HHM Hotels Benefits and Perks
<ul>
<li>Competitive wages for full time and part time opportunities</li>
<li>Medical, Dental and Vision Health Insurance</li>
<li>Paid Time Off</li>
<li>401k Company Match</li>
<li>Daily Pay</li>
<li>Free Basic Life Insurance</li>
<li>24/7 access to TELUS Health, a confidential work-life resource.</li>
<li>Travel Discounts</li>
<li>Commuter Transit and Commuter Parking Benefits</li>
<li>Employee Assistance and Wellness Program</li>
<li>Educational/Professional Development</li>
<li>Referral Bonus Program</li>
</ul>
Work Environment and Context
<ul>
<li>Work schedule varies and may include working on holidays and weekends and alternate shifts.</li>
<li>Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.</li>
</ul>
What We Believe

People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It
</div>
Managed by HHM Hotels</div>

Bistro Server

<div><div>Opportunity: Area Director of Engineering (Maintenance)

Manage all general and preventative maintenance functions at the Whiteface Lodge and the Laurel Lake Placid to ensure guest service and sustainability standards are achieved and maintained throughout the hotels.

Work with your team members to create a productive and healthy work environment. This individual must be willing to roll up their sleeves and be hands-on when needed but balance the strategic perspective and future planning of the department. Have in-depth experience in leadership and team dynamics to pursue objectives identified in established strategic plans.

Work through the mechanical engineering report with priority items to replace and repair. Become intimately involved with the FF&amp;E 5-year Capital plan.

Must have expertise in Project Management and a well-rounded knowledge to assess, repair and/or replace all mechanicals (or research to do such). This is a 30% hands-on role and 70% strategic planner.

Your Growth Path

Regional Director of Engineering - VP of Engineering

Your Focus
<ul>
<li>Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.</li>
<li>Conduct room inspections and identify repair needs.</li>
<li>Manage relationships, coordinate bids, quotes and contracts for 3rdparty vendors.</li>
<li>Meet with the staff 2 times per day and assign priority projects and tasks; ensure all are attended to with adequate and timely follow-up to the GM</li>
<li>Oversee all projects (Large or small), or PIPs, and manage and report on the work progress daily.</li>
<li>Install or repair sheet rock and other wall coverings.</li>
<li>Work with the team to develop their skill sets and participate with the jobs to ensure proper completion is #1.</li>
<li>Continue the replacement and repair of heating and cooling pumps as well as preventative maintenance on the suites where and when needed.</li>
<li>Manage expenses (labor and product) to the budgeted amount; do not exceed without prior approval.</li>
<li>Attend to the department&rsquo;s monthly checkbook and ensure we are following the budget set forth.</li>
<li>Perform preventative maintenance on a scheduled basis and complete work orders as necessary; keep accurate records of PM&rsquo;s on all rooms and equipment.</li>
<li>Maintain the building exterior and &ldquo;curb appeal&rdquo; of entire hotel grounds</li>
<li>Refurbish, paint and finish furniture and fixtures as needed.</li>
<li>Test, examine, and maintain hotel&rsquo;s life safety systems to ensure they are always 100% operational.</li>
<li>Maintain repair and preventive maintenance records and coordinate compliance of service contracts, state certifications, code enforcement, local health department, insurance demands and other jurisdictional requirements (perform and maintain work to local, state and Federal codes).</li>
<li>Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.</li>
<li>Your #1 internal customer is the Front Desk, where most complaints or concerns are conveyed. Communication to and from the Front Desk and Maintenance is paramount for our success.</li>
<li>Follow sustainability guidelines and practices related to HHM&rsquo;s Earth View program.</li>
<li>Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.</li>
<li>Perform other duties as requested by management.</li>
</ul>
Your Background and Skills
<ul>
<li>High School diploma and/or trade school course work in related field preferred with extensive 7-10 years&rsquo; experience in Resorts, Hotels and/or related industries.</li>
<li>Previous engineer/maintenance leadership experience required or equivalent training.</li>
<li>Specialized certifications are preferred (HVAC, electrical, plumbing, etc.).</li>
</ul>
HHM Hotels Benefits and Perks
<ul>
<li>Medical, Dental and Vision Health Insurance</li>
<li>Paid Time Off</li>
<li>401k Company Match</li>
<li>Free Basic Life Insurance</li>
<li>24/7 access to TELUS Health, a confidential work-life resource.</li>
<li>Travel Discounts</li>
<li>Commuter Transit and Commuter Parking Benefits</li>
<li>Employee Assistance and Wellness Program</li>
<li>Educational/Professional Development</li>
<li>Technology Reimbursements</li>
<li>Referral Bonus Program</li>
</ul>
Work Environment and Context
<ul>
<li>Work schedule varies and may include working on holidays and weekends or alternate shifts.</li>
<li>Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, climbing, stooping, kneeling or crouching.</li>
</ul>
What We Believe

People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It
</div>
Managed by HHM Hotels</div>

Area Director of Engineering

Join HHM Hotels and explore 12   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.