Abrar Admin

High 5 Inc. Brandon, FL

Position Title: Member Services Team Member Schedule: Part-time Monday- Friday (5PM-9PM), with rotating Saturdays (8AM &ndash; 2PM)Position SummaryBe the welcoming face of High 5! As a Member Services Team Member, you&rsquo;ll serve as the first point of contact for families, support all programs, and keep our front desk running smoothly. Member Services acts at the center of all High 5 programs. This role is perfect for someone who is energetic and exhibits excellent customer service and multitasking skills. Must be Bilingual (Spanish and English), and expertise in sales and/or basic marketing preferred. This role is part-time Monday- Friday (5PM-9PM), with rotating Saturdays (8AM &ndash; 2PM). Join us and make an impact every day!Duties and Responsibilities<ul><li>Answer phones, emails and all program inquiries, while providing excellent customer service</li><li>Create and maintain a welcoming, caring and professional environment for all</li><li>Work as a team player, and communicate positively and effectively</li><li>Adhere to all policies and procedures both organizationally and departmentally, including opening and/or closing procedures</li><li>Promote and assist members and guests in enrolling in High 5 programs (ie. Swim lessons, Summer Camp, Afterschool, Trident, Tennis/Pickleball, BlueWave), reserving courts or scheduling facility rentals</li><li>Accurately issuing invoices and posting received payments amongst multiple merchant platforms</li><li>Responsible for maintaining a clean and safe entryway into the facility and reporting any concerns to Maintenance and the VP of Operations</li><li>Responsible for providing tours of the facility to prospective members</li><li>Support for all guests and for all High 5&rsquo;s superior programming</li></ul>Qualifications<ul><li>High School Diploma (Required)</li><li>Satisfactory Level 2 Background Check (Required)</li><li>First Aid, CPR and AED certification (Required)</li><li>Excellent interpersonal, communication and problem-solving skills (Required)</li><li>Bilingual in Spanish and English (Required)</li><li>Proficiency in Microsoft Office, Excel and Canva (Preferred)</li><li>Marketing and/or Sales Experience (Preferred)</li></ul>Skills<ul><li>Exceptional customer service skills with a strong focus on customer satisfaction.</li><li>Ability to multi-task and handle high-pressure situations.</li><li>Attention to detail and accuracy.</li><li>Empathy, patience, and a positive attitude.</li><li>Excellent communication and interpersonal abilities.</li><li>Strong problem-solving skills and the ability to resolve customer issues.</li><li>Proficiency in using relevant computer systems and software</li></ul>Expectations<ul><li>Model, reinforce and abide by the High 5&rsquo;s mission, core values, policies and procedures</li><li>Be accepting of ALL children, parents and staff without regard to race, creed, abilities, religion, socioeconomic status, or sexual orientation and treating each person with the utmost respect</li><li>Build positive, caring and meaningful relationships with all members, partners, clients, students and their families and amongst your High 5 team</li><li>Attend all meetings pertinent to this position and external events throughout the year (ie. family engagement nights, fundraisers, etc.)</li><li>Maintain and support all procedures that ensure the safety of children, parents and staff</li><li>Oversee and participate in the cleaning and maintaining of facilities, equipment and all areas used</li><li>Arrive on time for each shift, with a clean, well-kempt appearance and in your High 5 approved Uniform</li><li>Keep all required certifications current (ie. First Aid, CPR, AED, Additional departmental training)</li><li>Collaborate closely with every department of High 5 and to report directly to the Director of Member Services</li></ul>Job Type: Part-timePay: From $15.00 per hourShift availability:<ul><li>Night Shift (Preferred)</li></ul>Work Location: In person

Member Services Representative PT Closer

Join High 5 Inc. Brandon, FL and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

High 5 Inc. Brandon, FL

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Member Services Representative PT Closer