Qureos Mentor

HighLevel

<div><div><b>About Us</b></div><div>
HighLevel is an AI powered, all-in-one white-label sales &amp; marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.</div><div></div><div><b><br>
Our People</b></div><div>
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</div><div></div><div><b><br>
Our Impact</b></div><div>
As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</div><div></div><div><b><br>
Role Overview</b></div><div>
As the Staff Product Manager for App Marketplace, you will own the end-to-end product strategy, ecosystem vision, and execution for HighLevel&rsquo;s App Marketplace. You will be responsible for transforming our marketplace into a thriving economy that connects 3rd-party developers with our 2 million+ businesses. You will partner deeply with Engineering, Design, Partnerships, Developer Relations, and Marketing to build a scalable platform that drives GMV (Gross Merchandise Value), improves Developer Experience (DevEx), and delivers high-value integrations to our customers. You will be accountable for defining the vision, setting the KPIs, and delivering measurable impact on marketplace revenue and adoption.</div><div></div><div><b><br>
What You'll Do</b></div><div></div><div><b><br>
Strategy &amp; Ecosystem Growth</b></div><ul><li>Own the Marketplace Vision: Define the long-term strategy to make the HighLevel App Marketplace the premier destination for MarTech and SalesTech apps.</li><li>Drive GMV &amp; Revenue: Establish and execute strategies to grow Gross Merchandise Value (GMV) by optimizing monetization models, billing infrastructure, and payout mechanisms for partners.</li><li>Define Key Metrics: Define, track, and report on ecosystem health metrics: App installs, Active usage, Developer retention, API utilization, and Net Revenue Retention frommarketplace apps.</li></ul><div></div><div><b><br>
Platform &amp; Developer Experience</b></div><ul><li>Revolutionize DevEx: Design and deliver capabilities that make it effortless for developers to build, test, submit, and monetize apps on HighLevel. This includes owning the roadmap for Developer Portals, SDKs, and API documentation standards.</li><li>Governance &amp; Quality: Establish rigorous yet efficient app review processes, security standards, and policy frameworks to ensure a high-trust environment for our users.</li><li>Discovery &amp; Merchandising: Optimise the end-user experience (Agency &amp; SMB) regarding app discovery, search algorithms, recommendations, and one-click installation flows.</li></ul><div></div><div><b><br>
Leadership &amp; Execution</b></div><ul><li>Influence the Roadmap: Collaborate with engineering and cross-functional teams to prioritise platform-level features that unlock new possibilities for app developers (e.g., deeper UI integrations, new webhooks).</li><li>Voice of the Partner: Conduct qualitative research with developer partners and agencies to identify friction points and translate insights into prioritised product work-streams.</li><li>Mentor &amp; Lead: Mentor other PMs and APMs working on adjacent areas of the developer platform, acting as a thought leader in platform economics and ecosystem best practices.</li></ul><div></div><div><b><br>
What We're Looking For (Must-Haves)</b></div><ul><li>10+ years of product management experience in software/digital products with increasing scope and complexity.</li><li>2-3 years of specific experience building or scaling App Marketplaces in a SaaS environment.</li><li>Proven track record of growing GMV: You have successfully managed a marketplace</li><li>P&amp;L or driven significant revenue growth through 3rd-party ecosystem monetisation.</li><li>Developer Platform Expertise: You have a deep understanding of APIs, webhooks, authentication (OAuth), and the technical nuances of what makes a &quot;great&quot; developer experience.</li><li>Strategic Leadership: Proven ability to own product strategy and execution at a senior/IC level (Principal or equivalent), balancing long-term vision with ruthlessly prioritised execution.</li><li>Strong Analytical Mindset: You can work with complex data sets (transaction volume, churn, API usage), run experiments, and interpret results to drive ecosystem health.</li></ul><div></div><div><br>
W<b>hat We'd Like (Great-to-Have)</b></div><ul><li>Experience specifically in a B2B SaaS platform (CRM, Marketing Automation) with a multi-tenant architecture.</li><li>Technical background (CS degree or former developer) to effectively empathize with the developer community.</li><li>Experience with global/multi-region marketplace rollouts (handling multi-currency, VAT/Tax compliance for marketplaces).</li></ul><div></div><div><b><br>
What You'll Get</b></div><ul><li>Strategic Impact: Opportunity to lead a strategic pillar (Marketplace &amp; Ecosystem) that has top-level business impact and visibility.</li><li>Collaborative Environment: You will work with world-class engineering, design, data science, and partnership teams.</li><li>Growth Trajectory: Influence our platform&rsquo;s next phase of growth, scale global operations, and build frameworks that others will follow.</li></ul><div></div><div><b><br>
About You</b></div><ul><li>You are an instinctive product leader: You thrive in turning ambiguous, complex ecosystem problems (How do we attract top developers? How do we increase app adoption?) into clear strategies.</li><li>You are platform-minded: You understand leverage. You don't just build features; you build systems that allow others to build features.</li><li>You are a strong communicator: Able to influence without direct authority, build alignment across internal teams and external developer communities, and articulate roadmap outcomes to leadership.</li><li>You move fast: You are comfortable living in a growth-stage SaaS environment where speed matters, and you are ready to own the Marketplace as a strategic lever for business growth.</li></ul>
<div><b>EEO Statement</b></div><div>
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</div><div></div><div><br>
#LI-Remote #LI-MP1</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Staff Product Manager - App Marketplace

<div><div><b>About Us</b></div><div>
HighLevel is an AI powered, all-in-one white-label sales &amp; marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.</div><div></div><div><b><br>
Our People</b></div><div>
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</div><div></div><div><b><br>
Our Impact</b></div><div>
As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</div><div></div><div><b><br>
Role Overview</b></div><div>
As the Staff Product Manager for Customer Retention, you will own the end-to-end product strategy, roadmap and execution for reducing churn and driving long&#8208;term customer value across the HighLevel platform. You will partner deeply with cross-functional teams (Engineering, Design, Data Science, Customer Success, Marketing, Product &amp; Growth) to identify at-risk</div><div>
customers, design preventive and reactive retention mechanisms, and build scalable solutions that influence user behaviour, product usage, engagement and renewal. You will be accountable for defining the vision, setting the KPIs, and delivering measurable impact on churn/retention metrics and customer health.</div><div></div><div><b><br>
What you&rsquo;ll do</b></div><ul><li>Define, track and report key metrics: churn rate (by cohort, segment), renewal/expansion rates, usage/engagement KPIs, net revenue retention, product health scores, etc.</li><li>Work with Data Science/Analytics to develop predictive models (churn risk, customer health scoring) and leverage those insights into prioritised product work&#8208;streams.</li><li>Design and deliver product capabilities (features, flows, nudges, onboarding, in-app guidance, retention campaigns) that proactively engage users, reduce risk of drop-off, and optimise for renewal.</li><li>Partner with Customer Success, Onboarding and Growth teams to build hooks for expansion and upsell, cross-sell and stickiness strategies.</li><li>Influence the product roadmap: collaborate with engineering, design, UX, growth and marketing to prioritise and execute on retention-centric initiatives across the platform.</li><li>Own the voice of the customer: conduct qualitative research, user interviews, customer health signals, churn exit interviews, segmentation. Translate these insights into product requirements, user stories and value propositions.</li><li>Continuously monitor and iterate: run experiments (A/B tests), evaluate impact of retention features, refine, scale what works and sunset what doesn&rsquo;t.</li><li>Mentor and coach other product managers (PMs, APMs) working on adjacent areas (onboarding, expansion). Act as a thought-leader in retention best practices within the product org.</li><li>Collaborate with GTM and marketing teams to ensure that messaging, positioning and lifecycle communications reinforce retention / renewal behaviours.</li><li>Present to senior leadership and stakeholders on strategy, roadmap, progress and business impact.</li></ul><div></div><div><b><br>
What we&rsquo;re looking for (Must-Haves)</b></div><ul><li>10+ years of product management experience (software/digital products) with increasing scope and complexity.</li><li>Proven track record of owning product strategy and execution, ideally at a senior/IC level (Principal or equivalent).</li></ul><div>
- Prior experience working on retention, churn reduction or customer success problems - identifying risk factors, designing product/UX interventions, measuring impact.</div><ul><li>Strong analytical and data-driven mindset: you can work with usage data, run experiments, interpret cohort analyses and define meaningful KPIs.</li><li>Experience collaborating cross-functionally with engineering, design, growth, customer success, marketing. Strong stakeholder management skills.</li></ul><div>
- Excellent communication skills - able to influence without direct authority, build alignment across multiple teams, articulate roadmap and outcomes to leadership.</div><ul><li>Comfortable working in ambiguous environments, able to structure problems, create hypotheses, prioritise ruthlessly, and drive forward execution.</li></ul><div>
- Prior experience in a SaaS product business or digital subscription business (preferred) - with familiarity of ARR, churn, net retention, usage-based pricing, expansion models. (If you&rsquo;ve worked in a high-scale consumer app with retention/churn focus, that&rsquo;s also</div><div>
relevant.)</div><div></div><div><b><br>
What we&rsquo;d like (Great-to-Have)</b></div><ul><li>Experience specifically in a SaaS platform business (B2B, multi-tenant) where churn reduction and expansion were major levers of growth.</li><li>Experience with onboarding, adoption, in-app behaviour nudges, product-led growth models.</li><li>Experience in global / multi-region product rollout.</li></ul><div></div><div><b><br>
What you&rsquo;ll get</b></div><ul><li>Opportunity to lead a strategic pillar (retention) that has top&#8208;level business impact.</li><li>A collaborative environment: you will work with engineering, design, data science, customer success, growth &amp; marketing.</li><li>A strong growth trajectory: influence our platform&rsquo;s next phase of growth, scale global operations, and build frameworks that others will follow.</li></ul><div></div><div><b><br>
About you</b></div><div>
You are an instinctive product leader, driven by a desire to understand customer behaviour, usage patterns and business outcomes. You thrive in turning ambiguous, complex problems (Why do customers churn? How do we reduce that?) into clear strategies, high-impact initiatives and measurable results. You balance strategic thinking with hands&#8208;on execution, and you know how to build, test, iterate, and scale features that matter. You are a strong communicator and influencer - able to partner across teams, lead without authority and manage up to leadership. You are comfortable living in a growth-stage SaaS/tech environment, where change is constant</div><div>
and speed matters. And you&rsquo;re ready to own retention as a strategic lever for business growth.</div>
<div><b>EEO Statement</b></div><div>
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</div><div></div><div><br>
#LI-Remote #LI-MP1</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Staff Product Manager - (Customer Retention - Platform)

<div><div><b>Position:</b> Sr. Indirect Tax Manager</div><div><b>
Location:</b> US (Remote)</div><div><b>
Reports to: </b>Director of Tax</div><div></div><div><b><br>
About Us</b></div><div>
HighLevel is an AI powered, all-in-one white-label sales &amp; marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.</div><div></div><div><b><br>
Our People</b></div><div>
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</div><div></div><div><b><br>
Our Impact</b></div><div>
As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</div><div></div><div><b><br>
Who You Are:</b></div><div>
You are an experienced, detail-oriented, and highly motivated tax professional with a deep understanding of Indirect Tax compliance requirements and the rigor required to operate in a rapidly growing global SaaS company. You are a true individual contributor, someone who thrives on owning the entire tax function, from high-level strategy to detailed execution. You have a strong command of US and International tax regulations and a proven ability to manage outsourced compliance partners to ensure accuracy and timeliness. You&rsquo;ve successfully built and scaled indirect tax processes and are comfortable building procedures from the ground up, including establishing compliance calendars and configuring software. You thrive in a fast-paced, evolving environment and are proactive, highly organized, and capable of managing complex, cross-functional projects independently. You are an excellent communicator who can translate complex tax needs to internal stakeholders, and you are passionate about educating colleagues on practical tax requirements and proactively identifying areas of risk.</div>
<h3 class="jobSectionHeader"><b>What You&rsquo;ll Be Doing:
</b></h3><ul><li>Global Compliance &amp; Risk Management: You will manage the end-to-end indirect tax compliance process, including all U.S. (Sales/Use, B&amp;O, Gross Receipts) and international (VAT/GST/HST) returns. This involves overseeing outsourced compliance partners, managing tax calendars, handling exemption certificates, and responding to all tax notices. Crucially, you will proactively identify, analyze, and quantify areas of tax risk and non-compliance, then prioritize and develop remediation plans based on materiality and strategic importance.</li><li>
Tax Technology &amp; E-Invoicing: You'll lead the implementation, maintenance, and optimization of indirect tax engines and automation tools to ensure accurate calculation and reporting. A key part of this role is researching, evaluating, and implementing global e-invoicing solutions to meet new jurisdictional mandates. You will continuously evaluate new software solutions , provide detailed cost-benefit analyses, and manage the forecasting for all tax technology costs.</li><li>
Cross-Functional Project Management: You will serve as the primary tax project manager, coordinating between the finance , operations , and software engineering teams. Your responsibility is to ensure all necessary compliance updates, system configurations, and tax requirements for new product launches are clearly communicated, scoped, and executed successfully and on time.</li><li>
Process, Strategy, &amp; Audit Defense: You will develop, document, and maintain scalable tax policies, procedures, and internal controls to build a robust audit defense. This includes identifying and acting on opportunities for process improvement and tax recovery, such as maximising claims for input tax credits , and ensuring all country-specific laws, like invoice requirements, are met.</li><li>
Financial Operations: You will own the financial reporting for indirect taxes, which includes preparing and reviewing tax-related journal entries, performing monthly account reconciliations, and ensuring all related financial data is accurate and timely.</li></ul><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Bring:</b></h3><ul><li>
Bachelor&rsquo;s degree in Accounting, Finance, or a related field.</li><li>
8+ years of progressive indirect tax experience, preferably in a global, high-growth environment (SaaS/technology industry experience is a major plus).</li><li>
Proven ability to thrive as a hands-on individual contributor, capable of managing a high volume of complex work and driving cross-functional projects to completion.</li><li>
Expert-level knowledge of U.S. sales/use tax and international (VAT/GST) principles and compliance requirements.</li><li>
Direct, hands-on experience implementing, managing, and optimising indirect tax engines (e.g., Vertex, Avalara, Sovos) and ERP integrations.</li><li>
Experience managing the performance, deliverables, and budgets of external tax consultants and advisors.</li><li>
Exceptional project management skills, with a proven ability to lead complex initiatives between tax, finance, operations, and engineering teams.</li><li>
A proactive, &quot;builder&quot; mindset with a talent for creating, documenting, and scaling processes from the ground up.</li><li>
Advanced proficiency in Microsoft Excel and comfort analyzing large, complex data sets.</li><li>
CPA license, CMI designation, or Masters in Taxation preferred.</li></ul><div><b>
Equal Employment Opportunity Information</b></div><div>
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</div><div></div><div><br>
#LI-Remote</div><div>
#LI-TA1</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Sr. Indirect Tax Manager

<div><div><b>About Us</b></div><div></div><div><br>
HighLevel is an AI powered, all-in-one white-label sales &amp; marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.</div><div></div><div><b><br>
Our People</b></div><div></div><div><br>
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</div><div></div><div><b><br>
Our Impact</b></div><div></div><div><br>
As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</div><div></div><div><b><br>
Role Overview</b></div><div></div><div><br>
We&rsquo;re looking for a Senior Product Manager to lead the strategy and execution for our recommendation systems, Boosts (cross-promotion), and Ads monetization initiatives.<br>
</div><div></div><br>
<div>You&rsquo;ll own the end-to-end product vision for how creators, publishers, and businesses grow and monetize their audience across our platform &ndash; inspired by ecosystems like Substack, Beehiiv, and their recommendation/ads networks &ndash; and turn that into a coherent roadmap and shipped outcomes. This is a highly strategic role with massive impact on revenue, creator growth, and network effects.<br>
</div><div></div><br>
<div><b>What You&rsquo;ll Own</b></div><div></div><div><b><br>
Strategy &amp; Vision:
</b></div><ul><li>Own the north-star vision and roadmap for:
</li><li>Subscriber/content recommendations surfaces</li><li>Boosts / cross-promotion marketplace</li><li>Ads monetization (on-network and partner inventory)</li><li>Translate company strategy into clear, measurable product outcomes (e.g. revenue per subscriber, LTV, ARPU, activation &amp; retention).</li><li>Map and deeply understand the ecosystem: creators, advertisers, agencies, and end readers/customers.</li></ul><div></div><div><b><br>
Recommendations &ndash; New Format &amp; Growth Engine:
</b></div><ul><li>Define and evolve a recommendation system that helps users discover the most relevant content, creators, and offers.</li><li>Partner with Data/ML to
</li><li>Design ranking &amp; recommendation algorithms</li><li>Define training data needs and feedback loops</li><li>Ship experiments that improve click-through, conversion, and downstream value.</li><li>Own the UX of recommendation surfaces (widgets, feeds, carousels, in-product placements) to balance growth, user value, and trust.</li><li>Build experimentation and measurement frameworks for A/B tests and multi-variant experiments around recommendations.</li></ul><div></div><div><b><br>
Monetize (Boosts)</b></div><ul><li>Cross-Promotion MarketplaceOwn the Boosts product: a marketplace where creators/brands can promote each other, grow lists, and drive incremental subscribers/customers.</li><li>Define matching logic, pricing/credits models, eligibility rules, and quality/reputation signals.</li><li>Design simple but powerful flows for: Buying and managing boosts, Approving/reviewing partners, Monitoring performance (CPC, CPA, net new subs, ROI).</li><li>Ensure the marketplace has the right guardrails to prevent abuse, spam, and low-quality promotion.</li></ul><div></div><div><b><br>
Execution &amp; Cross-Functional Leadership</b></div><ul><li>Translate vision and PRDs (Recommendations &ndash; New Format, Monitize Boosts, Monitize Ads, etc.) into prioritized, outcome-driven roadmaps.</li><li>Run structured discovery: interviews, prototypes, data deep-dives, and competitive analysis (Substack, Beehiiv, etc.).</li><li>Collaborate closely with:</li><li>Engineering to plan, scope, and deliver high-quality releases</li><li>Design to create intuitive, scalable UX</li><li>Data to instrument metrics and build robust dashboards</li><li>Sales/CS/Marketing to shape GTM, positioning, and feedback loops</li><li>Drive alignment and narrative: clearly communicate tradeoffs, decisions, and progress to stakeholders and leadership.</li></ul><div></div><div><b><br>
What You&rsquo;ll Bring</b></div><div></div><ul><li><br>
6+ years in Product Management</li><li>Experience in one or more of:</li><li>Recommendations / personalization / ML-driven products</li><li>Ads platforms or ad networks</li><li>Marketplaces or cross-promotion/growth products</li><li>Creator platforms, email/newsletters, or content networks (Substack, Beehiiv, etc.).</li><li>Strong analytical and technical fluency: Comfortable working with Data/ML teams, Can define robust metrics and experimentation plans, Can reason about system design, APIs, and data flows at a high level.</li><li>Proven track record of moving key business metrics (revenue, ARPU, activation, retention, engagement).</li><li>Demonstrated ability to lead without authority, influence cross-functional partners, and drive alignment across product, engineering, and GTM.</li><li>Excellent written and verbal communication; can create crisp narratives for both executive stakeholders and individual contributors.</li></ul><div></div><div><b><br>
How Success Will Be Measured (First 12 Months)</b></div><div></div><ul><li><br>
A clear, aligned 12&ndash;18 month roadmap for recommendations, Boosts, and Ads is defined and in execution.</li><li>Meaningful improvements in:</li><li>Recommendation performance (CTR, conversion, downstream LTV)</li><li>Boosts marketplace health (volume, match quality, ROI for participants)</li><li>Ads monetization metrics (revenue, RPM, fill, advertiser retention)</li><li>Strong internal adoption and understanding of these products by Sales, CS, and Marketing.</li><li>You are seen as the single-threaded owner and strategic leader for this domain.</li></ul>
<div><b>Equal Employment Opportunity Information</b></div><div></div><div><br>
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Senior Product Manager - Recommendations, Boosts & Ads Monetization

<div><div><b>About Us</b></div><div>
HighLevel is an AI powered, all-in-one white-label sales &amp; marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.</div><div></div><div><b><br>
Our People</b></div><div>
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</div><div></div><div><b><br>
Our Impact</b></div><div>
As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</div><div></div><div><b><br>
Who You Are:</b></div><div>
The L&amp;D Professional is responsible for delivering high-impact learning solutions that drive organizational capability, performance, and scalability. This role combines deep instructional design expertise, program management, adult learning methodologies, technology fluency, and strong facilitation skills. The individual will lead the full learning lifecycle- from Training Needs Analysis (TNA) to design, development, deployment, and evaluation across cross-functional teams.</div><div></div><div><b><br>
What You&rsquo;ll Be Doing:</b></div><div></div><div><b><br>
Training Needs Analysis &amp; Learning Strategy</b></div><ul><li>Conduct deep-dive Training Needs Analysis (TNA) across functions to identify skill gaps and capability priorities.</li><li>Partner with People business partners and leadership to define learning goals aligned with organizational strategy.</li><li>Translate business requirements and performance insights into learning roadmaps, aligned to the broader L&amp;D strategy</li></ul><div></div><div><b><br>
Instructional Design &amp; Content Development</b></div><ul><li>Lead the end-to-end design of scalable, blended learning solutions (e-learning, ILT, VILT, microlearning, toolkits, simulations).</li><li>Apply ADDIE, Agile Learning, and adult learning principles.</li><li>Create assessment tools, skill matrices, and learning assets that support measurable outcomes.</li></ul><div></div><div><b><br>
L&amp;D Technology Management</b></div><ul><li>Administer and optimize the LMS/LXP and content platforms (e.g., Sana)</li><li>Manage content architecture, automation workflows, reporting, and AI-powered personalization features.</li><li>Ensure data accuracy on HRIS and coordinate with People Tech for integrations.</li></ul><div></div><div><b><br>
Facilitation &amp; Program Delivery</b></div><ul><li>Facilitate engaging workshops, leadership programs, and capability-building experiences.</li><li>Coach SMEs, managers, and facilitators on delivery best practices.</li><li>Track learner engagement and satisfaction metrics and refine programs based on feedback.</li></ul><div></div><div><b><br>
Program Management &amp; Stakeholder Collaboration</b></div><ul><li>Drive L&amp;D projects from discovery through execution and evaluation.</li><li>Partner with cross-functional teams (CS, Sales, Product, Ops, Engineering, HR) as the Learning Partner</li><li>Support budget planning and vendor proposals for learning interventions.</li></ul><div></div><div><b><br>
Measurement, Insights &amp; Continuous Improvement</b></div><ul><li>Define program-level KPIs and success measures (performance metrics, behavioral change, operational efficiency).</li><li>Use learning analytics to continuously improve curriculum effectiveness.</li></ul><div></div><div><b><br>
Compliance Training Administration</b></div><ul><li>Administer all compliance and mandatory training, including content updates, assignment, tracking, and reporting.</li><li>Partner with Legal, Security, IT, and People teams to ensure accuracy and timely delivery of all compliance content.</li><li>Manage ongoing compliance training cycles and coordinate Compliance Month communications, execution, and completion tracking.</li></ul><div></div><div><b><br>
What You&rsquo;ll Bring:</b></div><ul><li>8+ years of experice in Learning &amp; Development, Instructional Design, or Organizational Development.</li><li>Demonstrated expertise in building scalable learning programs in high-growth environments.</li><li>Certified in instructional design, facilitation, enor coaching (CPTD, ATD, Kirkpatrick, etc., preferred).</li><li>Strong proficiency in learning platforms: Sana, LMS/LXP systems, authoring tools (Articulate 360, Rise, Camtasia, etc.).</li><li>Exceptional communication, facilitation, data-driven problem-solving, and project management skills.</li><li>Autonomy: Operates independently with minimal oversight; manages complex cross-functional initiatives.</li><li>Thought Leadership: Ability to influence modern learning innovations, AI usage in L&amp;D, and best practices.</li><li>Execution Excellence: Drives programs from concept to completion with measurable business impact.</li></ul><div></div><div><b><br>
Equal Employment Opportunity Information</b></div><div></div><div><br>
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</div><div></div><div><br>
#LI-Remote #LI-SM1</div><div></div><p><br>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Learning & Development Manager

<div><div><b>About Us</b></div><div>
HighLevel is an AI powered, all-in-one white-label sales &amp; marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.</div><div></div><div><b><br>
Our People</b></div><div>
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</div><div></div><div><b><br>
Our Impact</b></div><div>
As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</div><div></div><div><b><br>
Who You Are:</b></div><div>
The Director, Global Equity Administration, will lead and scale our global equity programs as the company transitions from a legacy equity platform to a modern, enterprise-level solution. This role is ideal for a detail-oriented and technically skilled professional with deep experience in enterprise level equity administration, SEC reporting, and complex equity awards. The successful candidate will oversee all aspects of our equity plan operations, ensuring accuracy, compliance, and a first-class experience for participants. This position partners closely with Finance and Accounting, Legal, HR, Payroll and external partners to manage the end-to-end lifecycle of equity awards and related disclosures.</div><div></div><div><b><br>
What You&rsquo;ll Be Doing:</b></div><div></div><div><b><br>
Equity Administration &amp; Systems</b></div><ul><li>Lead the migration from the current equity platform to an enterprise-grade equity management system (e.g., Shareworks, E*TRADE, etc.).</li><li>Oversee all day-to-day operations of the company&rsquo;s equity programs, including grants, exercises, releases, cancellations, and modifications.</li><li>Ensure accurate maintenance of the equity database and cap table, including reconciliation with the general ledger and payroll systems.</li></ul><div></div><div><b><br>
Financial Reporting &amp; Compliance</b></div><ul><li>Partner with Finance and Accounting teams to support both the accounting for stock-based compensation and the forecasting of future stock-based compensation.</li><li>Manage accounting for equity modifications, repricings, and other complex transactions.</li><li>Support quarterly and annual financial close processes, including reconciliations and audit deliverables related to equity awards.</li><li>Contribute to SEC filings (10-K, 10-Q, Proxy/CD&amp;A, S-8, etc.) or external filings by preparing equity-related disclosures and share activity schedules.</li></ul><div></div><div><b><br>
Governance &amp; Policy</b></div><ul><li>Maintain compliance with SEC, IRS and other relevant regulations (Section 16, Rule 144, etc.).</li><li>Support Board of Directors and Compensation Committee reporting, including grant approvals and equity plan management.</li><li>Develop and enforce best practices and internal controls around all equity processes.</li></ul><div></div><div><b><br>
Stakeholder Management</b></div><ul><li>Partner with Finance, Legal, HR and external advisors to ensure alignment across compensation strategy, employee communications, and equity plan design.</li><li>Serve as a subject matter expert for employees and executives on equity-related matters.</li><li>Provide insights and recommendations to improve process efficiency, data integrity, and compliance.</li></ul><div></div><div><b><br>
What You&rsquo;ll Bring:</b></div><ul><li>12 yrs + years of progressive experience in equity administration, with at least 10 years in a public company setting.</li><li>Bachelor&rsquo;s Degree and Certified Equity Professional (CEP) Level 3 designation required.</li><li>Experience supporting SEC reporting and proxy disclosures (CD&amp;A, executive compensation tables, etc.).</li><li>Proven experience leading an equity platform migration or system implementation.</li><li>Strong understanding of equity award lifecycle management.</li><li>Exceptional attention to detail and a commitment to accuracy and compliance.</li><li>Familiarity with Payroll systems and HRIS integrations preferred.</li><li>Excellent communication, interpersonal, and strategic thinking skills.</li></ul><div></div><div><b><br>
Equal Employment Opportunity Information</b></div><div>
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</div><div></div><div><br>
#LI-Remote #LI-SM1</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Director, Global Equity Administration

<div><div><b>About Us</b></div><div>
HighLevel is an AI powered, all-in-one white-label sales &amp; marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.</div><div></div><div><b><br>
Our People</b></div><div>
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</div><div></div><div><b><br>
Our Impact</b></div><div>
As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</div><div></div><div><b><br>
Who You Are:</b></div><div>
You are looking for an opportunity to bring your creative, organized, and strategic thinking to a role that allows you to impact the success of others. Leveraging your sales-minded entrepreneurial spirit through creative outreach strategies to engage and recruit potential affiliates to join the HighLevel program. Your excellent communication skills and working knowledge of the marketing technology landscape will serve you well as you impact and expand the largest channel of HighLevel customer acquisition.</div><div></div><div><br>
To be successful in this role, you will exemplify our &ldquo;customer obsessed&rdquo; ethos, demonstrating best in class affiliate partnership practices. You will have experience working in a high-performance, high-accountability environment. Your excellent communication skills and working knowledge of the SaaS landscape will serve you well as you lead a team of affiliate program managers. Your responsibilities will include preparing the team to engage and expand the largest channel of HighLevel customer acquisition.</div><br>
<div></div>
<h3 class="jobSectionHeader"><b>
What You&rsquo;ll Be Doing:</b></h3><ul><li>
Measure success against affiliate program growth KPIs and metrics</li><li>
Regularly collaborate with Sales, Marketing, and Departmental leadership to develop and deploy ongoing Affiliate recruitment strategies</li><li>
Prospect and identify an ongoing targeted list of potential affiliates</li><li>
Create personalized strategies for existing affiliate quarterly goals and targets</li><li>
Orchestrate existing and prospective affiliate landing pages and pre-defined affiliate offers</li><li>
Support company-wide marketing strategy and work to integrate and align affiliate department activities</li><li>
Source out-of-box affiliate opportunities to further develop HighLevel&rsquo;s presence and attraction to potential affiliates</li><li>
Partner with reactivation and scaling of existing affiliates</li><li>
Attend and optimize opportunities at in-person industry events and conferences to source new partnerships and nurture existing partnerships</li><li>
Confidently work with large amounts of data and have a data-minded approach to planning department work and analyzing its outcomes</li><li>
Measure and provide detailed analysis on success against affiliate program growth KPIs and metrics</li><li>
Be able to demonstrate and justify the results of your work, continuously develop your approach based on feedback and results of past experiments</li><li>
Drive forward projects involving complex work streams and cross-functional collaboration</li><li>
Other duties may be assigned and/or modified as business needs change</li></ul><h3 class="jobSectionHeader"><b>
What You'll Bring:</b></h3><ul><li>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li></ul><h3 class="jobSectionHeader"><b>
Experience/Education/Certifications Required:</b></h3><ul><li>
Bachelor&rsquo;s Degree or Equivalent SaaS Experience required</li><li>
0-2 Years of Digital Marketing, Agency Sales, Account Management or Business Development experience</li><li>
Working Knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO</li><li>
Comfort in public speaking and presentations to a variety of audiences</li><li>
Proficiency in professional writing and or basic copywriting skills</li><li>
A strong technical aptitude to help our users succeed with the HighLevel software</li><li>
Experience working with and or ability to learn the use of various CRM Systems</li><li>
Working Knowledge of the following applications strongly preferred: Google Suite, Zoom, Facebook, Instagram, Linkedin and other social media</li><li>
Strong experience using data/analytics tools to measure the impact of your work and develop new projects</li></ul><div><b>
Equal Employment Opportunity Information</b></div><div>
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</div><div></div><div><br>
#LI-Remote #LI-SV1</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Affiliate Manager l (Bilingual - Spanish Speaking)

Join HighLevel and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.