Qureos Mentor

HighLevel

<div><div><b>About Us</b></div><div>
HighLevel is an AI powered, all-in-one white-label sales &amp; marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.</div><div></div><div><b><br>
Our People</b></div><div>
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</div><div></div><div><b><br>
Our Impact</b></div><div>
As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</div><br>
<div></div>
<h3 class="jobSectionHeader"><b>
What you'll do</b></h3><ul><li><b>
Own services end&#8209;to&#8209;end:</b> Design and ship multi&#8209;tenant services (checkout, payments orchestration, subscriptions, settlement &amp; reconciliation, invoicing, tax hooks).</li><li><b>
Integrate payments at depth:</b> Add PSPs and local methods (cards/3DS, UPI, wallets, BNPL) with resilient webhooks and strictly <b>idempotent</b> APIs.</li><li><b>
Model money correctly:</b> Implement an append&#8209;only <b>double&#8209;entry ledger</b>; use event sourcing/CQRS where it meaningfully improves correctness and scale.</li><li><b>
Raise the quality bar:</b> Ship production&#8209;grade code with contract, integration, property&#8209;based, and performance tests; instrument everything with <b>OpenTelemetry</b>.</li><li><b>
Run it like you own it:</b> Operate on <b>GKE (GCP)</b> with CI/CD, canaries, autoscaling, SLIs/SLOs, incident response, and on&#8209;call participation.</li><li><b>
Collaborate &amp; mentor:</b> Partner closely with PM/Design and mentor SDE I/II engineers to multiply team impact.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
What you'll lead</b></h3><ul><li><b>
Cross&#8209;service designs</b> that connect orchestration ledger reconciliation with clear contracts and failure&#8209;mode analysis.</li><li><b>
Reliability strategy:</b> Define SLIs/SLOs, capacity models, and multi&#8209;region failover plans; drive DR and chaos drills.</li><li><b>
Data lifecycle:</b> Establish data retention/archival strategies compliant with regulatory requirements.</li><li><b>
Engineering excellence:</b> Level&#8209;up design reviews, postmortems, and technical strategy across the Payments &amp; Commerce domain.</li></ul><h3 class="jobSectionHeader"><b>
Minimum Qualifications</b></h3><ul><li><b>
3&ndash;6+ years</b> building backend services, with strong <b>TypeScript/</b><b>Node.js</b> and <b>NestJS</b> experience.</li><li>
Practical expertise with <b>MongoDB</b> and/or <b>Firestore</b> (transactions, indexing), plus cache design with <b>Redis</b> and <b>event&#8209;driven architecture</b> (Kafka, <b>GCP Pub/Sub</b>).</li><li>
Strong grasp of distributed systems fundamentals: <b>idempotency</b>, retries/backoff &amp; jitter, message ordering, de&#8209;dup/outbox for &ldquo;<b>exactly&#8209;once&#8209;ish</b>&rdquo; processing, <b>race conditions</b>, <b>concurrency control</b>, and eventual consistency.</li><li>
Hands&#8209;on with <b>Kubernetes</b> and at least one cloud (<b>GCP</b> preferred); familiarity with <b>secrets/KMS</b> and <b>PCI</b> basics.</li><li>
Deep testing discipline: unit, integration, contract, and performance testing.</li><li><b>
Schema design:</b> Design and plan schemas with a focus on scalability and backward compatibility.</li><li>
Strong <b>problem&#8209;solving</b> and <b>debugging</b> skills.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Nice to have</b></h3><ul><li><b>
Frontend:</b> Vue 3 + Vite.</li><li><b>
Data &amp; analytics:</b> BigQuery, Dataflow/Beam, Snowflake.</li><li><b>
Multi&#8209;region design:</b> Experience with latency budgets and consistency trade&#8209;offs.</li><li><b>
Observability at scale</b> and hands&#8209;on chaos/DR practice.</li><li>
Prior experience at a <b>fintech, payment processor, or e&#8209;commerce</b> company.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
What success looks like (first 6&ndash;12 months)</b></h3><ul><li>
You <b>own 1&ndash;2 services</b> from design production with <b>P99 latency targets</b> met and <b>zero Sev&#8209;1s</b> caused by your changes.</li><li>
Failure <b>retry rates drop by &gt;30%</b> through improved idempotency and retry/backoff policy.</li><li>
Codebases are <b>measurably cleaner</b> (coverage up, linting strict, typed contracts) and you actively <b>mentor 2+ engineers</b>.</li><li>
You define or sharpen <b>SLIs/SLOs</b>, capacity models, a <b>multi&#8209;region failover plan</b>, and <b>data retention/archival</b> standards for your area.</li></ul><div></div><div><br>
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</div></div>

Software Development Engineer III — Payments & Commerce

<div><div><b>About Us:</b></div><div>
HighLevel is an AI powered, all-in-one white-label sales &amp; marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.</div><div></div><div><b><br>
Our People</b></div><div>
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</div><div></div><div><b><br>
Our Impact</b></div><div>
As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</div><div></div><div><b><br>
Who You Are:</b></div><div>
As a Data Scientist, you are a rare blend of analytical rigor and creative problem-solving. You possess deep expertise in predictive modeling, machine learning, and AI agent orchestration, with a strong foundation in SQL, Python, and modern frameworks. You are not only fluent in data and algorithms, but also in business context, translating complex insights into strategic actions that drive measurable outcomes.</div><div></div><div><br>
You thrive in fast-paced, cross-functional environments where experimentation and iteration are valued. Whether it&rsquo;s predicting churn, designing real-time scoring systems, or deploying AI agents using serverless infrastructure, you approach each challenge with curiosity, urgency, and precision. You are motivated by impact &mdash; building models that don&rsquo;t just sit in notebooks, but get shipped into production and integrated into the operational fabric of Sales, Customer Success, and Product teams.</div><div></div><div><br>
Your communication is as sharp as your code. You simplify the complex and shape narratives that help leadership, product managers, marketers, and frontline teams make better, faster decisions. You&rsquo;re a strategic partner, not just a technical resource &mdash; equally comfortable debugging a model, writing a Slack alert, or designing an A/B test to validate an AI-driven intervention.</div><div></div><div><br>
Above all, you&rsquo;re excited about building the next generation of intelligent, agent-powered systems that not only understand the customer journey, but anticipate and improve it.</div><div></div><div><b><br>
About the Role:</b></div><div><b>
Predictive Churn Modeling &amp; Customer Risk Scoring</b></div><div>
Develop churn risk models using behavioral, transactional, and engagement signals across the customer journey.</div><div>
Integrate features from product usage, CRM, support, billing, feedback channels and many more sources to create a comprehensive view of customer health.</div><div>
Build and deploy real-time scoring systems that proactively flag accounts needing attention.</div><div>
Design customer segmentation strategies to enable targeted retention campaigns and interventions.</div><div><b>
AI-Powered Support for Retention</b></div><div>
Leverage language models and agent frameworks to build intelligent assistants that support different teams in the business.</div><div>
Deploy AI agents that summarize customer health, provide next-best actions, and auto-generate personalized outreach content.</div><div>
Use retrieval and generation techniques to help teams access relevant insights, historical case references, and CS playbooks.</div><div>
Experiment with prompt strategies and adaptive workflows to improve the performance of agent-based systems.</div><div><b>
Insight Generation &amp; Strategic Enablement</b></div><div>
Conduct deep-dive analyses to understand drivers of retention and long-term customer value.</div><div>
Enable leadership and GTM teams with dashboards, scorecards, and alerts derived from predictive insights.</div><div>
Collaborate on testing strategies that validate the effectiveness of AI-driven touchpoints and communications.</div><div>
Support the development of customer lifecycle metrics that reflect engagement, satisfaction, and risk.</div>
<h3 class="jobSectionHeader"><b>Requirements:</b></h3><ul><li>
8+ years of experience in data science, AI, or ML roles, ideally in SaaS, B2B, or product-led environments.</li><li>
Advanced proficiency in Python and SQL for data processing, analysis, and modeling.</li><li>
Experience developing and deploying models for customer lifecycle events (e.g., churn, engagement, growth).</li><li>
Strong understanding of AI techniques, including both structured ML and LLM applications.</li><li>
Experience with large language models (OpenAI, Claude, open-source), vector databases, and prompt engineering.</li><li>
Familiarity with tools for building and deploying AI agents (e.g., LangChain, semantic search frameworks).</li><li>
Experience integrating insights into operational systems or customer-facing tools.</li><li>
Ability to communicate complex ideas clearly to both technical and non-technical audiences.</li><li>
Experience working with telemetry pipelines, event-based data, or real-time scoring infrastructure.</li><li>
Background in building intelligent assistants, Slack bots, or CRM-integrated AI tools.</li><li>
Understanding of customer health metrics, NPS analysis, or usage clustering.</li></ul><div><b>
EEO Statement:</b></div><div>
At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</div><div></div><div><br>
#LI-Remote #LI-RS1</div></div>

Data Scientist

<p><b>About Us</b><br/>HighLevel is an AI powered, all-in-one white-label sales &amp; marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.</p><p><b>Our People</b><br/>With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</p><p><b>Our Impact</b><br/>As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</p><p><b>Who You Are</b><br/>You are looking for an opportunity to bring your creative, organized, and strategic thinking to a role that allows you to impact the success of others. Leveraging your sales-minded entrepreneurial spirit through creative outreach strategies to engage and recruit potential affiliates to join the HighLevel program. Your excellent communication skills and working knowledge of the marketing technology landscape will serve you well as you impact and expand the largest channel of HighLevel customer acquisition.</p><p><b>What You'll Be Doing:</b></p><ul><li>Measure success against affiliate program growth KPIs and metrics</li><li>Regularly collaborate with Sales, Marketing, and Departmental leadership to develop and deploy ongoing Affiliate recruitment strategies</li><li>Prospect and identify an ongoing targeted list of potential affiliates</li><li>Create personalized strategies for existing affiliate quarterly goals and targets</li><li>Orchestrate existing and prospective affiliate landing pages and pre-defined affiliate offers</li><li>Other duties may be assigned</li></ul><p><b>What You'll Bring:</b></p><ul><li>Bachelor&rsquo;s Degree or Equivalent SaaS Experience required</li><li>2+ Years of Digital Marketing, Agency Sales, Account Management or Business Development experience</li><li>Working Knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO</li><li>Comfort in public speaking and presentations to a variety of audiences</li><li>Proficiency in professional writing and or basic copywriting skills</li><li>A strong technical aptitude to help our users succeed with the HighLevel software</li><li>Experience working with and or ability to learn the use of various CRM Systems</li><li>Working Knowledge of the following applications strongly preferred</li><li>Google Suite, Zoom, Facebook, Instagram, Linkedin and other social media</li></ul><p><b>Equal Employment Opportunity Information</b><br/>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</p><p>Job Type: Full-time</p><p>Pay: $54,000.00 - $62,000.00 per year</p><p>Application Question(s):</p><ul><li>Are you legally authorised to work in United States?</li><li>Will you now or in the future require sponsorship for employment (e.g., work visa, visa transfer) in United States?</li><li>HighLevel is registered to payroll employees in the following states. Do you currently live in any of these states ? </li></ul><p>California (CA) <br/>Florida (FL)<br/>Illinois (IL)<br/>Maryland (MD)<br/>Nevada (NV)<br/>North Carolina (NC)<br/>New Jersey (NJ)<br/>New York (NY)<br/>Oregon (OR)<br/>Pennsylvania (PA)<br/>South Carolina (SC)<br/>Tennessee (TN)<br/>Texas (TX)<br/>Virginia (VA)<br/>Washington (WA)</p><ul><li>What is your expected compensation?</li><li>How soon would you be able to join if we were to extend an offer?</li></ul><p>Work Location: Remote</p>

Affiliate Land Manager - Sales

<div><div><b>About HighLevel:</b></div><div>
HighLevel is an AI powered, all-in-one white-label sales &amp; marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.</div><div></div><div><b><br>
Our People</b></div><div>
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</div><div></div><div><b><br>
Our Impact</b></div><div>
As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</div><div></div><div><b><br>
About the Role:</b></div><div>
This role is about going beyond traditional QA, you&rsquo;ll be a hands-on leader who builds frameworks, improves testing approaches, and ensures fast, reliable releases with minimal bug leakage. You&rsquo;ll influence architecture, enable shift-left testing practices, and motivate the team to innovate in how we approach product quality.</div><div></div><div><br>
We&rsquo;re looking for a Lead SDET who can not only drive technical quality initiatives but also set examples for the team, mentor peers, and ensure product excellence across performance, scalability, and automation.</div>
<h3 class="jobSectionHeader"><b>Responsibilities:</b></h3><ul><li><b>
Lead Quality Initiatives:</b> Set quality standards and best practices across UI, API, performance, and scalability testing</li><li><b>
Framework Development:</b> Design, build, and maintain robust test automation frameworks for UI and API testing</li><li><b>
Code &amp; Architecture Reviews:</b> Conduct code reviews for junior engineers, guide them in understanding the impact of code changes, and enforce scalable automation patterns</li><li><b>
Shift-Left Testing:</b> Drive early quality practices by embedding testing in the design and development phase; ensure automation catches bugs as early as possible</li><li><b>
Performance &amp; Scalability:</b> Partner with product and engineering teams to validate scalability, performance, and infrastructure-level quality</li><li><b>
Micro frontend &amp; DB Expertise:</b> Provide technical quality insights on microfrontend architecture and databases (MongoDB, Firebase, etc.)</li><li><b>
Mentorship:</b> Inspire, mentor, and guide the QA/SDET team to continuously improve their technical skills and testing mindset</li><li><b>
Innovation in Testing:</b> Encourage new approaches beyond traditional testing methods, focusing on efficiency, faster delivery, and minimal bug leakage</li><li><b>
Cross-Team Collaboration:</b> Work with developers, PMs, DevOps, and product stakeholders to ensure quality is owned across the product lifecycle</li><li><b>
RCA:</b> Drive RCA for all prod issues and plug the defect leakage gaps</li></ul><h3 class="jobSectionHeader"><b>
Requirements:</b></h3><ul><li>
8+ years of experience in software testing and automation, with at least 3+ years in a lead or senior role</li><li>
Proven experience building and scaling automation frameworks for both UI and API</li><li>
Strong coding skills in languages commonly used for test automation (e.g., JavaScript/TypeScript, Python, Java)</li><li>
Solid understanding of performance, scalability, and infrastructure testing</li><li>
Hands-on experience with microfrontend architectures and databases like MongoDB and Firebase</li><li>
Experience conducting code reviews and mentoring team members</li><li>
Strong understanding of CI/CD pipelines and integrating automation for continuous testing</li><li>
Proven experience managing and optimizing CI/CD pipelines for large-scale applications. Ability to influence product architecture and design with a quality-first mindset</li><li>
Excellent communication and leadership skills with the ability to motivate and inspire a team</li><li>
Customer-first approach: ensuring quality translates to real-world reliability and user experience</li><li>
Experience in developing tools which helped QA org to improve the productivity</li></ul><div><b>
EEO Statement:</b></div><div>
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</div><div></div><div><br>
#LI-Remote #LI-JM1</div></div>

Lead SDET - Revex

<ul><li>Bachelor&rsquo;s degree or higher in a creative field</li><li>Proficiency in programs such as 3D Max, Photoshop, InDesign, and Illustrator</li><li>Good verbal and written communication skills</li><li>Minimum of two years experience in 3D graphic design, experience Events Management field is a plus</li><li>Attention to detail</li><li>Portfolio of work with a wide range of creative projects</li><li>Strong analytical skills</li><li>Time management and organizational skills</li><li>Knowledge of layouts, graphic fundamentals, typography, print, and web</li><li>Experience with both print and digital media</li><li>Managed all social media channels of the company</li><li>Perform social media marketing research</li><li>Create Digital Marketing Campaign</li><li>Monitor SEO and web traffic metrics</li><li>Collaborating with other marketing team members</li><li>Identifies trends and insights and optimizes spend and performance based on the insights.</li></ul><p>Job Type: Full-time</p>

URGENT: Graphic/3D Designer/Social Media Marketing