Qureos Mentor

HighTechLending, Inc.

We&rsquo;re looking for a tech-savvy problem-solver who loves helping people and can help keep the digital universe in order. Are you the kind of person who hears &ldquo;my computer is acting weird&rdquo; and instantly enters detective mode? Do you get a thrill out of solving tech mysteries and making someone&rsquo;s day a little easier? If that sounds like you, we want to hear from you!What You&rsquo;ll Be Doing<ul><li>Be the first line of defense: Respond to staff seeking tech help through our ticketing system.</li><li>Channel your inner tech detective: Use smart questions and diagnostic tricks to troubleshoot remotely.</li><li>Fix all the things: Diagnose and resolve hardware and software issues on Windows, macOS, iOS, Android&mdash;basically, if it has a button, we need your brain.</li><li>Help humans with their gadgets: Assist with setup, configuration, and troubleshooting for computers, peripherals, and software.</li><li>Know when to call for backup: Escalate tougher issues to specialized teams.</li><li>Document like a pro: Keep detailed logs in systems like ServiceNow (we love organized heroes).</li><li>Check in and follow up: Make sure users are happy and problems stay solved.</li><li>Save the network: Assist with connectivity woes and ensure everything plays nicely together.</li><li>Be a tech mentor: Train and guide users on devices, tools, and best practices.</li><li>Be part of the brain trust: Team up with IT colleagues to improve systems and procedures.</li><li>Keep knowledge fresh: Update documentation and troubleshooting guides.</li><li>Guard the gates: Ensure compliance with IT policies and security protocols.</li></ul>What We&rsquo;d Love You to Bring<ul><li>A solid understanding of today&rsquo;s tech landscape</li><li>Excellent communication and problem-solving superpowers</li><li>The ability to work both solo and as a team player</li><li>Experience with remote support tools and project management platforms</li><li>Relevant certifications or a degree in IT/Computer Science (or equivalent field)</li><li>1-3 years of experience</li></ul>We have a supportive IT team that values curiosity, collaboration, and good humor&mdash;even when printers refuse to cooperate. If you&rsquo;re ready to make people&rsquo;s days better, one ticket at a time, we can&rsquo;t wait to meet you.Job Type: Full-timePay: $50,000.00 - $55,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Do you have recent experience with IT remote support tools?</li><li>Do you have certifications or degree in IT/Computer Science or equivalent field? If so, please specify. </li></ul>Work Location: In person

Desktop Support Specialist

Join HighTechLending, Inc. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

HighTechLending, Inc.

ABOUT_COMPANY

Desktop Support Specialist