Urwah Admin

Highfy Private Limited

Department: Warehouse / OperationsLocation: Brookes Chowrangi, Korangi KarachiSalary: 45,000Job Purpose:The Warehouse Courier Confirmation Executive will be responsible for handling courier-related shipper advice cases. The role includes contacting customers to confirm the reason for order refusal, reconfirming delivery intent, and updating all relevant courier portals on a daily basis to ensure accurate shipment status and smooth operations.Key Responsibilities:* Access courier portals and download shipper advice files on a daily basis.* Review refused, returned, or on-hold shipment details shared by courier partners.* Call customers to:* Confirm the reason for order refusal.* Verify whether the customer still wants the order or wishes to cancel it.* Reconfirm delivery details if required.* Clearly record customer responses and decisions.* Update shipment status, remarks, and confirmations on courier portals accurately.* Coordinate with the warehouse and customer support team for next actions (re-dispatch, return, or cancellation).* Maintain daily records and basic reports of calls made and cases resolved.* Ensure timely follow-ups to avoid shipment delays or losses.Required Skills &amp; Competencies:* Basic knowledge of courier portals and shipment processes.* Good communication skills (especially calling and dealing with customers politely).* Ability to use computer systems, portals, and Excel/Google Sheets.* Basic understanding of order lifecycle (dispatch, refusal, return).* Attention to detail and proper documentation.* Ability to work independently and meet daily targets.Qualification &amp; Experience:* Minimum Intermediate (preferred).* 0&ndash;1 year experience in warehouse operations, courier handling, or customer calling (preferred but not mandatory).Performance Indicators (KPIs):* Timely calling and confirmation of shipper advice cases.* Accuracy of portal updates.* Reduction in pending or unconfirmed courier cases.Note: This role is operational and requires regular coordination with courier partners, warehouse staff, and internal teams.Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>How soon can you join?</li></ul>Work Location: In person

Customer Support Executive

Join Highfy Private Limited and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Highfy Private Limited

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Customer Support Executive