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HILLER COMPANIES

<div>The Hiller Companies, LLC has an immediate opening for Service Administrator. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.
The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.
Job Summary: The Service Administrator is a critical support role to the Service Manager and Service Coordinators to help ensure strong communication amongst the services teams, timely completion of jobs, and the presence of proper documentation for all work performed by the field. This role also serves as the primary liaison to 3rd party portals helping to maintain compliance to customer and municipality requirements.
Pay Range: $25.00/hour - $35.00/hour
Key Responsibilities:
<ul><li>Receive overflow service calls coming into service coordinators to provide a better customer experience for our valued customers.</li><li>
Providing backup to service coordinators for scheduling services.</li><li>
Reviewing all completed jobs and verifying inventory of service techs and cost materials to jobs appropriately during the job closure process.</li><li>
Efficiently manage and complete service tasks, collaborating closely with service coordinators to ensure smooth operations.</li><li>
Maintain and process inspection documentation as required during the job completion process.</li><li>
Assisting Service Manager in tracking and addressing all jobs that are reopened due to missing information.</li><li>
Aid Service Coordinators in the processing of PO&rsquo;s and ordering materials as needed.</li><li>
Communicate to the sales teams when a quote is needed that was identified during a service call. (Such opportunities will primarily be recognized during the job closure process.)</li><li>
Serve as the point of contact for all 3rd party portals (IROL, etc.)</li><li>
Ensure work order extensions are requested in customer portals as required.</li><li>
Assist with customer set up needs as needed.</li><li>
Send proforma invoices to customers that require this so that a purchase order can be issued.</li><li>
Identify customers where we are not currently performing on all service lines and communicating with sales team the opportunities for additional service line sales.</li><li>
Complete special projects as required.</li><li>
Offer suggestions and solutions on improving efficiency of general procedures.</li><li>
Assist with sending out quotes for existing customers that need a current quote to issue a purchase order for the service.</li><li>
Assist with research and updating quotes for existing house customers.</li><li>
Develop positive and ongoing relationships with customers and team members.</li><li>
Other duties as assigned.
</li></ul>What We Are Looking For:<ul><li>
High School Diploma/GED, required.</li><li>
Some college preferred</li><li>
2+ years&rsquo; experience of customer service experience is required.</li><li>
Prior service department experience is preferred, ideally in life and safety, and/or security and communications industry.</li><li>
Confident personality to properly negotiate with outside organization contacts, such as vendors and customers.</li><li>
Excellent oral and written communication skills. Proficient computer skills, including MS Office Programs and track record of learning and mastering new programs.</li><li>
Strong record-keeping, analytical skills, time management, and job prioritization skills.</li><li>
Remarkable organizational skills and attention to detail.</li><li>
Demonstrated understanding of workflow processes, service operation metrics and customer follow-up.</li></ul>
Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant.
We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly and Make It Fun.
Most employee benefits start from the first day of employment, including:
<ul><li>Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education</li><li>
Comprehensive benefits package, including health, dental &amp; vision insurance, retirement plans, company paid &amp; voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness &amp; accident insurance and paid time off</li><li>
Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs</li><li>
Career advancement potential within a growing company.</li></ul>
Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place.</div>

Service Administrator

<div>The Hiller Companies, LLC has an immediate opening for Operations Manager. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.
The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.
Job Summary: The Operations Manager will oversee and manage all aspects of Fire Sprinkler, Suppression, and Alarm Systems Installation and Field Construction. The Operations Manager will be responsible for overseeing and managing all construction and installation activities of fire and life safety systems in various commercial and residential projects, providing strategic leadership to Project Managers, Designers and all support staff to ensure that all projects are executed safely, on schedule, within budget and to the highest quality standards.
Pay Range: $138,000 - $193,000 annually
Key Responsibilities:<ul><li>
Plan, coordinate, and execute fire and life safety system installation projects, ensuring compliance with project specifications, design drawings, local building codes and safety regulations.</li><li>
Lead and mentor Project Managers, Designers and all staff involved in project execution. Provide guidance and leadership to all field support personnel.</li><li>
Responsible for holding weekly production meetings, monitoring project status, monitoring financials, insuring change order opportunities are addressed in a timely fashion and project billing status is communicated to the Contracts Administrator.</li><li>
Assist in sales and pricing with clients &amp; General Contractors. Maintaining routine communication with clients and GCs to ensure customer satisfaction remains a top priority.</li><li>
Conduct regular site visits to monitor progress and schedule. Resolve any issues or challenges that arise during construction that could jeopardize scheduled completion.</li><li>
Provide site visit documentation and progress reports to divisional leadership, project management team, designers, and field support personnel as needed.</li><li>
Prepare, review, manage and submit all project documentation including: RFIs, change orders, T&amp;M pricing sheets, field bulletins, tickets, etc.</li><li>
Develop and implement project schedules, allocate manpower resources effectively, and ensure timely completion of projects within budgetary constraints.</li><li>
Collaborate with clients, contractors, and divisional leadership to understand project requirements, address concerns, and maintain a high level of customer satisfaction.</li><li>
Conduct routine safety inspections to ensure compliance with occupational health and safety standards and take necessary corrective actions to mitigate risks.</li><li>
Review contracts for interpretation of inclusions/exclusions for construction installation activities</li><li>
Keep abreast of industry trends, technological advancements, and regulatory changes related to Fire and Life Safety systems and incorporate them into project management practices.</li><li>
Provide technical support and guidance to the field team, troubleshoot installation and system issues, and ensure proper functioning of installed fire alarm systems.</li><li>
Prepare and submit project reports, documentation, and other required deliverables to management and clients.</li><li>
Support Pre-Construction activities as needed, including specification review, submittals, site surveys, project walk throughs, etc.</li><li>
Other duties as required.</li></ul>
What We Are Looking For:<ul><li>
Bachelor's degree Construction Management, Project Management, or a related field is preferred. Relevant certifications and extensive hands-on experience will also be considered in lieu of degree.</li><li>
Proven experience (5+ years) in managing fire &amp; life safety construction projects, preferably in a supervisory or managerial role.</li><li>
Prefer candidates with demonstrated experience on projects with Percentage of Completion (POC) Accounting.</li><li>
Excellent communication and customer service skills, with the ability to interact professionally with clients and team members.</li><li>
Demonstrated leadership skills with the ability to manage and motivate a diverse team of technicians and subcontractors.</li><li>
Excellent project management abilities, including the ability to plan, organize, and prioritize tasks effectively.</li><li>
Proficient in reading and interpreting construction plans, blueprints, and technical specifications.</li><li>
Solid understanding of occupational health and safety standards and the ability to ensure compliance throughout the construction process.</li><li>
Detail-oriented with strong problem-solving skills and the ability to make sound decisions under pressure.</li><li>
Proficiency in relevant computer software and tools used in project management and fire alarm system design.</li><li>
Knowledge of NFPA code requirements</li><li>
Ability to work under pressure, meet deadlines, and adapt to changing priorities</li></ul>
Physical Requirements:<ul><li>
Ability to lift and carry up to 50 pounds.</li><li>
Comfortable working in various environments, including industrial facilities, commercial buildings, and outdoor settings.</li><li>
Capable of standing, walking, bending, and kneeling for extended periods.</li><li>
Ability to work at heights and in confined spaces as needed.</li></ul>
Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant.
We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly and Make It Fun.
Most employee benefits start from the first day of employment, including:<ul><li>
Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education</li><li>
Comprehensive benefits package, including health, dental &amp; vision insurance, retirement plans, company paid &amp; voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness &amp; accident insurance and paid time off</li><li>
Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs</li><li>
Career advancement potential within a growing company.</li></ul>
Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place.</div>

Operations Manager

Join HILLER COMPANIES and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

HILLER COMPANIES

ABOUT_COMPANY

Service Administrator

Operations Manager