Qureos Mentor

Hillsborough County, FL

<div><p><b>Job Overview
</b></p><p>Performs professional library duties and provides on-site technical assistance in order to provide and maintain timely and effective customer service to Library customers.
</p><p><b>Ideal Candidate
</b></p><p>Library Services is seeking Library Service &amp; Technology Guides (Tier 1) to provide in-person, front-line customer service in Hillsborough County public libraries as part of the library&rsquo;s Passport Services team.
</p><ul><li>The Library Service &amp; Technology Guides (Tier 1) in this role function as passport acceptance agents, which process U.S. passport applications in library branches that are designated by the U.S. Department of State as Passport Acceptance Facilities. To learn more about the library&rsquo;s Passport Services, visit the Passport Services page. These positions will support Passport Services at all active Passport Acceptance Facilities, which currently include Bloomingdale Regional Library, Jan Kaminis Platt Regional Library, New Tampa Regional Library, and Town 'N Country Regional Public Library.
</li><li>The employee in this position will serve as a passport acceptance agent for Hillsborough County libraries. They will be trained to apply and to oversee procedures and practices as detailed in the guidance provided by the U.S. Department of State and must pass the certification exam and maintain an annual recertification.
</li>Bilingual skills (speaking and writing proficiency in English and Spanish) are highly desirable.<br>
<li>
</li></ul><p></p><p><b>Starting Salary
</b></p><p>$36,732 - $47,756
</p><p><b>Benefits
</b></p><p>Click HERE to view our Benefits at a glance.
</p><p><b>Core Competencies
</b></p><ul><li>Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
</li><li>Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
</li><li>Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
</li><li>Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.
</li></ul><p><div><div><div><div><p><b>Duties and Responsibilities
</b></p><p>Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.
</p><ul><li>Provides front-line customer service assistance via phone, email or in person to internal and external customers. Provides direction, promotion of and instruction in accessing and using the library&rsquo;s automated circulation system, computerized databases, library related software, e-book and digital magazine platforms, general office equipment.
</li><li>Manages customer accounts, including Library card registration, fines and fees within the integrated library system.
</li><li>Performs troubleshooting and instruction on a variety of hardware, software and general office equipment. Maintains digital literacy awareness and education.
</li><li>Manages meeting rooms, study rooms and computer usage.
</li><li>Maintains knowledge of and practices adherence to library and county policies and procedures, rules and practices.
</li>Performs other related duties as required.<br>
<li>
</li></ul></div></div><br>
<div><div><p><b>Job Specifications
</b></p><ul><li>Knowledge of computer hardware, software, Microsoft products, varying office equipment.
</li><li>Knowledge of library filing and classification systems. Accurately sort, file, and/or retrieve material using alphabetical, numerical and chronological systems.
</li><li>Knowledge of library services, practices and techniques.
</li><li>Knowledge of accessing and using the library&rsquo;s automated circulation system, computerized databases, related software, e-book and digital magazine platform.
</li><li>Knowledge of the basic operation, maintenance and troubleshooting of library automated systems and personal computers.
</li><li>Ability to communicate effectively, both orally and in writing.
</li><li>Ability to multi-task, organize, and prioritize.
</li><li>Ability to plan, prepare and deliver lessons and instructional materials that facilitate active learning.
</li><li>Ability to be self-motivated and embrace change.
</li>Ability to display patience, tact, flexibility, creativity, poise, and a positive attitude while serving customers in a busy setting.<br>
<li>
</li></ul></div></div><br>
<div><div><p><b>Physical Requirements
</b></p><ul><li>Must be able to lift, push, pull, stoop, crouch, balance or handle materials weighing up to 50 pounds.
</li><li>Must be able to bend and kneel.
</li><li>Must be able to stand, sit and walk for extended periods of time.
</li></ul><p><b>Work Category
</b></p><ul><li><b>Medium work </b>- Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.<br>
</li></ul></div></div><br>
<div><div><p><b>Minimum Qualifications Required
</b></p><ul><li>Associate degree from an accredited college or university; OR
</li><li>An equivalent combination of education, (not less than a high school Diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies noted above; AND
</li>Possession of a valid Florida Driver&rsquo;s License.<br>
<li>
</li></ul><p></p><p><b>NOTE:
</b></p><p>Some of the library branches are designated by the US Department of State as Passport Acceptance Facilities, and incumbents in certain positions in this classification function as Passport Acceptance Agents, in addition to their regular library duties in those branches. To be selected and authorized to serve as a passport acceptance agent in such branches, the candidate/employee must be a U.S. citizen or a U.S. national, and 18 years of age or older; AND
</p><p>Must not have a record of either: (a) A Federal or State felony conviction; or (b) A misdemeanor conviction for crimes involving moral turpitude or breach of trust, including but not limited to embezzlement, identity theft, misappropriation, document fraud, drug offenses, or dishonesty in carrying out a responsibility involving public trust.
</p><p>Training and Certification: Employees selected to be passport acceptance agents will be trained to apply procedures and practices as detailed in the guidance provided by the US Department of State and must pass the certification exam and maintain an annual re-certification.
</p></div></div><br>
</div></div></p><p><b>Emergency Management Responsibilities
</b></p><p>In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee&rsquo;s department, the County&rsquo;s Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.
</p><p><b>Career Progression
</b></p><p>Employees in this classification that acquire the competencies and minimum qualifications for the next tier will be able to apply for promotional opportunities through a competitive selection process. Employees will not automatically be upgraded to the next tier. Reclassifying a position is based on business need and financial impact and is not based solely on the job competencies or qualifications of the incumbent.</p></div>

Library Service and Technology Guide (Tier 1) - Passport Services

<div><p><b>Job Overview
</b></p><p>This position is responsible for performing day-to-day operational management duties for a small functional unit which provides routine programs and services in any of a large variety of departments and agencies, with responsibility for planning, coordinating, supervising and controlling assigned resources to achieve unit/section objectives.
</p><p><b>Salary
</b></p><p>$58,947 - $60,300
</p><p><b>Ideal Candidate
</b></p><p>Hillsborough County is seeking a Senior Supervisor for Scalehouse Operations to oversee day-to-day operational management duties for two (2) scalehouses with six (6) direct reports that are responsible for providing daily customer service, cashiering, cash collection and report reconciliation functions for the Solid Waste Management Department. The ideal candidate must have integral knowledge of Hillsborough County Clerk&rsquo;s Office Cash Handling and Collection Procedures. Ideal candidate will have strong data management and computer skills, a solid knowledge of CompuWeigh/Weigh Station, Oracle and Microsoft Excel. The ideal candidate will be able to perform fiscal support and quality assurance, including cash collection audits at assigned scalehouses. Ideal candidate must have the ability to assign duties and manage employee production as well as determine operational needs of assigned scalehouses including inventory, staffing requirements and building maintenance.
</p><p><b>Core Competencies
</b></p><ul><li><b><i>Customer Commitment </i></b>- Proactively seeks to understand the needs of the customers and provide the highest standards of service.
</li><li><b><i>Dedication to Professionalism and Integrity </i></b>- Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
</li><li><b><i>Organizational Excellence </i></b>- Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
</li><li><b><i>Success through Teamwork </i></b>- Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.
</li></ul><p><div><div><div><div><p><b><i>Duties and Responsibilities
</i></b></p><p>Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.
</p><ul><li>Manages the day-to-day operations of the unit/section, coordinates and administers assigned programs and resources.
</li><li>Sets direction and priorities and allocates staff and resources to projects and unit initiatives.
</li><li>Provides supervision, guidance, training and motivation to assigned staff; assigns, monitors and reviews work; evaluates performance and initiates corrective action as needed, including termination.
</li><li>Performs a variety of administrative duties in support of the unit's activities.
</li><li>Implements goals, policies, procedures and guidelines to ensure operational efficiency and effective administration of unit.
</li><li>Monitors work flow, data accuracy, and overall quality of work; assures processes and procedures are accomplished according to established guidelines.
</li><li>Assesses staffing needs and identifies shortfalls; interviews, recruits and hires new staff.
</li><li>Participates in budget development by providing detailed justification and persuasive arguments for proposals or unit initiatives, but has no direct budget approval responsibility.
</li><li>Coordinates with other branches/sections within own organization and external agencies/departments to ensure efficient flow of communications and services.
</li><li>Provides consultation to customers on matters relating to functional area.
</li><li>Prepares a variety of documents for the purpose of documenting activities and administering assigned programs and resources.
</li>Performs other related duties as required.<br>
<li>
</li></ul></div></div><br>
<div><div><p><b><i>Job Specifications
</i></b></p><ul><li>Knowledge of the functions, services, procedures and regulations of the assigned unit.
</li><li>Skill in the application of supervisory techniques.
</li><li>Ability to support, promote, and ensure alignment with the departments/agency's goals and vision.
</li><li>Ability to effectively recruit, select, develop and retain competent staff.
</li><li>Ability to establish and maintain effective working relationships with others within and outside own organization.
</li><li>Ability to use initiative and exercise sound judgment.
</li><li>Ability to communicate effectively, orally and in writing.
</li><li>Ability to effectively manage and guide group efforts.
</li>Ability to create solutions to problems using new methods and processes.<br>
<li>
</li></ul></div></div><br>
<div><div><p><b><i>Physical Requirements
</i></b></p><ul><li>While performing the duties of this job, the employee is frequently required to walk, stand, sit and talk or hear.
</li><li>Occasionally required to use hands to handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
</li></ul><p><b><i>Work Category
</i></b></p><ul><li><b>Sedentary work </b>- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.<br>
</li></ul></div></div><br>
<div><div><p><b><i>Minimum Qualifications Required
</i></b></p><ul><li>Graduation from an accredited four-year degree granting college or university; AND
</li><li>Two years of experience directly related to the position&rsquo;s duties; OR
</li><li>An equivalent combination of education (not less than a high school diploma/GED), training, and experience that would reasonably be expected to provide the job-related competencies noted above.
</li></ul></div></div><br>
</div></div></p><p><b><i>Emergency Management Responsibilities
</i></b></p><p>In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee&rsquo;s department, the County&rsquo;s Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.
</p><p><b><i>Additional Job Requirements
</i></b></p><p>A department, depending on the nature of its mission and operations, may require that employees in all or certain positions in this job classification:
</p><div><ul><li>Maintain the ability to pass the background checks required for the position. These background checks may include but are not limited to:
<div><ul><li>Criminal History Background Check using Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS)
</li></ul><ul><li>Level 1 and Level 2 Background screening (Ch. 435 Florida Statutes)
</li></ul><ul><li>Child Abuse, Abandonment and Neglect Record Check using the State Automated Child Welfare Information System (SACWIS)
</li></ul><ul><li>Sex Offender and Sexual Predator record check using the list maintained by the Florida Department of Law Enforcement (FDLE)
</li></ul></div></li></ul><ul><li>Possess the necessary job-related license(s) or certification(s) that may include possession of a Florida Driver License (Class E) or an applicable Commercial Driver License (CDL)
</li></ul></div><p>For more information regarding background screenings, please visit https://info.flclearinghouse.com .</p></div>

Senior Supervisor-Scalehouse (Solid Waste)

Join Hillsborough County, FL and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Hillsborough County, FL

About Company

Library Service and Technology Guide (Tier 1) - Passport Services

Senior Supervisor-Scalehouse (Solid Waste)